Page 1 User’s Guide NPD4821-00 EN...
Page 2: Copyright And Trademarks
Epson Corporation’s operating and maintenance instructions. Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
Page 3 General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Copyright © 2012 Seiko Epson Corporation. All rights reserved. Copyright and Trademarks...
Page 4: Operating System Versions
AL-M300/AL-M400 Series User's Guide Operating System Versions In this manual, the following abbreviations are used. Windows refers to Windows 8, 8 x64, 7, 7 x64, Vista, Vista x64, XP, XP x64, Server 2012 x64, Server 2008, Server 2008 x64, Server 2008 R2, Server 2003, and Server 2003 x64. ❏...
Page 5: Table Of Contents
AL-M300/AL-M400 Series User's Guide Contents Safety Instructions Warning, Caution, Important and Note........... . 13 Important Safety Instructions.
Page 6 AL-M300/AL-M400 Series User's Guide Labels................36 Envelopes.
Page 7 AL-M300/AL-M400 Series User's Guide Reset Menu............... 73 Quick Print JobMenu.
Page 8 AL-M300/AL-M400 Series User's Guide Chapter 5 Replacing Consumable Products/Maintenance Parts Precautions During Replacement............124 Replacement Messages.
Page 9 AL-M300/AL-M400 Series User's Guide Half-tone images print unevenly........... . . 157 Toner smudges.
Page 10 Using Epson Universal P6 Printer Driver........
Page 11 Before Contacting Epson........
Page 12 AL-M300/AL-M400 Series User's Guide Index Contents...
Page 13: Safety Instructions
AL-M300/AL-M400 Series User's Guide Safety Instructions Warning, Caution, Important and Note Warning must be followed carefully to avoid serious bodily injury. Caution must be observed to avoid bodily injury. Important must be observed to avoid damage to your equipment. Note contains important information and useful tips on the operation of your printer.
Page 14 AL-M300/AL-M400 Series User's Guide ❏ If you are unable to insert the AC plug into the electrical outlet, contact an electrician. ❏ Be sure the AC power cord meets the relevant local safety standards. Use only the power cord that comes with this product.
Page 15: Finding The Place For The Printer
AL-M300/AL-M400 Series User's Guide ❏ If you use an extension cord, make sure that the total of the ampere ratings on the products plugged into the extension cord does not exceed the extension cord ampere rating. ❏ When connecting this product to a computer or other device with a cable, ensure the correct orientation of the connectors.
Page 16 AL-M300/AL-M400 Series User's Guide AL-M300 Series A 250-Sheet Paper Cassette Unit adds 6.5 cm to the bottom of the printer. AL-M400 Series A 550-Sheet Paper Cassette Unit adds 10.0 cm to the bottom of the printer. In addition to space considerations, always heed the following precautions when finding a place to locate the printer: ❏...
Page 17: Using The Printer
AL-M300/AL-M400 Series User's Guide Using the printer ❏ Be careful not to touch the fuser, which is marked with a caution label, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, wait 40 minutes to allow the heat to subside before doing so.
Page 18: Handling The Consumable Products And Maintenance Parts
AL-M300/AL-M400 Series User's Guide ❏ Do not turn off the printer: -After turning on the printer, wait until Ready appears on the LCD panel. -While the Ready light is flashing. -While the Data light is on or flashing. -While printing. ❏...
Page 19: Safety Information
AL-M300/AL-M400 Series User's Guide ❏ To get the best print quality, do not store the toner cartridge or photoconductor unit in an area subject to direct sunlight, dust, salty air, or corrosive gases (such as ammonia). Avoid locations subject to extreme or rapid changes in temperature or humidity. ❏...
Page 20: Internal Laser Radiation
Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced only when the printer is printing. Ozone exposure limit The Epson laser printer generates less than 1.5 mg/h of continuous printing. Minimize the risk To minimize the risk of exposure to ozone, you should avoid the following conditions: ❏...
Page 21: Chapter 1 Getting To Know Your Printer
AL-M300/AL-M400 Series User's Guide Chapter 1 Getting to Know Your Printer Printer Parts Front view AL-M300 Series AL-M400 Series control panel face-down tray paper support standard lower paper cassette Getting to Know Your Printer...
Page 22: Rear View
AL-M300/AL-M400 Series User's Guide Rear view AL-M300 Series AL-M300D AL-M300DN AL-M400 Series security slot USB interface connector (For AL-M300D only) parallel interface connector (For AL-M300DN/AL-M400 Series) Ethernet interface connector power switch left side cover AC inlet cover B Getting to Know Your Printer...
Page 23: Inside The Printer
AL-M300/AL-M400 Series User's Guide lever B When the printer is in the deep sleep mode, the two Ethernet interface connector’s LEDs work as follows: - if the printer is connected with 1000BASE, the upper LED only lights green. - if the printer is connected with 10BASE/100BASE, neither LED lights. Inside the printer AL-M300 Series AL-M400 Series...
Page 24: Control Panel
AL-M300/AL-M400 Series User's Guide Control panel Data light (Green) On when print data is stored in the print buffer (the section of printer memory reserved for receiving data) but not yet printed. Flashes when the printer is processing data. Off when no data remains in the print buffer. LCD panel Displays printer status messages and control panel menu settings.
Page 25: Options
The printer’s RAM can be increased up to 1152 MB by adding an additional 1024 MB RAM DIMM. Note: Make sure that the DIMM you purchase is compatible with Epson products. For details, contact the store where you purchased this printer or an Epson qualified service representative. Getting to Know Your Printer...
Page 26: Consumable Products
The life of the following consumable products is monitored by the printer. The printer lets you know when replacements are needed. Return toner cartridge is not sold in some areas. Contact your local Epson dealer/representative about the availability of the Return toner cartridge scheme.
Page 27: Printer Features
AL-M300/AL-M400 Series User's Guide Provides you with information on assembling the printer and installing the printer software. User’s Guide (this manual) Provides you with detailed information on the printer’s functions, optional products, maintenance, troubleshooting, and technical specifications. Network Guide Provides network administrators with information on both the printer driver and network settings. Font Guide Provides you with information on fonts used on the printer.
Page 28: Chapter 2 Printing Tasks
AL-M300/AL-M400 Series User's Guide Chapter 2 Printing Tasks Loading Paper into Your Printer This section describes how to load paper. If you use special media such as transparencies or envelopes, see also “Selecting and Using Print Media” on page 36. For specifications or details about the paper types and sizes, see “Paper”...
Page 29 AL-M300/AL-M400 Series User's Guide 1. Open the MP tray. 2. Slide the paper guides to accommodate the paper you are loading. 3. Load a stack of the desired paper with the printable surface facing up. Then slide the paper guides to get a snug fit.
Page 30 AL-M300/AL-M400 Series User's Guide Note: ❏ Make sure that you do not load paper beyond the limit mark. ❏ After loading paper, set the MP Type setting on the control panel to match the type of paper loaded. For details, see “Tray Menu” on page 65. When loading A5 or smaller paper on the MP tray 1.
Page 31 AL-M300/AL-M400 Series User's Guide 2. Pull up the paper guide in the center of the MP tray. 3. Load a stack of the desired paper on the MP tray with the printable surface facing up. Then slide the paper guides to get a snug fit. Printing Tasks...
Page 32: Lower Paper Cassette
AL-M300/AL-M400 Series User's Guide 4. Insert the MP tray into the printer. Note: After loading paper, set the MP Type setting on the control panel to match the type of paper loaded. For details, see “Tray Menu” on page 65. Lower paper cassette This cassette gives you a second paper source in addition to the MP tray.
Page 33 AL-M300/AL-M400 Series User's Guide 2. Pinch the knobs and slide the paper guides to accommodate the paper you are loading. Note: When loading paper that is 13" or 14" portrait, extend the paper cassette. If you do not need to extend the paper cassette, go to step 5.
Page 34 AL-M300/AL-M400 Series User's Guide 3. Pinch the knobs and pull out the paper tray to extend the paper cassette and align the arrow marks according to the paper size. 4. Pinch the knobs and slide the paper guide to accommodate the paper you are loading. Printing Tasks...
Page 35 AL-M300/AL-M400 Series User's Guide 5. Load a stack of the desired paper on the center of the paper cassette with the printable surface facing up. Note: Make sure that you do not load paper beyond the limit mark. 6. Reinsert the paper cassette into the printer. Note: After loading paper, set the Cassette1 Size and Cassette1 Type settings to match the loaded paper size and paper type on the control panel.
