Lexmark B2865dw User Manual page 168

Troubleshooting
Action
Step 1
a
Adjust the guides in the tray to the correct position for the paper
loaded.
b
Print the document.
Is the print crooked or skewed?
Step 2
a
Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b
Print the document.
Is the print crooked or skewed?
Step 3
a
Check the pick tire in the tray for signs of damage and
contamination, and replace if necessary.
b
Print the document.
Is the print crooked or skewed?
Solid black pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b
Print the document.
Is the printer printing solid black pages?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
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