Nortel NN43118-100 User Manual page 132

Additional phone features
Table 6: Troubleshoot Virtual Office (Part 2 of 3)
Displayed message
Invalid ID (1)
Invalid ID (2)
Invalid ID (3)
Locked from Login
Permission Denied
(1)
Permission Denied
(3)
132
Probable cause
Incorrect user ID
entered.
user ID is not in
Gatekeeper
database.
Incorrect user ID
entered.
Incorrect user ID
entered.
user ID in
Gatekeeper database
points to originating
Call Server.
Three failed attempts
to enter the correct
Station Control
Password.
Remote phone has
no Station Control
Password.
Incorrect user ID
entered.
Remote phone has
no Station Control
Password.
Actions
Enter correct user ID.
Notify system
administrator.
Enter correct user ID.
Enter correct user ID.
Notify system
administrator.
Wait one hour for the
lock to clear
automatically, or
notify system
administrator to clear
lock.
Notify system
administrator.
Enter correct user ID.
Notify system
administrator.