Page 36: Output Tray
Since the quality of any particular brand or type of media may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of media. Always test samples of media stock before purchasing large quantities or printing large jobs.
Page 37: Envelopes
AL-M300/AL-M400 Series User's Guide Available paper source ❏ MP tray ❏ Lower paper cassette Printer driver settings MP tray Printer driver settings Paper Size A4, A5, A6, B5, LT, HLT, LGL, GLT, GLG, EXE, F4 Paper Source MP Tray Paper Type Labels Lower paper cassette Printer driver settings...
Page 38: Printer Driver Settings
AL-M300/AL-M400 Series User's Guide Important: Do not use window envelopes. The plastic on most window envelopes will melt. Available paper source ❏ MP tray * MON, DL, C6 Printer driver settings MP tray Printer driver settings Paper Size MON, DL, C6 Paper Source MP Tray Paper Type...
Page 39: Thick Paper
AL-M300/AL-M400 Series User's Guide ❏ If you do not load envelopes in the MP tray right after they have been removed from the packaging, they may bulge. To avoid jams, flatten them as shown below before loading them in the MP tray. ❏...
Page 40: Custom Paper Size
AL-M300/AL-M400 Series User's Guide Lower paper cassettes Printer driver settings Paper Size A4, A5, A6 , B5, LT, HLT, LGL, GLT, GLG, EXE, F4 *2 *3 *2 *3 Paper Source Cassette 1, Cassette 2 , Cassette 3 , Cassette 4 Paper Type Thick (for 106 to 163 g/m²...
Page 41: Cancelling A Print Job
AL-M300/AL-M400 Series User's Guide Lower paper cassettes Printer driver settings Paper Size User Defined Size *2 *3 *2 *3 Paper Source Cassette 1, Cassette 2 , Cassette 3 , Cassette 4 Paper Type Plain, Semi-Thick, Preprinted, Letterhead, Recycled, Color, Labels, Thick, Extra Thick, Special 76.2 ×...
Page 42: From The Computer
AL-M300/AL-M400 Series User's Guide From the computer For Windows users Double-click your printer’s icon on the taskbar. Select the job in the list, then click Cancel from the Document menu. Setting the Print Quality You can change the print quality of printouts through settings in the printer driver. In the Automatic setting, you can select a print mode according to your printing purpose.
Page 43: Using The Advanced Setting
AL-M300/AL-M400 Series User's Guide 2. Click Automatic, then choose desired printing quality. 3. Click OK. Using the Advanced setting For Windows users 1. Click the Basic Settings tab. Printing Tasks...
Page 44: Customizing Print Settings
AL-M300/AL-M400 Series User's Guide 2. Select Advanced. Then select the most appropriate setting from the list according to the type of document or image you want to print. When you choose a predefined setting, other settings such as Print Quality and Graphics are set automatically.
Page 45: Toner Save Mode
AL-M300/AL-M400 Series User's Guide Note: ❏ You cannot use a predefined setting name for your custom settings. ❏ The saved custom settings can only be used with the printer driver you saved them to. Even if multiple printer names are set for a printer driver, the settings can be available only for the printer name in which you saved the settings.
Page 46: Improving The Clarity Of Color Documents
AL-M300/AL-M400 Series User's Guide 3. Select the Toner Save check box, then click OK. Improving the clarity of color documents Printing text clearly in black When you print a color document, the quality of text can be made more legible by printing it in black. 1.
Page 47: Adjusting The Weight Of Thin Lines
AL-M300/AL-M400 Series User's Guide ❏ Text, that is 96 pt or larger, cannot be enhanced. ❏ Images, such as photos, in print data may have low quality. ❏ Printing speed may slow down. ❏ The amount of toner consumed may increase with some color documents. 1.
Page 48: Setting The Advanced Layout
AL-M300/AL-M400 Series User's Guide 2. Select Advanced, then click More Settings to open the More Settings dialog box. 3. Select the Dot Correction check box, then click OK. The default setting for the Dot Correction is on. Setting the Advanced Layout Duplex printing This function allows you to print on both sides of the paper automatically by installing the optional Duplex Unit.
Page 49: Modifying The Print Layout
AL-M300/AL-M400 Series User's Guide 4. Make appropriate settings. For details about each setting, see online help. 5. Click OK. Modifying the print layout This function allows you to print multiple pages on single sheets of paper. For Windows users 1. Click the Advanced Layout tab. 2.
Page 50: Resizing Printouts
AL-M300/AL-M400 Series User's Guide Resizing printouts This function allows you to enlarge or reduce your document. For Windows users 1. Click the Advanced Layout tab. 2. Select the Zoom Options check box. 3. If you want to resize pages automatically to fit the output paper, select the desired paper size from the Output Paper drop-down list.
Page 51: Printing Watermarks
AL-M300/AL-M400 Series User's Guide Printing watermarks This function allows you to print a text-based or image-based watermark on your document. For Windows users 1. Click the Advanced Layout tab. 2. Select a watermark that you want to use from the Watermark drop-down list. 3.
Page 52: Printing Headers And Footers
AL-M300/AL-M400 Series User's Guide 4. If you select Text, type the watermark text in the Text box. If you select BMP, select the BMP file you want to use, then click Open. 5. Click OK. Note: ❏ You can register up to 10 original watermarks. ❏...
Page 53: Printing With An Overlay
AL-M300/AL-M400 Series User's Guide 2. Select the Header/Footer check box, then click Header/Footer Settings. 3. Select the items from the drop-down list. Note: ❏ If you select Collate Number, the number of copies is printed. ❏ When using the reserve job function, you cannot select Collate Number. 4.
Page 54 AL-M300/AL-M400 Series User's Guide 2. Select the Form Overlay check box. 3. Select Create Overlay Data, then click More Settings. The Create Form dialog box appears. 4. Type the form name in the Form Name box and its description in the Description box. 5.
Page 55 AL-M300/AL-M400 Series User's Guide Printing an overlaid document You can select the registered form data from the Paper Source drop-down list on the Basic Settings tab. For registering form data in the Paper Source, see step 6 in “Creating an overlay” on page 53. If overlay form data is not registered in the Paper Source or if you want to make detailed settings, follow the steps below.
Page 56: Printing The Copy-Protected Document
“COPY” is printed several times on the document. Note: ❏ Epson will not guarantee to secure from information leakage and any other damage by using this function, nor hidden letters appear in all cases. ❏ Screen-tone may be too dark, hidden letters may not be printed on the entire print, or hidden letters...
Page 57: Printing Multiple Print Jobs At Once
AL-M300/AL-M400 Series User's Guide 3. If you want to make detailed settings, click Edit/Delete, and make appropriate settings. For details about each setting, see online help. 4. Click OK. Printing Multiple Print Jobs at Once This function allows you to print several documents created by different applications at once arranging settings, such as the printing order, duplex, and the print layout.
Page 58: Sending The Print Job
AL-M300/AL-M400 Series User's Guide Printer’s Storage Description The optional CompactFlash memory must be installed on your printer in order to use CompactFlash the Reserve Job function. Make sure that the CompactFlash memory is correctly recognized by the printer driver before you start using the Reserve Job function. The CompactFlash memory must be at least 4 GB.
Page 59 AL-M300/AL-M400 Series User's Guide 3. Enter a user name and job name in the corresponding text boxes. If you selected Confidential Job, enter a four-digit number in the password text box to set the password. Note: If you want to create a thumbnail of the first page of a job, select the Create a thumbnail check box. Thumbnails can be accessed by entering http:// followed by the internal print server’s IP address in a Web browser.
Page 60: Chapter 3 Using The Control Panel
AL-M300/AL-M400 Series User's Guide Chapter 3 Using the Control Panel Using the Control Panel Menus When to make control panel settings In general, printer driver settings override settings made using the control panel. You should make the following settings by using the control panel because these settings cannot be made in the printer driver.
Page 61: How To Register Menus As Bookmarks
AL-M300/AL-M400 Series User's Guide 5. Press the r Right button to carry out the operation indicated by an item, such as printing a configuration status sheet or resetting the printer, or to view the settings available for an item, such as paper sizes or emulation modes.
Page 62: Control Panel Menus
AL-M300/AL-M400 Series User's Guide Note: To restore the bookmark menus to the default values, select SelecType Init from the control panel’s Reset Menu. Control Panel Menus Note: Some menus and items appear only when a corresponding optional device is installed or an appropriate setting has been done.
