Lexmark B2865dw User Manual page 158

Troubleshooting
Action
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Are fine lines not printed correctly?
Step 2
a
Adjust the print quality settings.
1
From the control panel, navigate to:
Settings > Print > Quality > Pixel Boost > Fonts
2
Adjust Toner Darkness to 7. From the control panel, navigate
to:
Settings > Print > Quality
b
Print the document.
Are fine lines not printed correctly?
Folded or wrinkled paper
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the paper folded or wrinkled?
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
158
to