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Canon PIXMA MP970 Series Quick Start Manual

Photo all-in-one printer
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Summary of Contents for Canon PIXMA MP970 Series

  • Page 1: Quick Start Guide

    Photo All-In-One Quick Start Guide...

  • Page 2: Getting Help From Canon

    Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752). 4. Extended Service and Support — Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price.
  • Page 3 Photo All-In-One Quick Start Guide...
  • Page 4 Canon PIXMA MP970 series Photo All-In-One Quick Start Guide. Copyright This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws, this manual may not be reproduced in any form, in whole or in part, without the prior written consent of Canon U.S.A., Inc.

  • Page 5: Table Of Contents

    Table of Contents Before Using the Machine ...2 How to Navigate Menus on the LCD ...2 Turning the Machine On and Off ...5 Handling the Original Document...7 Loading Printing Paper ...9 Hints for Handling the Paper Sources ...12 Changing the Paper Source ...15 Loading Paper ...16 Loading Envelopes ...20 Loading Small-Sized Paper ...23...

  • Page 6: Before Using The Machine

    Before Using the Machine How to Navigate Menus on the LCD You can display the menu screen or setting screen and use various functions on the LCD. This section describes about the basic operation of the menu screen and buttons on the Operation Panel.

  • Page 7: Basic Operation

    Basic Operation This section describes the operation to navigate menus with the Easy-Scroll Wheel, [, ], and OK buttons, taking the HOME screen as an example. Press the HOME button. The HOME screen will be displayed. Turn the Easy-Scroll Wheel to select the mode, then press the OK button.

  • Page 8: Function Buttons

    Operation of Other Buttons Function Buttons Two Function buttons enable you to select menus displayed at the bottom of the LCD. The screen that appears when you press a Function button depends on the screen that is displayed and which Function button you press. (1) Left Function button When you press the left Function button on the HOME screen, the remaining ink volume screen is...

  • Page 9: Turning The Machine On And Off

    Turning the Machine On and Off Turn on the machine before printing. Turning on the Machine Before turning on the machine, confirm the following. The Print Head and ink tanks are installed into place. If you are using the machine connected to a computer, confirm also the following. The machine is connected to your computer (or a compatible device).

  • Page 10: Power Save Mode

    To Save Energy This machine has the following two modes that allow you to save energy. Screen-saver Mode The LCD goes out if the machine is not operated for about five minutes * You cannot change the wait time before the LCD goes out. Note When you want to restore the display, perform a print operation or press any button except for the ON/OFF button.

  • Page 11: Handling The Original Document

    Handling the Original Document This section describes how to load the original document on the Platen Glass. Original Document Requirements The original documents you load on the Platen Glass for copying or scanning must meet these requirements: Document Paper documents type Photographs Books...
  • Page 12 Note The machine cannot scan the shaded area in the figure below. (A) 0.04 inches / 1 mm (B) 0.04 inches / 1 mm Gently close the Document Cover. Before Using the Machine...

  • Page 13: Loading Printing Paper

    Rear Tray. For details on loading paper, see “Loading Paper” on page 16. Do not place any objects in front of the machine. Using Specialty Media Canon recommends that you use Canon genuine media to ensure optimal print quality. Photo Quality Media Glossy Photo Paper Photo Paper Plus Semi-gloss...

  • Page 14: Paper Handling

    Paper Handling Recommended Paper and Requirements Media Type Paper Support Load Limit Model Rear Tray Plain Paper — 150 sheets Envelopes — 10 envelopes 5 envelopes Super White SW-201 100 sheets Paper High HR-101N 80 sheets Resolution Paper Glossy Photo GP-401 A4, Letter, 5"...
  • Page 15 For information on the paper sizes available for each Canon genuine paper, visit our website. You may not be able to purchase some Canon genuine papers depending on the country or region of purchase.

