Page 1 User's Guide Product Features Scanner Basics Specifications and Placing of Originals Authentication Scanning Maintenance Solving Problems NPD6725-01 EN...
Page 2: Table Of Contents
Scanning to the Cloud....81 (Epson Scan 2)......27 Scanning to a USB Drive.
Page 3 Available Scanning Methods....156 Scanning Using Epson Scan 2....105 Preparing to Scan......157 Using AirPrint.
Page 4 Restore Default Settings....178 Scanning Speed Slows Down when Scanning Continuously......214 Firmware Update:.
Page 5 Technical Support Web Site....246 Contacting Epson Support....246 Before Contacting Epson.
Page 6 About This Manual Introduction to the Manuals......... . . 7 Marks and Symbols.
Page 7: About This Manual
❏ Administrator's Guide (digital manual) Provides instructions on installing the product in your network environment, making security settings, enabling authentication settings, and administrating the product. As well as the manuals above, see the help included in the various Epson applications. Marks and Symbols Caution: Instructions that must be followed carefully to avoid bodily injury.
Page 8: Operating System References
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
Page 9: Trademarks
About This Manual > Trademarks Trademarks ❏ EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks or trademarks of Seiko Epson. ® ® ® ❏ Microsoft , Windows , and Windows Server are registered trademarks of Microsoft Corporation.
Page 10: Important Instructions
Important Instructions Safety Instructions..........11 Restrictions on Copying.
Page 11: Safety Instructions
❏ Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Place the product and options on a flat, stable surface that extends beyond the base of the product and options in all directions.
Page 12: Restrictions On Copying
Important Instructions > Advisories and Warnings for Using the Touchscreen ❏ Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or aerosol cleaners except as specifically explained in the product’s guides. ❏...
Page 13: Protecting Your Personal Information
Important Instructions > Protecting Your Personal Information ❏ The exterior cover of the touchscreen could break if it receives a heavy impact. Contact your dealer if the panel surface chips or cracks, and do not touch or attempt to remove the broken pieces. ❏...
Page 14: Product Features
Product Features Three Elements of a Network Scanner that are Useful for Business....15 Paper Protection to Reduce Damage to the Originals......16 Notification of Dirt on the Glass Surface.
Page 15: Three Elements Of A Network Scanner That Are Useful For Business
“Scanning Using the Scanner's Control Panel” on page 71 ❏ You can also use the smart device application Epson Smart Panel to set the scanner settings, and scan and save the images to the device.
Page 16: Paper Protection To Reduce Damage To The Originals
Product Features > High-Quality Scanning with Automatic Document Detection Paper Protection to Reduce Damage to the Originals This scanner comes with a paper protection feature. This feature reduces damage to originals by stopping scanning when it detects a feeding error, such as when scanning stapled documents by mistake. Notification of Dirt on the Glass Surface This scanner can detect dirt on the glass surface, and notifies you that you need to clean the glass surface before dirt can cause lines in the scanned images.
Page 17 Product Features > High-Quality Scanning with Automatic Document Detection Color Grayscale Black & White...
Page 18: Scanner Basics
Scanner Basics Part Names and Functions..........19 Inserting and Removing a USB Drive.
Page 19: Part Names And Functions
Scanner Basics > Part Names and Functions Part Names and Functions Front Control panel Indicates the scanner’s status and allows you to make scanning settings. Edge guides Feeds originals straight into the scanner. Slide to the edges of the originals. Input tray Loads originals.
Page 20 Scanner Basics > Part Names and Functions Rear Security slot Inserts a security lock for theft prevention. USB port Connects a USB cable. External interface USB port Connects a USB drive or an authentication device. LAN port Connects a LAN cable. DC inlet Connects the AC adapter.
Page 21: Inserting And Removing A Usb Drive
Scanner Basics > > Inserting and Removing a USB Drive Removing a USB Drive “Replacing the Roller Assembly Kit” on page 187 & Inserting and Removing a USB Drive Note: If you connect an authentication device to the external interface USB port, you cannot use the port to connect a USB drive to save the scanned image.
Page 22: Control Panel
Scanner Basics > > Control Panel Basic Screen Composition ❏ When used incorrectly ❏ When broken or repaired ❏ When damaged by natural disaster Control Panel Buttons and Light Power button/ light Turns the scanner on or off. Do not turn off the scanner while the light is flashing because the scanner is operating or processing a data.
Page 23 Scanner Basics > > Control Panel Basic Screen Composition Displays menus. You can add menu icons and change the display order. Displays the presets list. You can load your presets and register new presets. Switch tabs. Displays the list of setting items. Select each item to set or change the settings. Grayed out items are not available.
Page 24 Scanner Basics > > Control Panel Basic Screen Composition Indicates that the user restriction feature is enabled. Select this icon to log in to the scanner. You need to enter the password. Contact your scanner administrator for the password. When is displayed, a user with access permission has logged in.
Page 25 Scanner Basics > > Control Panel Basic Screen Composition Entering Characters You can enter characters and symbols by using on-screen keyboard when you register a contact, make network settings, and so on. Note: Available icons vary depending on the setting item. Displays the number of characters.
