Tracking A Shipment - Pitney Bowes SendPro P Series User Manual

6. Click the Refill Add Postage button.
Notes:
If you get a message "we couldn't process your payment" and you're using a Reserve Account
or Purchase Power for payment, you may not have sufficient funds available. To resolve this
error, contact customer support.
If you are using a credit card as a payment method, you will be charged 3.5% on the amount
you enter for the refill.

Tracking a shipment

You track a shipment using its tracking number, a unique number assigned to each shipping label you
create. The tracking number is used to electronically to track the package as it moves through its
carrier's mailstream.
1. View all tracking numbers:
a. Select the History button in the Shipping tile on the Home screen.
b. Locate the tracking number in the list of shipments.
Note: Each line in the list represents a single shipment and includes the Status field. This
tells you if the shipment's label has been printed, if the shipment is in transit, has been
delivered or has been voided.
c. To view the tracking event details for that shipment, click on the View link or > arrow in the
left of the column list, next to the shipment's date, to reveal the shipment's details.
2. Search for a tracking number:
a. Look for the search box on the History screen.
b. Enter the tracking number in the field.
c. The system automatically narrows down the list of shipments based on the information you
provide.
Pitney Bowes User Guide April 2022
SendPro Shipping Solution
103