Forgot Your Administrator's Password; Problems When Preparing Network Scanning; Hints To Solving Problems; Cannot Access Web Config - Epson DS-790WN User Manual

Solving Problems

Forgot Your Administrator's Password

You need help from service personnel. Contact your local dealer.
Note:
The following provides the initial values for the Web Config administrator.
❏ User name: none (blank)
❏ Password: serial number of the scanner
To find the serial number, check the label attached to the rear of the scanner. If you restore the default settings for the
administrator password, it is reset to the initial values.

Problems when Preparing Network Scanning

Hints to Solving Problems

❏ Checking the error message
When trouble has occurred, first check whether there are any messages on the scanner's control panel or driver
screen. If you have the notification email set when the events occur, you can promptly learn the status.
❏ Checking the communication status
Check the communication status of server computer or client computer by using the command such as ping
and ipconfig.
❏ Connection test
For checking the connection between the scanner to the mail server, perform the connection test from the
scanner. Also, check the connection from the client computer to the server to check the communication status.
❏ Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the scanner, and then setting up again.
Related Information
"Configuring a Mail Server" on page 117
&
"Checking Error Messages on the Control Panel" on page 198
&

Cannot Access Web Config

The IP address is not assigned to the scanner.
Solutions
A valid IP address may not be assigned to the scanner. Configure the IP address using the scanner's
control panel. You can confirm the current setting information from the scanner's control panel.
Web browser does not support the Encryption Strength for SSL/TLS.
Solutions
SSL/TLS has the Encryption Strength. You can open Web Config by using a web browser that supports
bulk encryptions as indicated below. Check you are using the a supported browser.
>

Problems when Preparing Network Scanning

>
Hints to Solving Problems
199