Ricoh Aficio MP 5500 S/P Operating Instructions Manual
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Ricoh Aficio MP 5500 S/P Operating Instructions Manual

Ricoh Aficio MP 5500 S/P Operating Instructions Manual

Troubleshooting
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See also: Scanner Reference , Operating Instructions Manual
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
When the Machine Does Not Operate As wanted
1
Troubleshooting When Using the Copy Function
2
Troubleshooting When Using the Printer Function
3
Troubleshooting When Using the Scanner Function
4
Adding Paper, Toner and Staples
5
Clearing Misfeeds
6
Remarks
7

Operating Instructions

Troubleshooting

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Summary of Contents for Ricoh Aficio MP 5500 S/P

  • Page 1: Operating Instructions

    Operating Instructions Troubleshooting When the Machine Does Not Operate As wanted Troubleshooting When Using the Copy Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Adding Paper, Toner and Staples Clearing Misfeeds Remarks Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine"...
  • Page 2 Adobe Systems, Incorporated. PCL is a registered trademark of Hewlett-Packard Company. Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh Company Limited. Other product names used herein are for identification purposes only and might be trademarks of their respective companies.

  • Page 3: Manuals For This Machine

    Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. ❖ About This Machine Be sure to read the Safety Information in this manual before using the ma- chine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.
  • Page 4 ❖ Other manuals • Infromation • PostScript3 Supplement • UNIX Supplement • Manuals for DeskTopBinder Lite Note ❒ Manuals provided are specific to machine types. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ❒...

  • Page 5: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine ..................i How to Read This Manual ..................1 Symbols ........................1 1. When the Machine Does Not Operate As wanted Indicators........................3 Panel Tone......................4 Checking Machine Status and Settings...............5 When an Indicator to the Right of a Function Key is Lit ........8 When You Have Problems Operating the Machine..........9 When a Job is Not Performed................14 2.
  • Page 6 When a Message is Displayed ................54 When a Message is Displayed on the Control Panel ..........54 When a Message is Displayed on the Client Computer...........61 5. Adding Paper, Toner and Staples Loading Paper ...................... 65 Loading Paper into Tray 1 (Tandem Tray) ............... 65 Loading Paper into Tray 2 and 3................67 Loading Paper into the Large Capacity Tray (LCT) ..........

  • Page 7: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Ma- chine.

  • Page 9: Indicators

    1. When the Machine Does Not Operate As wanted This chapter explains basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains Indicators displayed when the machine requires the user to remove misfed paper, add paper, or other perform other procedures. x: Misfeed indicator Appears when a misfeed occurs.

  • Page 10: Panel Tone

    When the Machine Does Not Operate As wanted Panel Tone The following table explains the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine condi- tions. Beep pattern Meaning Cause Two long beeps.

  • Page 11: Checking Machine Status And Settings

    Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine's system status. ❖ Maintenance Info You can check the following items under [Maintenance Info]: • [Remaining Toner] Displays the amount of remaining toner. • [No Staples] Displays the amount of remaining staples.
  • Page 12 When the Machine Does Not Operate As wanted ❖ Inquiry You can check the following items under [Inquiry]: • [Machine Repairs] Displays the machine number and contact number that are required for service. • [Sales Representative] Displays the sales representative's telephone number. •...
  • Page 13 Checking Machine Status and Settings Note ❒ [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when these errors occur. ❒ For details about how to locate and remove misfeeds, see “Checking Jammed Paper” or “Removing Jammed Paper”. Reference p.84 “Locating Jammed Paper”.

  • Page 14: When An Indicator To The Right Of A Function Key Is Lit

    When the Machine Does Not Operate As wanted When an Indicator to the Right of a Function Key is Lit When an indicator to the right of a function key lights up, press the correspond- ing function key. Then, follow the instructions displayed on the control panel. Problem Cause Solution...

  • Page 15: When You Have Problems Operating The Machine

    When You Have Problems Operating the Machine When You Have Problems Operating the Machine The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. Important ❒ Check the contact address and Serial No. of Machine shown in the call service message, and then contact your service representative.
  • Page 16 When the Machine Does Not Operate As wanted Problem Cause Solution The scanned originals ex- • Press [Store File] to store pages that “ Memory is full. ceed the number of have been scanned. Delete unneces- Do you want to sheets/pages that can be sary files with [Delete File].
  • Page 17 When You Have Problems Operating the Machine Problem Cause Solution Misfeeds occur frequent- There is a foreign object • Remove the paper. See p.83 “Re- on the finisher tray. moving Jammed Paper”. • Do not place anything on the finish- er tray.