Page 26: Information On Applications
Moves to next step. Information on Applications This section introduces the application products available for your scanner. The latest application can be installed at the Epson Web site. Application for Scanning Documents (Document Capture Pro / Document Capture) Document Capture Pro is an application that allows you to efficiently scan originals such as documents.
Page 27: Application For Controlling The Scanner (Epson Scan 2)
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Server 2008 R2/Windows Server 2008 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2. Starting on Mac OS Select Go >...
Page 28: Application For Scanning Using The Authentication Server (Document Capture Pro Server Authentication Edition)
Smart Panel) Epson Smart Panel is an application that allows you to scan documents using smart devices such as smart phones and tablet devices. You can save the scanned data in smart devices or cloud services, and send by e-mail.
Page 29: Application For Configuring Scanner Operations (Web Config)
Scanner Basics > > Information on Applications Application for Configuring Scanner Operations (Web Config) Application for Configuring Scanner Operations (Web Config) Web Config is an application that runs in a web browser, such as Internet Explorer and Safari, on a computer or smart device.
Page 30: Application For Setting Up The Device On A Network (Epsonnet Config)
Windows Server 2003 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config.
Page 31: Software For Managing Devices On The Network (Epson Device Admin)
Software for Managing Devices on the Network (Epson Device Admin) Epson Device Admin is a multifunctional application software that manages the device on the network. The following functions are available. ❏ Monitor or manage up to 2,000 printers or scanners over the segment ❏...
Page 32: Roller Assembly Kit Codes
Parts (the pickup roller and separation roller) should be replaced when the number of scans exceeds the service number. You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility. A: pickup roller, B: separation roller...
Page 33: Cleaning Kit Codes
Scanner Basics > > Option Items and Consumables Information Cleaning Kit Codes “Resetting the Number of Scans” on page 192 & Cleaning Kit Codes Use this when cleaning inside the scanner. This kit is composed of cleaning liquid and a cleaning cloth. Part name Codes Cleaning Kit...
Page 34: Specifications And Placing Of Originals
Specifications and Placing of Originals Specifications of Originals..........35 Placing Originals.
Page 35: Specifications Of Originals
Specifications and Placing of Originals > > … Specifications of Originals General Specifications for Origin Specifications of Originals This section explains the specifications and conditions of originals that can be loaded in the ADF. General Specifications for Originals being Scanned Type of Original Thickness Size...
Page 36 Specifications and Placing of Originals > > … Specifications of Originals General Specifications for Origin Size Measurement Thickness Paper Type Loading Capacity Legal 215.9×355.6 mm 27 to 413 g/m2 Plain paper Thickness of the originals stack: under 12 mm (0.47 in.) (8.5×14 in.) Fine paper 80 g/m2: 80 sheets...
Page 37 Long paper is not supported panel using the WSD feature 300 dpi Note: You cannot scan long paper using Epson Smart Panel. Specifications of Plastic Cards The specification of plastic card you can load into the scanner. Size Card Type...
Page 38 297 mm (11.7 in.) long. Otherwise, the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in the application. Note: You cannot scan originals using the Carrier Sheet using Epson Smart Panel on smart device.
Page 39: Types Of Originals That Require Attention
Function) to On on the control panel before you resume scanning, or select Off in Detect Double Feed on the Main Settings tab in the Epson Scan 2 window. When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen.
Page 40: Types Of Originals That Must Not Be Scanned
Specifications and Placing of Originals > > Placing Originals Standard Size Originals Related Information “Scanner Basics” on page 18 & “Maintenance” on page 181 & Types of Originals that Must Not be Scanned The following types of originals must not be scanned. ❏...
Page 41 Specifications and Placing of Originals > > Placing Originals Standard Size Originals Size Measurement Thickness Paper Type Loading Capacity Legal 215.9×355.6 mm 27 to 413 g/m2 Plain paper Thickness of the originals stack: under 12 mm (0.47 in.) (8.5×14 in.) Fine paper 80 g/m2: 80 sheets Recycled paper...
Page 42 Specifications and Placing of Originals > > Placing Originals Standard Size Originals Placing Standard Size Originals 1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. Note: ❏ For A4 size or larger originals, make sure you pull out and extend the input tray extension. ❏...
Page 43 Specifications and Placing of Originals > > Placing Originals Standard Size Originals 2. Slide the edge guides on the input tray all the way out. 3. Fan the originals. Hold both ends of the originals and fan them a few times. 4.
Page 44 Specifications and Placing of Originals > > Placing Originals Standard Size Originals 5. Load the originals into the input tray facing down with the top edge facing into the ADF. Slide the originals into the ADF until they meet resistance. 6.
Page 45: Long Paper
Specifications and Placing of Originals > > Placing Originals Long Paper Note: ❏ When scanning originals with punch holes such as loose leaf paper, load the originals with the holes facing to the side or facing down. There must not be any holes within a 30 mm (1.2 inches) strip at the center of the originals. However, there can be holes within 30 mm (1.2 inches) from the leading edge of the originals.
Page 46 Long paper is not supported panel using the WSD feature 300 dpi Note: You cannot scan long paper using Epson Smart Panel. Placing Long Paper 1. Slide out the output tray. Note: Do not extend the input tray extension and output tray extensions and do not raise the stopper.