Page 63 AL-M300/AL-M400 Series User's Guide Item Values Photocon E******F to E F E******F to E F Fuser Unit Life E******F to E F Maintenance Unit Life Total Pages 0 to 99999999 Available only when the jobs are stored by using the Quick Print Job feature. Available only for AL-M400 Series.
Page 64: System Information Menu
AL-M300/AL-M400 Series User's Guide Prints a sheet showing the working status of the USB interface. PS3 Status Sheet Prints a sheet showing information about the PS3 mode such as the PS3 version. PS3 Font List, PCL Font Sample, ESCP2 Font Sample, FX Font Sample, I239X Font Sample Prints a sample of the fonts available for your selected printer emulation.
Page 65: Tray Menu
AL-M300/AL-M400 Series User's Guide ❏ Memory ❏ MAC Address Tray Menu Item Settings (default in bold) MP Tray Size A4, A5, A6, B5, LT, HLT, LGL, GLT, GLG, EXE, F4, MON, DL, C6, CTM MP Type Plain, SemiThk, Preprinted, Letterhead, Recycled, Color, Labels, Thick, ExtraThk, Envelope, Special Cassette1 Size A4, A5, A6, B5, LT, HLT, LGL, GLT, GLG, EXE, F4, CTM...
Page 66: Emulation Menu
AL-M300/AL-M400 Series User's Guide Lets you select the paper type loaded in the standard and optional paper cassettes. MP Tray AutoSel/ Cassette1 AutoSel/ Cassette2 AutoSel/ Cassette3 AutoSel (For AL-M400 Series only)/ Cassette4 AutoSel (For AL-M400 Series only) Specifies whether the tray can be selected for printing when Paper Source is selected for Auto Selection in the printer driver.
Page 67 AL-M300/AL-M400 Series User's Guide Item Settings (default in bold) Resolution 300, 600, 1200 RITech On, Off Toner Save Off, On Density 1 to 3 to 5 Dot Correction Off, On Top Offset -99.0 ... 0.0 ... 99.0mm in 0.5 increments LeftOffset -99.0 ...
Page 68 AL-M300/AL-M400 Series User's Guide Specifies whether paper feeds into the printer from the MP tray, the standard paper cassette, or the optional paper cassette unit. If you select Auto, paper feeds from the paper source containing paper that matches your Paper Size setting.
Page 69: Setup Menu
AL-M300/AL-M400 Series User's Guide Important: Make sure that the printed image does not extend beyond the edge of the paper. Otherwise, you may damage the printer. T Offset B Adjusts the vertical printing position on the back of the paper when printing on both sides. Use this if the printout on the back is not where you expected.
Page 70 AL-M300/AL-M400 Series User's Guide Item Settings (default in bold) Extended Mode Off, On LCD Contrast 0 to 7 to 15 Auto, Off LCD Backlight Off, Normal, Maximum RAM Disk Convert to Simplex Odd Page, 1 Page, Off Confirm Media Type No, Yes Job Info.
Page 71 AL-M300/AL-M400 Series User's Guide Designates the number of copies to be printed, from 1 through 999. Duplex Turns duplex printing on or off. This allows you to print on both sides of a page. Binding Specifies the binding direction of the printout. Start Page Specifies whether duplex printing starts from the front or back of the page.
Page 72 AL-M300/AL-M400 Series User's Guide Allocates additional printer memory for printing data, as opposed to receiving it. You may need to turn this setting on if you are printing a very complex page. If a Print Overrun error message appears on the LCD panel during printing, turn this setting on and reprint your data. This reduces the amount of memory reserved for processing data so your computer may take longer to send the print job, but it will allow you to print complex jobs.
Page 73: Reset Menu
AL-M300/AL-M400 Series User's Guide Optional RAM capacity Total RAM capacity RAM Disk capacity Normal Maximum 128 MB 256 MB 64 MB 128 MB 256 MB 384 MB 128 MB 256 MB 512 MB 640 MB 256 MB 512 MB 1024 MB 1152 MB 512 MB 1024 MB...
Page 74: Quick Print Jobmenu
AL-M300/AL-M400 Series User's Guide Clear All Warnings Clears all warning messages that appear on the LCD panel. Reset All Stops printing and clears the printer memory. The print jobs received from all interfaces are erased. Note: Performing Reset All clears print jobs received from all interfaces. Be careful not to interrupt someone else’s job.
Page 75: Clock Menu
AL-M300/AL-M400 Series User's Guide Clock Menu Item Settings (default in bold) Local Time Diff. -13:59 … 0:00 … +13:59 Time Setting 2000/ 01/01 00:00 to 2099/12/31 23:59 Date Format DD/MM/YY, MM/DD/YY, YY/MM/DD Local Time Diff. Specifies the current date and time by entering the time difference from Greenwich Mean time. Time Setting Specifies the current date and time by entering them directly.
Page 76: Usb Menu
AL-M300/AL-M400 Series User's Guide Speed Specifies the pulse width of the ACKNLG signal when receiving data in the Compatibility mode or Nibble mode. When Fast is selected, the pulse width is about 1 μs. When Normal is selected, the pulse width is about 10 μs.
Page 77: Network Menu
AL-M300/AL-M400 Series User's Guide USB Speed Allows you to select the operation mode of USB interface. Selecting HS is recommended. Select FS if HS does not work on your computer system. Buffer Size Determines the amount of memory to be used for receiving data and printing data. If Maximum is selected, more memory is allocated for receiving data.
Page 78 AL-M300/AL-M400 Series User's Guide Item Settings (default in bold) Form 5 … 64 … 128Lines CR Function CR, CR+LF LF Function LF, CR+LF Tray Assign 4K, 5S, 4 Available only when downloaded fonts are available. Depending on the font that has been selected. FontSource Sets the default font source.
Page 79: Ps3 Menu
AL-M300/AL-M400 Series User's Guide CR Function, LF Function These functions are included for users of particular operating systems, such as UNIX. Tray Assign Changes the assignment for the paper source select command. When 4 is selected, the commands are set as compatible with the HP LaserJet 4. When 4K is selected, the commands are set as compatible with the HP LaserJet 4000, 5000, and 8000.
Page 80: Escp2 Menu
AL-M300/AL-M400 Series User's Guide To use the Binary data, make sure your application supports Binary data and that SEND CTRL-D Before Each Job and SEND CTRL-D After Each Job are set to No. When this setting is set to On, you cannot use TBCP (Tagged binary communication protocol) in the printer driver settings.
Page 81 AL-M300/AL-M400 Series User's Guide Font Selects the font. Pitch Selects the pitch (the horizontal spacing) of the font in fixed pitch, measured in cpi (characters per inch). You can also choose proportional spacing. Condensed Turns condensed printing on or off. T.Margin Sets the distance from the top of the page to the baseline of the first printable line.
Page 82: Fx Menu
AL-M300/AL-M400 Series User's Guide Auto LF If you select Off, the printer does not send an automatic line-feed (LF) command with each carriage-return (CR). If On is selected, a line-feed command is sent with each carriage-return. Select On if your text lines overlap. Bit Image The printer is able to emulate the graphics densities set with the printer commands.
Page 83 AL-M300/AL-M400 Series User's Guide Item Settings (default in bold) ZeroChar 0, (or the zero character with a slash) Font Selects the font. Pitch Selects the pitch (the horizontal spacing) of the font in fixed pitch, measured in cpi (characters per inch).
Page 84: I239X Menu
AL-M300/AL-M400 Series User's Guide Specifies whether the printer performs a carriage-return/line-feed (CR-LF) operation whenever the printing position goes beyond the right margin. If you select Off, the printer does not print any characters beyond the right margin and does not perform any line wrapping until it receives a carriage-return character.
Page 85 AL-M300/AL-M400 Series User's Guide Item Settings (default in bold) Auto LF Off, On Alt. Graphics Off, On Bit Image Dark, Light ZeroChar 0, (or the zero character with a slash) CharacterSet 1, 2 Font Selects the font. Pitch Selects the pitch (the horizontal spacing) of the font in fixed pitch, measured in cpi (characters per inch).
Page 86: Password Config Menu
AL-M300/AL-M400 Series User's Guide Auto LF If you select Off, the printer does not send an automatic line-feed (LF) command with each carriage-return (CR). If On is selected, a line-feed command is sent with each carriage-return. Select On if your text lines overlap. Alt.
Page 87: Energy Saver Menu
AL-M300/AL-M400 Series User's Guide To enter the password, press the d Down or u Up button to select the character and press the r Right button to determine the character. After all characters are determined, press the OK button. Note: If you forget your password, contact your dealer.
Page 88: Support Menu
AL-M300/AL-M400 Series User's Guide Note: The printer does not enter the deep sleep mode in the following cases: - PS3 is selected in Network of Emulation Menu. - MS Network is set to On in Network Menu. To recover from the deep sleep mode, press the Wakeup/Sleep button. The printer recovers automatically when it receives a print job.
Page 89: Printer Adjust Menu