  • Page 16: Hints For Handling The Paper Sources

    Folded, curled, or wrinkled paper Damp paper Paper that is too thin (weighing less than 17 lb / 64 gsm) Paper that is too thick (plain paper, except for Canon genuine paper, weighing more than 28 lb / 105 gsm) Picture postcards...
  • Page 17 Note Some types and sizes of paper are not loadable in the Cassette and require the use of the Rear Tray. See “Paper Handling” on page 10. For details on loading paper, see “Loading Paper” on page 16. Printer driver settings may be required depending on the usage. For details on printer driver settings, refer to the PC Printing Guide on-screen manual.
  • Page 18 If You Print Mainly on Plain Paper You can load plain paper of the same size in both paper sources, and set the printer driver to automatically switch the paper source when either paper source runs out of paper during printing.

  • Page 19: Changing The Paper Source

    Changing the Paper Source Each time you press the Paper Feed Switch, the paper source to be used switches between the Rear Tray and the Cassette. The paper feeds from the paper source whose lamp is lit. (A) Rear Tray lamp (B) Cassette lamp (C) Paper Feed Switch Important...

  • Page 20: Loading Paper

    – Non-standard sizes for the Cassette: 3.5 x 5 inches to 8.5 x 11.69 inches / 89.0 x 127.0 mm to 215.9 x 297.0 mm Paper weight: 17 to 28 lb / 64 to 105 gsm (plain paper, except for Canon genuine paper) Loading Paper in the Rear Tray Flatten the four corners of the paper before loading it.
  • Page 21 Prepare to load paper. (1) Open the Sheet Feeder Cover and pull out the Paper Support. Put your finger in the rounded indent of the Paper Support and pull it out until it stops. (2) Open the Paper Output Tray. Put your finger in the center of the top of the Paper Output Tray and open it gently.

  • Page 22: Loading Paper In The Cassette

    Loading Paper in the Cassette Some types and sizes of paper are not loadable in the Cassette and require the use of the Rear Tray. If you intend to use only the Cassette, check for any usage restrictions in advance. See “Paper Handling”...
  • Page 23 Insert the Cassette into the machine. Push the Cassette all the way into the machine. Prepare the Paper Output Tray. (1) Open the Paper Output Tray. Put your finger in the center of the top of the Paper Output Tray and open it gently. (2) Open the Output Tray Extension.

  • Page 24: Loading Envelopes

    Loading Envelopes Use either European DL or US Comm. Env. #10-sized envelope. Important You need to print from the computer to print on envelopes. Do not use the following envelopes: – Envelopes with a double flap (or sticker flaps) – Envelopes with an embossed or treated surface –...
  • Page 25 Load the envelopes. (1) Load the envelope against the Cover Guide (the right side of the Paper Support). Load with the address side facing UP and the rear flaps DOWN on the left. Up to 10 envelopes can be loaded at once. Note Make sure that the Cover Guide is set upright when you load envelopes in the Rear Tray.

  • Page 26: Loading Envelopes In The Cassette

    Loading Envelopes in the Cassette Prepare the envelopes. See “Prepare the envelopes.” on page 20. Load the envelopes. (1) Align the envelope stack against the right side of the Cassette. Load with the address side facing DOWN. The flap of the envelope will appear facing UP on the left side.

  • Page 27: Loading Small-Sized Paper

    Loading Small-Sized Paper You can use 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, and Credit card-sized papers. Note Load Credit card-sized paper in the Rear Tray. Loading Small-Sized Paper in the Rear Tray (1) Load the small-sized paper against the Cover Guide (the right side of the Paper Support) with the print side facing UP.
  • Page 28 Loading Small-Sized Paper in the Cassette (1) Align the paper stack against the right side of the Cassette with the print side facing DOWN. (2) Slide the Paper Guides against the sides of the paper stack. (3) Press the Paper Feed Switch so that the Cassette lamp lights.

  • Page 29: Copying

    Copying Making Copies This section describes the basic procedure to make copies. For details, refer to “Copying” in the User’s Guide on-screen manual. Turn on the machine. See “Turning the Machine On and Off” on page 5. Make sure that Copy is selected on the HOME screen, then press the OK button. Note You can also press the Color or Black button instead of the OK button.

