Ricoh Aficio MP 5500 Operating Instructions Manual page 408

Troubleshooting When Using the Scanner Function
Message
Communication er-
ror has occurred
on the network.
Scanner is in use
for other func-
tion. Please
wait.
Insufficient mem-
ory. Close all
other applica-
tions, then re-
start scanning.
4
No User Code is
registered. Con-
sult your system
administrator.
Any of Login User
Name, Login Pass-
word or Driver
Encryption Key is
incorrect.
64
Cause
A communication error
has occurred on the net-
work.
A function of the machine
other than the scanner
function is being used
such as the copier func-
tion.
Memory is insufficient.
Access is restricted with
user codes.
The entered login user
name, password, or driv-
er encryption key was in-
valid.
Solution
Check whether the client computer can
use the TCP/IP protocol.
Wait for a while and reconnect.
• Close all the unnecessary applica-
tions running on the client comput-
er.
• Uninstall the TWAIN driver, and
then reinstall it after restarting the
computer.
Contact the administrator of the ma-
chine.
• Check the login user name, login
password, and driver encryption
key.
• Permission to use this function has
not been granted. Contact the ad-
ministrator.