Epson WorkForce AL-C500 Series User Manual
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Epson WorkForce AL-C500 Series User Manual

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User's Guide
NPD4626-01 EN

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  • Page 1 User’s Guide NPD4626-01 EN...
  • Page 2 Epson Corporation’s operating and maintenance instructions. Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
  • Page 3 Copyright © 2012 Adobe Systems Incorporated. All Rights Reserved. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. © 2012 Seiko Epson Corporation...
  • Page 4 AL-C500 Series User's Guide Operating System Versions In this manual, the following abbreviations are used. Windows refers to Windows 7, 7 x64, Vista, Vista x64, XP, XP x64, Server 2008, Server 2008 x64, Server 2008 R2, Server 2003, and Server 2003 x64. ❏...

  • Page 5: Table Of Contents

    AL-C500 Series User's Guide Contents Safety Instructions Warning, Caution, Important, and Note........... 13 Important Safety Instructions.
  • Page 6 AL-C500 Series User's Guide Output tray............... 34 Selecting and Using Print Media.
  • Page 7 AL-C500 Series User's Guide Information Menu..............62 System Information.
  • Page 8 AL-C500 Series User's Guide Stapling function..............121 Offset function.
  • Page 9 AL-C500 Series User's Guide Chapter 8 Troubleshooting Clearing Jammed Paper..............155 Precautions for clearing jammed paper.
  • Page 10 Using EPSON Status Monitor........
  • Page 11 Before Contacting Epson........
  • Page 12 AL-C500 Series User's Guide Help for Users in Taiwan............213 Help for Users in Singapore.

  • Page 13: Safety Instructions

    AL-C500 Series User's Guide Safety Instructions Warning, Caution, Important, and Note Warning must be followed to avoid serious bodily injury. Caution must be followed carefully to avoid bodily injury. Important must be observed to avoid damage to your equipment. Note contains important information and useful tips on the operation of your printer.
  • Page 14 AL-C500 Series User's Guide ❏ If you are unable to insert the AC plug into the electrical outlet, contact an electrician. ❏ Be sure the AC power cord meets the relevant local safety standards. Use only the power cord that comes with this printer.

  • Page 15: Finding The Place For The Printer

    AL-C500 Series User's Guide ❏ If you use an extension cord, make sure that the total of the ampere ratings on the products plugged into the extension cord does not exceed the extension cord ampere rating. ❏ When connecting this printer to a computer or other device with a cable, ensure the correct orientation of the connectors.
  • Page 16 AL-C500 Series User's Guide 50 cm 13 cm To install and use any of the following options, you will need the indicated amount of additional space. 550-Sheet Paper Cassette Unit adds 13.4 cm (5.3 in.) to the bottom of the printer. 1100-Sheet Paper Cassette Unit adds 35.1 cm (13.8 in.) to the bottom of the printer.

  • Page 17: Using The Printer

    AL-C500 Series User's Guide Using the printer ❏ Be careful not to touch the fuser, which is marked ! (CAUTION), or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, turn off the printer and wait 30 minutes to allow the heat to subside before doing *! (CAUTION) ❏...
  • Page 18 AL-C500 Series User's Guide Clutch *! (CAUTION) ❏ Do not insert your hand deep into the fuser unit as some components are sharp and may cause injury. ❏ Never push objects of any kind through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock.

  • Page 19: Handling Consumable Products And Maintenance Parts

    AL-C500 Series User's Guide ❏ Do not turn off the printer: - After turning on the printer, wait until Ready appears on the LCD panel. - While Ready light is flashing. - While the Data light is on or flashing. - While printing.

  • Page 20: Safety Information

    AL-C500 Series User's Guide ❏ To get the best print quality, do not store the toner cartridge or photoconductor unit in an area subject to direct sunlight, dust, salty air, or corrosive gases (such as ammonia). Avoid locations subject to extreme or rapid changes in temperature or humidity. ❏...

  • Page 21: Ozone Safety

    Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced only when the printer is printing. Ozone exposure limit The Epson laser printer generates less than 3 mg/h of continuous printing. Minimize the risk To minimize the risk of exposure to ozone, you should avoid the following conditions: ❏...

  • Page 22: Chapter 1 Getting To Know Your Printer

    AL-C500 Series User's Guide Chapter 1 Getting to Know Your Printer Printer Parts Front view control panel output tray lever B cover B MP tray power switch standard lower paper cassette cover A Getting to Know Your Printer...

  • Page 23: Rear View

    AL-C500 Series User's Guide Rear view Type-B interface card slot cover USB interface connector Ethernet interface connector AC inlet power supply socket for 1000-Sheet Stapler/ Stacker Unit Inside the printer cover A is opened Getting to Know Your Printer...
  • Page 24 AL-C500 Series User's Guide cover A and cover H are opened cover B is opened toner cartridge (Yellow) toner cartridge (Magenta) toner cartridge (Cyan) toner cartridge (Black) lever G cover H waste toner collector cleaning rod exposure window transfer belt photoconductor unit (Black) photoconductor unit (Cyan) photoconductor unit (Magenta)

  • Page 25: Control Panel

    AL-C500 Series User's Guide transfer roll unit cover D lever J Control panel LCD panel Displays printer status messages and control panel menu settings. OK button Use these buttons to access the control panel menus, where you can make printer settings and check the status of consumable products. For instructions Left button on how to use these buttons, see “Using the Control Panel Menus”...

  • Page 26: Options

    AL-C500 Series User's Guide Press once to pause. Press again to recover from pause. While paused, the Pause/Cancel button following operations are available on the control panel. - Canceling the current print job or stored print jobs. - Interrupting print jobs to print a stored print job. For instructions on these operations, see “Canceling Printing”...

  • Page 27: Consumable Products

    AL-C500 Series User's Guide Note: Make sure that the DIMM you purchase is compatible with Epson products. For details, contact the store where you purchased this printer or an Epson qualified service representative. ❏ Parallel Interface Card (C12C824521) This option enables parallel interface connection. Insert the parallel interface card to the Type-B interface card slot.

  • Page 28: Maintenance Parts

    AL-C500 Series User's Guide Maintenance Parts Product name Product code Fuser Unit 3046/3047 Transfer Unit 3048 Note: Fuser unit part numbers vary by location. Where to Find Information Setup Guide Provides you with information on assembling the printer and installing the printer software. User’s Guide (this manual) Provides you with detailed information on the printer’s functions, optional products, maintenance, troubleshooting, and technical specifications.

  • Page 29: Printer Features

    AL-C500 Series User's Guide Printer Features Power saving performance The printer has an advanced power saving feature that helps you reduce electricity consumption. In the power off mode, the printer consumes about 0.3 W by disabling almost all operations. For a detailed explanation, see “Energy Saver Menu”...

  • Page 30: Chapter 2 Printing Tasks

    AL-C500 Series User's Guide Chapter 2 Printing Tasks Loading Paper into Your Printer This section describes how to load paper. If you use special media such as envelopes, see also “Selecting and Using Print Media” on page 34. For specifications or details about the paper types and sizes, see “Paper”...
  • Page 31 AL-C500 Series User's Guide 2. Slide the paper guides outward. Note: When the loading paper size is bigger than A4, open the extension tray on the MP tray to accommodate the paper. 3. Load a stack of the desired paper with the printable surface facing down. Then slide the paper guides to get a snug fit.

  • Page 32: Lower Paper Cassette

    AL-C500 Series User's Guide Note: ❏ Make sure that you do not load paper beyond the limit mark. ❏ After loading paper, set the MP Tray Size and MP Type settings to match the loaded paper size on the control panel. For details, see “Tray Menu” on page 65. Lower paper cassette This cassette gives you a second paper source in addition to the MP tray.
  • Page 33 AL-C500 Series User's Guide 2. Pinch the knobs and slide the paper guides to accommodate the paper you are loading. 3. Load a stack of the desired paper with the printable surface facing up. Note: Make sure that you do not load paper beyond the limit mark. Printing Tasks...

  • Page 34: Output Tray

    AL-C500 Series User's Guide 4. Reinsert the paper cassette into the printer. Note: After loading paper, set the Cassette1 Size and Cassette1 Type settings to match the loaded paper size and paper type on the control panel. For details, see “Tray Menu” on page 65. Output tray The output tray is located on the top of the printer.