AL-M300/AL-M400 Series User's Guide Format PS3 CompactFlash (For AL-M400 Series only) Formats the CompactFlash area where PostScript information is stored if a CompactFlash memory is installed. Delete All CompactFlash Data (For AL-M400 Series only) Deletes all data in the CompactFlash memory if a CompactFlash memory is installed. Extend Print Area Makes the maximum print area larger according to the printed data.
Page 90 AL-M300/AL-M400 Series User's Guide Feed Offset -3.5 ... 0.0 ... 3.5 mm in 0.5 mm increments Scan Offset Feed Offset2 Scan Offset2 FeedOffsetMP ScanOffsetMP FeedOffsetC1 ScanOffsetC1 FeedOffsetC2 ScanOffsetC2 FeedOffsetC3 ScanOffsetC3 FeedOffsetC4 ScanOffsetC4 TR Plain1 1 ... 6 ... 16 TR Plain2 TR SemiThk TR Labels TR Thick...
Page 91 AL-M300/AL-M400 Series User's Guide Temp Plain1 -9 ... 0 ... 9 Temp Plain2 Temp SemiThk Temp Labels1 Temp Thick Temp ExtraThck Temp Thick3 Temp Envelope Highland 0, 2, 4, 6 BTR Cleaning Dev Refresh Toner Refresh Noise Level 0 ... 3 ... 7 Mono DiagnosisSht Aavailable only for AL-M400 Series.
Page 92 AL-M300/AL-M400 Series User's Guide Feed Offset2 Adjusts the vertical position in which to star printing. The position moves lower on the sheet as the value increases. This setting is used when printing the printing on the backside of paper for duplex printing.
Page 93 AL-M300/AL-M400 Series User's Guide Adjust this setting if black dots appear on the printed page when using the printer in locations at high altitudes. See the table below and select a suitable value according to the location the printer is being used.
Page 94: Bookmark Menu
AL-M300/AL-M400 Series User's Guide Bookmark Menu The bookmark menu appears by pressing the OK button while the LCD panel displays Ready. In the bookmark menu, the bookmarked setting items are listed and you can select one of them. The following menus are bookmarked by default. ❏...
Page 95 AL-M300/AL-M400 Series User's Guide The printer is canceling the specified print job and the current print job. This message appears when Cancel Job is selected after you specify the file to be canceled on the control panel. Can’t Print The print data is deleted because it is incorrect. Make sure the appropriate paper size and printer driver are used.
Page 96 AL-M300/AL-M400 Series User's Guide The paper loaded in the printer does not match the paper type setting in the printer driver. Paper that matches only the paper size setting will be used for printing. To clear this warning message, select Clear Warning from the control panel’s Reset Menu. See “How to access the control panel menus”...
Page 97 AL-M300/AL-M400 Series User's Guide Cooling Down The printer is cooling down. This is not an error message, and will clear itself. Correct time using Time Setting The current time setting is reset because you did not connect the power cord for a long time. To clear this warning message, select Time Setting from Clock Menu and specify the current date and time.
Page 98 AL-M300/AL-M400 Series User's Guide The installed CompactFlash memory needs to be formatted to use it with the printer. Select Yes to format the memory, or select No to cancel formatting. If you select No, CompactFlash Error is displayed and you cannot use the memory for the printer. In that case, turn off the printer and remove the CompactFlash memory.
Page 99 AL-M300/AL-M400 Series User's Guide The maintenance unit is not installed in the printer. Install the maintenance unit. For details, see the documentation supplied with the maintenance unit. Caution: If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, turn off the printer and wait 40 minutes to allow the heat to subside before doing so.
Page 100 AL-M300/AL-M400 Series User's Guide The printer has insufficient memory to execute the current task. Press the OK button on the control panel to resume printing, or cancel the print job. To cancel the print job, see “Canceling Printing” on page 109. Need Memory The printer has insufficient memory to complete the current print job.
Page 101 AL-M300/AL-M400 Series User's Guide The paper loaded in the specified paper source (tttt) does not match the required paper size (sssss). Replace the loaded paper with the correct size paper and press the OK button to resume printing, or cancel the print job. To cancel the print job, see “Canceling Printing” on page 109. If you press the OK button without replacing the paper, the printer will print on the loaded paper even though it does not match the required size.
Page 102 AL-M300/AL-M400 Series User's Guide There is a problem with the photoconductor unit. Remove the photoconductor unit and reinsert it. If that fails to clear the error, replace the photoconductor unit with a new one. For details about replacement, see the instructions that come with the photoconductor unit. Please Wait Printing cannot start because the previous job is being processed.
Page 103 AL-M300/AL-M400 Series User's Guide The output tray reached the maximum capacity. Removing the printouts will print the rest of the print job. Replace Feed Roller C1, Replace Feed Roller C2, Replace Feed Roller C3 (For AL-M400 Series only), Replace Feed Roller C4 (For AL-M400 Series only) The feed roller C1, C2, C3, or C4 has reached the end of its service life and needs to be replaced.
Page 104 AL-M300/AL-M400 Series User's Guide The printer cannot store the data of your print job using the Reserve Job function. The maximum number of print jobs stored on the printer’s memory has been reached, or the memory has no more memory available to store a new job. To store a new print job, delete a previously stored job. Also, if you have any Confidential Jobs stored, printing those jobs will make more memory available.
Page 105 AL-M300/AL-M400 Series User's Guide The photoconductor unit may not be installed correctly. Remove the photoconductor unit, shake it, and then reinsert it. If the error status still remains, turn the printer off and then on again. If this error persists, consult your dealer. Shake and reinstall Toner Cartridge The toner inside of the toner cartridge may be uneven.
Page 106: Printing And Deleting Reserve Job Data
AL-M300/AL-M400 Series User's Guide This message indicates that a ROM module in the slot is being written. Please wait until this message disappears. Wrong Password No print jobs have been saved with the password you entered. Wrong Photoconductor An inappropriate photoconductor unit is installed. Install only the photoconductor unit listed in “Consumable Products”...
Page 107: Using The Confidentialjobmenu
AL-M300/AL-M400 Series User's Guide 3. Use the d Down or u Up button to scroll to the appropriate user name, then press the r Right button. 4. Use the d Down or u Up button to scroll to the appropriate job name, then press the r Right button.
Page 108: Printing A Configuration Status Sheet
AL-M300/AL-M400 Series User's Guide To delete the print job, press the d Down or u Up button to display Delete on the LCD panel. 7. Press the r Right button to start printing or to delete the data. Printing a Configuration Status Sheet 1.
Page 109: Canceling Printing
AL-M300/AL-M400 Series User's Guide Canceling Printing You can cancel printing from your computer by using the printer driver. To cancel a print job before it is sent from your computer, see “Cancelling a Print Job” on page 41. Using the Pause/Release button The W Pause/Release button on your printer is the quickest and easiest way to cancel printing.
Page 110 AL-M300/AL-M400 Series User's Guide 3. Press the d Down or u Up button to select Interrupt Printing, then press the OK button. Note: The operation is canceled and the printing restarts one minute after the printer is not operated. Using the Control Panel...
Page 111: Chapter 4 Installing Options
AL-M300/AL-M400 Series User's Guide Chapter 4 Installing Options Optional Paper Cassette Unit For details about the paper types and sizes that you can use with the optional paper cassette unit, see “Lower paper cassette” on page 32. For specifications, see “Optional paper cassette unit” on page 203.
Page 112: Installing The Optional Paper Cassette Unit
AL-M300/AL-M400 Series User's Guide Installing the optional paper cassette unit 1. Turn the printer off and unplug the power cord and interface cable. Important: Make sure to unplug the power cord from the printer to prevent getting an electrical shock. 2.
Page 113 AL-M300/AL-M400 Series User's Guide 4. Pull out the MP tray. 5. Pull out the standard lower paper cassette. Note for AL-M300 Series users: Remove the protective materials from the optional paper cassette before proceeding to step 6. Installing Options...
Page 114 AL-M300/AL-M400 Series User's Guide * protective material 6. Place the printer onto the optional paper cassette unit. Align each of the printer’s corners with those of the optional paper cassette unit. Then lower the printer until it rests securely on the optional paper cassette unit.
Page 115 AL-M300/AL-M400 Series User's Guide 8. Insert the standard lower paper cassette. 9. Insert the MP tray into the printer. 10. Close the MP tray. Installing Options...
