1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. Pavilion ze5200 - Notebook PC
  6. Service manual

HP Pavilion ze5200 Service Manual

Hide thumbs Also See for Pavilion ze5200:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Maintenance Manual
HP Pavilion ze5200 Notebook PC
HP Pavilion ze4200 Notebook PC
HP Pavilion ze4100 Notebook PC
Compaq Evo Notebook N1050v Series
Compaq Evo Notebook N1010v Series
Compaq Presario 2500 Series Mobile PC
Compaq Presario 2100 Series Mobile PC
Compaq Presario 1100 Series Mobile PC
Technology Code KE

Service Manual

Advertisement

Table of Contents
loading

Related Manuals for HP Pavilion ze5200

Summary of Contents for HP Pavilion ze5200

  • Page 1: Service Manual

    HP Pavilion ze5200 Notebook PC HP Pavilion ze4200 Notebook PC HP Pavilion ze4100 Notebook PC Compaq Evo Notebook N1050v Series Compaq Evo Notebook N1010v Series Compaq Presario 2500 Series Mobile PC Compaq Presario 2100 Series Mobile PC Compaq Presario 1100 Series Mobile PC...
  • Page 2 Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...
  • Page 3 © 2003 Hewlett-Packard Company Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies.

  • Page 4: Table Of Contents

    Contents Product Information...................... 1-1 Features ............................1-15 Operation.............................1-18 Turning the Notebook On and Off ..................1-18 Checking the Status of the Notebook ...................1-19 Using Fn Hot Keys .......................1-20 Resetting the Notebook ......................1-21 Specifications ..........................1-22 Internal Design ..........................1-27 Removal and Replacement.................... 2-1 Disassembly Flowchart .........................2-3 Removing the Battery (User-Replaceable)..................2-4 Removing a SDRAM Module (User-Replaceable)...............2-5 Removing the Wireless LAN Mini-PCI Card (User-Replaceable) ..........2-6...
  • Page 5 Replaceable Parts......................4-1 Reference Information ....................5-1 Password Removal Policy......................5-1 Hewlett-Packard Display Quality Statement................. 5-2 Service Notes and Obsolete Parts ....................5-4 Figures Figure 1-1. Front View ........................1-15 Figure 1-2. Back View........................1-16 Figure 1-3. Bottom View ........................1-17 Figure 1-4.
  • Page 6 Tables Table 1-1. Notebook Products ......................1-1 Table 1-2. Product Comparisons......................1-13 Table 1-3. Activating Power Modes ....................1-18 Table 1-4. Main Status Lights (front of notebook) ................1-19 Table 1-5. Keyboard Status Lights.....................1-19 Table 1-6. Fn Hot Keys........................1-20 Table 1-7. Specifications........................1-22 Table 1-8. Accessories ........................1-25 Table 1-9.
  • Page 7 Introduction This manual provides reference information for servicing the HP Pavilion ze5200, ze4200, and ze4100 Notebook PCs (technology code KE), Compaq Evo Notebook 1050v and 1010v Series (technology code KE), and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs (technology code KE).