  • Page 35: Labels

    Since the quality of any particular brand or type of media may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of media. Always test samples of media stock before purchasing large quantities or printing large jobs.

  • Page 36: Envelopes

    AL-C500 Series User's Guide ❏ Press a sheet of paper on top of each sheet of labels. If the paper sticks, do not use those labels in your printer. Envelopes Available envelopes ❏ Envelopes that have no glue or no tape Important: Do not use window envelopes.

  • Page 37: Thick Paper

    AL-C500 Series User's Guide Note: ❏ Depending on the quality of envelopes, the printing environment, or the printing procedure, envelopes might be wrinkled. Make a trial print run before you print on a lot of envelopes. ❏ Duplex printing is not available for envelopes. ❏...

  • Page 38: Semi-Thick Paper

    AL-C500 Series User's Guide Lower paper cassettes Printer driver settings Paper Size A4, A5, B5, LT, LGL, GLG, EXE, F4 Paper Source Cassette 1, Cassette 2 , Cassette 3 , Cassette 4 , Cassette 5 Paper Type Thick (for 106 to 163 g/m² paper), Extra Thick (for 164 to 216 g/m² paper) Available only when the optional paper cassette unit is installed.

  • Page 39: Coated Paper

    AL-C500 Series User's Guide Coated paper Available paper source ❏ MP tray ❏ Standard lower paper cassette Printer driver settings MP tray Printer driver settings Paper Size A4, A5, A6, B5, LT, HLT, LGL, GLT, GLG, EXE, F4 Paper Source MP Tray Paper Type Coated...
  • Page 40 AL-C500 Series User's Guide Printer driver settings MP tray Printer driver settings Paper Size User Defined Size Paper Source MP Tray Paper Type Plain, Semi-Thick, Preprinted, Recycled, Color, Labels, Thick, Extra Thick, Coated, Envelope, Special 76.2 × 127 mm at minimum and 215.9 × 355.6 mm at maximum. Lower paper cassettes Printer driver settings Paper Size...

  • Page 41: Cancelling A Print Job

    AL-C500 Series User's Guide Cancelling a Print Job From the printer To cancel a print job on the printer’s control panel, see “Canceling Printing” on page 107. From the computer For Windows users Double-click your printer’s icon on the taskbar. Select the job in the list, then click Cancel from the Document menu.

  • Page 42: Using The Automatic Setting

    AL-C500 Series User's Guide Using the Automatic setting For Windows users 1. Click the Basic Settings tab. 2. Click Automatic, then choose desired printing quality. 3. Click OK. Using the Advanced setting For Windows users 1. Click the Basic Settings tab. Printing Tasks...

  • Page 43: Customizing Print Settings

    AL-C500 Series User's Guide 2. Select Advanced. Then select the most appropriate setting from the list according to the type of document or image you want to print. When you choose a predefined setting, other settings such as Print Quality and Color Management are set automatically.

  • Page 44: Toner Save Mode

    AL-C500 Series User's Guide Note: ❏ You cannot use a predefined setting name for your custom settings. ❏ The saved custom settings can only be used with the printer driver you saved them to. Even if multiple printer names are set for a printer driver, the settings can be available only for the printer name in which you saved the settings.

  • Page 45: Monochrome Model Compatibility Mode

    AL-C500 Series User's Guide 3. Select the Toner Save check box, then click OK. Monochrome Model Compatibility mode When the following occurs while printing in black-and-white, use this function. ❏ The text and lines are too thin. ❏ The print data size is too large. 1.

  • Page 46: Modifying The Print Layout

    AL-C500 Series User's Guide For Windows users 1. Click the Basic Settings tab. 2. Select the Duplex check box, then select Left, Top, or Right as the binding position. 3. If you want to make detailed settings, click Duplex Settings to open the Duplex Settings dialog box.

  • Page 47: Resizing Printouts

    AL-C500 Series User's Guide 3. If you want to make detailed settings, click More Settings. The Print Layout Settings dialog box appears. 4. Make appropriate settings. For details about each setting, see online help. 5. Click OK. Resizing printouts This function allows you to enlarge or reduce your document. For Windows users 1.

  • Page 48: Printing Watermarks

    AL-C500 Series User's Guide 2. Select the Zoom Options check box. 3. If you want to resize pages automatically to fit the output paper, select the desired paper size from the Output Paper drop-down list. If you want to resize pages by a specified magnification, select the Zoom To check box, then specify the percentage.
  • Page 49 AL-C500 Series User's Guide 2. Select a watermark that you want to use from the Watermark drop-down list. 3. If you want to make detailed settings, click Edit/Delete, and make appropriate settings. For details about each setting, see online help. 4.

  • Page 50: Printing Headers And Footers

    AL-C500 Series User's Guide ❏ To edit the saved watermark, click Edit/Delete on the Advanced Layout tab, select the watermark you want to edit in the Name box, and make appropriate settings, then click OK. ❏ To remove the saved watermark, click Edit/Delete on the Advanced Layout tab, select the watermark you want to delete in the Name box, then click Delete.

  • Page 51: Printing With An Overlay

    AL-C500 Series User's Guide Note: ❏ If you select Collate Number, the number of copies is printed. ❏ When using the reserve job function, you cannot select Collate Number. 4. Click OK. Printing with an overlay This function allows you to print a standard form or letterhead onto the original document. Note: ❏...
  • Page 52 AL-C500 Series User's Guide 2. Select the Form Overlay check box. 3. Select Create Overlay Data, then click More Settings. The Create Form dialog box appears. 4. Type the form name in the Form Name box and its description in the Description box. 5.
  • Page 53 AL-C500 Series User's Guide Printing an overlaid document You can select the registered form data from the Paper Source drop-down list on the Basic Settings tab. For registering form data in the Paper Source, see step 6 in “Creating an overlay” on page 51. If overlay form data is not registered in the Paper Source or if you want to make detailed settings, follow the steps below.

  • Page 54: Printing With An Overlay (With The Storage)

    ❏ High Quality (Printer) mode is set. ❏ The printer is connected via a network. ❏ You are using Windows. ❏ EPSON Status Monitor is installed on the computer. ❏ Internet Explorer is running on the computer. Register the overlay form data on the storage Note: The form name must use only the characters shown below.
  • Page 55 AL-C500 Series User's Guide Note: ❏ Only form names that can be registered appear on the Form Names list. ❏ Click Print List to print the form list registered in the printer. 8. Click Back to close the Register to Storage dialog box. 9.

  • Page 56: Printing The Copy-Protected Document

    “COPY” is printed several times on the document. Note: ❏ Epson will not guarantee to secure from information leakage and any other damage by using this function, nor hidden letters appear in all cases. ❏ Screen-tone may be too dark, hidden letters may not be printed on the entire print, or hidden letters...

  • Page 57: Printing Multiple Print Jobs At Once

    AL-C500 Series User's Guide 2. Select Copy from the Anti-Copy Pattern drop-down list. 3. If you want to make detailed settings, click Edit/Delete, and make appropriate settings. For details about each setting, see online help. 4. Click OK. Printing Multiple Print Jobs at Once This function allows you to print several documents created by different applications at once arranging settings, such as the printing order, duplex, and the print layout.

  • Page 58: Printing Web Pages To Fit Your Paper Size

    AL-C500 Series User's Guide Printing Web Pages to Fit Your Paper Size This function allows you to make Web pages fit to your paper size when printing. Install EPSON Web-To-Page from the printer Software Disc. Note: This software is not available for Windows 7, Vista, XP x64, Server 2008, and Server 2003.

  • Page 59: Sending The Print Job

    AL-C500 Series User's Guide The table below gives an overview of the Reserve Job options. Reserve Job Option Description Re-Print Job Lets you print the job now and store it on the printer’s memory. You can print the same job several times. Verify Job Lets you print one copy now to verify the content.

  • Page 60: Chapter 3 Using The Control Panel

    AL-C500 Series User's Guide Chapter 3 Using the Control Panel Using the Control Panel Menus When to make control panel settings In general, printer driver settings override settings made using the control panel. You should make the following settings by using the control panel because these settings cannot be made in the printer driver.

  • Page 61: How To Register Menus As Bookmarks

    AL-C500 Series User's Guide 5. Press the r Right button to carry out the operation indicated by an item, such as printing a configuration status sheet or resetting the printer, or to view the settings available for an item, such as paper sizes or emulation modes.