  • Page 30: Using Useful Copy Functions

    (1) Magnification Specify the reduction/enlargement method. For details, refer to “Reducing or Enlarging a Copy” in “Making Copies” of the User’s Guide on-screen manual. (2) Intensity Specify the intensity. For details, refer to “Changing Intensity Setting” in “Making Copies” of the User’s Guide on-screen manual. (3) Page size Select the page size of the loaded paper.

  • Page 31: Printing From A Memory Card

    Printing from a Memory Card Memory Cards Supported by This Machine The following memory cards are compatible with this machine. Memory cards that can be directly inserted into the Card Slot: Memory cards that can be inserted in the Card Slot using the adapter: Important If one of the following memory cards is inserted without an adapter, you may not be able to remove the card.

  • Page 32: Inserting The Memory Card

    Inserting the Memory Card Caution When a memory card is inserted into the Card Slot, the Access lamp (A) is lit. When the Access lamp is flashing, the machine is accessing to the memory card. In this case, do not touch the area around the Card Slot.

  • Page 33: Removing The Memory Card

    Caution The memory card will stick out of the Card Slot, but do not force it into the slot any further. Doing so damages the machine and the memory card. Make sure that the memory card is correctly oriented before inserting it into the Card Slot. If you force the memory card into the Card Slot in the wrong orientation, you may damage the memory card and/or the machine.

  • Page 34: Setting Items

    (4) Press the OK button. Start printing. (1) Confirm the print setting. To change the settings, select the item and press the OK button. (2) Confirm the total number of copies for the selected photos. Note For details on the functions associated with Advanced and Check photo, see “Setting Items”...
  • Page 35 Advanced Print Settings Screen When you press the left Function button in the print settings confirmation screen, the Auto image fix screen is displayed. When Auto image fix ON is selected, the scene or person’s face of a shot photo is recognized and the most suitable correction for each photo is made automatically.
  • Page 36 Note The advanced print settings are saved in each mode. The saved settings are retained until they are changed. (1) Date Activate/deactivate to print the shooting date on a photo. (2) File no. Activate/deactivate to print the file no. on a photo. Note It is not possible to print both the shooting date and the file no.

  • Page 37: Using Useful Printing Functions

    Layout print Prints photos you pasted in the specified layout. Sticker print Prints your favorite photo with a frame on Canon Photo Stickers. DPOF print Prints according to the Digital Print Order Format (DPOF) settings on your digital camera, if you have specified them.

  • Page 38: Printing By Using The Photo Index Sheet

    Printing by Using the Photo Index Sheet Turn on the machine, and load A4 or Letter-sized plain paper. See “Turning the Machine On and Off” on page 5 and “Loading Printing Paper” on page 9. Make sure that the proper paper source is selected. See “Changing the Paper Source”...

  • Page 39: Photo Printing From Printed Photo Or Film

    Photo Printing from Printed Photo or Film You can scan photos and 35 mm film into and then print them from the machine. For film, both film strips (six connected frames per strip after regular developing) and slides (one frame per mounted slide) are supported.

  • Page 40: Photo Printing From Printed Photo Or Film

    Lift the Document Cover, remove the FAU Protective Sheet from the Document Cover, and then remove the Film Guide (A) from the rear of the FAU Protective Sheet. Mount film in the Film Guide and load it on the Platen Glass. Mounting a 35 mm Film Strip: (1) On the Film Guide (B), open the Film Holder (C).
  • Page 41 (4) With the mark on the Film Guide facing up, align the Film Guide with the grooves on the right and left sides of the Platen Glass. (5) Confirm that the front side of the film (the side showing the correct image) faces down. Mounting a 35 mm Slides: (1) On the Film Guide, open the Film Holder.

