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WARRANTY
warranty
part is returned to the distributor, dealer or agent for inspection if requested by FPI. Alternatively, FPI may at its
own discretion fully discharge all of its obligations under the warranty by refunding the verified purchase price of
the product to the original purchaser. The purchase price must be confirmed by an original copy of the tax invoice.
The authorised selling dealer, or an alternative authorised FPI dealer if pre-approved by FPI, is responsible for all
in-field diagnosis and service work related to all warranty claims. This warranty does not cover dealer travel
costs for diagnostic or service work. Dealers may charge homeowner for travel and additional time. Check with
your selling dealer in advance for any costs to you when arranging a warranty call. FPI is not responsible for
results or costs of workmanship of unauthorised FPI dealers or agents in the negligence of their service work.
Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from
whom you originally purchased the product.
At all times FPI reserves the right to inspect reported complaints on location in the field claimed to be defective
and determine whether the warranty will apply prior to processing or authorising of any claim. Failure to allow
this upon request will void the warranty.
All warranty claims must be submitted by the dealer servicing the claim, including an original copy of the tax
invoice (proof of purchase by you). All claims must be complete and provide full details as requested by FPI to
receive consideration for evaluation, including proof of maintenance records. Incomplete claims may be rejected.
FPI has absolute discretion to assess and determine any warranty claim and may accept or reject a claim as it
considers appropriate. Any part or parts of the unit found to be defective will be repaired or replaced at FPI's
option, through an accredited distributor or service agent provided that the defective part be returned to the
distributor or agent, Transportation Prepaid, if requested. It is the general practice of FPI to charge for larger,
higher priced replacement parts and issue credit once the replaced component has been returned to FPI and
evaluated for manufacturer defect.
If a consumer has a unit installed outside an accredited distributor, dealer or pre-approved service agent's
service area, or the closest approved service agent is situated more than thirty (30) kilometres from the
installation, FPI is not obliged to arrange warranty repairs or shipping/transportation costs. In these cases, the
consumer must arrange warranty service with its selling dealer, and shipping, travel and/or additional labor
charges will apply.
Unit must be installed according to all manufacturers' instructions as per the manual.
All Local and National required codes must be met.
The installer is responsible to ensure the unit is operating as designed at the time of installation.
The original purchaser is responsible for annual maintenance of the unit, as outlined in the owner's manual. As
outlined below, the warranty may be voided due to problems caused by lack of maintenance. Annual maintenance
records should be retained.
Repair/replacement parts purchased by the consumer from FPI after the original coverage has expired
on the unit will carry a 90 day warranty, valid with a receipt only. Any item shown to be defective will be
repaired or replaced at our discretion. No labor coverage is included with these parts.
Exclusions:
This Limited Lifetime Warranty does not extend to paint, rust or corrosion of any kind due to a lack of maintenance
or improper venting, combustion air provision, corrosive chemicals (i.e. chlorine, salt, air, etc.), door or glass
gasket.
Malfunction, damage or performance based issues as a result of environmental conditions, location, chemical
damages, downdrafts, installation error, installation by an unqualified installer, incorrect chimney components
(including but not limited to cap size or type), operator error, abuse, misuse, use of improper fuels, accidents, lack
of regular maintenance and upkeep, acts of God, weather related problems from hurricanes, tornados,
earthquakes, floods, lightning strikes/bolts or acts of terrorism or war, which result in malfunction of the appliance
are not covered under the terms of this Limited Lifetime Warranty.
Revision Date: December 2016
Regency Gas Products Warranty
FG39-2 Freestanding Gas Stove
41
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