  • Page 62: Control Panel Menus

    AL-C500 Series User's Guide Note: To restore the bookmark menus to the default values, select SelecType Init from the control panel’s Reset Menu. Control Panel Menus Note: Some menus and items appear only when a corresponding optional device is installed or an appropriate setting has been done.
  • Page 63 AL-C500 Series User's Guide Item Values Cyan(C) Toner/Magenta(M) Toner/Yellow(Y) Toner/Black(K) E******F to E F Toner Cyan(C) Photocon/Magenta(M) Photocon/Yellow(Y) E******F to E F Photocon/Black(K) Photocon Transfer Unit Life E******F to E F Fuser Unit Life E******F to E F Total Pages 0 to 99999999 Color Pages 0 to 99999999...

  • Page 64: System Information

    AL-C500 Series User's Guide Network Status Sheet Prints a sheet showing the working status of the network. AUX Status Sheet Prints a sheet showing the working status of the optional interface. USB ExtI/FStatusSht Prints a sheet showing the working status of the USB interface. PS3 Status Sheet Prints a sheet showing information about the PS3 mode such as the PS3 version.

  • Page 65: Tray Menu

    AL-C500 Series User's Guide ❏ Main Version ❏ MCU Version ❏ Stacker Version ❏ Serial No ❏ Memory ❏ MAC Address Tray Menu Item Settings (default in bold) MP Tray Size A4, A5, A6, B5, LT, HLT, LGL, GLT, GLG, EXE, F4, MON, C10, DL, C5, C6, IB5, CTM MP Type Plain, SemiThk, Preprinted, Letterhead, Recycled, Color, Labels, Thick, ExtraThk, Coated, Envelope, Special...

  • Page 66: Emulation Menu

    AL-C500 Series User's Guide Select your paper size from this menu. MP Type Lets you set the paper type loaded in the MP tray. Cassette1 Size/ Cassette2 Size/ Cassette3 Size/ Cassette4 Size/ Cassette5 Size Displays the paper size loaded in the standard and optional paper cassettes. Cassette1 Type/ Cassette2 Type/ Cassette3 Type/ Cassette4 Type/ Cassette5 Type Lets you select the paper type loaded in the standard and optional paper cassettes.

  • Page 67: Printing Menu

    AL-C500 Series User's Guide Printing Menu Note: The settings are overridden by the settings made in the printer driver. Item Settings (default in bold) Page Size A4, A5, A6, B5, LT, HLT, LGL, GLT, GLG, EXE, F4, MON, C10, DL, C5, C6, IB5, CTM Wide A4 Off, On Media Type...
  • Page 68 AL-C500 Series User's Guide Media Type Specifies the paper type. Page Side Select Front when printing on the front of paper. Select Back when printing on the back of paper. Paper Source Specifies whether paper feeds into the printer from the MP tray, the standard paper cassette, or the optional paper cassette unit.

  • Page 69: Setup Menu

    AL-C500 Series User's Guide Important: Make sure that the printed image does not extend beyond the edge of the paper. Otherwise, you may damage the printer. LeftOffset Makes fine adjustments to the horizontal printing position of the page. This is useful for fine adjustments.
  • Page 70 AL-C500 Series User's Guide Item Settings (default in bold) Off, On Staple Off, On Skip Blank Page Off, On Auto Eject Page Size Ignore Off, On Auto Cont Off, On Auto, On Page Protect A4/LT Auto Switching On, Off Convert to Monochrome On, Off LCD Contrast 0 to 7 to 15...
  • Page 71 AL-C500 Series User's Guide This setting determines whether the MP tray has the highest or lowest priority when Auto is selected as the Paper Source setting in the printer driver. When Normal is selected as the MP Mode, the MP tray has the highest priority as the paper source.
  • Page 72 AL-C500 Series User's Guide If you want to ignore a paper size error, select On. When you turn this item on, the printer keeps printing even if the image size exceeds the printable area for the specified paper size. This may cause smudges because of the toner that is not transferred onto the paper properly.

  • Page 73: Reset Menu

    AL-C500 Series User's Guide Optional RAM capacity RAM Disk setting (Total RAM capacity) Normal Maximum 0 MB (Total 512 MB) Disabled 16 MB 16 MB 128 MB (Total 640 MB) 64 MB 128 MB 256 MB (Total 768 MB) 128 MB 256 MB 512 MB (Total 1024 MB) 256 MB...

  • Page 74: Quick Print Jobmenu

    AL-C500 Series User's Guide Stops printing, clears the printer memory. The print jobs received from all interfaces are erased. Note: Performing Reset All clears print jobs received from all interfaces. Be careful not to interrupt someone else’s job. SelecType Init Restores the control panel menu settings to their default values.

  • Page 75: Parallel Menu

    AL-C500 Series User's Guide Date Format Specifies the format to display the date. Parallel Menu These settings control communication between the printer and the computer when using the parallel interface. Item Settings (default in bold) On, Off Parallel I/F Fast, Normal Speed ECP, Off, Nibble Bi-D...

  • Page 76: Usb Menu

    AL-C500 Series User's Guide Note: ❏ To activate Buffer Size settings, you must turn off the printer for more than five seconds then turn it back on. Or, you can perform a Reset All operation, as explained in “Reset Menu” on page 73.

  • Page 77: Network Menu

    AL-C500 Series User's Guide USB I/F Allows you to activate or deactivate the USB interface. USB Speed Allows you to select the operation mode of USB interface. Selecting HS is recommended. Select FS if HS does not work on your computer system. Buffer Size Determines the amount of memory to be used for receiving data and printing data.
  • Page 78 AL-C500 Series User's Guide Item Settings (default in bold) 0.44 … 10.00 … 99.99cpi in 0.01cpi increment Pitch 4.00 … 12.00 … 999.75pt in 0.25pt increment Height SymSet IBM-US, Roman-8, Roman-9, ECM94-1, 8859-2 ISO, 8859-9 ISO, 8859-10ISO, 8859-15ISO, PcBlt775, IBM-DN, PcMultiling, PcE.Europe, PcTk437, PcEur858, Pc1004, WiAnsi, WiE.Europe, WiTurkish, WiBALT, DeskTop, PsText, VeInternati, VeUS, MsPublishin, Math-8, PsMath, VeMath, PiFont, Legal, UK, ANSI ASCII, Swedis2, Italian, Spanish, German, Norweg1, French2, Windows, McText, Hebrew7, 8859-8 ISO, Hebrew8, Arabic8, OCR A, OCR B, Pc866Cyr, Pc866Ukr, WinCyr,...

  • Page 79: Ps3 Menu

    AL-C500 Series User's Guide Selects the default symbol set. If the font you selected in FontSource and Font Number is not available in the new SymSet setting, the FontSource and the Font Number settings are automatically replaced with the default value, IBM-US. Form Selects the number of lines for the selected paper size and orientation.

  • Page 80: Escp2 Menu

    AL-C500 Series User's Guide Allows you to select the color printing or black-and-white printing mode. Image Protect When On is selected, the print quality is not reduced even with insufficient memory. In that case, Memory Overflow is displayed and the printing is stopped. When Off is selected, the print quality is reduced with insufficient memory.
  • Page 81 AL-C500 Series User's Guide Item Settings (default in bold) T.Margin 0.40 ... 0.50 ... 1.50inch in 0.05-inch increments Text 1... 66 ... 81Lines CGTable PcUSA, Italic, PcMultilin, PcPortugue, PcCanFrenc, PcNordic, PcTurkish2, PcIcelandic, PcE.Europe, BpBRASCII, BpAbicomp, Roman-8, PcEur858, ISO Latin1, 8859-15ISO, PcSl437, PcTurkish1, 8859-9 ISO, Mazowia, CodeMJK, PcGk437, PcGk851, PcGk869, 8859-7 ISO, PcCy855, PcCy866, PcUkr866, PcLit771, Bulgarian, Hebrew7, Hebrew8, PcHe862, PcAr864, PcAr864Ara, PcAr720, PcLit774, Estonia, ISO Latin2, PcLat866...
  • Page 82 AL-C500 Series User's Guide CGTable Use the character generator (CG) table option to select the graphics character table or the italics table. The graphics table contains graphic characters for printing lines, corners, shaded areas, international characters, Greek characters, and mathematical symbols. If you select Italic, the upper half of the character table is defined as italic characters.