  • Page 42: Printing Scanned Photographs

    Note To attach the Film Strip Frame on the Film Guide after scanning slides is complete (1) Align the circle marks ( ) on the Film Strip Frame with the circle marks ( ) on the Film Guide, and insert the tabs on the tip of the Film Strip Frame into the Film Guide.

  • Page 43: Using Useful Printing Functions

    The specified number of copies of each photo will be printed. Using Useful Printing Functions Sticker print Prints your favorite photo on Canon Photo Stickers to create your own stickers. Print all photos Prints all scanned photos. Using Useful Display Functions Change display The display method of a photograph can be changed.

  • Page 44: Printing From Your Computer

    Create a document or open a file to print using an appropriate application software. Select Print on the application software’s File menu. Make sure that Canon XXX Printer (where “XXX” is your machine’s name) is selected in Select Printer, and click Preferences (or Properties).

  • Page 45: Printing With Macintosh

    Printing with Macintosh Turn on the machine and load the paper in the machine. See “Turning the Machine On and Off” on page 5 and “Loading Printing Paper” on page 9. Create a document or open a file to print using an appropriate application software. Select Page Setup on the application software’s File menu.

  • Page 46: Scanning Images

    Scanning Images You can scan images from the machine to a computer without printing them and save them in popular image types, such as JPEG, TIFF, bitmaps, or PDF. The scanned data can be sent to one of the computers connected over a network as well as to a computer connected via USB. If you are scanning printed text, you can use the OCR (Optical Character Recognition) software to convert it to text data.
  • Page 47 Select the document type, then press the OK button. Important Make sure that the document has been loaded correctly according to the document type that you have selected. For details, refer to “Scanning Methods” in the User’s Guide on-screen manual. Select the scan operation, then press the OK button.

  • Page 48: Printing Photographs Directly From A Pictbridge Compliant Device

    Printing Photographs Directly from a PictBridge Compliant Device You can connect a PictBridge compliant device such as a digital camera, camcorder, or mobile phone using a USB cable recommended by the device’s manufacturer, and print recorded images directly without using a computer. Connectable Devices PictBridge is an industry standard enabling a range of digital photo solutions, including the direct printing of photos from a digital still camera, camcorder or mobile phone* without the need to use...
  • Page 49 Connect the PictBridge compliant device to the machine. Note Depending on the model or brand of your device, you may have to select a print mode compliant with PictBridge before connecting the device. You may also have to turn on the device or select Play mode manually after connecting the device to the machine.

  • Page 50: About Pictbridge Print Settings

    PictBridge compliant device. Note In the following description, names of setting items are given according to those used in Canon- brand PictBridge compliant devices. Setting item names may be different depending on the brand or model of your device.
  • Page 51 See “Setting on the Machine” on page 48. When you select On, photos are optimized for printing using the Photo opt. pro function. If you are using a Canon-brand PictBridge compliant device, the following additional options may be available, depending on the model.
  • Page 52 Setting on the Machine This section describes the PictBridge print settings on the machine. Set the print settings to Default on the PictBridge compliant device when you want to print according to the settings on the machine. Displaying the PictBridge Settings Screen and Specifying the Settings (1) Turn on the machine.
  • Page 53 Setting Items Setting Item Page size Media type Print quality Bordered/Borderless Photo opt. pro Vivid photo Face brightener Noise reduction Image optimizer (10) Red eye correc. (11) Brightness (12) Contrast (13) Color hue (14) Effects Set the items in this column to Default on the PictBridge compliant device when you want to make settings on the machine.

  • Page 54: Routine Maintenance

    Routine Maintenance Replacing an Ink Tank This section explains the way to confirm the ink status and the procedure to replace ink tanks. When ink runs out or other errors occur, an error message is displayed on the LCD to inform you of the error.
  • Page 55 An error message may be displayed on the LCD during printing. (B) Empty ink tank. With the Ink Lamps You can confirm the status of each ink tank by the ink lamps. Open the Scanning Unit (Printer Cover) of the machine to confirm how the ink lamps light or flash. Ink lamp is on The ink tank is correctly set and there is enough ink remaining to print.

