BMW M4 COUPE Owner's Handbook Manual page 238

Mobility
If a cancellation request is displayed on the
Control Display, the emergency call can be
cancelled.
If the situation permits, wait in the vehicle
until voice contact has been established.
▷ LED flashes green when the connection to
the emergency number has been estab‐
lished.
When an emergency call is sent via BMW,
data is sent to the emergency call centre in
order to decide what rescue measures are
required. The data may include, for exam‐
ple, the current position of the vehicle, if
this can be determined. If questions posed
by the emergency call centre remain unan‐
swered, rescue measures are automatically
initiated.
If you can no longer hear the emergency
call centre through the loudspeakers, the
hands-free system may be broken. How‐
ever, the emergency call centre may still be
able to hear you speak.
The emergency call centre ends the emer‐
gency call.
Mobile Service
General
In many countries, the Mobile Service is avail‐
able by phone twenty-four hours a day, seven
days a week. Support can be obtained there in
the event of a breakdown.
Breakdown assistance
Principle
The Mobile Service offered by the BMW Group
can be contacted if you require help in the
event of a breakdown.
General
In the case of a breakdown, data on the vehicle
condition can be transferred to the Mobile
238
Breakdown Assist
Online Edition for Part no. 01402981699 - VI/17
Service. It is possible that malfunctions can be
remedied directly.
Contact with the Mobile Service can also be
done with a Check Control message, see
page 105.
Requirements
▷ Activated ConnectedDrive contract, equip‐
ment with intelligent emergency call or
BMW ConnectedDrive services.
▷ Mobile reception.
▷ Ignition or standby state is switched on.
Starting breakdown assistance
When equipped with Teleservice, support is
provided first through the Teleservice Diagno‐
sis and then by the Teleservice Assistance.
Via iDrive:
1. "ConnectedDrive"
2. "BMW Assistance"
3. "BMW Roadside Assistance"
A voice connection is established.
Teleservice Diagnosis
Teleservice Diagnosis enables the transfer of
detailed vehicle data that is necessary for diag‐
nosis of the vehicle via mobile telephony. This
data is transferred automatically.
A voice connection to Mobile Service is estab‐
lished.
Starting Teleservice Assistance
The Teleservice Assistance enables a deeper
diagnosis of the vehicle by the Mobile Service.
You can launch Teleservice Assistance by re‐
questing it through Mobile Service.
1. Park the vehicle safely.
2. Apply the parking brake.
3. Control Display is switched on.
4. "Teleservice Help"