  • Page 8: Product Information

    CD/DVD SDRAM/ Product * CPU ** Display Drive Drives Video Mem Communication Battery Pavilion ze5200 Notebook PC DB395A ABA Pentium 4-D 2.0-GHz 14.1-in XGA 40 GB combination 512 MB/64 MB iNIC + modem Li ion + diskette integrated DB396A ABA Pentium 4-D 2.4-GHz 15.0-in XGA...
  • Page 9 Hard CD/DVD SDRAM/ Product * CPU ** Display Drive Drives Video Mem Communication Battery Pavilion ze5200 Notebook PC (continued) DC818A ABU Pentium 4-D 15.0-in XGA 40 GB combination 512 MB/64 MB iNIC + modem Li ion 2.66-GHz + diskette integrated...
  • Page 10 Standard Notebook Hard CD/DVD SDRAM/ Product * CPU ** Display Drive Drives Video Mem Communication Battery Pavilion ze4200 Notebook PC (continued) DC710A ABE Athlon 1.67-GHz 15.0-in XGA 30 GB combination 256 MB/64 MB iNIC + modem Li ion + diskette integrated DC710A ABH Athlon 1.67-GHz...
  • Page 11 Standard Notebook Hard CD/DVD SDRAM/ Product * CPU ** Display Drive Drives Video Mem Communication Battery Pavilion ze4200 Notebook PC (continued) DD511A ABN Celeron 1.6-GHz 14.1-in XGA 20 GB DVD + 256 MB/64 MB iNIC + modem Li ion diskette integrated DD672A AB1 Pentium 4-M 1.9-GHz 15.0-in XGA...
  • Page 12 Standard Notebook Hard CD/DVD SDRAM/ Product * CPU ** Display Drive Drives Video Mem Communication Battery Compaq Evo Notebook N1050v Series DC749A ABF Celeron 1.6-GHz 14.1-in XGA 30 GB combination 256 MB/64 MB iNIC + modem Li ion + diskette integrated DC749A ABH Celeron 1.6-GHz...
  • Page 13 Standard Notebook Hard CD/DVD SDRAM/ Product * CPU ** Display Drive Drives Video Mem Communication Battery Compaq Evo Notebook N1010v Series F5771 J/ABJ Celeron 1.6-GHz 14.1-in XGA 20 GB CD + 128 MB/uma LAN + modem Li ion diskette F5772 J/ABJ Celeron 1.6-GHz 14.1-in XGA 30 GB...
  • Page 14 Standard Notebook Hard CD/DVD SDRAM/ Product * CPU ** Display Drive Drives Video Mem Communication Battery Compaq Presario 2500 Series Mobile PC (continued) DC727A AB1 Pentium 4-D 2.66-Hz 15.0-in SXGA 40 GB combination 512 MB/64 MB iNIC + modem Li ion + diskette integrated DC728A AB1...
  • Page 15 Standard Notebook Hard CD/DVD SDRAM/ Product * CPU ** Display Drive Drives Video Mem Communication Battery Compaq Presario 2100 Series Mobile PC DB381A ABA Athlon 1.53-GHz 14.1-in XGA 40 GB combination/ 512 MB/64 MB iNIC + modem Li ion no diskette integrated DB382A ABA Athlon 1.67-GHz...
  • Page 16 Standard Notebook Hard CD/DVD SDRAM/ Product * CPU ** Display Drive Drives Video Mem Communication Battery Compaq Presario 2100 Series Mobile PC (continued) DC735A ABC Celeron 1.6-GHz 14.1-in XGA 30 MB combination 256 MB/64 MB iNIC + modem Li ion + diskette integrated DC735A ABL...
  • Page 17 Standard Notebook Hard CD/DVD SDRAM/ Product * CPU ** Display Drive Drives Video Mem Communication Battery Compaq Presario 2100 Series Mobile PC (continued) DC742A UUG Celeron 1.6-GHz 14.1-in XGA 20 GB DVD + 256 MB/64 MB iNIC + modem Li ion diskette integrated DC743A ABB...
  • Page 18 Standard Notebook Hard CD/DVD SDRAM/ Product * CPU ** Display Drive Drives Video Mem Communication Battery Compaq Presario 2100 Series Mobile PC (continued) DC806A ABH Celeron 1.6-GHz 14.1-in XGA 20 GB combination 256 MB/64 MB iNIC + modem Li ion + diskette integrated DC806A AB7...
  • Page 19 Standard Notebook Hard CD/DVD SDRAM/ Product * CPU ** Display Drive Drives Video Mem Communication Battery Compaq Presario 1100 Series Mobile PC F5781 H/ABU Celeron 1.6-GHz 14.1-in XGA 20 GB DVD + 256 MB/uma LAN + modem Li ion diskette F5781 H/ABZ Celeron 1.6-GHz 14.1-in XGA...

  • Page 20: Table 1-2. Product Comparisons

    Table 1-2. Product Comparisons HP Pavilion ze5200 HP Pavilion ze4200 Processor* Pentium 4-D (2.0-, 2.4-, and 2.8-GHz) Pentium 4-M (1.8- and 2.0-GHz) Celeron (1.6-, 1.7-, 1.8-, and 2.0-GHz) Athlon (1.53-, 1.37-, and 1.80-GHz) Memory Up to 1 GB (1024 MB) SDRAM using Up to 512 MB SDRAM using 256 MB modules.
  • Page 21 Compaq Evo Notebook N1010v Compaq Presario 2500 Processor* Celeron (1.6- and 1.8-GHz) Pentium 4-D (2.0-, 2.4-, and 2.6-GHz) Up to 512 MB SDRAM using 256 MB modules. Memory Up to 512 MB SDRAM using 256 MB modules. At least 256 MB SDRAM preinstalled. At least 128 MB SDRAM preinstalled.

  • Page 22: Features

    Features The following three illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. Figure 1-1. Front View 1. Notebook open/close latch. 7. Microphone option (not available). 2. One-touch buttons. 8. Infrared port.* 3.

  • Page 23: Figure 1-2. Back View

    Figure 1-2. Back View 13. AC adapter jack. 21. Modem port.* 14. Two universal serial bus (USB) ports. 22. PCMCIA card and CardBus slot and button. 15. LAN port.* 23. IEEE 1394 port.* 16. S-video port.* 24. Audio jacks (left to right): external microphone, audio out (headphones).

  • Page 24: Figure 1-3. Bottom View

    Figure 1-3. Bottom View 28. Hard disk drive. 31. Reset button. 29. Battery latch. 32. Port replicator connect.* 30. SDRAM door. 33. Mini-PCI door (no user parts inside). * on certain models Service Manual Product Information 1-17...

  • Page 25: Operation

    Operation This section gives an overview of the notebook’s operation. Turning the Notebook On and Off You can start and stop your notebook using its power button. However, at certain times you might want to use other methods to start or stop the notebook—depending on power considerations, types of active connections, and start-up time.