  • Page 83: Fx Menu

    AL-C500 Series User's Guide FX Menu Item Settings (default in bold) Font Courier, Prestige, Roman, Sans serif, Script, Orator S, OCR A, OCR B Pitch 10, 12, 15cpi, Prop. Condensed Off, On T.Margin 0.40 ... 0.50 ... 1.50inch in 0.05-inch increments Text 1...
  • Page 84 AL-C500 Series User's Guide Sets the page length in lines. For this option, a line is assumed to be 1 pica (1/6 inch). If you change the Orientation, Page Size, or T.Margin settings, the page length setting automatically returns to the default for each paper size.

  • Page 85: I239X Menu

    AL-C500 Series User's Guide I239X Menu ® The I239X mode emulates IBM 2390/2391 Plus commands. These settings are available only when the printer is in the I239X mode. Item Settings (default in bold) Font Courier, Prestige, Gothic, Orator, Script, Presentor, Sans serif Pitch 10, 12, 15, 17, 20, 24cpi, Prop.
  • Page 86 AL-C500 Series User's Guide Sets the distance from the top of the page to the baseline of the first printable line. The distance is measured in inches. The smaller the value, the closer the printable line is to the top. Text Sets the page length in lines.

  • Page 87: Password Config Menu

    AL-C500 Series User's Guide Password Config Menu Item Settings (default in bold) Password Config Limitation Disable, Interface, Config, All The default password is blank. You can enter up to 20 characters for the password. Password Config Changes the password. Enter the old password first and then enter the new password twice. To enter the password, press the d Down or u Up button to select the character and press the r Right button to determine the character.
  • Page 88 AL-C500 Series User's Guide Item Settings (default in bold) On, Off Power Off Timer 30, 60, 120, 180, 240, 360, 480Min Time to Off Not available in PS3. Not available when a USB cable is connected or an optional interface card is installed. If EU is not selected as the Region Setting for the initial settings, the default value is Off.

  • Page 89: Support Menu

    AL-C500 Series User's Guide The printer recovers from the power off mode when the power switch is turned on. Time to Off Specifies the length of the time until the printer enters the power off mode if there are no button operations and no jobs to be printed.

  • Page 90: Status And Error Messages

    AL-C500 Series User's Guide ❏ System Information To register the menus in bookmark, see “How to register menus as bookmarks” on page 61 for details. Status and Error Messages This section contains a list of error messages shown on the LCD panel, a brief description of each message and suggestions for correcting the problem.
  • Page 91 AL-C500 Series User's Guide Remove the staple cartridge and check to see if there is any problem with it. If there are only a few staples left, replace the staple cartridge with a new one. For details, see “Problems Using Stapler/Stacker Unit” on page 122. Can’t Print The print data is deleted because it is incorrect.
  • Page 92 AL-C500 Series User's Guide The paper loaded in the printer does not match the paper type setting in the printer driver. Paper that matches only the paper size setting will be used for printing. To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access the control panel menus”...
  • Page 93 AL-C500 Series User's Guide CompactFlash Full The optional CompactFlash memory is full and you cannot save any data. Delete the unnecessary data from the CompactFlash memory. To clear this error, select Clear Warning from the control panel’s Reset Menu. For instruction about accessing the control panel menus, see “How to access the control panel menus”...
  • Page 94 AL-C500 Series User's Guide Unable to store form overlay data on the optional CompactFlash memory. Either the CompactFlash memory is not installed correctly, or the maximum number of form overlay files has been reached. Confirm that the optional CompactFlash memory is installed correctly, or delete any form overlay files you no longer need, and then try storing the new overlay again.
  • Page 95 AL-C500 Series User's Guide Caution: If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, turn off the printer and wait 30 minutes to allow the heat to subside before doing so.
  • Page 96 AL-C500 Series User's Guide The transfer belt is not installed correctly. After you open cover B, open cover A and cover H, and then install it correctly. Install 2nd Transfer Unit The transfer roll unit is not installed correctly. Open cover B and install it correctly. Install uuuu Toner Cartridge The wrong toner cartridge is installed in the indicated color toner cartridge position in the printer or the position is empty.
  • Page 97 Epson. Install a genuine Epson product, or Clear All Warnings of the Reset Menu on the control panel to clear the warning message. See “Replacing Consumable Products/Maintenance Parts” on page 146 for instructions on replacing the toner cartridge.
  • Page 98 AL-C500 Series User's Guide The printer cannot recognize the installed optional product. Remove the optional product and reinstall it. Optional RAM Error The optional memory module may be corrupted or incorrect. Replace it with a new one. Paper Out tttt sssss There is no paper in the specified paper source (tttt).
  • Page 99 AL-C500 Series User's Guide The printer is in the preheat mode. You can change the time to enter the mode on Time to Preheat in Setup Menu. Print Overrun The required time to process the print data exceeded the print engine speed because the current page is too complex.
  • Page 100 AL-C500 Series User's Guide Remove paper from Staple Stacker Stapling failed. Make sure that only paper sizes compatible with stapling are selected for the printing job. To clear this error, remove the jammed paper in the paper ejection part of the stapler/stacker unit, and then open and close cover M.
  • Page 101 AL-C500 Series User's Guide The indicated toner cartridge has reached the end of its service life and need to be replaced. See “Replacing Consumable Products/Maintenance Parts” on page 146 for instructions. This message appears only when Convert to Monochrome is set to On, and the black toner is still left. You can print in black-and-white by pressing the Start/Stop button.
  • Page 102 AL-C500 Series User's Guide A control panel menu setting was changed while the printer was printing. Press the Start/Stop button to clear this message. The setting will become effective after printing has finished. Alternatively you can clear this message by performing Reset or Reset All on the control panel. However, the print data will be deleted.
  • Page 103 AL-C500 Series User's Guide Remove the toner cartridges and reinsert them. If that fails to clear the error, replace the toner cartridges. To install the indicated cartridges. See “Replacing Consumable Products/Maintenance Parts” on page 146. Toner Low (uuuu Toner Low) This message indicates that the toner cartridge for the indicated color is near the end of its service life.
  • Page 104 AL-C500 Series User's Guide Writing ROM P This message indicates that a ROM module in the slot is being written. Please wait until this message disappears. Wrong Fuser An inappropriate fuser unit is installed. Install only the fuser unit listed in “Maintenance Parts” on page 28.

  • Page 105: Printing And Deleting Reserve Job Data

    AL-C500 Series User's Guide Printing and Deleting Reserve Job Data Print jobs stored on the printer’s memory using the Re-Print Job, Verify Job, and Stored Job options of the Reserve Job function can be printed and deleted using the control panel’s Quick Print JobMenu. Jobs saved using the Confidential Job option can be printed from the ConfidentialJobMenu.

  • Page 106: Using The Confidential Job Menu

    AL-C500 Series User's Guide Using the Confidential Job Menu Follow the steps below to print or delete Confidential Job data. 1. Make sure the LCD panel displays Ready or Sleep, then press the r Right button to access the control panel menus. 2.

  • Page 107: Canceling Printing

    AL-C500 Series User's Guide 2. Press the r Right button three times. The printer prints a configuration status sheet. 3. Confirm that the information about the installed options is correct. If the options are installed correctly, they appear under Hardware Configuration. If the options are not listed, try reinstalling them.

  • Page 108: Using The Reset Menu

    AL-C500 Series User's Guide 3. Press the d Down or u Up button to select Cancel Job, then press the OK button. Printing is canceled. Note: ❏ Select Cancel All Jobs on step 3 to cancel all print jobs in the printer’s memory. ❏...
  • Page 109 AL-C500 Series User's Guide Note: The operation is canceled and the printing restarts one minute after the printer is not operated. Using the Control Panel...