Page 47 Specifications and Placing of Originals > > Placing Originals Long Paper 2. Slide the edge guides on the input tray all the way out. 3. Load the original straight into the input tray, facing down with the top edge facing into the ADF. Slide the original into the ADF until it meets resistance.
Page 48 Scan Settings screen. There are three ways to specify the paper size in the Epson Scan 2 window. If the paper length is 3,048 mm (120 inches) or less, you can select Auto Detect (Long Paper) to detect the size automatically.
Page 49: Plastic Cards
> > Placing Originals Plastic Cards Related Information “Required Settings for Special Originals in Epson Scan 2 Window” on page 109 & Plastic Cards Specifications of Plastic Cards The specification of plastic card you can load into the scanner. Size...
Page 50 Specifications and Placing of Originals > > Placing Originals Plastic Cards 2. Slide the edge guides on the input tray all the way out. 3. Load the plastic cards into the input tray facing down with the top edge facing into the ADF. Slide the plastic cards into the ADF until they meet resistance.
Page 51 See the Epson Scan 2 help for details. If Detect Double Feed in the Epson Scan 2 window is enabled and a double feed error occurs, remove the card from the ADF and then reload it, tap DFDS Function on the control panel's screen to set it to On which disables Detect Double Feed for the next scan, and then scan again.
Page 52: Laminated Cards
> > Placing Originals Laminated Cards Related Information “Required Settings for Special Originals in Epson Scan 2 Window” on page 109 & Laminated Cards Specifications of Laminated Cards The specification of laminated cards you can load into the scanner. Size...
Page 53 Specifications and Placing of Originals > > Placing Originals Laminated Cards 2. Slide the edge guides on the input tray all the way out. 3. Load the laminated cards into the input tray facing down with the top edge facing into the ADF. Slide the laminated cards into the ADF until they meet resistance.
Page 54: Large Size Originals
❏ Select the Main Settings tab > Detect Double Feed > Off. See the Epson Scan 2 help for details. If Detect Double Feed is enabled in the Epson Scan 2 window and a double feed error occurs, remove the card from the ADF and then reload it, tap DFDS Function on the control panel’s screen to set it to On which disables Detect...
Page 55 Specifications and Placing of Originals > > Placing Originals Large Size Originals Placing Large Size Originals 1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2. Slide the edge guides on the input tray all the way out. 3.
Page 56 Specifications and Placing of Originals > > Placing Originals Large Size Originals 4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF. Slide the Carrier Sheet into the ADF until it meets resistance. 5.
Page 57: Irregular Shaped Originals
297 mm long. Otherwise, the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in the Epson Scan 2 window.
Page 58 Specifications and Placing of Originals > > Placing Originals Irregular Shaped Originals Placing Irregular Shaped Originals 1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2. Slide the edge guides on the input tray all the way out. 3.
Page 59 Specifications and Placing of Originals > > Placing Originals Irregular Shaped Originals 4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF. Slide the Carrier Sheet into the ADF until it meets resistance. 5.
Page 60: Photographs
❏ If you cannot find an appropriate size for the original you want to scan in the Document Size list, select Auto Detect. When using Epson Scan 2, you can also select Customize to create a custom document size. ❏ When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically scanned by applying Paper Skew in the Correct Document Skew setting.
Page 61 Specifications and Placing of Originals > > Placing Originals Photographs Placing Photographs 1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2. Slide the edge guides on the input tray all the way out. 3.
Page 62 Specifications and Placing of Originals > > Placing Originals Photographs 4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF. Slide the Carrier Sheet into the ADF until it meets resistance. 5. Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides.
Page 63: Envelopes
❏ If you cannot find an appropriate size for the original you want to scan in the Document Size list, select Auto Detect. When using Epson Scan 2, you can also select Customize to create a custom document size. ❏ When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically scanned by applying Paper Skew in the Correct Document Skew setting.
Page 64 Specifications and Placing of Originals > > Placing Originals Envelopes Placing Envelopes 1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2. Slide the edge guides on the input tray all the way out.
Page 65 Specifications and Placing of Originals > > Placing Originals Envelopes 3. Load the envelopes into the input tray facing down making sure that the opened edge (flap side) of the envelope is facing to the side. For envelopes with the opened edge (flap side) on the shorter side, you can load the envelope with the opened edge (flap side) facing up.
Page 66: Mixture Of Originals
Select Main Settings tab > Detect Double Feed > Off. See the Epson Scan 2 help for details. Detect Double Feed is enabled in the Epson Scan 2 window and a double feed error occurs, remove the envelope from the ADF and then reload it, tap DFDS Function on the control panel’s screen to set it to On which disables Detect Double Feed for the next scan, and then scan again.
Page 67 Specifications and Placing of Originals > > Placing Originals Mixture of Originals Note: ❏ If originals are jammed or are not fed correctly, enabling Slow mode may improve feeding. ❏ Alternatively, you can scan originals of different paper sizes and types by loading them one by one using Automatic Feeding Mode.
Page 68 Specifications and Placing of Originals > > Placing Originals Mixture of Originals 3. Load the originals at the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Important: Check the following points when setting different sizes of originals.