  • Page 18: Document Server

    When the Machine Does Not Operate As wanted Problem Cause Solution Authentication failed. The entered login user Inquire the user administrator for the name or login password correct login user name and login pass- is not correct. word. Authentication failed. The machine cannot per- Contact the administrator.

  • Page 19: This Machine

    When You Have Problems Operating the Machine Problem Cause Solution Memory frequently be- The document server Delete unnecessary files. On the file se- comes full. memory is full. lection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following.

  • Page 20: When A Job Is Not Performed

    When the Machine Does Not Operate As wanted When a Job is Not Performed If you cannot execute a function, it may be that the machine is being held up by another function. If you cannot execute a function, terminate any other functions currently active, and then try executing the function again.
  • Page 21 When a Job is Not Performed Mode after you select Copy Printer Mode before you select × × × Copy Operations for Copying → → → × Stapling → → × Sort × × × × × Interrupt Operations Copying for Copying ×...
  • Page 22 When the Machine Does Not Operate As wanted Mode after you select Copy Printer Mode before you select × × × Document Operations Server for Docu- ment Server × × × × × × Scanning a Document to Store in Doc- ument Server Printing from Docu-...
  • Page 23 When a Job is Not Performed Note ❒ Stapling cannot be used at the same time for multiple functions. ❒ If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display Mode”.
  • Page 24 When the Machine Does Not Operate As wanted...

  • Page 25: Troubleshooting When Using The Copy Function

    2. Troubleshooting When Using the Copy Function This chapter explains likely causes of and possible solutions for copier function problems. When a Message Appears This section explains the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒...
  • Page 26 Troubleshooting When Using the Copy Function Message Cause Solution The Punch function can- The following paper sizes are available Cannot punch this not be used with paper for Punch mode: paper size. size selected. • 2 holes: A3L, B4L, A4KL, B5KL, A5KL, B6L, A6L, 11”×17”L, 11”×15”L, 11”×14”L, 10”×15”L, 10”×14”L, Legal (8...
  • Page 27 When a Message Appears Message Cause Solution A paper size not available The following paper sizes are available Duplex is not in Duplex mode has been for Duplex mode: A3L, B4L, A4KL, available with selected. B5KL, A5KL, 11”×17”L, this paper size. 11”×15”L, 11”×14”L, 10”×15”L, 10”×14”L, Legal (8 ”×14”)L, Letter...
  • Page 28 Troubleshooting When Using the Copy Function Message Cause Solution The entered login user Inquire the user administrator for the Authentication name or login password correct login user name and login pass- has failed. is not correct. word. The machine cannot per- Contact the administrator.
  • Page 29 When a Message Appears Message Cause Solution Press the {Interrupt} key on the sub-ma- The sub-machine is in In- Sub-machine is in terrupt mode. chine to cancel Interrupt mode. Interrupt mode. Paper type or tray set- Make the same settings on both ma- Sub-machine does tings on the two ma- chines.

  • Page 30: Display During Connect Copy

    Troubleshooting When Using the Copy Function Display During Connect Copy This section explains about the display during Connect Copy. Problem Cause Solution [Connect Copy] is not dis- The sub-machine's main Turn on the sub-machine's main power. played. power is off. [Connect Copy] is not dis- Functions that cannot be Cancel the functions selected on the...

  • Page 31: If Connect Copy Is Cancelled

    If Connect Copy is Cancelled If Connect Copy is Cancelled This section explains about causes and remedies when Connect Copy is cancelled. Problem Cause Solution The machine cancels The main machine's main Turn on the sub-machine's main power Connect Copy. power is off, or the opera- or operation switch, and then press tion switch has been...

  • Page 32: If You Cannot Exit From Connect Copy

    Troubleshooting When Using the Copy Function If You Cannot Exit from Connect Copy This section explains about causes and remedies if you cannot exit from Connect Copy. Problem Cause Solution Press the {Clear/Stop} key on the main There is no response Scanning is in progress.