  • Page 56: Replacing Ink Tanks

    Important Handling Ink To maintain optimal printing quality, we recommend the use of specified Canon brand ink tanks. Refilling ink is not recommended. Once you remove an ink tank, replace it immediately. Do not leave the machine with ink tanks removed.
  • Page 57 Remove the ink tank whose lamp is flashing fast. (1) Push the tab and remove the ink tank. Important Handle ink tanks carefully to avoid staining clothing or the surrounding area. Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables.
  • Page 58 Install the ink tank. (1) Insert the front end of the ink tank into the Print Head. (G) Make sure the position of the tank matches the label. (2) Press on the mark on the ink tank until the ink tank snaps firmly into place. (3) Make sure that the ink lamp lights up red.

  • Page 59: Keeping The Best Printing Results

    Keeping the Best Printing Results To avoid drying of the Print Head and clogging of the nozzles, note the following. Note Ink may blur depending on the paper in the following cases; – Printed area is traced with a highlight pen or paint-stick –...

  • Page 60: When Printing Becomes Faint Or Colors Are Incorrect

    See “Print Head Deep Cleaning” on page 61. Note If Print Head Deep Cleaning does not resolve the problem, the Print Head may be damaged. Contact your Canon service representative. If the Ruled Lines Are Shifted See “Aligning the Print Head” on page 62.

  • Page 61: Printing The Nozzle Check Pattern

    Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. Note Make sure that the Inner Cover is closed. Make sure that the machine is turned on, and then load a sheet of A4 or Letter- sized plain paper in the Rear Tray or Cassette.

  • Page 62: Examining The Nozzle Check Pattern

    Examining the Nozzle Check Pattern Examine the nozzle check pattern, and perform cleaning if necessary. Note If the ink level is low, the nozzle check pattern is not printed correctly. Replace the relevant ink tank. See “Replacing an Ink Tank” on page 50. Check the nozzle check pattern you printed.
  • Page 63 The confirmation screens for white streaks and missing lines are displayed alternately. Select the pattern that is closer to the nozzle check pattern that you printed. If There Are No Missing Lines and No White Streaks (1) Select All A and press the OK button. The LCD returns to the Maintenance screen.

  • Page 64: Print Head Cleaning

    Print Head Cleaning Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes ink, so perform Print Head Cleaning only when necessary.

  • Page 65: Print Head Deep Cleaning

    (2) If the problem is not resolved, turn off the machine and perform another Print Head Deep Cleaning after 24 hours. (3) If this does not solve the problem, the Print Head may be damaged. Contact your Canon service representative.

  • Page 66: Aligning The Print Head

    Aligning the Print Head If ruled lines are printed with misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note Make sure that the Inner Cover is closed. Automatic Print Head Alignment Important You cannot feed paper from the Cassette when performing Automatic Print Head Alignment. Always load paper in the Rear Tray.

  • Page 67: Manual Print Head Alignment

    Manual Print Head Alignment If the results of Automatic Print Head Alignment are not satisfactory, follow the procedure below to perform Manual Print Head Alignment. For details on performing Automatic Print Head Alignment, see “Automatic Print Head Alignment” on page 62. Make sure that the machine is turned on, and then load three sheets of A4 or Letter-sized plain paper in the Rear Tray or Cassette.
  • Page 68 Look at the first printout, and then adjust the print head position. (1) Check the printed patterns, and use the [ or ] button to input the number of the pattern in column A that has the least noticeable vertical streaks.
  • Page 69 Look at the second printout, and then adjust the print head position. (1) Check the printed patterns, and use the [ or ] button to input the number of the pattern in column G that has the least noticeable vertical streaks.
  • Page 70 Look at the third printout, and then adjust the print head position. (1) Check the printed patterns, and use the [ or ] button to input the number of the pattern in columns L and M that has the least noticeable horizontal streaks, then press the OK button.

