Logging Out Of Virtual Office; Troubleshooting Virtual Office - Nortel NN43118-100 User Manual

Logging out of Virtual Office

Troubleshooting Virtual Office

If you receive a Virtual Office error message, it will appear on the LCD
screen. Table 6 lists error messages and actions to correct the causes.
Table 6: Troubleshoot Virtual Office (Part 1 of 3)
Displayed message
Busy, try again
1. Tap the Services
2. Press the
scroll and to highlight
Logout.
3. Tap the Select
Probable cause
Remote IP Phone is
active (not idle).
Automatic Call
Distribution (ACD) is
logged in.
Make-Set-Busy is
inactive on ACD
IP Phone.
Additional phone features
soft key.
Up/Down navigation keys to
Virtual Office
soft key.
Actions
Wait for remote
IP Phone to become
idle and try again.
Log out of ACD
IP Phone before
initiating Virtual
Office from another
IP Phone.
Set Make-Set-Busy
active on ACD
IP Phone.
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