  • Page 33: When You Cannot Make Clear Copies

    When You Cannot Make Clear Copies When You Cannot Make Clear Copies This section explains likely causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too high. Adjust the image density. See “Adjust- ing Copy Image Density”, Copy/Docu- ment Server Reference.
  • Page 34 Troubleshooting When Using the Copy Function Problem Cause Solution Parts of images are not The original is not set cor- Set originals correctly. See “Placing copied. rectly. Originals”, Copy/Document Server Reference. Parts of images are not The correct paper size is Select the proper paper size.

  • Page 35: When You Cannot Make Copies As Wanted

    When You Cannot Make Copies As Wanted When You Cannot Make Copies As Wanted This section explains likely causes of and possible solutions for unclear copies. ❖ Basic Problem Cause Solution Misfeeds occur frequent- The number of sheets Load paper only as high as the upper loaded exceeds the capac- limit markings on the side fence of the ity of the machine.
  • Page 36 Troubleshooting When Using the Copy Function Problem Cause Solution Staples are wrongly posi- Originals are not set cor- Check the correct position to place the tioned. rectly. originals. See “Staple”, Copy/Docu- ment Server Reference. You cannot combine sev- Selected functions cannot Check the combination of functions eral functions.
  • Page 37 When You Cannot Make Copies As Wanted Problem Cause Solution In Margin Adjustment You set a wide erased Set a narrower margin with User Tools. mode, parts of the origi- margin. You can set the width between 0 - 30 nal image are not copied.
  • Page 38 Troubleshooting When Using the Copy Function ❖ Duplex Problem Cause Solution Cannot print in duplex You have loaded paper Remove paper loaded on the bypass mode. on the bypass tray. tray. Load paper in another tray. Cannot print in duplex You have loaded paper Change the paper.

  • Page 39: When Memory Is Full

    When You Cannot Make Copies As Wanted When Memory is Full This section explains likely causes of and possible solutions for problems related to full memory. Message Cause Solution The scanned originals ex- Press [Print] to copy scanned originals Memory is full. ceeds the number of pag- and cancel the scanning data.
  • Page 40 Troubleshooting When Using the Copy Function...

  • Page 41: Troubleshooting When Using The Printer Function

    3. Troubleshooting When Using the Printer Function This chapter explains likely causes of and possible solutions for printer function problems. When a Message Appears during Installation of the Printer Driver This section explains what to do if a message appears when installing the printer driver.

  • Page 42: Windows 2000

    Troubleshooting When Using the Printer Function Windows 2000 This section explains the procedure under Windows 2000. On the [Start] menu, point to [Settings], and then click [Printers]. Double-click the Add Printer icon. Follow the instructions in Add Printer Wizard. If the CD-ROM drive is D, the source files of the printer driver are stored in the following location: •...

  • Page 43: Windows Nt 4.0

    When a Message Appears during Installation of the Printer Driver Windows NT 4.0 This section explains the procedure under Windows NT 4.0. On the [Start] menu, point to [Settings], and then click [Printers]. Double-click the Add Printer icon. Follow the instructions in Add Printer Wizard. If the CD-ROM drive is D, the source files of the printer driver are stored in the following location: •...

  • Page 44: If Usb Connection Fails

    Troubleshooting When Using the Printer Function If USB Connection Fails This section explains how to troubleshoot a problem related to USB connection. Problem Cause Solution The machine is not auto- The USB cable is not con- Turn off the power of the machine, re- matically recognized.

  • Page 45: When A Message Appears

    When a Message Appears When a Message Appears This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Reference Before turning the main power off, see “Turning On/Off the Power”, About This Machine.

  • Page 46: Alert Messages

    Troubleshooting When Using the Printer Function Alert Messages This section describes the machine Alert messages. Message Cause Solution • IEEE 802.11b interface Turn off the machine and check the Cannot connect with unit was not inserted IEEE 802.11b interface unit is inserted the wireless card.

  • Page 47: Checking The Error Log

    When a Message Appears Message Cause Solution Maximum capacity of Reduce the value of [Resolution] in the Memory Overflow PCL 5e/6 or PostScript 3 printer driver. Alternatively, select list display has been ex- [Frame Priority] from [Memory Usage] in ceeded. [System].