  • Page 110: Chapter 4 Using Optional Stapler/Stacker Unit

    AL-C500 Series User's Guide Chapter 4 Using Optional Stapler/Stacker Unit Installing/Removing Stapler/Stacker Unit Installing the stapler/stacker unit 1. Turn the printer off and unplug the power cord and interface cable. 2. Confirm the bundled items. stapler/stacker unit cover L unit bracket screws stacker tray...
  • Page 111 AL-C500 Series User's Guide lower cover staple cartridge 3. Remove the two option covers. 4. Remove the output tray. Using Optional Stapler/Stacker Unit...
  • Page 112 AL-C500 Series User's Guide 5. Remove packing tapes from the stapler/stacker unit. Do not remove the two pieces of tape bearing warning icons as shown in the illustration. 6. Take out the cable of the cover L unit and install it to the printer. Using Optional Stapler/Stacker Unit...
  • Page 113 AL-C500 Series User's Guide 7. Insert the bracket as shown below and hold it in place. 8. Use the two screws to attach the bracket. Using Optional Stapler/Stacker Unit...
  • Page 114 AL-C500 Series User's Guide 9. Attach the cable clamp. 10. Install the stapler/stacker unit. Make sure that the cable is not stuck between the printer and the unit. Using Optional Stapler/Stacker Unit...
  • Page 115 AL-C500 Series User's Guide 11. Remove the two pieces of tape that were left on in step 5. 12. Remove the cardboard and protective material. Using Optional Stapler/Stacker Unit...
  • Page 116 AL-C500 Series User's Guide 13. Install the stacker tray. Make sure that the two claws go as shown below. 14. Install the lower cover. Using Optional Stapler/Stacker Unit...
  • Page 117 AL-C500 Series User's Guide 15. Install the upper cover. 16. Remove the cover on the printer. 17. Attach the cable clamps of the stapler/stacker unit and plug the connector into the connector on the printer. Using Optional Stapler/Stacker Unit...
  • Page 118 AL-C500 Series User's Guide 18. Install the lower connector cover. 19. Attach the cable clamp of the cover L unit and plug the connector into the connector on the printer. Using Optional Stapler/Stacker Unit...
  • Page 119 AL-C500 Series User's Guide 20. Install the upper connector cover as shown below. 21. Open cover M and insert the staple cartridge until it stops. Caution: Do not reach into the area in which staples are loaded. If any staples are still in there, they could cause an injury.

  • Page 120: Removing The Stapler/Stacker Unit

    To confirm that the option is installed correctly, print a configuration status sheet. See “Printing a Configuration Status Sheet” on page 106. Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. Removing the stapler/stacker unit Perform the installation procedure in reverse.

  • Page 121: Printing With Stapler/Stacker Unit

    ❏ Select one set for Copies to print with staples in the following conditions: ❏ When printing after printing to a file from the printer driver. ❏ When printing directly from an application without using the printer driver provided by Epson. ❏ Offset stacking is used when Staple is selected.

  • Page 122: Problems Using Stapler/Stacker Unit

    AL-C500 Series User's Guide Problems Using Stapler/Stacker Unit Cannot staple Pressing the Start/Stop button will print the rest of the print job without stapling. To continue stapling, check the following points. Cause What to do There are only a few staples left. Replace the staple cartridge.
  • Page 123 AL-C500 Series User's Guide 2. Remove the staple cartridge. Caution: Do not reach into the area in which staples are loaded. If any staples are still in there, they could cause an injury. 3. Lift up the metal part of the staple cartridge. 4.

  • Page 124: Cannot Eject Paper From The Stacker Unit Correctly

    AL-C500 Series User's Guide 5. Close the metal part of the staple cartridge. 6. Insert the staple cartridge until it stops. 7. Close cover M. Cannot eject paper from the stacker unit correctly If the paper is falling down or does not shift correctly while being ejected, first check if the paper is supported by the stacker unit.
  • Page 125 AL-C500 Series User's Guide If this does not resolve the problem, check the position of the lever described below. To feed paper, except envelopes, tilt the lever forward. To feed envelopes, tilt the lever backward. Using Optional Stapler/Stacker Unit...

  • Page 126: Chapter 5 Installing Options

    AL-C500 Series User's Guide Chapter 5 Installing Options Optional Paper Cassette Unit For details about the paper types and sizes that you can use with the optional paper cassette unit, see “Lower paper cassette” on page 32. For specifications, see “550-Sheet Paper Cassette Unit” on page 206 and “1100-Sheet Paper Cassette Unit”...

  • Page 127: Installing The Optional Paper Cassette Unit

    AL-C500 Series User's Guide The printer weighs about 43 kg (95 lb). One person should never attempt to lift or carry it alone. Three people should carry the printer, lifting it from the positions shown below. Caution: If you lift the printer incorrectly, you could drop it and cause injury. Installing the optional paper cassette unit 550-Sheet Paper Cassette Unit 1.
  • Page 128 AL-C500 Series User's Guide 3. Confirm the bundled items. B5 LT A4 B5 a. optional paper cassette unit b. label c. plate d. screws 4. Pull out the standard lower paper cassette. Installing Options...
  • Page 129 AL-C500 Series User's Guide 5. Align each of the holes on the printer with the guide pins of the optional paper cassette unit, and then lower the printer until it resets securely on the unit. Note: ❏ The printer should be carried by at three people. ❏...
  • Page 130 AL-C500 Series User's Guide 7. Attach the plate and fix the printer to the optional cassette unit with a screw. 8. Reinsert the paper cassette. 9. Affix the labels onto the front of the paper cassettes. B5 LT A4 B5 10.
  • Page 131 Configuration Status Sheet” on page 166. Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. Select Manual Settings on the Optional Settings tab. Then select Cassette 2 or Cassette 3 from the Optional Paper Sources list on the Optional Settings dialog box based on the installed options and click OK.
  • Page 132 AL-C500 Series User's Guide 4. Lock the front casters. 5. Pull out the standard lower paper cassette. Installing Options...
  • Page 133 AL-C500 Series User's Guide 6. Align each of the holes on the printer with the guide pins of the optional paper cassette unit, and then lower the printer until it resets securely on the unit. Note: ❏ The printer should be carried by at three people. ❏...
  • Page 134 AL-C500 Series User's Guide 7. Attach the optional paper cassette unit to the printer with the two short screws. 8. Attach the plate and fix the printer to the optional cassette unit with a screw. Installing Options...
  • Page 135 AL-C500 Series User's Guide 9. Reinsert the paper cassette. 10. Affix the labels onto the front of the paper cassettes. B5 LT A4 B5 11. Load a stack of the desired paper with the printable surface facing up. 12. Reconnect the interface cable and power cord, and then turn the printer on. To confirm that the option is installed correctly, print a configuration status sheet.

  • Page 136: Removing The Optional Paper Cassette Unit

    User's Guide Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. Select Manual Settings on the Optional Settings tab. Then select appropriate cassettes, such as Cassette 4 and Cassette 5, from the Optional Paper Sources list on the Optional Settings dialog box based on the installed options and click OK.
  • Page 137 AL-C500 Series User's Guide 2. Loosen the screw, and then slide the back cover outward to open it. Caution: If the printer has been in use, the heatsink inside the back cover may be very hot. Be careful not to touch the heatsink. See “Using the printer” on page 17 for details. 3.
  • Page 138 AL-C500 Series User's Guide 4. Push the black stoppers until they stop. 5. Confirm that the notch on the expansion memory module matches with that of the slot, and then firmly insert the top edge of the memory module into the slot until it stops. Important: ❏...
  • Page 139 AL-C500 Series User's Guide 6. Slide the black stoppers back toward you to lock the memory module. 7. Close the back cover by pulling it toward you, and then slide the cover inside. 8. Fasten the back cover with the screw. 9.

  • Page 140: Removing A Memory Module

    To confirm that the option is installed correctly, print a configuration status sheet. See “Printing a Configuration Status Sheet” on page 166. Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See “Making Optional Settings” on page 185. Removing a memory module Caution: Be careful when working inside the printer as some components are sharp and may cause injury.
  • Page 141 AL-C500 Series User's Guide 2. Remove the screws and the Type-B interface card slot cover as shown below. Caution: Removing screws and covers that are not described in the following instructions will expose high voltage areas. Note: Keep the slot cover in a safe place. You will need to reattach it if you remove the interface card later. 3.

  • Page 142: Removing An Interface Card

    AL-C500 Series User's Guide Removing an interface card Important: Before you remove an interface card, be sure to discharge any static electricity by touching a grounded piece of metal. Otherwise, you may damage static-sensitive components. Perform the installation procedure in reverse. CompactFlash Memory Installing a CompactFlash memory An optional CompactFlash memory enables you to store overlay forms, use Reserve Job function, and...
  • Page 143 AL-C500 Series User's Guide Caution: If the printer has been in use, the heatsink inside the back cover may be very hot. Be careful not to touch the heatsink. See “Using the printer” on page 17 for details. 3. Identify the installation slot for a CompactFlash memory. * CompactFlash memory slot 4.

