Related Manuals for HP Brio BA300
Summary of Contents for HP Brio BA300
- Page 1 3.5x user’s guide hp business pcs hp e-pc hp brio hp vectra hp workstations including: hp visualize hp kayak hp notebook pcs hp omnibook hp pavilion...
- Page 2 , and Windows NT are U.S. registered trademarks of Microsoft Corporation. ® ® Intel and Pentium is a registered trademark of Intel Corporation. HP France Business Desktop Division 38053 Grenoble Cedex 9 France © 1998-2001 Hewlett-Packard Company Version of 07/2001 for e-Diagtools 3.5x...
- Page 3 Diagtools web site www.hp.com/desktops/diagtools. e-Diagtools Administrator’s Guide • Explains to IT or MIS personnel how to configure the HP e-Diagtools diagnostic solution to obtain optimal e-support and remote capabilities. It is available computer’s support web site (refer to Virtual Call Assistant User’s Guide •...
- Page 4 Simplified Chinese and Japanese Has a context sensitive help system • Minimizes the number of reboots (restarts) required • For HP Business PCs, provides a new activation from the HP logo screen • (using key) <F8> Provides step-by-step troubleshooting recommendations if there is a test warning or •...
- Page 5 For HP Business PCs You can download the latest version of the HP Utility Partition version of e-Diagtools from the support web site for your HP Business PC (refer to page 6 for web addresses). For HP Notebook PCs You can upgrade the HP Utility Partition version of e-Diagtools using e-Diagtools for...
- Page 6 HP Instant Support For selected HP computers, e-Diagtools can also be run as part of the HP Instant Support framework. This e-Diagtools capability is not described in this manual. For more information on HP Instant Support, refer to: www.hp.com/go/instantsupport More Information and HP Support Web Sites For more information about e-Diagtools, refer to the e-Diagtools web site: www.hp.com/desktops/diagtools...
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Page 7: Table Of Contents
HP Business PCs and HP Workstations ........ - Page 8 HP Toptools........
- Page 9 Hewlett-Packard Support and Information Services ..... . 76 HP Customer Care Center Phone Numbers......77 Glossary .
- Page 10 Contents English...
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Page 11: Pre-Boot Diagnostics And Bios Errors
Pre-Boot Diagnostics and BIOS Errors This chapter describes Pre-boot Diagnostics and BIOS errors, which help you troubleshoot hardware problems when your HP Business PC or HP Workstation cannot boot (start) properly. Pre-boot diagnostics are not provided on all HP Workstations. -
Page 12: Overview
• the Virtual Call Assistant. (For more information about the Virtual Call Assistant, refer to the Virtual Call Assistant User’s Guide, available on your HP computer’s support web site – refer to page 6 for web addresses The distinct beeps form a beep code that you can interpret using the following table: •... -
Page 13: Bios Error Messages
Audio Error Signal For many errors, some HP computers can also emit the modulated audio signal that corresponds to the displayed error. This can be especially useful when you call your support provider (this feature is described below in “Calling Your Support Provider”). -
Page 14: What To Do If You Get A Pre-Boot, Bios, Or E-Diagtools Error
The support provider can then decode the signal and provide a solution. For more information about Virtual Call Assistant, refer to the Virtual Call Assistant User’s Guide, available in PDF format on your HP computer’s support web site (refer to page 6 for web addresses). -
Page 15: E-Diagtools Online Troubleshooting
These web-based troubleshooting tools can provide valuable support information and help you solve your problem. The tools are available for HP e-pc, HP Brio, HP Vectra, and HP Kayak computers. You can access e-Diagtools online troubleshooting by connecting to your computer’s support web site (refer to page 6 for web addresses). - Page 16 1 Pre-Boot Diagnostics and BIOS Errors e-Diagtools Online Troubleshooting English...
