Electronic Return Receipt (Err) - Pitney Bowes SendPro P Series User Manual

Running mail
7. If you have enabled tracking services prompts, the envelope that displays on the Run Mail
screen refreshes once you type in the tracking number showing where you should place the
tracking number label.
8. Put the label on the envelope as prompted by the system, then select Next and then OK.
9. Select the Tape key to print a tape. To print postage on a piece of mail, select the Start button.
10. If the job you are running is set up to process a single tape or mailpiece, the system will ask you
if you want to track another mailpiece. It also provides you with the option of automatically
printing a receipt after every mailpiece.
11. Once the job is complete, you are prompted to upload your records. It is recommended that you
upload all your records after every job.

Electronic Return Receipt (ERR)

You can eliminate the traditional "Green Card" and save money as well by using the Electronic Return
Receipt (ERR) option available on your system. This option is available when using the Electronic
Certified Service.
When you select this option, all return receipt information required by the USPS for a particular
mailpiece is sent electronically to our Data Center.
Instead of receiving the green receipt postcard, you track your certified ERR mailpiece at the Pitney
Bowes or USPS web site.
In addition, if you subscribe to the service, you can enter a customer reference that links the package
ID (barcode number) to the recipient. This information field allows you to identify the recipient in any
way you choose: for example, by name, invoice number, unique customer ID, etc. The customer
reference can be up to 14 alphanumeric characters long. An Electronic Return Receipt provides the
same proof of mailing and receipt as the traditional Certified Mail Return Receipt, otherwise known as
the Green Card, less the hard copy signature. The delivery tracking system stores the transaction and
signature electronically should you ever need it.
Refer to How to Use Electronic Return Receipt Service for detailed information on using ERR.
How to use Electronic Return Receipt (ERR)
Tracking services are available when you use the Attached Scale or Manual Weight entry method.
The following steps are based on using Priority class and the Electronic Certified service with
Electronic Return Receipt.
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