  • Page 26: Checking The Status Of The Notebook

    Checking the Status of the Notebook The main status lights on the front of the notebook report power status, battery status, and hard disk activity. Table 1-4. Main Status Lights (front of notebook) Meaning Power status On: notebook is on (even if the display is off). Blinking: notebook is in Standby mode.

  • Page 27: Using Fn Hot Keys

    Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys. Table 1-6.

  • Page 28: Resetting The Notebook

    Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook off. If this happens, try the following in the order listed. Press the power button to restart. • If possible, shut down Windows: Windows XP: press CTRL+ALT+DEL, and then click Shut Down, Restart.

  • Page 29: Specifications

    Size (15-inch display): 328 × 272 × 35 mm (12.9 × 10.7 × 1.4 in). Weight: 2.9 kg (6.5 lb) minimum, depending on configuration. Processor and HP Pavilion ze5200: Bus Architecture 2.00-, 2.40-, 2.53-, 2.66-, or 2.80-GHz Intel Desktop Pentium 4 processor-D with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power...
  • Page 30 24x CD-ROM, or 8x DVD, or CD-RW, or CD-RW/DVD drive (or higher). At least 128 MB SDRAM preinstalled. HP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050v, Compaq Presario 2500, and Compaq Presario 2100 Two slots for PC2100 DDR-266 SDRAM modules.
  • Page 31 Modem Software-based modem. Data speed: 56 Kbps (V.92) maximum. (certain models) Fax speed: 14.4 Kbps, Class 1 and 2. Modulation: V.21, V.22, V.22bis, V.23, V.32, V.32bis, V.34, V.90, V.92, X2, Bell 103, Bell 212A. Synchronous transfer: V.80. Compression: V.42bis, MNP5. Error correction: V.42, MNP2-4.

  • Page 32: Table 1-8. Accessories

    Table 1-8. Accessories Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Presario Presario Presario Presario Pavilion Accessory Description 2500 2100 2100 1100 ze4100 Memory 128MB DDR266B F4694-60901 • • • • 317434-001 256MB DDR266B F4695-60901 • • • • 317435-001 512MB DDR266B F4696-60901 •...
  • Page 33 Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Presario Presario Presario Presario Pavilion Accessory Description 2500 2100 2100 1100 ze4100 Power Options AC-Adapter-Ultraslim Delta 75W F4600-60901 • • s/PFC Battery, LiIon 4.4AHr 8 Cell Li-Ion F4809-60901 • • • • •...

  • Page 34: Internal Design

    Internal Design The motherboard PCA is the central component of the notebook’s design. It plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the connections among the notebook’s replaceable electronic modules. Table 1-9 on page 1-28 lists the roles that these modules play in the notebook’s functional subsystems.

  • Page 35: Table 1-9. Functional Structure Description

    Table 1-9. Functional Structure Description Bootup CPU module Main processor (MMO). Motherboard Primary system circuitry, system BIOS. Hard disk drive First source of disk-based startup code. Floppy drive Second source of disk-based startup code. Processor CPU module Main processor, numeric data processor, L1 and L2 cache. Motherboard Primary system circuitry.

  • Page 36: Removal And Replacement

    Removal and Replacement This chapter tells you how to remove and replace the notebook’s components and assemblies. The items marked by • in the following table are user-replaceable. Table 2-1. Removal Cross-Reference • Drive, floppy (page 2-22). Assembly, speaker (page 2-12). •...

  • Page 37: Table 2-2. Required Equipment

    Table 2-2. Required Equipment • #0 and #1 Phillips screwdrivers, preferably magnetized. • Small flat-blade screwdriver. • 5 mm nut driver Table 2-3. Recommended Screw Torque Values Screw Thread Size Torque (cm-kgf) Torque (in-lbf) 2,0 – 2,5 1.7 – 2.2 M2.5 (hinges) 3,5 –...

  • Page 38: Disassembly Flowchart

    Disassembly Flowchart The following diagram shows the general “path” you will use when disassembling the notebook to access any particular component. Figure 2-1. Disassembly Flow Service Manual Removal and Replacement...

  • Page 39: Removing The Battery (User-Replaceable)

    Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the battery out of its compartment. Figure 2-2. Removing the Battery Removal and Replacement Service Manual...

  • Page 40: Removing A Sdram Module (User-Replaceable)

    One slot contains an SDRAM module that was factory installed. Note HP Pavilion ze5200, ze4200, ze4100, Compaq Evo Notebook N1050v and N1010v, and Presario 2500, 2100, and 1100 notebooks use only DDR266 SDRAM modules. Using the wrong type of module prevents the notebook from booting.

  • Page 41: Removing The Wireless Lan Mini-Pci Card (User-Replaceable)

    Removing the Wireless LAN Mini-PCI Card (User-Replaceable) Certain notebooks include a wireless LAN mini-PCI card under the mini-PCI door on the bottom of the notebook. Caution Handle the Mini-PCI card only by its edges and provide proper grounding, or you might damage the card through electrostatic discharge.