Page 116: Removing The Optional Paper Cassette Unit
AL-M300/AL-M400 Series User's Guide 11. Reconnect the interface cable and power cord, and then turn the printer on. To confirm that the option is installed correctly, print a configuration status sheet. See “Printing a Configuration Status Sheet” on page 151. Removing the optional paper cassette unit Perform the installation procedure in reverse.
Page 117 AL-M300/AL-M400 Series User's Guide 2. Remove the left side cover by loosening the screw on the back of the printer and sliding the cover backward. 3. Identify the RAM slot. * RAM slot Installing Options...
Page 118 AL-M300/AL-M400 Series User's Guide 4. Confirm that the notch-b on the expansion memory module matches with that of the slot, and then firmly insert the bottom edge of the memory module into the slot until it stops. Then press both sides of the memory module up. Make sure that each notch-a of the memory module fits to each protrusion of the slot.
Page 119: Removing A Memory Module
AL-M300/AL-M400 Series User's Guide 6. Tighten the screw on the back of the printer. Important: Tighten the screw firmly to prevent the printer’s left side cover from the falling off when moving the printer. 7. Reconnect the interface cable and power cord and turn the printer on. To confirm that the option is installed correctly, print a configuration status sheet.
Page 120: Compactflash Memory (For Al-M400 Series Only)
AL-M300/AL-M400 Series User's Guide CompactFlash Memory (For AL-M400 Series only) Installing a CompactFlash memory An optional CompactFlash memory enables you to store overlay forms, use Reserve Job function, and improve the collate printing environment. Caution: Be careful when working inside the printer as some components are sharp and may cause injury. Important: Before you install a CompactFlash memory, be sure to discharge any static electricity by touching a grounded piece of metal.
Page 121 AL-M300/AL-M400 Series User's Guide 3. Identify the installation slot for a CompactFlash memory. * CompactFlash memory slot 4. Insert a CompactFlash memory into the slot. Installing Options...
Page 122 To confirm that the option is installed correctly, print a configuration status sheet. See “Printing a Configuration Status Sheet” on page 151. Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See “Making Optional Settings” on page 170. Installing Options...
Page 123: Removing A Compactflash Memory
AL-M300/AL-M400 Series User's Guide Removing a CompactFlash memory Caution: Be careful when working inside the printer as some components are sharp and may cause injury. Important: Before you remove a CompactFlash memory, be sure to discharge any static electricity by touching a grounded piece of metal.
Page 124: Chapter 5 Replacing Consumable Products/Maintenance Parts
Replacement Messages If a consumable product or maintenance part reaches the end of its service life, the printer displays the following message on the LCD panel or the window of EPSON Status Monitor. Note: Messages appear for one consumable product or maintenance part at a time. After replacing a consumable product or maintenance part, check the LCD panel for replacement messages for other consumable products or maintenance parts.
Page 125: Al-M300 Series
AL-M300/AL-M400 Series User's Guide AL-M300 Series LCD Panel Message Description Replace Toner Cartridge The toner cartridge has reached the end of its service life. Replace Photoconductor The photoconductor unit has reached the end of its service life. Replace Fuser The fuser has reached the end of its service life. AL-M400 Series LCD Panel Message Description...
Page 126: Chapter 6 Cleaning And Transporting The Printer
AL-M300/AL-M400 Series User's Guide Chapter 6 Cleaning and Transporting the Printer Cleaning the Printer Note: The illustrations in this section show the AL-M400 Series as an example. The printer needs only minimal cleaning. If the printer’s outer case is dirty or dusty, turn off the printer and clean it with a soft, clean cloth moistened with a mild detergent.
Page 127: Cleaning The Pickup Roller
AL-M300/AL-M400 Series User's Guide Cleaning the pickup roller MP tray 1. Open the MP tray. 2. Pull out the MP tray from the printer. Cleaning and Transporting the Printer...
Page 128 AL-M300/AL-M400 Series User's Guide 3. Pull out the standard lower paper cassette. 4. Gently wipe the rubber parts of the two pickup rollers inside the printer with a well-wrung wet cloth. * pickup roller 5. Gently wipe the rubber parts of the pickup roller on the MP tray with a well-wrung wet cloth. Cleaning and Transporting the Printer...
Page 129 AL-M300/AL-M400 Series User's Guide * pickup roller 6. Insert the lower paper cassette unit. 7. Insert the MP tray into the printer. 8. Close the MP Tray. Cleaning and Transporting the Printer...
Page 130 AL-M300/AL-M400 Series User's Guide Lower paper cassette 1. Open the MP tray. 2. Pull out the MP tray from the printer. Cleaning and Transporting the Printer...
Page 131 AL-M300/AL-M400 Series User's Guide 3. Pull out the lower paper cassette. 4. Gently wipe the rubber parts of the two pickup rollers inside the printer with a well-wrung wet cloth. * pickup roller Cleaning and Transporting the Printer...
Page 132 AL-M300/AL-M400 Series User's Guide 5. Gently wipe the rubber parts of the pickup roller on the lower paper cassette with a well-wrung wet cloth. * pickup roller 6. Insert the lower paper cassette unit. Cleaning and Transporting the Printer...
Page 133: Transporting The Printer
AL-M300/AL-M400 Series User's Guide 7. Insert the MP tray into the printer. 8. Close the MP Tray. Transporting the Printer For long distances Before you move the printer, prepare the location where you are going to place it. See the following sections. ❏...
Page 134: For Short Distances
AL-M300/AL-M400 Series User's Guide Repacking the printer If you need to transport your printer for long distances, carefully repack it using the original box and packing materials. 1. Turn off the printer and remove the following items: ❏ Power cord ❏...
Page 135 AL-M300/AL-M400 Series User's Guide 2. Be sure to lift the printer by the correct positions as shown below. Important: When moving the printer, always keep it horizontal. Note: The above illustrations show the AL-M400 Series as an example. Cleaning and Transporting the Printer...
Page 136: Chapter 7 Troubleshooting
AL-M300/AL-M400 Series User's Guide Chapter 7 Troubleshooting Clearing Jammed Paper If paper becomes jammed in the printer, the printer’s LCD panel and EPSON Status Monitor provide alert messages. Error Message Refer to Clear Paper Jam For instructions on clearing this type of paper jam, see “Paper Jam B (Cover B)”...
Page 137: Precautions For Clearing Jammed Paper
AL-M300/AL-M400 Series User's Guide Precautions for clearing jammed paper Be sure to observe the following points when you clear jammed paper. ❏ Do not remove jammed paper by force. Torn paper can be difficult to remove and might cause other paper jams. Pull the paper gently and steadily to avoid tearing it, falling down, and injuring yourself.
Page 138 AL-M300/AL-M400 Series User's Guide 2. If there is any jammed paper, remove it gently with both hands. Be careful not to tear the jammed paper. Caution: Be careful not to touch the rollers in the fuser unit, they may be very hot. Important: ❏...
Page 139 AL-M300/AL-M400 Series User's Guide 4. If there is any jammed paper, remove it gently with both hands. Be careful not to tear the jammed paper. 5. Lock the release levers. 6. Close cover B. Troubleshooting...
Page 140: Paper Jam Mp, C1, C2, B (Mp Tray, Cassette1-2, Cover B)
AL-M300/AL-M400 Series User's Guide Paper Jam MP, C1, C2, B (MP tray, Cassette1-2, Cover B) Note: Be sure to open and close cover B in the last step of the following procedure even if there is no jammed paper inside cover B. 1.
Page 141 AL-M300/AL-M400 Series User's Guide 3. Pull out the standard lower paper cassette. Note: When C2 is displayed on the LCD panel, pull out the optional paper cassette as well. 4. If there is any jammed paper, remove it gently with both hands. Be careful not to tear the jammed paper.
Page 142 AL-M300/AL-M400 Series User's Guide 5. Open cover B. 6. If there is any jammed paper, remove it gently with both hands. Be careful not to tear the jammed paper. Caution: Be careful not to touch the rollers in the fuser unit, they may be very hot. Important: ❏...
Page 143 AL-M300/AL-M400 Series User's Guide 7. Unlock the release levers on the rear of the fuser unit. 8. If there is any jammed paper, remove it gently with both hands. Be careful not to tear the jammed paper. 9. Lock the release levers. Troubleshooting...
Page 144 AL-M300/AL-M400 Series User's Guide 10. Insert the lower paper cassette. 11. Insert the MP tray into the printer. 12. Close the MP Tray. Troubleshooting...
Page 145: Paper Jam C2, C3, C4, E2, E3, B (Cassette2-4, Cover E2-E3, Cover B)