  • Page 144: Removing A Compactflash Memory

    To confirm that the option is installed correctly, print a configuration status sheet. See “Printing a Configuration Status Sheet” on page 166. Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See “Making Optional Settings” on page 185. Removing a CompactFlash memory Caution: Be careful when working inside the printer as some components are sharp and may cause injury.
  • Page 145 AL-C500 Series User's Guide ❏ Deleting files or formatting the CompactFlash memory from the computer may not erase the data completely. Physically destroying the CompactFlash memory is also recommended when you discard CompactFlash memory. Installing Options...

  • Page 146: Chapter 6 Replacing Consumable Products/Maintenance Parts

    19. Replacement Messages If a consumable product or maintenance part reaches the end of its service life, the printer displays the following messages on the LCD panel or the window of EPSON Status Monitor. LCD Panel Message Description The toner cartridge for the indicated color has reached the end of its service life.
  • Page 147 AL-C500 Series User's Guide LCD Panel Message Description Replace Waste Toner Box The waste toner collector has reached the end of its service life. Replace Fuser The fuser has reached the end of its service life. Replace Transfer Unit The transfer unit has reached the end of its service life. Replace Staple Cartridge The staple cartridge has run out of staples.

  • Page 148: Chapter 7 Cleaning And Transporting The Printer

    AL-C500 Series User's Guide Chapter 7 Cleaning and Transporting the Printer Cleaning the Printer The printer needs only minimal cleaning. If the printer’s outer case is dirty or dusty, turn off the printer and clean it with a soft, clean cloth moistened with a mild detergent. Important: Never use alcohol or paint thinner to clean the printer cover.
  • Page 149 AL-C500 Series User's Guide 2. Gently wipe the rubber parts of the pickup roller toward you with a well-wrung wet cloth. * pickup roller 3. Close cover B. Lower paper cassette 1. Pull out the lower paper cassette. Cleaning and Transporting the Printer...

  • Page 150: Cleaning The Exposure Window

    AL-C500 Series User's Guide 2. Gently turn and wipe the rubber parts of the pickup rollers with a well-wrung wet cloth. * pickup roller 3. Insert the lower paper cassette. Cleaning the exposure window Clean the exposure window in the following situations: ❏...
  • Page 151 AL-C500 Series User's Guide 2. Take out the exposure window cleaning rod. 3. Insert the cleaning rod all the way into the hole under the photoconductor unit with its sponge facing down, and then slide it out. Note: Repeat the same procedure for the other photoconductor units. 4.

  • Page 152: Transporting The Printer

    AL-C500 Series User's Guide 5. Close cover A. Transporting the Printer For long distances Before you move the printer, prepare the location where you are going to place it. See the following sections. ❏ “Setting up the printer” on page 13 ❏...

  • Page 153: For Short Distances

    AL-C500 Series User's Guide Important: When moving the printer, always keep it horizontal. For short distances Before you move the printer, prepare the location where you are going to place it. See the following sections. ❏ “Setting up the printer” on page 13 ❏...
  • Page 154 AL-C500 Series User's Guide ❏ You do not need to remove the printer from the optional 1100-Sheet Paper Cassette Unit. ❏ It is unnecessary to lift the printer. ❏ Unlock the casters on the optional 1100-Sheet Paper Cassette Unit before moving the printer. ❏...

  • Page 155: Clearing Jammed Paper

    AL-C500 Series User's Guide Chapter 8 Troubleshooting Clearing Jammed Paper If paper becomes jammed in the printer, the printer’s LCD panel and EPSON Status Monitor provide alert messages. Error Message Refer to Clear paper jam and then reload For instruction on clearing this type of paper jam, see “Paper Jam M (Cover M)” on page 156.

  • Page 156: Paper Jam M (Cover M)

    AL-C500 Series User's Guide ❏ If jammed paper is torn and remains in the printer, or if paper is jammed in a place not mentioned in this section, contact your dealer. ❏ Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer driver.
  • Page 157 AL-C500 Series User's Guide 3. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper. 4. Close cover M. Troubleshooting...

  • Page 158: Paper Jam L (Cover L)

    AL-C500 Series User's Guide Paper Jam L (Cover L) 1. Open cover L. 2. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper. Troubleshooting...

  • Page 159: Paper Jam Mp (Mp Tray)

    AL-C500 Series User's Guide 3. Close cover L. Paper Jam MP (MP tray) 1. Remove the stack of paper. Troubleshooting...
  • Page 160 AL-C500 Series User's Guide 2. Close the MP tray. 3. Open cover B. 4. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper. Troubleshooting...

  • Page 161: Paper Jam B (Cover B)

    AL-C500 Series User's Guide 5. Close cover B. Paper Jam B (Cover B) 1. Open cover B. 2. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper. Troubleshooting...
  • Page 162 AL-C500 Series User's Guide 3. If there is any jammed paper, push down cover F and remove any sheets of paper. Caution: Be careful not to touch the fuser, which is marked ! (CAUTION), or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch on of these areas, wait 30 minutes to allow the heat to subside before doing so.
  • Page 163 AL-C500 Series User's Guide 5. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper. 6. Lower cover D. 7. Close cover B. Troubleshooting...

  • Page 164: Paper Jam E5, Paper Jam E4, Paper Jam E3, Paper Jam E2 (Cover E)

    AL-C500 Series User's Guide Paper Jam E5, Paper Jam E4, Paper Jam E3, Paper Jam E2 (Cover E) The instruction describes about cover E2 as an example. Use the same procedure for optional paper cassette E3, E4, and E5. 1. Open cover E2. 2.

  • Page 165: Paper Jam C5, Paper Jam C4, Paper Jam C3, Paper Jam C2, Paper Jam C1, (All Paper Cassette)

    AL-C500 Series User's Guide 3. Close cover E2. Paper Jam C5, Paper Jam C4, Paper Jam C3, Paper Jam C2, Paper Jam C1, (All paper cassette) The instruction describes about standard lower paper cassette C1 as an example. Use the same procedure for optional paper cassette C2, C3, C4, and C5.

  • Page 166: Printing A Configuration Status Sheet

    AL-C500 Series User's Guide 2. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper. 3. Reinsert the paper cassette. Printing a Configuration Status Sheet To confirm the current status of the printer, and that the options are installed correctly, print a configuration status sheet using the printer’s control panel or the printer driver.

  • Page 167: Operational Problems

    AL-C500 Series User's Guide Operational Problems The Ready light does not turn on Cause What to do The power cord may not be properly plugged into the Turn off the printer, check the power cord connections between electrical outlet. the printer and the electrical outlet, then turn the printer back on. The electrical outlet may be controlled by an outside Make sure that the switch is turned on or plug another electrical switch or an automatic timer.

  • Page 168: The Remaining Service Life Of The Consumables Is Not Updated (Windows Only)

    AL-C500 Series User's Guide Cause What to do You may not be using the correct interface cable. If you are using the parallel interface, make sure that the cable is a double-shielded, twisted-pair interface cable no more than six feet in length. If you are using the USB interface, use a cable that is compatible with Hi-Speed USB.

  • Page 169: Printout Problems

    AL-C500 Series User's Guide Note: For the additional driver to be installed, please see the table below. Server OS Client OS Additional Driver Windows XP clients Intel Windows 2000 or XP Windows XP Windows XP x64 clients x64 Windows XP Windows XP x64, Server 2003, or Windows XP clients x86 Windows 2000, Windows XP and...

  • Page 170: The Printout Position Is Not Correct

    AL-C500 Series User's Guide Cause What to do You may not be using the correct interface cable. If you are using the parallel interface, make sure that the cable is a double-shielded, twisted-pair interface cable no more than six feet in length. If you are using the USB interface, use a Revision 2.0 cable.

  • Page 171: Color Printing Problems

    AL-C500 Series User's Guide Color Printing Problems Cannot print in color Cause What to do Black is selected as the Color setting in the printer driver. Change this setting to Color. The color setting in the application you are using is not Make sure that the settings in your application are appropriate for appropriate for color printing.

  • Page 172: Print Quality Problems

    AL-C500 Series User's Guide Print Quality Problems The background is dark or dirty Cause What to do You may not be using the correct type of paper for your If the surface of your paper is too rough, printed characters may printer.

