Overview Of E-Diagtools E-Features; Hp Business Pcs And Hp Workstations; Hp Notebook Pcs - HP Brio BA300 User Manual

3 Updating the BIOS and Sending the Support Ticket

Overview of e-Diagtools e-Features

Overview of e-Diagtools e-Features
e-Diagtools has powerful e-support features that use your computer's networking and
Internet facilities. These features include:
•
•

HP Business PCs and HP Workstations

You can perform the e-support tasks from the e-Diagtools main menu (described on
page 25). Also, you also have the opportunity to send the Support Ticket several times
when using e-Diagtools to diagnose your computer's hardware.
Most of the parameters necessary to accomplish these operations are collected
automatically by the HP e-Diagtools LAN Configuration Agent, described on page 34.
NOTE
For HP Business PCs and HP Workstations, the e-features of e-Diagtools do not work
over a modem connection or if using automatic proxy server configuration.

HP Notebook PCs

For HP Notebook computers, use e-Diagtools for Windows to configure and perform all
e-support tasks. e-Diagtools for Windows allows you to use a modem or local network
connection for e-support.
If you have a HP Notebook computer, refer to chapter 8, "e-Diagtools for Windows" for
all information about setting up and using e-features.
30
Sending the Support Ticket to your support organization via email
Updating the computer's BIOS.
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