  • Page 42: Removing The Hard Disk Drive (User-Replaceable)

    Removing the Hard Disk Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure Important If you are installing a new hard disk drive, load the factory software and operating system on the drive as described in “Recovering the Factory Software,” as shown on the next page. Unplug the AC adapter, if present, and then remove the battery.

  • Page 43: Figure 2-6. Removing The Hard Disk Drive Tray

    Remove the screws from the drive and drive tray, then lift the drive out of the tray. Remove the connector from the hard disk drive. Screw, M3×4mm (4) Figure 2-6. Removing the Hard Disk Drive Tray Recovering the Factory Software The following procedure describes how to recover the notebook’s original software and operating system.

  • Page 44: Replacing Small Parts (User-Replaceable)

    Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2-4. Replacing Small Parts (User-Replaceable) Part Replacement Procedure Rubber screw plugs, Insert a small flat-blade screwdriver under the rubber screw plug and pry it loose. To replace, firmly press the adhesive side of the screw plug into the display (on display bezel) recess.

  • Page 45: Removing The Keyboard Cover (User-Replaceable)

    Removing the Keyboard Cover (User-Replaceable) Required Equipment • #1 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure Unplug the AC adapter, if present, and then remove the battery. Remove the two hinge cover screws that secure the keyboard cover to the rear of the notebook. Carefully insert a flat-blade screwdriver blade under the keyboard cover near the right end, then near the center, then near the left end, and then gently lift up the center of the cover.

  • Page 46: Figure 2-7. Removing The Keyboard Cover

    4. If necessary, while holding the center of the cover, carefully insert the flat-blade screwdriver under the right side of the display assembly hinge, gently pry up, and then lift the cover out. This procedure might need to be repeated on the left side of display assembly hinge to completely remove the cover.

  • Page 47: Removing The Speaker Assembly (User-Replaceable)

    Removing the Speaker Assembly (User-Replaceable) Note: The following speaker assembly removal procedures apply only to Compaq Evo Notebook N1010v and Compaq Presario 1100 Series notebooks. The Pavilion ze4100 Series notebook speakers are integrated into the top case. Refer to the “Removing the Top Case” section later in this chapter for procedures on removing the top case and speakers on the Pavilion ze4100 Series notebook.

  • Page 48: Removing The Keyboard (User-Replaceable)

    Removing the Keyboard (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove the keyboard cover (page 2-10). Remove the screws that secure the keyboard to the top case. Lift up on the keyboard at the switchboard PCA end and then pull it toward the display assembly to release the tabs from the top case.

  • Page 49: Figure 2-9. Removing The Keyboard

    Screw, M2.5×4mm (4) Figure 2-9. Removing the Keyboard 2-14 Removal and Replacement Service Manual...

  • Page 50: Removing The Switchboard Pca (User-Replaceable)

    Removing the Switchboard PCA (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and then remove the battery. Remove the keyboard cover (page 2-10). Disconnect both the 2-wire and 4-wire cables that connect the switchboard PCA to the top case and speaker assembly, respectively.

  • Page 51: Removing The Cd/Dvd Drive (User-Replaceable)

    Removing the CD/DVD Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Keyboard cover (page 2-10). • Keyboard (page 2-13). Remove the screws that secure the CD/DVD drive to the top case and motherboard. Place your index finger in the top case opening and push out on the CD/DVD drive to release it from the motherboard.

  • Page 52: Removing The Display Assembly (Authorized Service Providers Only)

    Removing the Display Assembly (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove the keyboard cover (page 2-10). Remove the two retaining screws from the rear of the notebook. Remove the screws from the left and right antenna PCAs.

  • Page 53: Figure 2-12. Removing The Display Assembly

    Screws, M2.5×6mm (8) Screws, silver M2x4mm (2) Figure 2-12. Removing the Display Assembly 2-18 Removal and Replacement Service Manual...
  • Page 54 Reassembly Notes Important After replacing the display assembly or motherboard, you must use the Service Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display. 1. Download the notebook series service package from the Partnership Web site (see page vi), and create a Service Utilities floppy disk as described in the package’s Readme file.

  • Page 55: Removing The Top Case (Authorized Service Providers Only)

    Removing the Top Case (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •...

  • Page 56: Figure 2-13. Removing The Top Case

    Screw, M2.5×6mm (15) Screw, M2.5×4mm Screw, M2.5×7mm (2) Screw, M2.5×4mm Figure 2-13. Removing the Top Case Service Manual Removal and Replacement 2-21...

  • Page 57: Removing The Floppy Drive (Authorized Service Providers Only)

    Removing the Floppy Drive (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •...

  • Page 58: Figure 2-14. Removing The Floppy Drive

    Screw, M2.5×4mm (2) Screw, M2.5×4mm (2) Figure 2-14. Removing the Floppy Drive Reassembly Notes Caution Do not excessively bend or fold the floppy drive cable. Excessive flexing can damage the floppy drive cable connections. • Connect the floppy drive cable to the motherboard prior to replacing the floppy drive and hard disk drive guide.

  • Page 59: Removing The Infrared (I/R) Pca (Authorized Service Providers Only)

    Removing the Infrared (I/R) PCA (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •...