  • Page 173: Half-Tone Images Print Unevenly

    What to do One of the toner cartridges may be near the end of its If the message on the LCD panel or in EPSON Status Monitor service life. indicates that one of the toner cartridges is near the end of its service life, replace the toner cartridge.

  • Page 174: Areas Are Missing In The Printed Image

    Cause What to do You may not be using the correct type of paper for your EPSON Color Laser Paper or smooth, high-quality copier paper is printer. recommended for best results. See “Available paper types” on page 201 for information on choosing paper.

  • Page 175: The Printed Image Is Light Or Faint

    What to do One of the toner cartridges may be near the end of its If the message on the LCD panel or in EPSON Status Monitor service life. indicates that one of the toner cartridges is near the end of its service life, replace the toner cartridge.

  • Page 176: Print Quality Decreased

    AL-C500 Series User's Guide Print quality decreased Cause What to do The printer cannot print in the required quality level Check to see if the printout is acceptable. If not, add more memory because of insufficient memory, and the printer lowers for a permanent solution or lower print quality temporarily in the the quality automatically so that the printer can continue printer driver.

  • Page 177: Paper Handling Problems

    AL-C500 Series User's Guide Paper Handling Problems Paper does not feed properly Cause What to do The paper guides are not set correctly. Make sure that the paper guides in all the paper cassettes and the MP tray are set to the correct paper size positions. The paper source setting may not be correct.

  • Page 178: Paper Does Not Feed From The Optional Paper Cassette

    AL-C500 Series User's Guide Paper does not feed from the optional paper cassette Cause What to do The paper guides are not set correctly. Make sure that the paper guides in the optional paper cassettes are set to the correct paper size positions. The optional paper cassette may not be installed See “Optional Paper Cassette Unit”...

  • Page 179: Correcting Usb Problems

    AL-C500 Series User's Guide Correcting USB Problems If you are having difficulty using printer with a USB connection, see if your problem is listed below, and take any recommended actions. USB connections USB cables or connections can sometimes be the source of USB problems. For best results, you should connect the printer directly to the computer’s USB port.

  • Page 180: Status And Error Messages

    AL-C500 Series User's Guide If About is displayed in the shortcut menu that appears, click it. If a message box with the words “Unidrv Printer Driver” appears, you must reinstall the printer software as described in the Setup Guide. If About is not displayed, the printer software has been installed correctly. Note: For Windows Vista, Vista x64, XP, XP x64, Server 2003, or Server 2003 x64, if the software installation dialog box appears during the installation process, click Continue Anyway.

  • Page 181: The Printer Does Not Print

    AL-C500 Series User's Guide Cause What to do The printer’s emulation mode setting for the interface The emulation mode can be set individually for each interface that you are using is incorrect. which receives print job data. Set the emulation mode for the interface you are using to PS3.

  • Page 182: The Printer Fonts Cannot Be Installed

    AL-C500 Series User's Guide The printer fonts cannot be installed Cause What to do The Emulation Menu in the printer’s Control Panel is not Change the Emulation Menu setting to PS3 for the interface that set to PS3 for the interface that you are using. you are using, then try reinstalling the printer fonts again.

  • Page 183: An Undefined Error Occurs (Mac Os Only)

    AL-C500 Series User's Guide Cause What to do For Windows users only Make sure that both the Send CTRL+D Before Each Job and Send CTRL+D After Each Job settings are set to No. The computer is connected to the network using AppleTalk in a Windows 2000 environment, and the Send CTRL+D Before Each Job or Send CTRL+D After Each Job setting on the Device Settings sheet of the...

  • Page 184: Chapter 9 About The Printer Software

    AL-C500 Series User's Guide Chapter 9 About the Printer Software Using the Printer Software for Windows Using the printer driver The printer driver is the software that allows you to adjust printer settings to get the best results. Note: The printer driver’s online help provides details on printer driver settings. Note for Windows Vista users: Do not press the power button or put your computer to standby or hibernate mode manually during printing.
  • Page 185 Note: ❏ This function is available only when EPSON Status Monitor is installed. ❏ This information might be different from the information displayed in EPSON Status Monitor. Use EPSON Status Monitor to get more detailed information about consumable products. About the Printer Software...

  • Page 186: Using Epson Status Monitor

    5. When the installation is complete, click Cancel. Note: If you want to use the printer via the print server, you have to install EPSON Status Monitor from the Software Disc with administrator privileges in each client. About the Printer Software...
  • Page 187 AL-C500 Series User's Guide Accessing EPSON Status Monitor Click the EPSON Status Monitor tray icon on the taskbar, then select the printer name and menu you want to access. Note: ❏ You can also access EPSON Status Monitor by clicking the Simple Status button on the Optional Settings tab on the printer driver.
  • Page 188 AL-C500 Series User's Guide Detailed Status Replacement Parts Information About the Printer Software...
  • Page 189 See “Order Online” on page 193 for details. Note: The remaining service lives of the replacement parts are displayed only if genuine Epson parts are used. Job Information Job Name: Displays the user’s print job names. Other user’s print jobs are displayed as --------.
  • Page 190 AL-C500 Series User's Guide Status: Waiting: Indicates the print job is waiting to be printed. Spooling: Indicates the print job is being spooled on your computer. Deleting: Indicates the print job is being deleted. Printing: Indicates the print job is printed currently. Completed: Indicates the print job have finished.
  • Page 191 Notice Settings Monitor the printing status check When this check box is selected, EPSON Status Monitor monitors the printer box: status during a print job is processed. More Settings button: Opens the More Settings dialog box to set how to display the tray icon.
  • Page 192 When Allow monitoring of shared printers check box is selected, the User Account Control dialog box will appear. Then click Continue to make the settings. Note: When sharing the printer, be sure to set EPSON Status Monitor so that the shared printer can be monitored on the print server. About the Printer Software...

  • Page 193: Uninstalling The Printer Software

    AL-C500 Series User's Guide Order Online Text box: Displays the replacement parts and codes. Order Now/Find Dealer button: Connects to the URL where you can place an order and find the dealer nearest you. If you do not want a confirmation message, select the Do not display the confirmation message before connecting check box in the More Settings dialog box.

  • Page 194: Using The Postscript Printer Driver

    ❏ Change/Remove (for Windows XP, Server 2003) Note: You can uninstall EPSON Network Utility by selecting EPSON Status Monitor from the menu. If you monitor more than one printer on the network using EPSON Status Monitor, and if you uninstall EPSON Network Utility, you cannot display any printer status from EPSON Status Monitor.
  • Page 195 AL-C500 Series User's Guide Installing the PostScript printer driver for the USB interface or the parallel interface Note: ❏ Installing the printer software for Windows may require administrator privileges. If you have problems, ask your administrator for more information. ❏ Turn off all virus protection programs before installing the printer software. 1.
  • Page 196 AL-C500 Series User's Guide 10. When installation is done, click Finish. Installing the PostScript printer driver for the network interface Note: ❏ Set the network settings before installing the printer driver. Refer to the Network Guide that comes with your printer for details. ❏...

  • Page 197: Using The Postscript Printer Driver With Mac Os

    2. Double-click the CD/DVD drive icon. 3. Double-click PostScript in the Driver folder then double-click PS Installer. 4. The Install EPSON PostScript Software screen appears, click Continue, then follow the on-screen instructions. 5. Easy Install is displayed on the screen. Click Install.
  • Page 198 PostScript 3 printer driver. Note for IP Printing users: ❏ Make sure to select IP Printing. Do not select EPSON TCP/IP, because it cannot be used with the PostScript 3 printer driver. ❏ After selecting IP Printing, enter the IP address for the printer, then make sure to select the Use default queue on server check box.
  • Page 199 AL-C500 Series User's Guide Select your printer from the Name List, then select your printer from the Printer Model List. Bonjour Select your printer, the printer name is followed by (PostScript), from the Name List. Your printer model is automatically selected in the Printer Model List. Note for Bonjour users: If your printer model is not automatically selected in the Printer Model list, you need to reinstall the PostScript printer driver.

  • Page 200: Using The Pcl6 Printer Driver

    AL-C500 Series User's Guide Using the PCL6 Printer Driver To print in the PCL mode, you will have to install the printer driver. Consult the customer support in your region regarding how to get the printer driver and system requirements such as the versions of supported operating systems.

  • Page 201: Appendix A Technical Specifications

    Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs.