Page 69 Specifications and Placing of Originals > > Placing Originals Mixture of Originals Related Information “Scanning in Automatic Feeding Mode” on page 112 &...
Page 70: Scanning
Scanning Scanning Using the Scanner's Control Panel....... 71 Scanning Using Presets Settings........92 Scanning from a Computer.
Page 71: Scanning Using The Scanner's Control Panel
Scanning > > Scanning Using the Scanner's Control Panel Scanning Originals to a Computer Scanning Using the Scanner's Control Panel You can save scanned images from the scanner's control panel to the following destinations. Computer You can save the scanned image to a computer connected to the scanner. Network Folder/FTP You can save the scanned image to a pre-configured network folder.
Page 72: Scanning To A Network Folder
Scanning > > Scanning Using the Scanner's Control Panel Scanning to a Network Folder 3. If the Select Computer screen is displayed, select the computer. Note: ❏ The scanner’s control panel displays up to 111 computers on which Document Capture Pro is installed. ❏...
Page 73 Scanning > > Scanning Using the Scanner's Control Panel Scanning to a Network Folder 3. Specify the folder. ❏ To select frequently used addresses: Select the icons displayed on the screen. ❏ To enter the folder path directly: Select Keyboard. Select Communication Mode, and then enter the folder path as the Location (Required).
Page 74 Scanning > > Scanning Using the Scanner's Control Panel Scanning to a Network Folder Destination Menu Options for Scanning to a Folder Keyboard: Open the Edit Location screen. Enter the folder path and set each item on the screen. ❏ Communication Mode Select the communication mode for the folder.
Page 75 Scanning > > Scanning Using the Scanner's Control Panel Scanning to a Network Folder ❏ Color/Black & White: Converts the scanned image into 24-bit color or monochrome (black and white binary). The available image types may vary depending on the File Format you selected. See the following for more details.
Page 76 Scanning > > Scanning Using the Scanner's Control Panel Scanning to a Network Folder To use this feature, the background color of the originals should be the lightest color in the originals, and should be uniform. This feature is not applied correctly if there are patterns in the background, or there are text or illustrations which are a lighter color than the background.
Page 77: Scanning Originals To An Email
Scanning > > Scanning Using the Scanner's Control Panel Scanning Originals to an Email Detect Double Feed: Display a warning when multiple originals are fed at the same time. ❏ Ultrasonic sensor: Detect a double feed using an ultrasonic sensor. You can specify the detection range.
Page 78 Scanning > > Scanning Using the Scanner's Control Panel Scanning Originals to an Email ❏ To select frequently used addresses: Select the icons displayed on the screen. ❏ To enter the email address manually: Select Keyboard, enter the email address, and then select OK. ❏...
Page 79 Scanning > > Scanning Using the Scanner's Control Panel Scanning Originals to an Email When you select the following, the scanner detects the color of the originals automatically and saves the images using the detected colors. ❏ Color/Grayscale/B&W Converts the scanned image into 24-bit color, 8-bit gray, or monochrome (black and white binary).
Page 80 Scanning > > Scanning Using the Scanner's Control Panel Scanning Originals to an Email Rotate: Rotate the scanned image clockwise. Select the rotation angle depending on the original you want to scan. Density: Select the contrast of the scanned image. Remove Background: Remove the background color of the originals from the scanned image.
Page 81: Scanning To The Cloud
Clear All Settings Resets the scan settings to their defaults. Scanning to the Cloud You can send scanned images to could services. Before using this feature, make settings using Epson Connect. See the Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu...
Page 82 Scanning > > Scanning Using the Scanner's Control Panel Scanning to the Cloud 3. Select on the top of the screen, and then select a destination. 4. Set items on Basic Settings tab, such as the save format. 5. Select Advanced, and then check settings, and change them if necessary. Note: Select to save your settings as a preset.
Page 83 Scanning > > Scanning Using the Scanner's Control Panel Scanning to the Cloud ❏ Color/Grayscale: Converts the scanned image into 24-bit color or 8-bit gray. The available image types may vary depending on the File Format you selected. See the following for more details.
Page 84 Scanning > > Scanning Using the Scanner's Control Panel Scanning to the Cloud Text Enhancement: Make blurred letters in the original clear and sharp. ❏ Edge Enhancement: You can enhance the text edges (the border between the text and the background). When you increase the value, the edges of thin text become black.
Page 85: Scanning To A Usb Drive
Scanning > > Scanning Using the Scanner's Control Panel Scanning to a USB Drive ❏ Length: Detect a double feed by the length. When the length of the second original scanned is different from the first, this is identified as a double feed. You can specify the difference in length for detection.
Page 86 Scanning > > Scanning Using the Scanner's Control Panel Scanning to a USB Drive 6. Select , check the Scanner Settings, and then change them if necessary. You can change the settings such as Slow or DFDS Function. 7. Tap Related Information “Inserting and Removing a USB Drive”...
Page 87 Scanning > > Scanning Using the Scanner's Control Panel Scanning to a USB Drive Scanning Side: Select the side of the original you want to scan. ❏ Binding(Original): Select the binding direction of the original. Original Size: Select the size of the original you placed. ❏...