  • Page 60: Figure 2-15. Removing The I/R Pca

    Reassembly Note Caution Use care when handling the I/R PCA cable. Damaging the cable can degrade notebook performance. • Make sure you route the I/R PCA cable between the left screw hole and the bottom case. Screw, M2.5×4mm (2) Figure 2-15. Removing the I/R PCA Service Manual Removal and Replacement 2-25...

  • Page 61: Removing The Heatsink (With Fan) (Authorized Service Providers Only)

    Removing the Heatsink (with Fan) (Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •...
  • Page 62 Caution Do not spin the fan blades with your finger, or you could damage the fan’s bearings. Reassembly Notes • If the thermal pad is damaged, use a sharp knife or scraper to carefully remove it from the heat sink, then attach a new thermal pad. •...

  • Page 63: Removing The Cpu Module (Authorized Service Providers Only)

    Removing the CPU Module (Authorized Service Providers Only) Required Equipment • Small flat-blade screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •...

  • Page 64: Figure 2-17. Removing The Cpu Module

    3. Turn the lock screw one-half turn counterclockwise to release the CPU module (you should hear a light snap). Carefully lift the CPU module off of its socket on the motherboard. IMPORTANT: See th Caution on the nex page before reinstalling the CPU module! Figure 2-17.

  • Page 65: Removing The Motherboard (Authorized Service Providers Only)

    Removing the Motherboard (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure Note: Before Replacing the Motherboard If possible, record the computer’s electronic serial number before you replace the motherboard. You will then store the electronic serial number in the EEPROM on the new motherboard using the Service Utility floppy disk.

  • Page 66: Figure 2-18. Removing The Motherboard

    Caution: Wireless Models Be careful when removing and attaching antenna cables. Damage to cables or connectors can degrade performance. Wireless models only: Remove the mini-PCI door and unplug the two antenna cables from the mini-PCI card. Do not remove the mini-PCI card at this time. Remove the four screws that attach the motherboard to the bottom case.
  • Page 67 Reassembly Notes Important After replacing the display assembly or motherboard, you must use the Service Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display. 1. Download the notebook Series service package from the Partnership Web site (see page vi), and create a Service Utilities floppy disk as described in the package’s Readme file.
  • Page 68 Remove the following components from the old motherboard and install onto the new motherboard: • CPU module • Wireless LAN mini-PCI card (if present) • SDRAM modules Follow the reassembly notes in the section entitled “Removing the Motherboard” on page 2-32. Note: After Replacing the Motherboard If present, insert the modem port cover into the modem port opening.

  • Page 69: Replacing Components On A Bottom Case

    Replacing Components on a Bottom Case Reassembly Procedure Transfer the plastic wireless panel, and if present, the docking port cover from the old bottom case to the new bottom case. Install a new Microsoft Product ID label. Transfer the old serial number label and install a new overlay, or create a new serial number label using the steps below.

  • Page 70: Figure 2-20. Replacing The Antennas

    Replacing the Left and Right Antennas If you need to remove or replace an antenna, see the figure below. Caution Handle the connector ends of the antennas carefully. Failure to do so could degrade notebook performance. Handle the antenna routing metal tabs in the bottom case carefully. These tabs can be easily broken.

  • Page 71: Repairing The Bios Ic (Authorized Service Providers Only)

    Connect the AC adapter to the notebook. Connect any cables or equipment needed to connect to the Internet. Click Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows. Click Update, select Download New and click OK. Follow the instructions that appear. Once the update process begins, do not interrupt it.

  • Page 72: Figure 2-22. Boot-Block Jumper

    Using a BIOS Floppy Disk If you do not have a BIOS floppy disk, download the package from the Partnership Web site (see page vi) under Product Support Information in the Service and Support Library. Follow the instructions for creating the BIOS floppy disk. Caution Make sure to use the correct BIOS floppy disk for the notebook model you are repairing.

  • Page 73: Removing Other Components (Authorized Service Providers Only)

    Removing Other Components (Authorized Service Providers Only) Required Equipment • #0 and #1 Phillips screwdrivers. • Small flat-blade screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove the assemblies and follow the additional steps listed in the table below. Table 2-5.
  • Page 74 Component Removal Procedure Additional Steps Guide, HDD Keyboard cover When replacing the HDD guide, make sure you only (page 2-10). replace the two right screws. Do not replace the two left screws. Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16).

  • Page 75: Troubleshooting And Diagnostics

    Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-3). Troubleshooting the problem (page 3-3). Verifying the repair (page 3-4).

  • Page 76: Troubleshooting

    Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below. Check the customer’s description of the problem and any supporting information. Check for customer abuse. Try to duplicate the customer’s problem.

  • Page 77: Checking For Customer Abuse

    Checking for Customer Abuse Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, customer abuse cannot be declared.

  • Page 78: Verifying The Repair

    Swapping modules that might be defective with others known to be good is generally an ideal way to find the module responsible for the problem. A failure symptom is rarely caused by more than one module, so you will not usually need to replace more than one to correct a particular failure. After you replace a module, the notebook will normally be in a confused state and lock up when you apply power.

