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2. SERVICE & MAINTENANCE
To ensure continuing high performance and to minimise the possibility of premature equipment failure, periodic
maintenance must be performed on the air conditioning equipment. It is recommended the unit be maintained by
a qualified person as follows:
The minimum maintenance requirements for this equipment are as follows:
Fortnightly
•
Inspect and clean Return Air Filters.
•
Replace throwaway type filters when they become clogged with dust and lint or clean cleanable type filters
monthly
Yearly
•
Inspect indoor coil, drain pan and condensate drain. Clean when necessary
•
Inspect the heater's fan motor and wheel for cleanliness and alignment. Clean and align the motor assembly
where applicable
•
Inspect outdoor coil. Clean when necessary.
•
Inspect the outdoor unit. Ensure air flow is not disturbed by any obstacle around it.
•
Inspect outdoor fans and motors. Ensure that fan blades are clean and adequately balanced
•
Inspect the unit cabinet and insulation for damage and corrosion. Repair where necessary. Check for vibration
and excessive noise. Correct where necessary
•
Inspect refrigerant tubing for oil accumulations. If oil is detected, leak test refrigerant tubing using an electronic
leak detector or liquid soap solution
•
Check refrigerant charge by measurement of superheat and subcooling. Where necessary, adjust charge to
achieve optimum performance
•
Check the tightness of electrical connections
2.1
CUSTOMER CARE PROGRAM
Our products are renowned for providing years of trouble free performance. However, without some attention
they may not perform at their peak all of that time. Like most things, to perform most efficiently they need a little
care. So to ensure that every unit is always in top condition, we have established the Care Program for our valued
customers.
After becoming a member of our Care Program, a courtesy call will be made regarding maintenance service to the
unit. This service includes cleaning the unit and ensuring that the system is operating at maximum efficiency. Not
only does this guarantee peak performance, it also allows any minor problems to be detected early. Which ensures
that the system will always be ready needed.
If more than routine maintenance is required, the task can be attended to at the time of the service (additional
charges may apply). This repair will be guaranteed for 3 months (for labour) and 12 months (for parts).
2.2
CONTACT CUSTOMER CARE
Refer to the contact details on the back page. Before contacting Customer Care, ensure all corrective actions have
been attempted and gather the following details:
•
the message
•
the model, and
•
the type of appliance.
Preferential Offers
The Customer Care program is designed to help our customers get the most out of their heating/cooling system.
We may make contact with preferential offers for preventative maintenance services, which will keep the heating/
cooling in great condition.
Brivis
12
ICE Fixed Speed OIM
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