Page 88 Scanning > > Scanning Using the Scanner's Control Panel Scanning to a USB Drive ❏ Noise reduction level: You can adjust the level of noise reduction (unnecessary black dots). The higher the level, the more noise reduction is applied. Remove Shadow: Remove the shadows of the original that appear in the scanned image.
Page 89: Scanning Using Wsd
Scanning > > Scanning Using the Scanner's Control Panel Scanning Using WSD Clear All Settings Resets the scan settings to their defaults. Scanning Using WSD Note: ❏ This feature is only available for computers running Windows 10/Windows 8.1/Windows 8. ❏ If you are using Windows 7, you need to setup your computer in advance using this feature. 1.
Page 90 Click Uninstall and start again if the Uninstall screen is displayed. Note: The scanner name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check a scanner’s name that was set on the network from the scanner’s control panel.
Page 91: Available File Format And Image Type Combinations
Scanning > > Scanning Using the Scanner's Control Panel Available File Format and Image Type combinations 7. Check that an icon with the scanner’s name is displayed on the network. Select the scanner name when using with WSD. Available File Format and Image Type combinations You can select the following image types depending on the File Format and destination.
Page 92: Scanning Using Presets Settings
Scanning > > Scanning from a Computer Scanning Using Document Capture Pro (Windows) Destination File Format JPEG PDF (Single PDF (Multi TIFF (Single TIFF (Multi Page) Page) Page) Page) PDF/A (Single PDF/A (Multi Page) Page) ❏ Color ❏ Color ❏ Color ❏...
Page 93 Note: ❏ For detailed information on how to use Document Capture Pro, refer to the following URL: https://support.epson.net/dcp/ ❏ Document Capture Pro does not support Windows Server. What is a Job Scan? By registering a series of frequently used operations as a job, you can execute these operations by simply selecting the job.
Page 94 Scanning > > Scanning from a Computer Scanning Using Document Capture Pro (Windows) 1. Select the scanner you want to use from the Document Capture Pro top screen. When you start the software it automatically connects to the last scanner you used. 2.
Page 95 Scanning > > Scanning from a Computer Scanning Using Document Capture Pro (Windows) 3. If you execute a job that contains the following elements in the File Name Settings, Separation Settings, or User-Defined Index Settings from Save Settings, and the elements are detected in the scanned page, the detection area is displayed on the image as a marquee.
Page 96 Scanning > > Scanning from a Computer Scanning Using Document Capture Pro (Windows) ❏ Index data 5. Click Complete to finish performing the Job Scan. What is a Simple Scan? You can scan documents without creating a job. Check the results after scanning, and then save or set the destination.
Page 97 2. Click the Simple Scan tab, select Document Size, and then click the SCANdouble-sided or SCANsingle- sided icon. Note: Click Scan Settings to set the resolution. You can make more detailed settings from Epson Scan 2. The image being scanned is displayed.
Page 98 Scanning > > Scanning from a Computer Scanning Using Document Capture Pro (Windows) 3. Check the scan results on the Edit Scanned Results screen, make edits as necessary, and then click Next. 4. Select the destination for the scanned data on the Select Destination screen.
Page 99: Scanning Using Document Capture (Mac Os)
Scanning > > Scanning from a Computer Scanning Using Document Capture (Mac OS) 5. Set the file you want to save and the save format on the Destination Settings screen. You can also make more detailed settings according to the destination. Displayed items depend on the destination.
Page 100 Scanning from a Computer Scanning Using Document Capture (Mac OS) 1. Start Document Capture. Select Finder > Go > Applications > Epson Software > Document Capture. Note: You may need to select the scanner you want to use from the scanners list.
Page 101 Scanning > > Scanning from a Computer Scanning Using Document Capture (Mac OS) 3. Click the + icon. The job setting screen is displayed. 4. Set the Job Name.
Page 102 Scanning > > Scanning from a Computer Scanning Using Document Capture (Mac OS) 5. Make scanning settings on the Scan tab. ❏ Source: Select the source where the original is placed. Select double-sided to scan both sides of the originals. ❏...
Page 103 Scanning > > Scanning from a Computer Scanning Using Document Capture (Mac OS) 6. Click Output, and then make the output settings. ❏ Save in: Select the save folder for the scanned image. ❏ Example of File Name: Display an example of the file name for the current settings. ❏...
Page 104 Scanning > > Scanning from a Computer Scanning Using Document Capture (Mac OS) 7. Click Destination, and then select the Destination. Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click the ? (Help) icon for details on each item. Note: ❏...
Page 105: Scanning Using Epson Scan 2
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan ❏ Mac OS Select Go > Applications > Epson Software > Epson Scan 2.
Page 106 > Scanning from a Computer Scanning Using Epson Scan 2 3. Make the following settings on the Main Settings tab. ❏ Scanning Side: Select the side of the original you want to scan. Select Double-Sided to scan both sides of the originals.
Page 107 Scanning > > Scanning from a Computer Scanning Using Epson Scan 2 Note: ❏ ADF is set as the Document Source automatically. ❏ On the Main Settings tab, you can also make the following settings. ❏ Stitch Images: Select to stitch the images on the front and rear when scanning both sides of the original.
