HP Compaq Evo N1010v Series Service Manual page 105

Symptom
Files corrupted
Disk capacity less
than normal
Disk's reported
capacity is less than
actual size
Floppy drive
General problems
CD/DVD drive
Particular CD or DVD
not playing properly
Cannot read any
CD or DVD
DVD movie stops
playing
Service Manual
Call Center: Suggestions
Run virus scan program.
Check hard disk using Tools
tab in disk's Properties sheet.
Test hard disk drive with
e-Diagtools diagnostics.
Back up files if possible, then
use Recovery CDs to reformat
hard disk and reinstall factory
software.
Check hard disk using Tools
tab in disk's Properties sheet.
Check partitions using Control
Panel, Administrative Tools,
and Computer Management
under Storage.
Use Recovery CDs to reformat
hard disk and reinstall factory
software.
Hard disk allocates
approximately
20 MB to diagnostic software.
This space is unavailable for
other uses, and not included in
hard disk capacity reported by
Windows.
No response from floppy drive.
Check disk for proper insertion,
dirt,
or damage. Clean with soft
cloth or replace as needed.
If CD was created on CD-RW
drive, try using HP certified
media. Read and write quality
can vary for other media.
Restart notebook.
Make sure CD/DVD drive is
installed properly.
DVD may be double-sided.
Movie may be paused.
Press Play button.
Repair Center:
Likely Causes
Hard drive
Floppy drive
Motherboard
CD/DVD drive
Troubleshooting and Diagnostics
Repair Center:
Comments
Make sure floppy
drive is installed and
connected correctly.
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