  • Page 79: Suggestions For Troubleshooting

    Suggestions for Troubleshooting Table 3-2. Scope of Diagnostic Tools WMI/ Power-On Sycard Toptools Function e-Diagtools Self-Test PCCtest 450 (if installed) BIOS Setup Tests Describes Configures Bootup Tests Describes Processor Memory Tests Tests Describes Describes Tests Tests (CMOS Describes Batteries battery only) Display Tests Describes...

  • Page 80: Table 3-3. Troubleshooting Suggestions

    If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-3. Troubleshooting Suggestions Call Center: Repair Center: Repair Center: Symptom Suggestions Likely Causes Comments To help determine likely causes of a problem, determine which replaceable modules are involved in the system function and what roles they play: see the figure on page 1-27 and the table on page 1-28.
  • Page 81 Call Center: Repair Center: Repair Center: Symptom Suggestions Likely Causes Comments Sluggish startup or Use Tools tab in disk’s Hard drive. shutdown. Properties sheet to check hard disk. Use Disk Defragmenter to optimize hard disk. Delete temporary and unneeded files. Error message such Check for disk in floppy drive.
  • Page 82 Call Center: Repair Center: Repair Center: Symptom Suggestions Likely Causes Comments Notebook has short Turn down display Battery. Battery capacity often operating time when brightness. decreases after a year or Motherboard. on battery. more. Check timeout settings in Power in Control Panel. Check power management settings in BIOS Setup.
  • Page 83 Call Center: Repair Center: Repair Center: Symptom Suggestions Likely Causes Comments AC adapter does Try another AC adapter, if AC adapter. AC adapter cannot be not power available. repaired, and must be Motherboard. notebook. replaced. Battery indicator is Time Remaining is an inaccurate.
  • Page 84 Call Center: Repair Center: Repair Center: Symptom Suggestions Likely Causes Comments Display Dark display, no Make sure notebook is turned Display cable Check cable connections. light. on and warmed up. connection. Replace SDRAM modules. Check power supply. SDRAM modules. Make sure CPU module is Make sure SDRAM modules CPU module.
  • Page 85 Call Center: Repair Center: Repair Center: Symptom Suggestions Likely Causes Comments Files corrupted. Run virus scan program. Check hard disk using Tools tab in disk’s Properties sheet. Test hard disk drive with e-Diagtools diagnostics. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software.
  • Page 86 Call Center: Repair Center: Repair Center: Symptom Suggestions Likely Causes Comments Region Code error. DVDs contain embedded regional codes that prevent them from playing outside region in which they are sold. This error occurs when trying to play DVD intended for different region.
  • Page 87 Call Center: Repair Center: Repair Center: Symptom Suggestions Likely Causes Comments Touch pad General problems. Reset notebook (see Top case. page 1-21). Motherboard. Check settings in Control Panel. Make sure touch pad is enabled in Mouse Properties. By default, touch pad is disabled if external PS/2 mouse is connected, Use BIOS Setup to check...
  • Page 88 Call Center: Repair Center: Repair Center: Symptom Suggestions Likely Causes Comments Serial/Parallel/USB General problems. Check connections. Motherboard. Restart notebook. Use troubleshooters in Windows Help. Check settings in Control Panel. Check port settings in Device Manager. Test ports with e-Diagtools diagnostics. For USB: contact device vendor and HP Notebook Web site (see page vi) for...
  • Page 89 Call Center: Repair Center: Repair Center: Symptom Suggestions Likely Causes Comments LAN/network General problems. Check cables and Motherboard. connections. Try connecting notebook to another network station (if applicable). If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down.
  • Page 90 Call Center: Repair Center: Repair Center: Symptom Suggestions Likely Causes Comments Wireless General problems. Check TCP/IP setup in Mini-PCI card. Make sure all cables are Control Panel. properly connected to mini- Antenna PCAs. PCI card and motherboard. Check SSID, channel, and Motherboard.
  • Page 91 Call Center: Repair Center: Repair Center: Symptom Suggestions Likely Causes Comments Notebook pauses or May be normal Windows CPU module. If notebook slows after period runs sluggishly. behavior (background of continuous activity, check Motherboard. processing can affect heatsink—see previous response time). symptom.

  • Page 92: Diagnostic Tools

    Diagnostic Tools This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). •...

  • Page 93: Power-On Self-Test

    Exit. Press F3 and then any key to exit and reboot. Optional: open the Support Ticket. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows. Click View to display the Support Ticket.