AL-M300/AL-M400 Series User's Guide 13. Close cover B. Paper Jam C2, C3, C4, E2, E3, B (Cassette2-4, Cover E2-E3, Cover B) Note: Be sure to open and close cover B in the last step of the following procedure even if there is no jammed paper inside cover B.
Page 146 AL-M300/AL-M400 Series User's Guide Note: The optional paper cassette to be pulled out varies according to the error message displayed on the LCD panel. When C2, C3 and/or C4 is displayed, pull out the optional paper cassette C2, C3 and/or 2.
Page 147 AL-M300/AL-M400 Series User's Guide 4. If there is any jammed paper, remove it gently with both hands. Be careful not to tear the jammed paper. 5. Close the rear cover of the optional paper cassette. Troubleshooting...
Page 148 AL-M300/AL-M400 Series User's Guide 6. Open cover B. 7. If there is any jammed paper, remove it gently with both hands. Be careful not to tear the jammed paper. Caution: Do not touch the transfer roller on the transfer unit to avoid damaging it. Important: ❏...
Page 149 AL-M300/AL-M400 Series User's Guide 8. Unlock the release levers on the rear of the fuser unit. 9. If there is any jammed paper, remove it gently with both hands. Be careful not to tear the jammed paper. Troubleshooting...
Page 150 AL-M300/AL-M400 Series User's Guide 10. Lock the release levers. 11. Insert the optional paper cassette. Troubleshooting...
Page 151: Printing A Configuration Status Sheet
AL-M300/AL-M400 Series User's Guide 12. Close cover B. Printing a Configuration Status Sheet To confirm the current status of the printer, and that the options are installed correctly, print a configuration status sheet using the printer’s control panel or the printer driver. To print a configuration status sheet from the printer’s control panel, see “Printing a Configuration Status Sheet”...
Page 152: The Printer Does Not Print (Ready Light Off)
AL-M300/AL-M400 Series User's Guide Cause What to do The printer is in the sleep mode (the Wakeup/Sleep Press the Wakeup/Sleep button to return the printer to ready button lights). status. The printer is in the power off mode. (For EU models only) Turn on the power switch.
Page 153: The Remaining Service Life Of The Consumables Is Not Updated (Windows Only)
AL-M300/AL-M400 Series User's Guide The remaining service life of the consumables is not updated (Windows only) Cause What to do The interval between updating information for the Press the Get Information Now button on the Consumable Info consumables is too long. Settings dialog box.
Page 154: Printout Problems
AL-M300/AL-M400 Series User's Guide Server OS Client OS Additional Driver Windows 8, 8 x64, 7, Vista, Vista x64, Windows 8, 7, Vista, or XP clients x86 Type 3 - User Mode Server 2012 x64, Server 2008, Server Windows 8 x64, 7 x64, Vista x64, or XP x64 Type 3 - User Mode 2008 x64, or Server 2008 R2 x64 clients...
Page 155: The Printout Position Is Not Correct
AL-M300/AL-M400 Series User's Guide The printout position is not correct Cause What to do The page length and margins may be set incorrectly in Make sure that you are using the correct page length and margin your application. settings in your application. The paper size setting may be incorrect.
Page 156: Dots Appear In The Printout
AL-M300/AL-M400 Series User's Guide Cause What to do The Density setting may be too dark. In the printer driver, click Extended Settings on the Optional Settings tab, and then lighten the Density setting. If the Density setting in the Printing Menu is set to 5, change it back to 3.
Page 157: Half-Tone Images Print Unevenly
See “Printer Adjust Menu” on page 89 for details. The toner cartridge may be near the end of its service If the message on the LCD panel or in EPSON Status Monitor life. indicates that the toner cartridge is near the end of its service life, replace the toner cartridge.
Page 158: Toner Smudges
AL-M300/AL-M400 Series User's Guide Cause What to do There may be a problem with the photoconductor unit. Replace the photoconductor unit. See “Replacing Consumable Products/Maintenance Parts” on page 124. Toner smudges Cause What to do Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
Page 159: Completely Blank Pages Are Output
Tray Menu on the control panel. The toner cartridge may be near the end of its service If the message on the LCD panel or in EPSON Status Monitor life. indicates that the toner cartridge is near the end of its service life, replace the toner cartridge.
Page 160: The Printed Image Is Light Or Faint
See “Printer Adjust Menu” on page 89 for details. The toner cartridge may be near the end of its service If the message on the LCD panel or in EPSON Status Monitor life. indicates that the toner cartridge is near the end of its service life, replace the toner cartridge.
Page 161: Print Quality Decreased
AL-M300/AL-M400 Series User's Guide Cause What to do The transfer roller may be dusty. Perform BTR Cleaning in the Printer Adjust Menu. See “Printer Adjust Menu” on page 89 for details. The fixing temperature may not be appropriate. Try to lower the temperature by adjusting the Temp settings in the Printer Adjust Menu.
Page 162: Insufficient Memory To Print All Copies
AL-M300/AL-M400 Series User's Guide Insufficient memory to print all copies Cause What to do The printer does not have sufficient memory to collate Reduce the contents of print jobs, or increase the available print jobs. memory on your printer. You can increase the available memory by installing an optional memory module.
Page 163: The Printout Was On The Wrong Side Of The Paper When I Did Duplex Printing
AL-M300/AL-M400 Series User's Guide The printout was on the wrong side of the paper when I did duplex printing. Cause What to do In duplex printing mode, the back side of the paper is For jobs with three or more pages, set Convert to Simplex to printed first.
Page 164: An Installed Option Cannot Be Used
AL-M300/AL-M400 Series User's Guide An installed option cannot be used Cause What to do The installed option is not defined in the printer driver. For Windows users: You have to make settings manually in the printer driver. See “Making Optional Settings” on page 170. The optional product is not available Cause What to do...
Page 165: Printer Software Installation
AL-M300/AL-M400 Series User's Guide For details about your computer, contact your dealer. Printer software installation Incorrect or incomplete software installation can lead to USB problems. Take note of the following and perform the recommended checks to ensure proper installation. Checking printer software installation When using Windows, you must follow the steps in the Setup Guide packed with the printer to install the printer software.
Page 166: Printing In The Postscript 3 Mode Problems
AL-M300/AL-M400 Series User's Guide To cancel a print job before it is sent from your computer, see “Cancelling a Print Job” on page 41. Printing in the PostScript 3 Mode Problems The problems listed in this section are those that you may encounter when printing with the PostScript driver.
Page 167: The Font On The Printout Is Different From That On The Screen
AL-M300/AL-M400 Series User's Guide The printer or its driver does not appear in utilities in the printer configuration (Mac OS only) Cause What to do The printer name has been changed. Ask the network administrator for details, then select the appropriate printer name.
Page 168: The Printer Does Not Print Normally Via The Usb Interface
AL-M300/AL-M400 Series User's Guide The printer does not print normally via the USB interface Cause What to do For Windows users only The printer cannot print binary data when it is connected to the computer via the USB interface. Make sure that the Data Format The Data Format setting in the printer’s Properties is not setting, which is accessed by clicking Advanced on the PostScript set to ASCII or TBCP.
Page 169: Chapter 8 About The Printer Software
AL-M300/AL-M400 Series User's Guide Chapter 8 About the Printer Software Using the Printer Software for Windows Using the printer driver The printer driver is the software that allows you to adjust printer settings to get the best results. Note: The printer driver’s online help provides details on printer driver settings. Note for Windows Vista users: Do not press the power button or put your computer to standby or hibernate mode manually during printing.
Page 170 AL-M300/AL-M400 Series User's Guide Windows 7 users Click the start button, select Devices and Printers. Then right-click the printer and select Printing preferences. Windows Vista, Server 2008 users Click Start, click Control Panel, then double-click Printers. Right-click your printer’s icon, then click Printing Preferences.
Page 171: Using Epson Status Monitor
2. Insert the Software Disc in the CD/DVD drive. Note: If the Epson Install Navi screen does not appear automatically, right-click on the blank space in the modern UI style, click All apps appearing on the right-bottom corner of the screen, then click...
Page 172: Accessing Epson Status Monitor
