Troubleshooting System Startup Failure; Troubleshooting External Connections; Troubleshooting The Video Subsystem; Troubleshooting A Usb Device - Dell PowerEdge R630 Owner's Manual

Troubleshooting system startup failure

If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the system
stops responding. To avoid this issue, you must boot to the same boot mode in which you installed the operating system.
For all other startup issues, note the system messages that appear on the screen.

Troubleshooting external connections

Before troubleshooting any external devices, ensure that all external cables are securely attached to the external connectors on
your system.
● Compare the technical specification of the system with the external device to check the compatibility.
● Check the external device functionality with some other similar system so that we are sure that the device is working
correctly.
● Check any other similar external device with this system so that we are sure that the system port is working correctly.
For any further queries contact,

Troubleshooting the video subsystem

NOTE: Ensure that the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under
Virtual Console. If this option is not selected, local video is disabled.
NOTE: The VGA ports are not hot-pluggable.
1. Check the cable connections (power and display) to the monitor.
2. Check the video interface cabling from the system to the monitor.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see the Getting help section.
Related references
Getting help

Troubleshooting a USB device

NOTE: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7.
1. Disconnect the keyboard and/or mouse cables from the system and reconnect them.
2. If the problem persists, connect the keyboard and/or mouse to another USB port on the system.
3. If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled.
NOTE: Older operating systems may not support USB 3.0.
4. Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved.
5. In iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
6. If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or mouse.
If the problem is not resolved, proceed to step 7 to troubleshoot other USB devices attached to the system.
If the problem is not resolved, proceed to troubleshoot other USB devices attached to the system.
7. Turn off all attached USB devices, and disconnect them from the system.
8. Restart the system.
9. If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the Integrated Devices
screen. If your keyboard is not functioning, use remote access to enable or disable the USB options.
182 Troubleshooting your system
Contact Technical Support.