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WARRANTY
warranty
How to Obtain Warranty Service:
Customers should contact the authorised selling dealer to obtain warranty service. In the event the authorised
selling dealer is unable to provide warranty service, please contact FPI by mail at the address listed below. Please
include your name, address, purchase date, selling dealer, serial #, type of unit, a brief description of the problem,
email and telephone contact information, and a copy of your original tax invoice. A representative will contact you
to make arrangements for an inspection and/or warranty service. (See below for Western Australia and/or New
Zealand)
Please note Fireplace Products Australia Pty Ltd does not provide installation services.
To obtain warranty service in Western Australia and/or New Zealand, please contact one of our
authorised distributors in those areas:
Product Registration and Customer Support:
Thank you for choosing a Regency Fireplace. Regency strives to be a world leader in the design, manufacture, and
marketing of hearth products. To provide the best support for your product, we request that you complete a
product registration form at
ninety (90) days of purchase.
Revision Date: November 2016
44
Fireplace Products Australia Pty Ltd
1 – 3 Conquest Way
Hallam, VIC
Australia, 3803
Phone: +61 3 9799 7277
Fax:
+61 3 9799 7822
Western Australia:
Air Group Australia
28-30 Division St.
Welshpool, WA
Australia, 6106
Phone: (08) 9350 2200
Fax:
(08) 9353 4225
http://www.regency-fire.com.au/Customer-Care/Warranty-Registration.aspx
New Zealand:
Aber Holdings Ltd
PO Box 10095
Te Rapa, Hamilton
New Zealand, 3241
Freephone:
0800 161 161
Regency Gas Products Warranty
within
FG39-2 Freestanding Gas Stove
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