6. When the installation is complete, click Cancel. Note: If you want to use the printer via the print server, you have to install EPSON Status Monitor from the Software Disc with administrator privileges in each client. Accessing EPSON Status Monitor Click the EPSON Status Monitor tray icon on the taskbar, then select the printer name and menu you want to access.
Page 173: Detailed Status
You can also access any of the menus by clicking the appropriate tab on each information window. Note for Windows XP users: EPSON Status Monitor is not available when printing from a Remote Desktop connection. Detailed Status AL-M300 Series...
Page 174: Job Information
Available only for AL-M300 Series. Available only for AL-M400 Series. Note: The remaining service lives of the replacement parts are displayed only if genuine Epson parts are used. Job Information Job Name: Displays the user’s print job names. Other user’s print jobs are displayed as --------.
Page 175 AL-M300/AL-M400 Series User's Guide Status: Waiting: Indicates the print job is waiting to be printed. Spooling: Indicates the print job is being spooled on your computer. Deleting: Indicates the print job is being deleted. Printing: Indicates the print job is printed currently. Completed: Indicates the print job have finished.
Page 176: Notice Settings
If the user account used to log on to a client is different from the user account used to connect to the server, the job management function is not available. Notice Settings Monitor the printing status check When this check box is selected, EPSON Status Monitor monitors the printer box: status during a print job is processed. More Settings button: Opens the More Settings dialog box to set how to display the tray icon.
Page 177: Order Online
Then click Yes (for Windows 8, or 7) or Continue (for Windows Vista) to make the settings. Note: When sharing the printer, be sure to set EPSON Status Monitor so that the shared printer can be monitored on the print server.
Page 178: Uninstalling The Printer Software
❏ Change/Remove (for Windows XP, Server 2003) Note: You can uninstall EPSON Network Utility by selecting EPSON Status Monitor from the menu. If you monitor more than one printer on the network using EPSON Status Monitor, and if you uninstall EPSON Network Utility, you cannot display any printer status from EPSON Status Monitor.
Page 179 Windows 8 x64, 7 x64, Vista x64, XP x64 Note: ❏ When sharing the printer, be sure to set EPSON Status Monitor so that the shared printer can be monitored on the print server. See “Notice Settings” on page 176.
Page 180 AL-M300/AL-M400 Series User's Guide For Windows Vista, Vista x64, Server 2008, or Server 2008 x64, click Change sharing options, then click Continue. For Windows XP, XP x64, Server 2003, or Server 2003 x64, if the following menu appears, click either Network Setup Wizard or If you understand the security risks but want to share printers without running the wizard, click here.
Page 181 AL-M300/AL-M400 Series User's Guide Note: If the computers of the server and clients use the same OS, you do not have to install the additional drivers. Just click OK after step3. 5. Select Windows being used for clients, then click OK. Server OS Client OS Additional Driver...
Page 182 AL-M300/AL-M400 Series User's Guide Server OS Client OS Additional Driver Windows 8, 8 x64, 7, Vista, Vista x64, Windows 8, 7, Vista, or XP clients x86 Type 3 - User Mode Server 2012 x64, Server 2008, Server Windows 8 x64, 7 x64, Vista x64, or XP x64 Type 3 - User Mode 2008 x64, or Server 2008 R2 x64 clients...
Page 183 AL-M300/AL-M400 Series User's Guide ❏ When you want to use EPSON Status Monitor at a client, you have to install EPSON Status Monitor from the Software Disc with administrator privileges in each client. ❏ If you want to monitor a shared printer with several users on a client computer, select the Allow monitoring of shared printers check box in EPSON Status Monitor.
Page 184 For Windows XP or XP x64, select A network printer, or a printer attached to another computer, click Next, then go to step 6. 4. Select EPSON in the Manufacturer, and your printer in the Printers, then click Next. 5. When Printer Sharing dialog appears, enter the printer sharing information such as Share name or Location, then click Next.
Page 185 AL-M300/AL-M400 Series User's Guide For Windows Vista, Vista x64, XP, or XP x64, click Browse for a printer, then click Next. Note: ❏ You can also type “\\(the name of the computer that is locally connected to the shared printer)\(the shared printer’s name)” in network path or queue name. ❏...
Page 186 AL-M300/AL-M400 Series User's Guide For Windows XP and XP x64, click the icon of the computer or server that is connected to the shared printer. When the dialog box to enter user name and password appears, enter the information about the print server, click the name of the shared printer, then click Next. Note: ❏...
Page 187 AL-M300/AL-M400 Series User's Guide Note: When Set as the default printer check box appears, select whether to use the printer as the default printer or not, then click Next or Finish. Installing the printer driver from the Software Disc Follow the instructions below to install the printer driver from the Software Disc that comes with your printer.
Page 188: Using The Postscript Printer Driver
AL-M300/AL-M400 Series User's Guide Client’s OS Folder Name Windows 8, 7, Vista or XP \Driver\Printer\<model name>\WINX86 Windows 8 x64, 7 x64, Vista x64 or XP x64 \Driver\Printer\<model name>\WINX64 3. Select the name of the printer, click OK, then follow the on-screen instructions. Using the PostScript Printer Driver System requirements Printer hardware requirements...
Page 189: Using The Postscript Printer Driver With Windows
AL-M300/AL-M400 Series User's Guide Note: If you use binary data for the network connection, you need to set Binary to On in the PS3 Menu on the control panel. For details about the settings, see the Network Guide. If you use the printer with a local connection, you cannot use binary data.
Page 190 AL-M300/AL-M400 Series User's Guide 4. For Windows 8, 8 x64, 7, 7 x64, Vista, Vista x64, Server 2012, Server 2008, or Server 2008 x64, select Add a local printer. For Windows XP, XP x64, 2000, Server 2003, click Next to proceed the next screen, select Local printer, then click Next.
Page 191 AL-M300/AL-M400 Series User's Guide The Add Printer Wizard appears. 3. For Windows 8, 8 x64, 7, 7 x64, Vista, Vista x64, Server 2012, Server 2008, or Server 2008 x64, select Add a local printer. For Windows XP, XP x64, 2000, Server 2003, click Next to proceed the next screen, select Local printer, then click Next.
Page 192: Using The Postscript Printer Driver With Mac Os
For Mac OS X users Note: ❏ Although EPSON FireWire appears in the interface pop-up list, you cannot use FireWire for printer connection in the PostScript 3 mode. ❏ You need to make the settings for your installed options manually when the printer is connected using USB, IP printing, or Bonjour.
Page 193 3. Select the protocol or the interface that you are using from the pop-up list. Note for IP Printing users: ❏ Make sure to select IP Printing. Do not select EPSON TCP/IP, because it cannot be used with the PostScript 3 printer driver.
Page 194: Using The Pcl Printer Driver
5. Quit Print & Fax ("Print & Scan" for Mac OS 10.8 or 7). Using the PCL printer driver Using Epson Universal P6 Printer Driver Epson Universal P6 Printer Driver is the universal PCL6 compatible print driver that has the following features: ❏ It supports the basic print functions needed for business situations.
Page 195 Uninstalling the printer driver Note: The procedure below uses Windows 7 as an example. 1. Close all applications. 2. Access Program and Features on the Control Panel. 3. Select Epson Universal Laser P6, and then click Uninstall/Change. About the Printer Software...
Page 196 AL-M300/AL-M400 Series User's Guide Follow the on screen instructions. About the Printer Software...
Page 197: Appendix A Technical Specifications (Al-M300 Series)
Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs.
Page 198: Printable Area
AL-M300/AL-M400 Series User's Guide ❏ Carbon paper, carbonless paper, thermal-sensitive paper, pressure-sensitive paper, acid paper, or paper that uses high-temperature-sensitive ink (around 180˚C) ❏ Labels that peel easily or labels that do not cover the backing sheet completely ❏ Special surface-coated paper or special surface-colored paper ❏...
Page 199: Printer
AL-M300/AL-M400 Series User's Guide Printer General Printing method: Laser beam scanning and dry electrophotographic process 600 × 600 dpi, 1200 × 1200 dpi Resolution: Up to 35 pages per minute on A4 size paper Continuous printing speed Paper feed: Automatic or manual feed Paper feed alignment: Center alignment for all sizes Input paper supply:...
Page 200: Environmental
AL-M300/AL-M400 Series User's Guide Paper output: Face-down tray For all paper types and sizes Paper output capacity: Face-down tray Up to 150 sheets of plain paper (80 g/m²) Printer language: ECP/Page ESC/P 2 24-pin printer emulation (ESC/P 2 mode) ESC/P 9-pin printer emulation (FX mode) IBM Proprinter emulation (I239X mode) Adobe PostScript3 (PS3 mode) PCL6/PCL5 emulation (PCL mode)