Page 108 > > Scanning from a Computer Scanning Using Epson Scan 2 5. Set the file saving settings. ❏ Image Format: Select the save format from the list. You can make detailed settings for each save format except BITMAP and PNG. After selecting the save format, select Options from the list.
Page 109 Required Settings for Special Originals in Epson Scan 2 Window You need to set certain items on the Main Settings tab in Epson Scan 2 window when scanning special originals. When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen.
Page 110: Using Airprint
Scanning > > Scanning from a Computer Scanning Using Chromebook Purpose Resolution (Reference) Displaying on a screen Up to 200 dpi Sending by email Using Optical Character Recognition (OCR) 200 to 300 dpi Creating a text searchable PDF Printing using a printer 200 to 300 dpi Sending by fax Using AirPrint...
Page 111: Setting A Job
Creating a Job and Assigning a Job to the Control Panel (Windows) See the Document Capture Pro manual for details. Access the URL below to view the latest manual. https://support.epson.net/dcp/ Note: There is a preset job that saves scanned images as PDFs.
Page 112: Assigning A Job To The Control Panel (Mac Os)
When you are using Document Capture Pro, you can also use Automatic Feeding Mode. 1. Start Epson Scan 2. Note: When you are using Document Capture Pro, you can open the Epson Scan 2 window by pressing the Detailed Settings button on the scan settings screen.
Page 113 > Scanning in Automatic Feeding Mode 2. Select Automatic Feeding Mode on the Main Settings tab. 3. Make other settings for scanning in the Epson Scan 2 main window. 4. Click Scan. Note: When you are using Document Capture Pro, click Save to save the scan settings. When you start scanning, Automatic Feeding Mode starts.
Page 114: Scanning From A Smart Device
& Scanning from a Smart Device Scanning Using Epson Smart Panel To scan from your smart device, search for and install Epson Smart Panel from App Store or Google Play. Note: Connect the scanner to the smart device before scanning.
Page 115: Scanning Using Mopria Scan
1. Install Mopria Scan from Google Play. 2. Place the originals. 3. Set up your scanner for network scanning. See the link below. http://epson.sn 4. Connect your Android device over a wireless connection (Wi-Fi) to the same network that your scanner is using.
Page 116: Required Settings For Scanning
Required Settings for Scanning Connecting the Scanner to the Network....... . . 117 Configuring a Mail Server.
Page 117: Connecting The Scanner To The Network
❏ Setting up from the website Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for models that come with a software disc and users with Windows computers with disc drives.)
Page 118: Mail Server Setting Items
Required Settings for Scanning > > Configuring a Mail Server Checking a Mail Server Connection Mail Server Setting Items Items Settings and Explanation Authentication Method Specify the authentication method for the scanner to access the mail server. Authentication is disabled when communicating with a mail server.
Page 119 Required Settings for Scanning > > Configuring a Mail Server Checking a Mail Server Connection Mail Server Connection Test References Messages Cause Connection test was successful. This message appears when the connection with the server is successful. SMTP server communication error. This message appears when Check the following.
Page 120: Setting A Shared Network Folder
Required Settings for Scanning > > Setting a Shared Network Folder Creating the Shared Folder Messages Cause The connection is untrusted. Check the This message appears when the scanner does not have a root certificate following. - CA Certificate corresponding to the server or a CA Certificate has not been imported. The connection is not secured.
Page 121 Required Settings for Scanning > > Setting a Shared Network Folder Creating the Shared Folder Important: When a multi-byte character is included in the computer name, saving the file to the shared folder may fail. In that case, change to the computer that does not include the Multi-byte character in the name or change the computer name.
Page 122 Required Settings for Scanning > > Setting a Shared Network Folder Creating the Shared Folder Example of Configuration for File Servers This explanation is an example for creating the shared folder on the root of the drive on the shared computer, such as the file server under the following condition.
Page 123 Required Settings for Scanning > > Setting a Shared Network Folder Creating the Shared Folder 5. Click Advanced Sharing on the Sharing tab.
Page 124 Required Settings for Scanning > > Setting a Shared Network Folder Creating the Shared Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
Page 125 Required Settings for Scanning > > Setting a Shared Network Folder Creating the Shared Folder 8. Click OK. 9. Select Security tab, and then select Authenticated Users on the Group or user names. "Authenticated Users" is the special group that includes all users who can log in to the domain or computer. This group is displayed only when the folder is created just below the root folder.
Page 126 Required Settings for Scanning > > Setting a Shared Network Folder Creating the Shared Folder 10. Check that Allow on Modify is selected in Permissions for Authenticated Users. If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for Authenticated Users, and then click OK.
Page 127 Required Settings for Scanning > > Setting a Shared Network Folder Creating the Shared Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the scanner. Please write it down. 12.
Page 128 Required Settings for Scanning > > Setting a Shared Network Folder Creating the Shared Folder ❏ Folder path: C:\Users\xxxx\Desktop\scan_folder ❏ Access permission via network (Share Permissions): Everyone ❏ Access permission on file system (Security): do not add, or add User/Group names to permit access 1.