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Page 17: Starting E-Diagtools
Starting e-Diagtools This chapter describes how to start and run e-Diagtools from the HP Utility Partition or from a CD-ROM. this chapter applies to ✔ ✔ ✔ ✔ hp business pcs ✔ ✔ ✔ ✔ hp workstations ✔ ✔ ✔ ✔... -
Page 18: Before Starting E-Diagtools
2 Starting e-Diagtools Before Starting e-Diagtools Before Starting e-Diagtools This section applies to HP Business PCs and Workstations. If you have an HP Notebook PC, you can ignore this section. Before you start e-Diagtools, do the following: 1 Enter the computer’s BIOS Setup program. -
Page 19: Starting E-Diagtools From The Utility Partition On Your Hard Disk
Starting e-Diagtools from the Utility Partition on your Hard Disk How you start e-Diagtools depends on your HP computer model. Most of the latest HP Business PCs have a new configuration and diagnostics startup menu. Option 1: Starting e-Diagtools on new HP Business PCs 1 Restart your computer. - Page 20 2 Starting e-Diagtools Starting e-Diagtools from the Utility Partition on your Hard Disk 3 In the Configuration and Diagnostics menu, use the arrow keys to select HP Diagnostics and press e-Diagtools. The actual Configuration Diagnostics screen may differ between computer...
- Page 21 Starting e-Diagtools from the Utility Partition on your Hard Disk 4 The e-Diagtools main menu appears. Highlight the desired option and press <Enter> This menu is described in more detail on "The e-Diagtools Main Menu", on page 25. Some menu options are not available on all HP computers...
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Page 22: Option 2: Starting E-Diagtools On Other Hp Computers (Including Hp Notebook Pcs)
Option 2: Starting e-Diagtools on Other HP Computers (Including HP Notebook PCs) 1 Restart your computer. 2 After the initial splash screen with the HP logo, a message is displayed. The exact message may vary; here are two examples: Press <F10> to enter HP Utility Partition ... -
Page 23: If You Are Unable To Start E-Diagtools From The Hard Disk
1 Insert the HP CD-ROM in your CD-ROM drive. Restart your computer. 2 For HP Business PCs and Workstations, ensure that the option to start from the CD-ROM drive is enabled and that the CD-ROM is configured to be the first device to boot from (refer to “Before Starting e-Diagtools”... - Page 24 2 Starting e-Diagtools Starting e-Diagtools from a CD-ROM 4 In the next screen, select the desired language: 5 The main menu appears. Select the desired option. This menu is described in more detail on "The e-Diagtools Main Menu", on page 25. English...
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Page 25: The E-Diagtools Main Menu
Checks for a BIOS update and, if available, installs it on your system and resets the BIOS settings to their default values. For HP Notebook PCs, the BIOS update must already be present in the utility partition (you can download the latest BIOS into the utility partition using e-Diagtools for Windows, described in chapter 8). -
Page 26: Run E-Diagtools
2 Starting e-Diagtools The e-Diagtools Main Menu Refer to "Updating the BIOS", on page 38 to learn how to do this. For information on how to configure e-Diagtools to update the BIOS refer to chapter 3. Run e-Diagtools Runs e-Diagtools hardware diagnostics, and optionally sends the Support Ticket to your support provider by email. -
Page 27: Support Ticket (When Available)
Send the last available Support Ticket to your support provider by e-mail. Your • support provider can be an Authorized Support Provider, an internal helpdesk, or HP. To learn more about sending the Support Ticket to your support provider, refer to "Sending the Support Ticket", on page 40. - Page 28 2 Starting e-Diagtools The e-Diagtools Main Menu English...
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Page 29: Updating The Bios And Sending The Support Ticket
This chapter describes how to set up and use the e-features of e-Diagtools: updating the BIOS and sending the Support Ticket. If you have a HP Notebook PC, refer to chapter 8, “e-Diagtools for Windows“ for all information about setting up and using e-features. -
Page 30: Overview Of E-Diagtools E-Features
Windows allows you to use a modem or local network connection for e-support. If you have a HP Notebook computer, refer to chapter 8, “e-Diagtools for Windows“ for all information about setting up and using e-features. -
Page 31: Basic To Intermediate Users: Setting Up The E-Features
Before You Begin Before you begin, your computer should have: ❒ An HP Utility Partition on the hard disk (or e-Diagtools on CD-ROM if you do not need the use the e-Diagtools BIOS update feature). ❒ One of these supported operating systems: Microsoft Windows 95 OSR 2.0 or higher... -
Page 32: Step 1: Open The E-Diagtools Networking Parameters Screen
Support Ticket. The Networking Parameters screen will open automatically. Step 2: Set the BIOS Update Parameters Check the Update server URL the location of the BIOS packages on HP’s server, as follows. For HP Business PCs and Workstations: • http://ftp.hp.com/pub/ccd/epackages/master.ini For HP Notebook PCs: •... -
Page 33: Step 3: Set The Parameters For Sending The Support Ticket
3 Updating the BIOS and Sending the Support Ticket Basic to Intermediate Users: Setting Up the e-Features Step 3: Set the Parameters for Sending the Support Ticket Enter your email address and your support provider’s email address in the space provided. -
Page 34: Advanced Users: Setting Up The E-Features
