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Appendix C
Troubleshooting
Overview
This chapter covers some common problems that may be encountered while using the Multi-WAN
VPN Link Balancer and some possible solutions to them. If you follow the suggested steps and the
Multi-WAN VPN Link Balancer still does not function properly, contact your dealer for further advice.
General Problems
Problem 1:
Can't connect to the Multi-WAN VPN Link Balancer to configure it.
Solution 1:
Check the following:
•
The Multi-WAN VPN Link Balancer is properly installed, LAN connections are
OK, and it is powered ON. By default, Port 1-2 of this device are WAN ports,
the others are LAN ports. Otherwise you have changed Maximum WAN ports.
•
Ensure that your PC and the Multi-WAN VPN Link Balancer are on the same
network segment. (If you don't have a router, this must be the case.)
•
If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart
it.
•
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.1.2 to 192.168.1.254 and thus compatible
with the Multi-WAN VPN Link Balancer's default IP Address of 192.168.1.1.
Also, the Network Mask should be set to 255.255.255.0 to match the Multi-
WAN VPN Link Balancer. In Windows, you can check these settings by
accessing Control Panel-Network to check the Properties for the TCP/IP
protocol.
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting steps.
•
Check if other PCs are working. If they are, ensure that your PC's IP settings
are correct. If using a Fixed (Static) IP Address, check the Network Mask,
Default gateway and DNS as well as the IP Address.
•
If the PCs are configured correctly, but still not working, check the Multi-WAN
VPN Link Balancer. Ensure that it is connected and ON. Connect to it and check
its settings. (If you can't connect to it, check the LAN and power connections.)
•
If the Multi-WAN VPN Link Balancer is configured correctly, check your Internet
connection (DSL/Cable modem etc.) to see if it is working correctly.
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