  • Page 48: When You Cannot Print

    Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing [Print]. Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine.
  • Page 49 When You Cannot Print Problem Cause Solution Printing does not start. If the machine is operat- Check access point settings when in the ing in an extended wire- infrastructure mode. Depending on the less LAN, the receiver's access point, client access may be limit- MAC address may be ed by MAC address.
  • Page 50 Troubleshooting When Using the Printer Function ❖ When the machine is connected to the computer using the interface cable The following shows how to check the print port when the data-in lamp does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2.

  • Page 51: Other Printing Problems

    Other Printing Problems Other Printing Problems This section explains likely causes of and possible solutions for problems that can occur when printing from a computer. Problem Cause Solution Print is smudges. Settings for thick pa- • PCL 5e/6 and PostScript 3 per have not been Select [Thick] in the [Type:] list on the [Paper] made when printing...
  • Page 52 Troubleshooting When Using the Printer Function Problem Cause Solution Images are printed at The tray's side fence Check the side fence are locked. See p.72 slant. might not be locked. “Changing the Paper Size”. Print is slanted. The paper is feeding Load the paper correctly.
  • Page 53 Other Printing Problems Problem Cause Solution There is considerable Processing time de- If the data-in lamp is blinking, data has been delay between the pends on data vol- received by the printer. Wait for a moment. print start instruction ume. High volume Making the following setting on the printer and actual printing.
  • Page 54 Troubleshooting When Using the Printer Function Problem Cause Solution ❖ RPCS There is considerable Processing time de- delay between the pends on data vol- Select the lower value for [Resolution:] on print start instruction ume. High volume the [Print Quality] tab in the printer driver's and actual printing.
  • Page 55 Other Printing Problems Problem Cause Solution Duplex printing is You have loaded thick Specify another paper type. malfunctioning. paper heavier than 110 g/m Duplex printing is Duplex printing can- Change the Paper Type setting for the tray to malfunctioning. not be done with a [2 Sided Copy] on the System Settings menu.
  • Page 56 Troubleshooting When Using the Printer Function Problem Cause Solution PDF files do not print PDF files cannot be Change the PDF File Security setting. out/cannot perform printed if they are [PDF Direct Print]. print-disabled via PDF File Security. PDF files do not print High compression Open the application used to create the PDF, out/cannot perform...

  • Page 57: When Scanning Is Not Done As Expected

    4. Troubleshooting When Using the Scanner Function This chapter explains likely causes of and possible solutions for scanner function problems. When Scanning is Not Done as Expected This section explains causes and remedies when scan results are not as expected. Problem Cause Solution...

  • Page 58: When You Cannot Send Scanned Files

    Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections explain likely causes of and solutions for Network Deliv- ery and E-mail Sending-related problems. When Stored Files Cannot be Accessed This section explains likely causes of and possible solutions for job access-relat- ed problems.

  • Page 59: When Stored Files Cannot Be Edited

    When You Cannot Send Scanned Files When Stored Files Cannot be Edited This section explains likely causes of and possible solutions for the TWAIN driv- er failing to operate. Problem Cause Solution Stored files cannot be Limits have been imposed using Contact the administrator.

  • Page 60: When A Message Is Displayed

    Troubleshooting When Using the Scanner Function When a Message is Displayed This section explains likely causes of and possible solutions for error messages that may appear on the machine's control panel. When a Message is Displayed on the Control Panel This section explains causes and remedies if an error message appears on the display of the control panel.
  • Page 61 When a Message is Displayed Message Cause Solution The number of files ex- Reduce the number of files and send Exceeded max. ceeded the maximum them again. number of files number possible. which can be sent at the same time. Reduce the number of the selected files.
  • Page 62 Troubleshooting When Using the Scanner Function Message Cause Solution The destination comput- Check whether the computer name and Cannot find the er name or folder name is the folder name for the destination are specified path. invalid. correct. Please check the settings.
  • Page 63 When a Message is Displayed Message Cause Solution The correct Network set- • Check the network settings of the Connection with tings are not made. client computer. the destination has failed. Check • Check that components such as the LAN cable are connected properly. the status and connection.
  • Page 64 Troubleshooting When Using the Scanner Function Message Cause Solution Too many jobs are in Retry sending after sending jobs in Output buffer is standby state, and send- standby state completes. full. Sending the ing was cancelled. data has been cancelled. Please try again later.
  • Page 65 When a Message is Displayed Message Cause Solution The entered login user Check the login user name and login Authentication name or login password password. The machine is unable to au- has failed. is incorrect. thenticate. Contact an administrator. The entered path format Confirm the destination computer and The entered path is incorrect.
  • Page 66 Troubleshooting When Using the Scanner Function Message Cause Solution No paper is set in the Load paper of the sizes listed in the No paper. Load specified paper tray. message. paper of one of the following sizes, then press [Start Printing]. The scanned original ex- Specify the scan size and resolution Exceeded max.