Page 201: Mechanical
AL-M300/AL-M400 Series User's Guide Mechanical Dimensions Height: 277 mm (10.9 in.) Width: 393 mm (15.5 in.) Depth: 426 mm (16.8 in.) Weight Approx. 12 kg (about 26.5 lb) (Excluding consumables and options) Electrical 110-127 V 220-240 V Rated voltage 110 V-127 V 220 V-240 V Rated frequency 50 Hz/60 Hz...
Page 202: Interfaces
EN 55022 Class B EN 55024 EN 61000-3-2 EN 61000-3-3 Indication of the manufacturer and the importer in accordance with requirements of directive 2011/65/EU (RoHS) Manufacturer: SEIKO EPSON CORPORATION Address: 3-5, Owa 3-chome, Suwa-shi, Nagano-ken 392-8502 Japan Telephone: 81-266-52-3131 Importer: EPSON EUROPE B.V.
Page 203: Ethernet Interface (For Al-M300Dn Only)
This product conforms to CE marking requirements in accordance with EC Directive 2004/108/EC. Memory modules Make sure that DIMM you purchase is compatible with Epson products. For details, contact the store where you purchased this printer or the Epson sales company.
Page 204: Consumable Products
15 to 80% RH This product conforms to CE marking requirements in accordance with EMC Directive 2004/108/EC. Return toner cartridge is not sold in some areas. Contact your local Epson dealer/representative about the availability of the Return toner cartridge scheme.
Page 205: Appendix B Technical Specifications (Al-M400 Series)
Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs.
Page 206: Printable Area
AL-M300/AL-M400 Series User's Guide ❏ Carbon paper, carbonless paper, thermal-sensitive paper, pressure-sensitive paper, acid paper, or paper that uses high-temperature-sensitive ink (around 195 ˚C) ❏ Labels that peel easily or labels that do not cover the backing sheet completely ❏ Special surface-coated paper or special surface-colored paper ❏...
Page 207: Printer
AL-M300/AL-M400 Series User's Guide Printer General Printing method: Laser beam scanning and dry electrophotographic process 600 × 600 dpi, 1200 × 1200 dpi Resolution: Up to 45 pages per minute on A4 size paper Continuous printing speed Paper feed: Automatic or manual feed Paper feed alignment: Center alignment for all sizes Input paper supply:...
Page 208: Environmental
AL-M300/AL-M400 Series User's Guide Paper output: Face-down tray For all paper types and sizes Paper output capacity: Face-down tray Up to 250 sheets of plain paper (80 g/m²) Printer language: ECP/Page ESC/P 2 24-pin printer emulation (ESC/P 2 mode) ESC/P 9-pin printer emulation (FX mode) IBM Proprinter emulation (I239X mode) Adobe PostScript3 (PS3 mode) PCL6/PCL5 emulation (PCL mode)
Page 209: Mechanical
AL-M300/AL-M400 Series User's Guide Mechanical Dimensions Height: 324 mm (12.8 in.) Width: 393 mm (15.5 in.) Depth: 426 mm (16.8 in.) Weight Approx. 14 kg (about 30.9 lb) (Excluding consumables and options) Electrical 110-127 V 220-240 V Rated voltage 110 V-127 V 220 V-240 V Rated frequency 50 Hz/60 Hz...
Page 210: Interfaces
EN 55022 Class B EN 55024 EN 61000-3-2 EN 61000-3-3 Indication of the manufacturer and the importer in accordance with requirements of directive 2011/65/EU (RoHS) Manufacturer: SEIKO EPSON CORPORATION Address: 3-5, Owa 3-chome, Suwa-shi, Nagano-ken 392-8502 Japan Telephone: 81-266-52-3131 Importer: EPSON EUROPE B.V.
Page 211: Options
This product conforms to CE marking requirements in accordance with EC Directive 2004/108/EC. Memory modules Make sure that DIMM you purchase is compatible with Epson products. For details, contact the store where you purchased this printer or the Epson sales company.
Page 212: Consumable Products
15 to 80% RH This product conforms to CE marking requirements in accordance with EMC Directive 2004/108/EC. Return toner cartridge is not sold in some areas. Contact your local Epson dealer/representative about the availability of the Return toner cartridge scheme.
Page 213: Appendix C Where To Get Help
If Epson support for your area is not listed below, contact the dealer where you purchased your product. Epson support will be able to help you much more quickly if you give them the following information: ❏ Product serial number (The serial number label is usually on the back of the product.)
Page 214 AL-M300/AL-M400 Series User's Guide World Wide Web (http://www.epson.com.tw) Information on product specifications, drivers for download, and products enquiry are available. Epson HelpDesk (Phone: +0800212873) Our HelpDesk team can help you with the following over the phone: ❏ Sales enquiries and product information ❏...
Page 215: Help For Users In Singapore
1F., No.113, Shengli Rd., Pingtung City, Pingtung County 900, Taiwan Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web (http://www.epson.com.sg) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Page 216: Help For Users In Vietnam
80 Truong Dinh Street, District 1, Hochiminh City Vietnam Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web (http://www.epson.co.id) ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Hotline ❏...
Page 217 AL-M300/AL-M400 Series User's Guide Epson Service Center Jakarta Mangga Dua Mall 3rd floor No 3A/B Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104 Bandung Lippo Center 8th floor Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766 Surabaya Hitech Mall lt IIB No. 12 Jl.
Page 218: Help For Users In Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏...
Page 219: Help For Users In India
603-56288333 Help for Users in India Contacts for information, support, and services are: World Wide Web (http://www.epson.co.in) Information on product specifications, drivers for download, and products enquiry are available. Epson India Head Office - Bangalore Phone: 080-30515000 Fax: 30515005 Epson India Regional Offices:...
Page 220: Help For Users In The Philippines
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:...
Page 221 AL-M300/AL-M400 Series User's Guide ❏ Enquiries on repair service and warranty Where To Get Help...
Page 222 Emulation menu..............66 Series)...............212 Energy saver menu..............87 specification (toner cartridge) (AL-M300 Series)..204 EPSON Status Monitor specification (toner cartridge) (AL-M400 Series)..212 Accessing EPSON Status Monitor (Windows)..172 Contacting Epson..............213 Installing EPSON Status Monitor (Windows)..171 Control panel..............109 Job Information (Windows)........174 overview................24 Notice Settings (Windows)..........176 Control panel menus Order Online..............177...
Page 223 Maintenance unit (AL-M400 Series) Specifications..............212 Memory module how to install..............116 Headers and footers............52 how to remove..............119 Help specifications (AL-M300 Series)........203 Epson................213 specifications (AL-M400 Series)........211 Hidden Watermark (copy protection) function.....56 MP tray How to register menus as bookmarks......61 Specifications..............28 Supported paper...............28 I239X menu................84 Information menu...............62...
Page 224 AL-M300/AL-M400 Series User's Guide Overlay Print layout Modifying the print layout..........49 how to create (Windows)..........53 how to print (Windows)..........55 Printer how to use (Windows)............53 cleaning................126 cleaning (pickup roller)..........127 consumable products............26 electrical (AL-M300 Series)..........201 electrical (AL-M400 Series)..........209 Paper environmental (AL-M300 Series)........200 available paper (AL-M300 Series).......197 environmental (AL-M400 Series)........208 available paper (AL-M400 Series).......205...
Page 225 AL-M300/AL-M400 Series User's Guide About................169 Troubleshooting......94, 108 , 136 , 151 , 165 memory problems............161 Printing menu..............66 Problems operational problems............151 contacting Epson............213 options................163 solving................213 paper handling problems..........162 PS3 menu................79 PostScript 3 mode............166 print quality problems...........155 printout problems............154 USB problems..............164 Quick Print Job menu..........74, 106 Unavailable paper for AL-M300 Series............197...

This manual is also suitable for:

Al-m300dn Al-m300d Al-m300 series Al-m400 series

Epson WorkForce AL-M400DN User Manual

Safety Instructions

Chapter 1 Getting to Know Your Printer

Chapter 2 Printing Tasks

Chapter 3 Using the Control Panel

Chapter 4 Installing Options

Chapter 5 Replacing Consumable Products/Maintenance Parts

Chapter 6 Cleaning and Transporting the Printer

Chapter 7 Troubleshooting

Chapter 8 About the Printer Software

Appendix A Technical Specifications (AL-M300 Series)

Appendix B Technical Specifications (AL-M400 Series)

Appendix C Where to Get Help

Quick Links

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Summary of Contents for Epson WorkForce AL-M400DN

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Table of Contents