  • Page 94: Table 3-4. Post Terminal-Error Beep Codes

    First, confirm the failure by performing a “clean” boot, as described below. Note that if the notebook fails to restart with a clean boot, it requires repair. Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. Provide “clean”...
  • Page 95 Beep Codes* POST Description 2-1-4-3 Display BIOS copyright notice. 2-1-4-4 Initialize MultiBoot. 2-2-1-1 Display CPU type and speed. 2-2-1-2 Initialize EISA board. 2-2-1-3 Test keyboard. 2-2-2-1 Set key click if enabled. 2-2-2-2 Enable USB devices. 2-2-3-1 Test for unexpected interrupts. 2-2-3-2 Initialize POST display service.
  • Page 96 Beep Codes* POST Description 3-4-4-1 Clear parity checkers. 3-4-4-2 Display MultiBoot menu. 3-4-4-3 Clear screen (optional). 3-4-4-4 Check virus and backup reminders. 4-1-1-1 Try to boot with INT 19. 4-1-1-2 Initialize POST Error Manager (PEM). 4-1-1-3 Initialize error logging. 4-1-1-4 Initialize error display function.

  • Page 97: Table 3-5. Post Messages

    The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Table 3-5. POST Messages Message Description 0200 Failure Fixed Disk...
  • Page 98 Message Description 02F4: EISA CMOS not writeable ServerBIOS2 test error: Cannot write to EISA CMOS. 02F5: DMA Test Failed ServerBIOS2 test error: Cannot write to extended Direct Memory Access (DMA) registers. 02F6: Software NMI Failed ServerBIOS2 test error: Cannot generate software Non-Maskable Interrupt (NMI). 02F7: Fail-Safe Timer NMI Failed ServerBIOS2 test error: Fail-safe timer takes too long.

  • Page 99: Sycard Pcctest 450/460 Pc Card (Optional)

    System BIOS shadowed System BIOS copied to shadow RAM. UMB upper limit segment address: nnnn Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating released segments of the BIOS that can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS copied to shadow RAM.

  • Page 100: Windows Management Instrumentation (Wmi)

    To install the WMI preloaded on the hard disk: Start Windows, if it is not already running. Click Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Setup. Using WMI For a complete description of how to use WMI, see the following documentation provided with the notebook: •...

  • Page 101: Table 3-7. Bios Setup Menus And Parameters

    The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: • Press the LEFT and RIGHT arrow keys to move among menus. • Press the UP and DOWN arrow keys to move among parameters in a menu. •...
  • Page 102 Restores default settings, and remains in Setup. Does not affect password, date, or time changes. Updating the Notebook’s BIOS Hewlett-Packard might from time to time provide updates to the notebook’s BIOS. Use e-DiagTools for Windows to download and install these BIOS updates as needed (page 2-36). 3-28...

  • Page 103: Replaceable Parts

    Replaceable Parts This chapter contains an exploded view of the notebook and the following lists of parts: • Notebook replaceable parts (page 4-3). • Accessory replacement parts (page 4-11). • Part number reference (page 4-12). Service Manual Replaceable Parts...

  • Page 104: Figure 4-1. Exploded View

    Figure 4-1. Exploded View Replaceable Parts Service Manual...

  • Page 105: Table 4-1. Replaceable Parts

    Table 4-1. Replaceable Parts Pavilion ze4200, Pavilion Pavilion ze4200 N1010v ze5200 N1050v, Presario Presario Pavilion Presario Presario 2100 1100 ze4100 Part Exchange 2500 2100 User Description Number Part Number F5771J F5761H Repl Cover, Keyboard – 1F Pavilion F5761-60904 • • •...
  • Page 106 Pavilion ze4200, Pavilion Pavilion ze4200 N1010v ze5200 N1050v, Presario Presario Pavilion Presario Presario 2100 1100 ze4100 Part Exchange 2500 2100 User Description Number Part Number F5771J F5761H Repl PCA, switchboard w/cable 1F F5761-60905 • • • Pavilion 317445-001 PCA, switchboard w/cable 1F F4640-60933 •...
  • Page 107 Pavilion ze4200, Pavilion Pavilion ze4200 N1010v ze5200 N1050v, Presario Presario Pavilion Presario Presario 2100 1100 ze4100 Part Exchange 2500 2100 User Description Number Part Number F5771J F5761H Repl SPS-KEYBOARD-RU F4640-60925 • • 317443-251 SPS-KEYBOARD-SK 317443-231 • • Keybd, SPANISH F4640-60926 •...
  • Page 108 Pavilion ze4200, Pavilion Pavilion ze4200 N1010v ze5200 N1050v, Presario Presario Pavilion Presario Presario 2100 1100 ze4100 Part Exchange 2500 2100 User Description Number Part Number F5771J F5761H Repl Thermal pad, set F4640-60984 • • • • 317438-001 • SPS-FAN 3F SMALL 319490-001 •...
  • Page 109 Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Presario Presario Presario Presario Pavilion 2500 2100 2100 1100 ze4100 User Part Exchange Description Number Part Number F5771J F5761H Repl 11 PCA, motherboard – KE w/ F5761-60902 • • • • IEEE 1394 F4640-60967 •...
  • Page 110 Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Presario Presario Presario Presario Pavilion Part Exchange 2500 2100 2100 1100 ze4100 User Description Number Part Number F5771J F5761H Repl 15 Case, bottom assy – FF F4640-60981 • XPHome 15 Case, bottom assy – FF F4640-60980 •...
  • Page 111 Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Presario Presario Presario Presario Pavilion Part Exchange 2500 2100 2100 1100 ze4100 User Description Number Part Number F5771J F5761H Repl 18 SPS-DRV HD 60 G • • 319415-001 • (4200rpm) 18 SPS-DRV HD 60 G •...
  • Page 112 Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Presario Presario Presario Presario Pavilion Part Exchange 2500 2100 2100 1100 ze4100 User Description Number Part Number F5771J F5761H Repl 20 SPS PANEL IR 3F W/IR & 319502-001 • BUTTON 20 SPS PANEL IR 3F W/IR & 319503-001 •...

