Dell PowerEdge R610 Maintaining And Troubleshooting
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Also See for PowerEdge R610:
- Manual de usuario (210 pages) ,
- Hardware owner's manual (184 pages) ,
- Getting started with (129 pages)
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Summary of Contents for Dell PowerEdge R610
- Page 1 Maintaining and Troubleshooting the ™ ™ Dell PowerEdge R610 Server Release 1 03-603804 Issue 1 November 2010...
- Page 2 © applicable number of licenses and units of capacity for which the 2010, Avaya Inc. license is granted will be one (1), unless a different number of All Rights Reserved. licenses or units of capacity is specified in the documentation or other Notice materials available to you.
- Page 3 written consent of Avaya can be a criminal, as well as a civil offense under the applicable law. Third Party Components “Third Party Components” mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements (“Third Party Components”), which contain terms regarding the rights to use certain portions of the Software (“Third Party Terms”).
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Page 4: Table Of Contents
Contents ™ ™ Chapter 1: Maintaining and Troubleshooting the Dell PowerEdge R610 Server.. 5 ....................... 5 Dell R610 Server overview ...................... 5 How to use this document .................... 5 Downloading Dell documentation .................... 6 Dell R610 documentation set ...................... 7 General troubleshooting .................. 8 Front panel troubleshooting indicators .................. -
Page 5: Chapter 1: Maintaining And Troubleshooting The Dell Poweredge ™ R610 Server
Avaya product documentation for application-specific or solution-specific server configurations. How to use this document This guide contains information for maintaining and troubleshooting the Dell R610 Server as part of an Avaya deployment and provides: • Instructions for how to find the appropriate online server documentation from Dell •... -
Page 6: Dell R610 Documentation Set
™ R610 Server 2. On the Welcome to Dell Support page click on the Start Here button in the Support for Enterprise IT section. 3. On the Welcome to Enterprise IT Support click on Select a product in the Product Support section. -
Page 7: General Troubleshooting
System messages HOM: System Messages Caution: For advanced troubleshooting only—consult Avaya Services. Note: Keyboard, monitor, and mouse are required. ™ ™ November 2010 Maintaining and Troubleshooting the Dell PowerEdge R610 Server Comments on this document? infodev@avaya.com... -
Page 8: Front Panel Troubleshooting Indicators
Maintaining and Troubleshooting the Dell ™ PowerEdge ™ R610 Server Front panel troubleshooting indicators Use the front panel indicators listed to troubleshoot server components: Description Avaya recommendation Power-on indicator, power button Indicates when the system power is on. The power button controls the DC power supply output to the system. -
Page 9: Rear Panel Troubleshooting Indicators
Use the rear panel indicators listed to troubleshoot server components: Description Avaya recommendation iDRAC6 Enterprise/Express port (optional) Dedicated management port for the optical iDRAC6 Enterprise/Express card. Table continues… ™ ™ November 2010 Maintaining and Troubleshooting the Dell PowerEdge R610 Server Comments on this document? infodev@avaya.com... -
Page 10: Troubleshooting External Server Components
Maintaining and Troubleshooting the Dell ™ PowerEdge ™ R610 Server Description Avaya recommendation VFlash media slot (optional) Connects an external SD memory card for the optional iDRAC6 Enterprise/Express card. Serial connector PCIe slot 1 Consult application/solution documentation for specific behavior of the optional card in this slot. -
Page 11: Troubleshooting Internal Server Components
If the part is defective, see Replacing external server components. Troubleshooting internal server components Use the checklist below to troubleshoot any of the following internal server components: ™ ™ November 2010 Maintaining and Troubleshooting the Dell PowerEdge R610 Server Comments on this document? infodev@avaya.com... - Page 12 Maintaining and Troubleshooting the Dell ™ PowerEdge ™ R610 Server Part number Description 700501323 R610 SRVR DUAL PORT 1GB NIC 700501422 R610 SRVR DVD-RW DRIVE W/ BRKT 700501423 R610 SRVR FAN FRU 700501320 R610 SRVR 2GB MEMORY DIMM 700501320 R610 SRVR 4GB MEMORY DIMM...
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Page 13: Replacing External Components
Replace the component: • R610 SRVR 146GB 10K SAS 2.5” HDD HOM: Hard drives • R610 SRVR 146GB 15K SAS 2.5” HDD Table continues… ™ ™ November 2010 Maintaining and Troubleshooting the Dell PowerEdge R610 Server Comments on this document? infodev@avaya.com... -
Page 14: Replacing Internal Components
Maintaining and Troubleshooting the Dell ™ PowerEdge ™ R610 Server Task Reference Avaya recommendation • R610 SRVR 300GB 10K SAS 2.5” HDD • R610 SRVR 600GB 10K SAS 2.5" HDD • R610 SRVR AC PWR Ensure that the replacement SUP 502W ES... - Page 15 • R610 SRVR RAID HOM: RAID Battery Remove the battery BATTERY from the cable. Do not replace the battery cable unless it is defective. Table continues… ™ ™ November 2010 Maintaining and Troubleshooting the Dell PowerEdge R610 Server Comments on this document? infodev@avaya.com...
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Page 16: Lcd Status Message Explanations
Maintaining and Troubleshooting the Dell ™ PowerEdge ™ R610 Server Task Reference Avaya recommendation Note: Monitor, keyboard, and mouse might be necessary for server reboot. Replace the cover HOM: Opening and Closing the System Slide the server into the RI-SR... - Page 17 The system is no longer fan- Check room temperature and external redundant. Another fan air flow. If both are within acceptable Table continues… ™ ™ November 2010 Maintaining and Troubleshooting the Dell PowerEdge R610 Server Comments on this document? infodev@avaya.com...
- Page 18 Maintaining and Troubleshooting the Dell ™ PowerEdge ™ R610 Server Code Text Causes Corrective action failure will put the system at limits, then escalate for possible risk of over-heating. server replacement. Check control panel LCD for additional scrolling messages. E1410...
- Page 19 Unknown Err The system BIOS has Escalate for possible server determined that there has replacement. been an error in the system, Table continues… ™ ™ November 2010 Maintaining and Troubleshooting the Dell PowerEdge R610 Server Comments on this document? infodev@avaya.com...
- Page 20 Maintaining and Troubleshooting the Dell ™ PowerEdge ™ R610 Server Code Text Causes Corrective action but is unable to determine its origin. E1715 Fatal I/O error. The system BIOS has Call Avaya Services. determined there has been an error in the system.
- Page 21 BIOS POST memory test Escalate for possible server failure. replacement. E2020 CPU Config CPU configuration failure. Check for specific error messages. Table continues… ™ ™ November 2010 Maintaining and Troubleshooting the Dell PowerEdge R610 Server Comments on this document? infodev@avaya.com...
- Page 22 Maintaining and Troubleshooting the Dell ™ PowerEdge ™ R610 Server Code Text Causes Corrective action E2021 Memory Population Incorrect memory Check for specific error messages. configuration. Memory Escalate for possible memory or population order incorrect. server replacement. E2022 POST Fail General failure after video.
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Page 23: Contacting Avaya Services
• The support telephone number is 1–800–242–2121 in the United States. • For additional support telephone numbers, see the Avaya Website: http://www.avaya.com/ support. ™ ™ November 2010 Maintaining and Troubleshooting the Dell PowerEdge R610 Server Comments on this document? infodev@avaya.com... - Page 24 LCD status messages ............16 troubleshooting external components ............ general ................7 internal components ............. using front panel indicators ..........8 using rear panel indicators ..........™ ™ Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010 Comments on this document? infodev@avaya.com...