  • Page 71: Cleaning Your Machine

    Cleaning Your Machine This section describes the cleaning procedure that is needed to maintain your machine. Caution Do not use tissue paper, paper towels, or similar materials for cleaning. Paper tissue powders or fine threads may remain inside the machine and cause problems such as a blocked Print Head and poor printing results.
  • Page 72 Cleaning the Paper Feed Roller (Roller Cleaning) Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear the roller, so perform this only when necessary. Note Make sure that the Inner Cover is closed. Make sure that the machine is turned on, and then remove any paper from the Rear Tray and Cassette.

  • Page 73: Cleaning The Inside Of The Machine (Bottom Plate Cleaning)

    Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve the problem, contact your Canon service representative. Cleaning the Inside of the Machine (Bottom Plate Cleaning) This section describes how to clean the inside of the machine.
  • Page 74 Load only this sheet of paper in the Rear Tray with the open side to the front. Perform bottom plate cleaning. Important Even if the Cassette is selected as the paper source, paper will be fed from the Rear Tray. (1) Press the HOME button.

  • Page 75: Cleaning The Protrusions Inside The Machine

    Cleaning the Protrusions Inside the Machine If protrusions inside the machine are stained, wipe off any ink from the protrusions using a cotton swab or the like. Caution Be sure to turn off the power and disconnect the power cord before cleaning the machine. Routine Maintenance...

  • Page 76: Troubleshooting

    Troubleshooting This section describes troubleshooting tips for problems you may encounter when using the machine. Note This section mainly describes the methods of machine operation for troubleshooting. To handle problems using your computer, refer to “Troubleshooting” in the User’s Guide on-screen manual. For details on how to view the on-screen manuals, see “Reading the On-screen Manuals”...
  • Page 77 If an Error Occurs When the Machine Is Connected to a Computer When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.

  • Page 78: An Error Message Is Displayed On The Lcd

    5 seconds, and then release it. With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
  • Page 79 However, because printing is disabled once the ink absorber becomes completely full and until the ink absorber is replaced, you are recommended to contact a Canon service representative as early as possible. (You will need to replace a particular part of the machine.) A communication time out occurs if an operation takes too long or if it takes too much time to send data.

  • Page 80: Lcd Cannot Be Seen At All

    Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, and then turn on the machine. If the same error occurs, contact a Canon service representative.

  • Page 81: Cannot Install The Mp Drivers

    If the icon is still not displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. Contact a Canon service representative. Follow the procedure described in your setup sheet or the Network Setup Guide for proper installation.

  • Page 82: Cannot Connect To Computer Properly

    Cannot Connect to Computer Properly Printing or Scanning Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work Cause Your system environment is not fully compatible with USB 2.0 Hi-Speed. “This device can perform faster” Message Is Displayed Cause Your system environment is not fully compatible with USB 2.0 Hi-Speed.

  • Page 83: Print Results Not Satisfactory

    Print Results Not Satisfactory If the print result is not satisfactory such as white streaks, misaligned lines, and uneven colors, confirm the paper and print quality settings first. Check 1: Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result.

  • Page 84: Printed Paper Curls Or Has Ink Blots

    Action When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Pro or other Canon specialty paper. See “Media Types You Cannot Use” on page 12. Especially if you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion.
  • Page 85 Printed Surface Is Scratched/Paper Is Smudged Cause Paper Feed Roller is dirty. Inside of the machine is dirty. Printing on inappropriate type of paper. Paper is curled. Action Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.

  • Page 86: The Print Result Not Satisfactory When Copying

    Cause Printing on thick paper. Printing graphics with the Intensity setting in the printer driver set too high. Printing beyond the recommended printing area. Colors Are Uneven or Streaked Cause Print Head nozzles are clogged. Print Head is misaligned. The Print Result Not Satisfactory When Copying Cause The original document is not loaded correctly.