  • Page 113: Table 4-2. Accessory Replaceable Parts

    Table 4-2. Accessory Replaceable Parts Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Exchange Presario Presario Presario Presario Pavilion Part Part 2500 2100 2100 1100 ze4100 User Description Number Number F5771J H5761H Repl 128MB DDR266B F4694-60901 • • • • 317434-001 256MB DDR266B F4695-60901...

  • Page 114: Table 4-3. Part Number Reference

    Table 4-3. Part Number Reference Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Exchange Presario Presario Presario Presario Pavilion Part Part 2500 2100 2100 1100 ze4100 User Description Number Description F5771J H5761H Repl 0950-4162 F2072-69115 HDD-30.0GB 9.5mm, IBM (diablo) • •...
  • Page 115 Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Exchange Presario Presario Presario Presario Pavilion Part Part 2500 2100 2100 1100 ze4100 User Description Number Description F5771J H5761H Repl 8120-8373 SPS-CORD AC PWR 2 • • WIRE-PRC 8120-8699 Cord, Pwr, UK (EPSR) For Hong •...
  • Page 116 Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Exchange Presario Presario Presario Presario Pavilion Part Part 2500 2100 2100 1100 ze4100 User Description Number Description F5771J H5761H Repl 317443-291 Keybd, JAPANESE • • • 317443-AA1 SPS-KEYBOARD-PRC • • 317443-AB1 SPS-KEYBOARD-TAI •...
  • Page 117 Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Exchange Presario Presario Presario Presario Pavilion Part Part 2500 2100 2100 1100 ze4100 User Description Number Description F5771J H5761H Repl 319418-001 Guide, HDD - 1F • • • • 319419-001 SPS-DRV CD-RW •...
  • Page 118 Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Exchange Presario Presario Presario Presario Pavilion Part Part 2500 2100 2100 1100 ze4100 User Description Number Description F5771J H5761H Repl 319457-001 SPS-PROC P4 1.6GHZ • • 319458-001 CPU, P4 1.8 GHz Northwood •...
  • Page 119 Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Exchange Presario Presario Presario Presario Pavilion Part Part 2500 2100 2100 1100 ze4100 User Description Number Description F5771J H5761H Repl 319493-001 SPS-CABLE KIT 3F • 319494-001 SPS-DOOR PCMCIA • 319502-001 SPS PANEL IR 3F W/IR & •...
  • Page 120 Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Exchange Presario Presario Presario Presario Pavilion Part Part 2500 2100 2100 1100 ze4100 User Description Number Description F5771J H5761H Repl F4640-60913 Keybd, FRENCH • F4640-60914 SPS-KEYBOARD-FC • • F4640-60915 Keybd, GERMAN • F4640-60916 SPS-KEYBOARD-GRK •...
  • Page 121 Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Exchange Presario Presario Presario Presario Pavilion Part Part 2500 2100 2100 1100 ze4100 User Description Number Description F5771J H5761H Repl F4640-60974 Kit, cable - 1F • • • • F4640-60975 Kit, screw •...
  • Page 122 Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Exchange Presario Presario Presario Presario Pavilion Part Part 2500 2100 2100 1100 ze4100 User Description Number Description F5771J H5761H Repl F5761-60913 Label, Name set – KE • • F5771-60901 F5771-69001 Display 14.1-inch XGA – •...

  • Page 123: Reference Information

    It might not be disclosed or distributed outside those locations. Password removal is strictly controlled. Hewlett-Packard and authorized support providers must ensure with written evidence that the notebook being “cleansed” is actually in the possession of the notebook’s actual and current owner.

  • Page 124: Hewlett-Packard Display Quality Statement

    Hewlett-Packard Display Quality Statement TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections might be visible to the customer under varying display conditions, and can appear as bright, dim, or dark spots.

  • Page 125: Table 5-1. Lcd Guidelines

    Table 5-1. LCD Guidelines Type of Imperfection Imperfections Not Allowed Electrical Imperfections: • 7 or more single bright dots. Bright dots • 7 or more single dark dots. Dark dots • 9 or more total (bright and dark combined) defective dots. •...

  • Page 126: Service Notes And Obsolete Parts

    Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed. These notes are available online at the Partnership Web site—see page vi. Reference Information Service Manual...
  • Page 127 Part Number Printed in U.S.A. 01/03 319733-001...

This manual is also suitable for:

Compaq evo n1050v seriesCompaq evo n1010v seriesCompaq prresario 2500Pavilion ze4200Pavilion ze4100Compaq prresario 2100 ... Show all

Table of Contents