Advanced Users: Setting Up the e-Features This section is recommended for advanced users. HP Notebook PCs If you have an HP Notebook computer, refer to chapter 8, “e-Diagtools for Windows“ for all information about setting up and using e-features. Before You Begin... -
Page 35: Step 2: Enter The Basic Network Parameters Or Set To Dhcp
If the computer does not have a fixed IP address, press configuration screen, then press Step 3: Set the BIOS Update Parameters Check the Update server URL the location of the BIOS packages on HP’s server, as follows. For HP Business PCs and Workstations: • http://ftp.hp.com/pub/ccd/epackages/master.ini For HP Notebook PCs: •... -
Page 36: Step 4: Set The Parameters For Sending The Support Ticket
HP Toptools It is also possible to enter all the network parameters needed by e-Diagtools using HP Toptools Device Manager (version 5.0 or higher) or Toptools Agents (version 5.0 or higher). For more information, refer to the e-Diagtools Administrator’s Guide, available on your HP computer’s support web site (refer to page 6 for web addresses). -
Page 37: Information About The Lan Configuration Agent
Choose whether or not the agent copies your network settings every time Windows • starts up. If you use HP Toptools to set up e-Diagtools network configuration, this option should be set so the agent copies your network settings at every startup. By default, this option is set so that Windows copies your network settings every time it starts up. -
Page 38: Updating The Bios
Using the Utility Partition version of e-Diagtools, you can update the computer’s BIOS. To do this, e-Diagtools looks for the latest BIOS version for your computer on HP’s server. If a more recent version is available, e-Diagtools downloads the new BIOS, and then, after a few checks with the user, installs (or “flashes”) the new BIOS. - Page 39 4 The Networking Parameters screen appears. All settings should already be correct, in particular the Update server URL Setting Up the e-Features” on page 34 for more information. Click to continue. <F2> 5 e-Diagtools retrieves the latest BIOS update for your computer (if available), and then, after a few checks with the user, updates the BIOS.
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Page 40: Sending The Support Ticket
“Advanced Users: Setting Up the e- Features” on page 34. HP Notebook PCs For HP Notebook PCs, use e-Diagtools for Windows to send the Support Ticket. Refer to “Support Ticket” on page 70 for instructions. How To Send the Support Ticket 1 Start e-Diagtools and enter the main menu. - Page 41 3 Updating the BIOS and Sending the Support Ticket Sending the Support Ticket 3 The Support Ticket screen appears. Press to send the Support Ticket. <F2> For information about the other the Support Ticket options, refer to page 66.
- Page 42 3 Updating the BIOS and Sending the Support Ticket Sending the Support Ticket 4 The Networking Parameters screen appears. All settings should already be correct, in particular your email address and your support provider’s email address. Refer to the section “Advanced Users: Setting Up the e-Features” on page 34 for more information.
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Page 43: E-Diagtools Hardware Detection
Hardware Detection This chapter describes the hardware detection phase of e-Diagtools. this chapter applies to ✔ ✔ ✔ ✔ hp business pcs ✔ ✔ ✔ ✔ hp workstations ✔ ✔ ✔ ✔ hp notebook pcs... -
Page 44: Overview Of Hardware Detection
4 e-Diagtools Hardware Detection Overview of Hardware Detection Overview of Hardware Detection Once launched, e-Diagtools begins by detecting the hardware components of your computer. Hardware detection finds and lists the computer’s major hardware components. It also determines which tests are appropriate for your computer. For example, if your computer has an IDE or SCSI hard disk drive, it will be checked as part of the basic system test. -
Page 45: Hardware Detection Results
4 e-Diagtools Hardware Detection Hardware Detection Results Hardware Detection Results The following is an example of the screen that appears after the hardware detection phase. All main hardware components are listed after the computer product name and model. You can use the arrow keys to scroll through the list of detected components. -
Page 46: If A Component Is Not Detected
If one of your computer’s hardware components does not appear in the hardware detection screen: The component may not be working. Consult your computer’s documentation • (available on the HP support web site, described on page 6) for information about troubleshooting for this component. The component is not an HP component. •... -
Page 47: E-Diagtools Basic System Test
Basic System Test This chapter describes the basic system test performed by e-Diagtools. this chapter applies to ✔ ✔ ✔ ✔ hp business pcs ✔ ✔ ✔ ✔ hp workstations ✔ ✔ ✔ ✔ hp notebook pcs... -
Page 48: Overview Of The Basic System Test
5 e-Diagtools Basic System Test Overview of the Basic System Test Overview of the Basic System Test The basic system test is performed after hardware detection. The purpose of test is to verify the correct operation of the computer’s main hardware components. For each detected hardware component, the test will confirm that: The component is powered on •... - Page 49 5 e-Diagtools Basic System Test How to Run the Basic System Test 3 Once hardware detection is complete, this screen appears: 4 Press <F2> and the basic system testing starts. NOTE The screen image may become momentarily corrupted during the basic system test. This is normal when the graphics system is being tested.
