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Appendix
Troubleshooting
If you found that the router is working improperly or stops responding, please don't panic! Before
you contact your dealer of purchase for help, please read this troubleshooting first. Some
problems can be solved by you in minutes.
Scenario
Router is not
responding to me
when I want to
access it by web
browser
Can't get connected
to Internet
Solution
a. Please check the connection of power cord and network
cable of this router. All cords and cables should be correctly
and firmly inserted to the router.
b. If all LEDs on this router are off, please check the status of
A/C power adapter, and make sure it's correctly powered.
c. You must use the same IP address section which router
uses.
d. Are you using MAC or IP address filter? Try to connect the
router by another computer and see if it works; if not, please
restore your router to factory default settings (pressing
'reset' button for over 10 seconds).
e. Set your computer to obtain an IP address automatically
(DHCP), and see if your computer can get an IP address.
f. If you did a firmware upgrade and this happens, contact
your dealer of purchase for help.
g. If all above solutions don't work, contact the dealer of
purchase for help.
a. Go to 'Status' -> 'Internet Connection' menu, and check
Internet connection status.
b. Please be patient, sometime Internet is just that slow.
c. If you connect a computer to Internet directly before, try to
do that again, and check if you can get connected to Internet
with your computer directly attached to the device provided
by your Internet service provider.
d. Check PPPoE / L2TP / PPTP user ID and password again.
e. Call your Internet service provider and check if there's
something wrong with their service.
f. If you just can't connect to one or more website, but you can
still use other internet services, please check URL/Keyword
filter.
g. Try to reset the router and try again later.
h. Reset the device provided by your Internet service provider
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