Page 129 Required Settings for Scanning > > Setting a Shared Network Folder Creating the Shared Folder 5. Click Advanced Sharing on the Sharing tab.
Page 130 Required Settings for Scanning > > Setting a Shared Network Folder Creating the Shared Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
Page 131 Required Settings for Scanning > > Setting a Shared Network Folder Creating the Shared Folder 8. Click OK. 9. Select Security tab. 10. Check the group or the user in the Group or user names. The group or the user that is displayed here can access the shared folder. In this case, the user who logs in to this computer and the Administrator can access the shared folder.
Page 132 Required Settings for Scanning > > Setting a Shared Network Folder Creating the Shared Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the scanner. Please write it down. 12.
Page 133 Required Settings for Scanning > > Setting a Shared Network Folder Creating the Shared Folder 3. Click Edit.
Page 134 Required Settings for Scanning > > Setting a Shared Network Folder Creating the Shared Folder 4. Click Add under the Group or user names. 5. Enter the group or user name that you want to permit access, and then click Check Names. An underline is added to the name.
Page 135: Making Contacts Available
Required Settings for Scanning > Making Contacts Available 6. Click OK. 7. On the Permission screen, select the user name that is entered in Group or user names , select the access permission on Modify, and then click OK. 8. Click OK or Close to close the screen. Check whether the file can be written or read on the shared folder from the computers of users or groups with access permission.
Page 136: Contacts Configuration Comparison
“Cooperation between the LDAP Server and Users” on page 142 & Contacts Configuration Comparison There are three tools for configuring the scanner's contacts: Web Config, Epson Device Admin, and the scanner's control panel. The differences between three tools are listed in the table below. Features Epson Device Admin Scanner’s control panel...
Page 137 Required Settings for Scanning > > … Making Contacts Available Registering a Destination to Contacts usin Destination Setting Items Items Settings and Explanation Common Settings Name Enter a name displayed in the contacts in 30 characters or less in Unicode (UTF-16).
Page 138: Registering Destinations As A Group Using Web Config
Required Settings for Scanning > > … Making Contacts Available Registering Destinations as a Group Using Items Settings and Explanation Certificate Validation The FTP server's certificate is validated when this is enabled. This is available when FTPS is selected for Secure Connection. To set up, you need to import the CA Certificate to the scanner.
Page 139: Backing Up And Importing Contacts
Contacts data may be lost due to a scanner malfunction. We recommend that you make a backup of the data whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 140: Export And Bulk Registration Of Contacts Using Tool
Export and Bulk Registration of Contacts U Export and Bulk Registration of Contacts Using Tool If you use Epson Device Admin, you can back up just the contacts and edit the exported files, then register them all at once. It is useful if you want to back up only the contacts or when you replace the scanner and you want to transfer the contacts from the old one to new one.
Page 141 You can import the files saved in SYLK format or csv format or the backed-up binary file that includes the security items. 1. Start Epson Device Admin. 2. Select Devices on the side bar task menu. 3. Select the device you want to configure from the device list.
Page 142: Cooperation Between The Ldap Server And Users
Required Settings for Scanning > > … Making Contacts Available Cooperation between the LDAP Server an Cooperation between the LDAP Server and Users When cooperating with the LDAP server, you can use the address information registered to the LDAP server as the destination of an email.
Page 143 Required Settings for Scanning > > … Making Contacts Available Cooperation between the LDAP Server an Items Settings and Explanation Administrator DN / User Name Enter the user name for the LDAP server in 128 characters or less in Unicode (UTF-8).
Page 144 Required Settings for Scanning > > … Making Contacts Available Cooperation between the LDAP Server an Items Settings and Explanation User name Attribute Specify the attribute name to display when searching for user names. Enter between 1 and 255 characters in Unicode (UTF-8). The first character should be a-z or A-Z.
Page 145: Using Document Capture Pro Server
Install it on the server computer. For more information on Document Capture Pro Server, contact your local Epson office. Setting Server Mode To use Document Capture Pro Server, set up as follows.
Page 146 Required Settings for Scanning > Setting Up AirPrint Items Explanation Wide-Area Bonjour Set whether or not to use Wide-Area Bonjour. If you use it, the scanner must be registered on the DNS server in order to search for the scanner over the segment. Enable AirPrint Bonjour and AirPrint (Scan service) are enabled.
Page 147: Customizing The Control Panel Display
Customizing the Control Panel Display Registering Presets..........148 Editing the Home Screen of the Control Panel.
Page 148: Registering Presets
Customizing the Control Panel Display > Registering Presets Registering Presets You can register frequently used scanning setting as Presets. You can register up to 48 presets. Note: ❏ You can register the current settings by selecting on the start scanning screen. ❏...
Page 149: Menu Options Of Presets
Customizing the Control Panel Display > > Registering Presets Menu Options of Presets 3. Select the menu you want to use to register a preset. 4. Set each item, and then select Note: When you select Scan to Computer, select the computer on which Document Capture Pro is installed, and then select a registered job.
Page 150: Editing The Home Screen Of The Control Panel
Customizing the Control Panel Display > > … Editing the Home Screen of the Control Panel Changing th Change Name: Changes the preset name. Change Icon: Changes the icon image and color of the preset. Quick Send Setting: Immediately starts scanning without confirmation when the preset is selected. Change Position: Changes the display order of the presets.