  • Page 87: Printing Does Not Start

    Printing Does Not Start Cause Ink tank is empty. Ink tank not installed in proper position. Ink tank is not installed securely. Unnecessary print jobs are left in queue. / Computer problems. The machine is not ready. Action See “An Error Message Is Displayed on the LCD” on page 74 to identify the ink error, and then take the appropriate action depending on the error condition.

  • Page 88: Machine Moves But Ink Is Not Ejected

    Machine Moves But Ink Is Not Ejected Cause Print Head nozzles are clogged. Ink tank is empty. The protective film is remaining. Troubleshooting Action See “When Printing Becomes Faint or Colors Are Incorrect” on page 56 and perform any necessary maintenance operations. See “An Error Message Is Displayed on the LCD”...

  • Page 89: Paper Does Not Feed Properly

    Paper Does Not Feed Properly Cause Printing on inappropriate type of paper. Paper Feed Roller is dirty. Paper not loaded properly. Too much paper loaded. Foreign object in the Rear Tray or Cassette. Envelopes not prepared or loaded properly. Inner Cover is not completely closed. Paper Does Not Feed from the Paper Source Specified in the Printer Driver Cause...

  • Page 90: Paper Jams

    If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. Do not load credit card-sized paper in the landscape orientation.
  • Page 91 (3)Close the Rear Cover, then turn on the machine. Wait until the jammed paper is automatically ejected. If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. Troubleshooting...
  • Page 92 85 to confirm that you are using the correct paper and are loading it into the machine correctly. If you cannot remove the paper or if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative.
  • Page 93 If you cannot remove a sheet of paper or a teared piece of paper inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. Troubleshooting...

  • Page 94: Error Message Appears On The Computer Screen

    (3)Right-click the Canon XXX Printer icon, then select Properties. (4)Click the Ports tab to confirm the port settings. Make sure that a port named USBnnn (where “n” is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s).

  • Page 95: Error No.: 300 Is Displayed

    Error Regarding Automatic Print Head Alignment Is Displayed Cause Automatic Print Head Alignment has failed. Error No.: 300 Is Displayed Cause The machine is not ready. Machine is not connected properly. Your machine is not selected in Printer on the Print dialog box. Error No.: 1700 Is Displayed Cause The ink absorber is almost full.
  • Page 96 Error No.: 1851 Is Displayed Cause Inner Cover was open when you started printing. Error No.: 1856 Is Displayed Cause Inner Cover was opened while printing was in progress. Error No.: 2001 Is Displayed Cause No response from connected digital camera or video camcorder.

  • Page 97: Error Message Appears On A Pictbridge Compliant Device

    For errors on non-Canon PictBridge compliant devices, check the error message displayed on the LCD and take the appropriate action to clear the error. For details, see “An Error Message Is Displayed on the LCD”...

  • Page 98: Cannot Print Properly Through Infrared Communication

    After a while, plug the power cord of the machine back in, turn on the machine, and then reconnect the PictBridge compliant device to the machine. If the same error occurs, contact your Canon service representative. Action When printing through infrared communication, confirm that the infrared ports on the machine and the mobile phone are placed face to face with each other at a proper angle and distance, and that there is nothing blocking them.

  • Page 99: Cannot Remove A Memory Card

    The slide mount you are using is white and the reflection is affecting scan quality. Action Contact your Canon service representative. Important Never attempt to remove a memory card using a thin stick or a tweezers. Doing so may damage the machine.
  • Page 100 Frames Are Not Detected Correctly Cause Film is out of position. The frame of a film is scanned on the edge of an image. / The edge of an image is missing. Color of the Print Result Is Different from the Original Film (Too Red or Too Blue) Cause The color balance of the film is off,...

  • Page 101: Appendix

    Appendix How to Use the Documentation Provided Printed Documentation Setup Sheet Be sure to read this sheet first. This sheet includes instructions for setting up your machine and getting it ready for use. Network Setup Guide Be sure to read this guide after reading the front side of your setup sheet when using the machine connected to a wired LAN.
  • Page 102 On-screen Manuals User’s Guide Read this guide when starting to use the machine. If the Quick Start Guide does not provide you enough information please refer to the User’s Guide which can be installed from the Setup CD-ROM. This guide provides detailed instructions for: copying printing from a memory card...