  • Page 202: Printable Area

    AL-C500 Series User's Guide ❏ Previously printed paper by any other color laser printers, black-and-white laser printers, color copiers, black-and-white copiers, ink jet printers, or thermal transfer printers ❏ Carbon paper, carbonless paper, thermal-sensitive paper, pressure-sensitive paper, acid paper, or paper that uses high-temperature-sensitive ink (around 175 ˚C) ❏...

  • Page 203: Printer

    AL-C500 Series User's Guide Note: The printable area may be smaller depending on the application. Printer General Printing method: Laser beam scanning and dry electrophotographic process Print quality: 4800 RIT 300 × 300 dpi, 600 × 600 dpi, 1200 × 1200 dpi Resolution: Up to 45 pages per minute on A4 size paper Continuous printing speed...

  • Page 204: Environmental

    AL-C500 Series User's Guide Optional paper cassette unit: plain paper Up to a 54.4 mm thick stack, or up to 550 sheets (80 g/m²) semi thick paper Up to a 54.4 mm thick stack thick paper Up to a 54.4 mm thick stack extra thick paper Up to a 54.4 mm thick stack Paper output:...

  • Page 205: Mechanical

    AL-C500 Series User's Guide Mechanical Dimensions Height: 429 mm (16.9 in.) Width: 560 mm (22.0 in.) (not including protrusions) Depth: 516 mm (20.3 in.) Weight Approx. 41.1 kg (about 90.6 lb) (Excluding consumables and options) Electrical 110-127 V 220-240 V Rated voltage 110 V-127 V ±10% 220 V-240 V ±10%...

  • Page 206: Interfaces

    AL-C500 Series User's Guide Low Voltage Directive 2006/95/EC EN 60950-1 EN 60825-1 EMC Directive 2004/108/EC EN 55022 Class B EN 55024 EN 61000-3-2 EN 61000-3-3 Interfaces USB interface Hi-Speed USB - Compatible with the USB 2.0 Specification Note: ❏ Your computer must support Hi-Speed USB or USB in order to use Hi-Speed USB or USB as the interface to connect your computer to the printer.

  • Page 207: 1100-Sheet Paper Cassette Unit

    AL-C500 Series User's Guide Paper feed: Up to two optional paper cassette units can be installed. Automatic feed delivery system Cassette capacity up to 550 sheets Paper types: Plain paper, Preprinted paper, Letterhead, Recycled paper, Color paper, Labels, Thick paper, Extra thick paper, Semi thick paper, Special Dimensions and weight: Height: 134 mm (5.3 in.)

  • Page 208: Memory Modules

    AL-C500 Series User's Guide Memory modules Make sure that DIMM you purchase is compatible with Epson products. For details, contact the store where you purchased this printer or the Epson sales company. Memory size: 128, 256, or 512 MB Parallel Interface Card This option enables parallel interface connection.
  • Page 209 AL-C500 Series User's Guide Plain paper Between B5 and Up to 1,000 sheets (80 g/m² paper) A4 or Letter (LT) Larger than A4 or Up to 750 sheets Letter (LT) Smaller than B5 *1 *2 Up to 300 sheets *1 *3 Envelope Up to 50 sheets Others...

  • Page 210: Consumable Products

    AL-C500 Series User's Guide Standard and approvals European model: Low Voltage Directive 2006/95/EC EN 60950-1 EMC Directive 2004/108/EC EN 55022 Class B EN 55024 EN 61000-3-2 EN 61000-3-3 Consumable Products Toner Cartridge Product code/Model: Standard Capacity Toner Cartridge (Yellow) 0660 Standard Capacity Toner Cartridge (Magenta) 0661 Standard Capacity Toner Cartridge (Cyan)

  • Page 211: Photoconductor Unit

    AL-C500 Series User's Guide Photoconductor Unit Product code/Model: Photoconductor Unit (Yellow) 1224 Photoconductor Unit (Magenta) 1225 Photoconductor Unit (Cyan) 1226 Photoconductor Unit (Black) 1227 Storage temperature: 0 to 35˚C (32 to 95˚F) Storage humidity: 15 to 80% RH This product conforms to CE marking requirements in accordance with EMC Directive 2004/108/EC. Waste Toner Collector Product code: Waste Toner Collector...

  • Page 212: Transfer Unit

    AL-C500 Series User's Guide Storage temperature: 0 to 35˚C (32 to 95˚F) Storage humidity: 15 to 85% RH This product conforms to CE marking requirements in accordance with EMC Directive 2004/108/EC. Fuser unit part numbers vary by location. Transfer Unit Product code/Model: 3048 Storage temperature:...

  • Page 213: Appendix B Where To Get Help

    If Epson support for your area is not listed below, contact the dealer where you purchased your product. Epson support will be able to help you much more quickly if you give them the following information: ❏ Product serial number (The serial number label is usually on the back of the product.)

  • Page 214: Help For Users In Singapore

    ❏ Enquiries on repair service and warranty Repair service center: http://www.tekcare.com.tw/branchMap.page TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd. Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg...

  • Page 215: Help For Users In Thailand

    World Wide Web http://www.epson.co.th Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. Epson Hotline Phone: 66-2685-9899 Our Hotline team can help you with the following over the phone: ❏ Sales enquiries and product information ❏...

  • Page 216: Help For Users In Indonesia

    Epson Hotline Phone: +62 1500-766 Fax: +62-21 808 66-799 Our Hotline team can help you with the following over the phone or fax: ❏ Sales enquiries and product information ❏ Technical support Epson Service Center Province Company Name Address Phone E-mail DKI JAKARTA ESS Jakarta MG.
  • Page 217 Address Phone E-mail EAST JAWA ESC Surabaya HITECH MALL LT.2 BLOK A NO. 24 (+6231)5355035 JL. KUSUMA BANGSA NO. 116 -118 - sby-technical@epson-indon SURABAYA JATIM esia.co.id SOUTH SULAWESI ESC Makassar JL. GUNUNG BAWAKARAENG NO. (+62411)328212 68E - MAKASSAR SULSEL mksr-technical@epson-indo nesia.co.id...

  • Page 218: Help For Users In Hong Kong

    Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 219: Help For Users In Malaysia

    World Wide Web http://www.epson.com.my ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Helpdesk ❏ Sales enquiries and product information (Infoline) Phone: 603-56288222 ❏ Enquiries on repair services & warranty, product usage and technical support (Techline)

  • Page 220: Help For Users In The Philippines

    E-mail Enquiries are available. Technical support To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below: Where To Get Help...
  • Page 221 (63-2) 706 2665 Helpdesk Direct Line: (63-2) 706 2625 E-mail: epchelpdesk@epc.epson.com.ph Our Hotline team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty...
  • Page 222 (photoconductor unit)......211 Emulation menu..............66 specification (staple cartridge)........211 Energy saver menu..............87 specification (toner cartridge)........210 EPSON Status Monitor specification (waste toner collector)......211 Accessing EPSON Status Monitor (Windows)..187 Contacting Epson..............213 Installing EPSON Status Monitor (Windows)..186 Control panel..............107 Job Information (Windows)........189 overview................25 Notice Settings (Windows)..........191 Control panel menus Order Online..............193...
  • Page 223 (transfer unit)..........212 Maintenance parts Replacing.................146 Memory module Headers and footers............50 how to install..............136 how to remove..............140 Help Epson................213 specifications..............208 Monochrome Model Compatibility mode......45 Hidden Watermark (copy protection) function.....56 MP tray How to register menus as bookmarks......61 Specifications..............30 Supported paper...............30 I239X menu................85...
  • Page 224 Using an overlay...............51 Replacing maintenance parts........146 Using headers and footers..........50 Print layout Using storage form overlay..........54 Modifying the print layout..........46 Printer software (Windows) Printer About................184 cleaning................148 Printing menu..............67 cleaning (exposure window)........150 Problems cleaning (pickup roller)..........148 contacting Epson............213 consumable products............27 solving................213 Index...
  • Page 225 AL-C500 Series User's Guide PS3 menu................79 Transporting the printer (long distance).......152 Transporting the printer (short distance)......153 Tray menu................65 Troubleshooting......90, 106 , 155 , 166 , 180 color printing problems..........171 Quick Print Job menu..........74, 105 memory problems............176 operational problems............167 options................177 paper handling problems..........177 Relocating the printer............15 PostScript 3 mode............180 Replacement Messages.............146...

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