  • Page 67: When A Message Is Displayed On The Client Computer

    When a Message is Displayed When a Message is Displayed on the Client Computer This section explains likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. Important ❒ If a message not described here appears, act according to the message. For in- formation about how to turn off the main power switch, see About This Ma- chine.
  • Page 68 Troubleshooting When Using the Scanner Function Message Cause Solution The TWAIN scanner Contact your service representative. Scanner is not function cannot be used available on the on this machine. specified device. • The machine's main • Set the main power switch to “On”. Scanner is not power switch is off.
  • Page 69 When a Message is Displayed Message Cause Solution Scanner memory is insuf- • Reset the scan size. Insufficient mem- ficient. ory. Reduce the • Lower the resolution. scanning area. • Set with no compression. See TWAIN Driver help. The problem may be due to the follow- ing cause: •...
  • Page 70 Troubleshooting When Using the Scanner Function Message Cause Solution A communication error Check whether the client computer can Communication er- has occurred on the net- use the TCP/IP protocol. ror has occurred work. on the network. A function of the machine Wait for a while and reconnect.

  • Page 71: Adding Paper, Toner And Staples

    5. Adding Paper, Toner and Staples This chapter explains troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section explains what to do when paper runs out and needs reloading. R CAUTION: • When loading paper, take care not to trap or injure your fingers. ”...
  • Page 72 Adding Paper, Toner and Staples Carefully pull out the paper tray until it stops. ANS051S Square the paper and place it print side down. • Whole tray pulled out ANS052S • Left half of the tray pulled out ANS053S Carefully push the paper tray fully in. Note ❒...

  • Page 73: Loading Paper Into Tray 2 And 3

    Loading Paper Loading Paper into Tray 2 and 3 The following procedure explains loading paper into Tray 2 and 3. Important ❒ Various sizes of paper can be loaded in Tray 2 and 3 by adjusting the positions of side fence and end fence. ❒...

  • Page 74: Loading Paper Into The Large Capacity Tray (Lct)

    Adding Paper, Toner and Staples Loading Paper into the Large Capacity Tray (LCT) The following procedure explains loading paper into the large capacity tray (LCT). The LCT is identified as Tray 4. Important ” × 11”K paper. ❒ The LCT loads A4K, B5K, 8 ❒...

  • Page 75: Loading Paper In The Interposer

    Loading Paper Press the {Down} key. The key blinks while the bottom plate is moving down. ANS033S Load paper by repeating steps Close the top cover of the large capacity tray (LCT). Note ❒ The tray can hold up to 4,000 sheets. Loading Paper in the Interposer The following procedure explains loading paper into the interposer.
  • Page 76 Adding Paper, Toner and Staples Load paper orderly. AMS056S Adjust the side fence to the paper size. AMS057S Note ❒ To set the paper in the interposer, align the orientation of originals in the ADF as shown below. ANR026S...
  • Page 77 Loading Paper Orientation-Fixed Paper or Two-Sided Paper The following describes paper with its orientation and printing surface specified (letterhead paper). Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed.

  • Page 78: Changing The Paper Size

    Adding Paper, Toner and Staples Changing the Paper Size This section explains how to change a paper size. Procedures for changing the paper size differ depending on the tray (tray 1 or other optional paper tray units). Make sure you are following the appropriate procedure before you begin.
  • Page 79 Changing the Paper Size Release the lock on the side fence. ANS023S While pressing down the release lever, slide the side fence until they are aligned the paper size you want to load. ANS024S Slide the end fence until it is aligned with the size of paper to you want to load.
  • Page 80 Adding Paper, Toner and Staples Square the paper and load it print side up. Re-lock the side fence again. ANS026S Carefully slide the paper tray fully in. Check the size on the display. Note ❒ If there is space between the side fence and paper, bring the side fence flush against the edge of the paper.
  • Page 81 Changing the Paper Size Changing to a Size that is Not Automatically Detected If you load a paper size that is not selected automatically, you need to specify the paper size with the control panel. This section explains how to load these paper taking 10”×...
  • Page 82 Adding Paper, Toner and Staples Select the tray for which you want to change the paper settings. Press either of [Tray Paper Size: Tray 2] to [Tray Paper Size: Tray 4]. Select the loaded paper size and feed direction, and then press [OK]. The set paper size and feed direction is displayed.