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Page 50: Test Result: Passed
5 e-Diagtools Basic System Test Test Result: PASSED Test Result: PASSED The following actions are recommended: If you are running e-Diagtools for verification purposes only, there is no need to • continue with the Advanced Tests. (If desired, you can view or send the support ticket by pressing <... -
Page 51: Test Result: Warning Or Failed
Test Result: WARNING or FAILED NOTE A test warning or failure does not necessarily mean that a component needs replacement. For example, it may simply mean that there is a configuration error or that there is a loose cable. Example of a test error Here are a few recommended actions and tips: Follow any on-screen recommendations that may appear. -
Page 52: Important Recommendation
5 e-Diagtools Basic System Test Test Result: WARNING or FAILED For Business PCs and some Workstations: • If the button appears on the screen, you can press F11 - Emit Code the audio error code signal for the error. This is useful if your Service Provider is equipped with a Virtual Call Assistant, because you can emit the audio signal over the phone so your Support Provider can analyze the audio signal to help solve your problem. -
Page 53: What Is Tested
5 e-Diagtools Basic System Test What is Tested What is Tested The tests vary to some extent from platform to platform. For the most up-to-date list of tests, refer to the Readme or Whatsnew file provided with the e-Diagtools software. The following components are included in the basic tests. - Page 54 5 e-Diagtools Basic System Test What is Tested English...
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Page 55: Advanced System Tests
This chapter describes the advanced system tests. Individual computer components can be thoroughly tested using the advanced system tests. this chapter applies to ✔ ✔ ✔ ✔ hp business pcs ✔ ✔ ✔ ✔ hp workstations ✔ ✔ ✔ ✔... -
Page 56: Overview Of The Advanced System Tests
6 Advanced System Tests Overview of the Advanced System Tests Overview of the Advanced System Tests The advanced system tests can be used to test each of the computer’s components. These tests are more thorough and cover a wider range of functionality than the basic system tests. -
Page 57: How To Run An Advanced System Test
1 Highlight the test by using the keyboard arrow keys, then select the test by pressing Enter If you have an HP Notebook, you can select more than one test at a time. Some tests may not be available for your HP computer. These will appear in grey. - Page 58 6 Advanced System Tests How to Run an Advanced System Test Example of a test in loop mode To Stop a Test You can press < mode. Note that some test sequences are critical and must be completed before testing can be stopped.
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Page 59: Test Result: Passed
Test Result: PASSED Once the test is finished, the test results screen appears. Example of a results screen with no errors At this stage you can: If applicable, follow the onscreen recommendations. • Press • <F2> Press • <F3> Press •... -
Page 60: Test Result: Warning Or Failed
6 Advanced System Tests Test Result: WARNING or FAILED Test Result: WARNING or FAILED Example of a test warning Here are a few recommended actions and tips: Follow any on-screen recommendations that may appear. • Check the component, update the computer’s BIOS if necessary, and run the •... -
Page 61: Important Recommendation
For Business PCs and some Workstations: • If the button appears on the screen, you can press F11 - Emit Code the audio error code signal for the error. This is useful if your Service Provider is equipped with the Virtual Call Assistant because you can emit the audio signal over the phone so your Support Provider can analyze the audio signal to help solve your problem. - Page 62 6 Advanced System Tests Test Result: WARNING or FAILED English...
