Ricoh Aficio MP 5500 Operating Instructions Manual page 406

Troubleshooting When Using the Scanner Function
Message
Scanner is not
available on the
specified device.
Scanner is not
available. Check
the scanner con-
nection status.
4
No response from
the scanner.
No response from
the scanner.
Error has oc-
curred in the
scanner.
Fatal error has
occurred in the
scanner.
Cannot connect to
the scanner.
Check the network
Access Mask set-
tings in User
Tools.
Scanner is not
ready. Check the
scanner and the
options.
62
Cause
The TWAIN scanner
function cannot be used
on this machine.
• The machine's main
power switch is off.
• The machine is not
connected to the net-
work correctly.
The machine is not con-
nected to the network
correctly.
The network is crowded.
The application-speci-
fied scan conditions have
exceeded the setting
range of the machine.
An unrecoverable error
has occurred on the ma-
chine.
An access mask is set.
The ADF cover is open.
Solution
Contact your service representative.
• Set the main power switch to "On".
• Check whether the machine is con-
nected to the network correctly.
• Deselect the personal firewall func-
tion of the client computer.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine's protocol. See
"Network Settings", General Set-
tings Guide and "Using telnet",
Network Guide.
Check whether the machine is connect-
ed to the network correctly.
Wait for a while, and then try to recon-
nect.
Check whether the scanning settings
made with the application exceed the
setting range of the machine.
An unrecoverable error has occurred in
the machine. Call your service repre-
sentative.
Contact the network or scanner admin-
istrator.
Check whether the ADF cover is closed.