  • Page 83: Adding Toner

    Adding Toner Adding Toner This section explains adding and storing toner. R WARNING: • Do not incinerate used toner or toner containers. Toner dust might ig- nite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. R CAUTION: •...

  • Page 84: Inserting Toner

    Adding Paper, Toner and Staples Important ❒ Fault may occur if you use toner other than the recommended type. ❒ When adding toner, do not turn off the operation switch. If you do, settings will be lost. ❒ Always add toner when the machine instructs you. ❒...

  • Page 85: Used Toner

    Adding Toner Used Toner Toner cannot be re-used. Bring the stored used container to your sales representative or service represen- tative for recycling through our recycling system. If you discard it on your own, treat it as general plastic waste material.

  • Page 86: Adding Staples

    Adding Paper, Toner and Staples Adding Staples This section explains what to do when staples need replacing. Important ❒ Stapling failures or jams may occur if you use a staple cartridge other than that recommended. Refill the stapler according to the finisher type. (Check the type if you are un- sure.) For details about type of finisher, see “Options”, About This Machine.

  • Page 87: 3,000 Sheet-100 Sheet Staple Finisher

    Adding Staples 3,000 Sheet-100 Sheet Staple Finisher The following procedure explains how to add staples to the 3,000 Sheet-100 Sheet Staple Finisher. ANS048S...

  • Page 88: Booklet Finisher (Saddle Stitch)

    Adding Paper, Toner and Staples Booklet Finisher (Saddle Stitch) The following procedure explains how to add staples to the Booklet Finisher. ANS060S...

  • Page 89: Clearing Misfeeds

    6. Clearing Misfeeds This chapter explains what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper R CAUTION: • The inside of the machine could be very hot. Do not touch any parts other than specified in this document when removing misfed paper.

  • Page 90: Locating Jammed Paper

    Clearing Misfeeds Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the proce- dures stated on the sticker on the rear of main unit front cover. A misfeed has occurred in the place corresponding to the letter displayed on the control panel.
  • Page 91 Removing Jammed Paper Press the key of the section from where you want to remove the jammed paper. After each step is complete, press [Next]. To go back to the previous step, press [Previous]. When the jammed paper is entirely removed, restore the machine to its original state.

  • Page 92: Removing Jammed Paper

    Clearing Misfeeds Removing Jammed Paper The following procedure explains how to remove jammed paper. Important ❒ The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper. • When A is lit ANS002S •...

  • Page 93: When D Is Lit

    Removing Jammed Paper • When D is lit ANS005S • When E is lit ANS006S...
  • Page 94 Clearing Misfeeds • When F is lit ANS007S • When N1 is lit (when Z-Folding Unit is installed) ANS008S • When N2 or N3 is lit (when Z-Folding Unit is installed) ANS009S...
  • Page 95 Removing Jammed Paper • When P1 is lit ANS010S • When P2 is lit ANS011S • When Q is lit (when Interposer is installed) ANS012S...
  • Page 96 Clearing Misfeeds • When R1 - R8 is lit (when 3,000 Sheet-50 Sheet Staple Finisher is installed) ANS013S...
  • Page 97 Removing Jammed Paper • When R1 - R12 is lit (when Booklet Finisher is installed) ANR019S ANS015S...
  • Page 98 Clearing Misfeeds • When R1 - R7 is lit (when 3,000 Sheet-100 Sheet Staple Finisher is installed) ANS016S...
  • Page 99 Removing Jammed Paper • When W is lit (when Mailbox is installed) ANS017S • When U is lit (when Large Capacity Tray (LCT) is installed) ANS018S Note ❒ Inside the finisher, or inside the front cover, there is a sticker explaining how to remove misfed paper.

  • Page 100: Removing Jammed Staples

    Clearing Misfeeds Removing Jammed Staples This section explains how to remove jammed staples. Important ❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over in the tray. ❒ When the finisher is installed, after removing jammed staples, staples will not be ejected the first few times you try to use the stapler.