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Page 63: The Support Ticket
This chapter describes the Support Ticket, which is a record of the test results and the computer’s configuration. this chapter applies to ✔ ✔ ✔ ✔ hp business pcs ✔ ✔ ✔ ✔ hp workstations ✔ ✔ ✔ ✔ hp notebook pcs... -
Page 64: What Is The Support Ticket
7 The Support Ticket What is the Support Ticket? What is the Support Ticket? The Support Ticket is a text file that contains a complete record of the test results and the computer’s configuration information. It is the most effective way of communicating this essential information to your support provider. -
Page 65: Using The Support Ticket Functions
7 The Support Ticket Using the Support Ticket Functions Using the Support Ticket Functions Accessing the Support Ticket Screen To access the Support Ticket screen and use these functions, start e-Diagtools as normal (refer to chapter 2, “Starting e-Diagtools“ for more information). During the hardware diagnostic process you will have the opportunity to access the Support Ticket screen several times. -
Page 66: Performing Actions In The Support Ticket Screen
For more information about setting up and using this feature, refer to chapter 3, “Updating the BIOS and Sending the Support Ticket“. If you have a HP Notebook computer, you must use e-Diagtools for Windows to send the Support Ticket (refer to chapter 8, “e-Diagtools for Windows“). -
Page 67: E-Diagtools For Windows
Windows This chapter describes e-Diagtools for Windows, the Windows-based application for HP Notebook PCs. this chapter applies to ✘ ✘ ✘ ✘ hp business pcs ✘ ✘ ✘ ✘ hp workstations ✔ ✔ ✔ ✔ hp notebook pcs... -
Page 68: What Is E-Diagtools For Windows
Version 3.x for Notebook PCs. e-Diagtools for Windows includes the e-Diagtools LAN Configuration Agent and enables the user to get the Support Ticket from the HP Utility Partition, edit it, and send it to the Support Provider or copy it to hard disk. - Page 69 8 e-Diagtools for Windows What is e-Diagtools for Windows? Click on a command on the Command Bar to open a pulldown list of options associated with that command. In addition to the Command Bar, the main window features a Toolbar of icons located just below the Command Bar.
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Page 70: E-Diagtools For Windows" Commands
8 e-Diagtools for Windows “e-Diagtools for Windows” Commands “e-Diagtools for Windows” Commands This section describes the e-Diagtools for Windows commands available on the Command Bar. Support Ticket command opens a drop-down menu with options to view the latest Support Ticket Support Ticket, send the Support Ticket to the service provider’s support address via email, or to generate a new Support Ticket and update the stored Support Ticket data. -
Page 71: Bios Options
• Info • The BIOS can be updated, by LAN or by modem connection, from an HP server containing new BIOS versions for specific HP notebook computers. When you choose ” to determine the source of the local version to be flashed. You can either... -
Page 72: Connection Parameters
Server. Click on the Connect / Download Options button if you want to alter any parameters. Change Settings For HP Notebook PCs, the update server URL should be: http://ftp.hp.com/pub/mobile_computing/software/edtpackages/ master.ini To check the connection parameters for sending the Support Ticket, open the Connection window. - Page 73 8 e-Diagtools for Windows Connection Parameters If you select LAN connection (Internet), then you must ensure that the SMTP-Mailer Relay service name is included. For the Support Ticket you must provide your email address and the support provider email address. For BIOS download you must have a valid Update Server URL and the correct Proxy Server name and port number.
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Page 74: Info
BIOS stored in the HP Utility Partition • the version number and download size in Kbytes of the BIOS available on the HP • Server suitable for download and installation on this type HP Notebook PC. -
Page 75: Hp Customer Care Service And Support
HP Customer Care Service and Support this chapter applies to ✔ ✔ ✔ ✔ hp business pcs ✔ ✔ ✔ ✔ hp workstations ✔ ✔ ✔ ✔ hp notebook pcs... -
Page 76: Your Hp Authorized Reseller
Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP hardware, software and systems as well as answer queries about usage intended for, or not commonly used with HP computers. -
Page 77: Hp Customer Care Center Phone Numbers
HP Customer Care Center Phone Numbers HP Customer Care Centers can help you solve issues related to HP products and, if necessary, initiate appropriate service procedures. In the U.S.A, telephone support is available 24 hours a day, 7 days a week. Elsewhere, it is available during normal office hours. - Page 78 9 HP Customer Care Service and Support HP Customer Care Center Phone Numbers English...
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Page 79: Glossary
BIOS uses to display BIOS error messages on the screen. hp business pcs Family of HP computers consisting of HP e-pcs, HP Brio PCs, and HP Vectra PCs. hp notebook pcs Family of HP computers consisting of HP Pavillion Notebook PCs and HP Omnibook PCs. - Page 80 Glossary English...