  • Page 103: Reading The On-Screen Manuals

    You can view the on-screen manuals in the following way: To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen Manual (where “XXX” is your machine’s name).

  • Page 104: Specifications

    Specifications Printing resolution (dpi) 9600 (horizontal)* x 2400 (vertical) * Ink droplets can be placed with a pitch of 1/9600 inch at minimum. Interface USB 2.0 High Speed IrDA ver. 1.2 Bluetooth 1.2 (Option) Wired LAN Interface (100BASE-TX/10BASE-T) Print width 8 inches / 203.2 mm max.
  • Page 105 Default (Selections based on the machine setting), On, Off, “VIVID”*, “NR” (Noise Reduction)*, “Face”*, “Red eye”* * If using a Canon PictBridge compliant camera, you can select it. Default (Off: No printing), Date, File No., Both, Off Default (Off: No trimming), On (follow camera’s setting), Off...
  • Page 106 OmniPage SE: Windows 2000 Professional SP2 and SP3 not supported MP Navigator EX: QuickTime v6.4 or later is needed (Macintosh only) Some functions may not be available with Windows Media Center To upgrade from Windows XP to Windows Vista, first uninstall software bundled with the Canon inkjet printer. Appendix Minimum System Requirements Mac OS X v.10.4...
  • Page 107 Additional System Requirements for On-Screen Manuals Browser: Windows HTML Help Viewer Note: Microsoft Internet Explorer 5.0 or later must be installed. The on-screen manual may not be displayed properly depending on your operating system or Internet Explorer version. We recommend that you keep your system up to date with Windows Update.

  • Page 108: Safety Precautions

    Safety Precautions Please read the safety warnings and cautions provided in this manual to ensure that you use the machine safely. Do not attempt to use the machine in any way not described in this manual. Warning This product emits low level magnetic flux. If you use a cardiac pacemaker and feel abnormalities, please move away from this product and consult your doctor.
  • Page 109 Cleaning the machine Use a damp cloth to clean the machine. Never use flammable solvents such as alcohol, benzene or thinners. If flammable solvents come in contact with electrical components inside the machine, it could cause a fire or electric shock. Always unplug the machine from the power outlet before cleaning the machine.

  • Page 110: Legal Limitations On Use Of Your Product And Use Of Images

    Working around the Never put your hands or fingers in the machine while it is printing. machine Do not place any object on the machine. Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol, thinners, etc.) on top of the machine.

  • Page 111: Users In The U.s.a

    1-516-328-5600 Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only) The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to the new or refurbished Canon-brand product (“Product”) packaged with this limited warranty, when purchased and used in the United States only.
  • Page 112 Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold “as is” and without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed.
  • Page 113 Product (with instructions and a prepaid waybill), follow the enclosed instructions on how to ship your product to the Canon USA repair facility. Your Product must be returned in the shipping carton in which the replacement Product was packed and include the reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF SALE), and a complete explanation of the problem.

  • Page 114: Mercury Legislation

    Lake Success, NY 11042 Canon is a registered trademark of Canon Inc. ©2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may also be a registered trademark in other countries. Mercury Legislation...

  • Page 115: Index

    Specialty Media 9 Specifications copy 100 general 100 PictBridge 101 scan 101 System Requirements 102 Troubleshooting 72 Turning off the Machine 5 Turning on the Machine 5 Users in the U.S.A. Canon U.S.A., Inc. Limited Warranty - U.S. Only Index...

  • Page 119: Ordering Information

    © 2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark or trademarks in other countries. All other product and brand names are trademarks of their respective owners. As an ENERGY STAR Inc.
  • Page 120 The following ink tanks are compatible with this product. For information on product specifications, please visit our website at www.usa.canon.com QT5-1193-V01 XXXXXXXX ©CANON INC.2007 PRINTED IN THAILAND...

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