  • Page 101: 3,000 Sheet-100 Sheet Staple Finisher

    Removing Jammed Staples 3,000 Sheet-100 Sheet Staple Finisher The following procedure explains how to remove jammed staples from the 3,000 Sheet-100 Sheet Staple Finisher. ANS047S...

  • Page 102: Booklet Finisher (Saddle Stitch)

    Clearing Misfeeds Booklet Finisher (Saddle Stitch) The following procedure explains how to remove jammed staples from the Booklet Finisher. ANS062S...

  • Page 103: Removing Punch Waste

    Removing Punch Waste Removing Punch Waste This section explains how to remove punch waste. Note ❒ While “ ” is displayed, you cannot use Hole Punch Receptacle is full. the Punch function. 3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher The following procedure explains how to remove punch wastes from the 3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher.

  • Page 104: 3,000 Sheet-100 Sheet Staple Finisher

    Clearing Misfeeds Reinstall the punch waste box. ADB034S Close the front cover of finisher. “ ” disappears. Hole Punch Receptacle is full. Note ❒ If you do not reinstall the punch waste box in Step , the “ Hole Punch Re- ”...
  • Page 105 Removing Punch Waste Pull out the punch waste box carefully, and then remove punch waste. ANS020S Reinstall the punch waste box. ANS021S Close the finisher front cover. “ ” disappears. Hole Punch Receptacle is full. Note ❒ If you do not reinstall the punch waste box in Step , the “...
  • Page 106 Clearing Misfeeds...

  • Page 107: Remarks

    7. Remarks This chapter explains how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. Optimum environmental conditions The following describes precautions when moving the machine.
  • Page 108 Remarks Environments to avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.) •...

  • Page 109: Moving

    Where to Put Your Machine Moving The following describes precautions when moving the machine. R CAUTION: • Before moving the machine, be sure to disconnect all external connections, especially the power cord from the wall outlet. Damaged power cords are a fire and electric shock hazard.

  • Page 110: Power Connection

    Remarks Power Connection The following explains power supply. R WARNING: • Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord. •...

  • Page 111: Access To The Machine

    Where to Put Your Machine Access to the Machine Place the machine near the power source, providing the clearance areas shown. ZGVY510E Rear: 5 cm (2”) or more Right: 4 cm (1.6”) or more Front: 70 cm (27.5”) or more Left: 5 cm (2”) or more Note ❒...

  • Page 112: Maintaining Your Machine

    Remarks Maintaining Your Machine If the exposure glass, exposure glass cover, or ADF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty. Important ❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt plastic parts, a failure might occur.

  • Page 113: Cleaning The Auto Document Feeder

    Maintaining Your Machine Cleaning the Auto Document Feeder The following procedure explains how to clean the ADF. Clean the white sheet of the ADF. Clean 1 and 2. AMJ031S Pull the lever. ZGUH700J Wipe the scanning glass. ZGUH710J...

  • Page 114: Index

    INDEX Data Storage 3,000 Sheet-100 Sheet Display During Connect Copy Staple Finisher Document Server 3,000 Sheet-50 Sheet Duplex Staple Finisher Edit Access to the Machine Enquiry Adding Environment Paper Environments to avoid Staples Error Log Toner Adding Staples Exposure Glass 3,000 Sheet-100 Sheet Staple Finisher Exposure Glass Cover 3,000 Sheet-50 Sheet Staple Finisher...
  • Page 115 Machine Address Info Toner Troubleshooting Machine environment Copy Function Maintaining Your Machine Printer Function Maintenance Info Scanner Function Manuals for This Machine TWAIN Memory is Full TWAIN Driver Cannot be Started Moving Multi-accessing USB Connection Fails Network Delivery Function Used Toner Cannot be Used When a Message Appears Operations are Not Possible...
  • Page 116 B246-7757...
  • Page 117 In accordance with IEC 60417, this machine uses the following symbols for the main power switch: a means POWER ON. c means STAND BY. Copyright © 2006...
  • Page 118 Type for MP 5500/Aficio MP 5500/IS2255 Type for MP 6500/Aficio MP 6500/IS2265 Type for MP 7500/Aficio MP 7500/IS2275 EN USA B246-7757...

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