Page 151: Add Icon
Customizing the Control Panel Display > > Editing the Home Screen of the Control Panel Add Icon 2. Select Line or Matrix. Line: Matrix: 3. Select to return and check the home screen. Add Icon 1. Select Settings > Edit Home > Add Icon on the scanner's control panel. 2.
Page 152: Remove Icon
Customizing the Control Panel Display > > Editing the Home Screen of the Control Panel Remove Icon ❏ Presets: Displays registered presets. 3. Select the item you want to add to the home screen. 4. Select the blank space where you want to add the item. If you want to add multiple icons, repeat steps 3 to 4.
Page 153: Move Icon
Customizing the Control Panel Display > > Editing the Home Screen of the Control Panel Move Icon 2. Select the icon you want to remove. 3. Select Yes to finish. If you want to remove multiple icons, repeat procedure 2 to 3. 4.
Page 154 Customizing the Control Panel Display > > Editing the Home Screen of the Control Panel Move Icon 3. Select the destination frame. If another icon is already set in the destination frame, the icons are replaced. 4. Select to return and check the home screen.
Page 155: Authentication Scanning
Authentication Scanning About Authentication Scanning........156 Preparing to Scan.
Page 156: About Authentication Scanning
Authentication Scanning > > About Authentication Scanning Available Scanning Methods About Authentication Scanning When the authentication setting is enabled on the scanner, user authentication is required to start scanning. You can set a different scanning method for each user, and prevent accidental operations. See the Administrator's Guide to enable the authentication settings.
Page 157: Preparing To Scan
Authentication Scanning > > Preparing to Scan Registering an Authentication Card ❏ Assign one folder to the whole authentication setting, and automatically create a personal folder inside it. ❏ Assign different network folders individually to each user. Network Folder/FTP* You can save the scanned image to a pre-configured network folder. Email* You can send the scanned image by email directly from the scanner through a pre-configured email server.
Page 158 Authentication Scanning > > Preparing to Scan Registering an Authentication Card 1. Hold the authentication card over the authentication card reader. The message for entering the user ID and password is displayed. 2. Tap Register. 3. Enter the user ID and password on the control panel. If you do not know your user ID and password, contact your system administrator.
Page 159: Checking The Id Number
Authentication Scanning > > Logging in and Logging out on a Scanner Logging in 5. Tap to log out. Return to the authentication screen. In the future, you will be authenticated only by holding the authentication card. Checking the ID Number For ID number authentication, a unique ID number is issued.
Page 160: Logging Out
Authentication Scanning > > Logging in and Logging out on a Scanner Logging out “Scanning Originals to an Email” on page 77 & “Scanning to the Cloud” on page 81 & If the Authentication Device Is Not Connected Enter the user information on the scanner's control panel to log in. 1.
Page 161: Changing The User Information
Authentication Scanning > > Changing the User Information Changing the ID Number Changing the User Information Changing the Password When a password is used as the authentication method and is displayed on the scanner's control panel, users can change their passwords themselves. 1.
Page 162: Using Scan To My Email
Authentication Scanning > Using Scan to My Email 2. Tap Note: If the Presets screen is displayed after logging in, tap to display the home screen. 3. Tap OK. 4. Enter the current ID number, the new ID number, and the confirmation of the new ID number from 4 to 8 digits.
Page 163: Scanning Menu Options For Scan To My Email
Authentication Scanning > > Using Scan to My Email Scanning Menu Options for Scan to My Email 3. Select Scan to My Email on the home screen on the scanner's control panel. Note: If the Presets screen is displayed after logging in, tap to display the home screen.
Page 164 Authentication Scanning > > Using Scan to My Email Scanning Menu Options for Scan to My Email When you select the following, the scanner detects the color of the originals automatically and saves the images using the detected colors. ❏ Color/Grayscale/B&W Converts the scanned image into 24-bit color, 8-bit gray, or monochrome (black and white binary).
Page 165 Authentication Scanning > > Using Scan to My Email Scanning Menu Options for Scan to My Email Rotate: Rotate the scanned image clockwise. Select the rotation angle depending on the original you want to scan. Density: Select the contrast of the scanned image. Remove Background: Remove the background color of the originals from the scanned image.
Page 166: Using Scan To My Folder
Authentication Scanning > Using Scan to My Folder Automatic Feeding Mode: Set Automatic Feeding Mode. This feature allows you to continue scanning automatically after the originals are scanned. This feature is useful when scanning different sizes or types of originals one by one.
Page 167 Authentication Scanning > Using Scan to My Folder 2. Place the originals. 3. Select Scan to My Folder on the home screen on the scanner's control panel. Note: If the Presets screen is displayed after logging in, tap to display the home screen. 4.
Page 168: Scanning Menu Options For Scan To My Folder
Authentication Scanning > > Using Scan to My Folder Scanning Menu Options for Scan to My Folder Scanning Menu Options for Scan to My Folder Note: The items may not be available depending on other settings you made. Image Type: Select the color of the output image.
Page 169 Authentication Scanning > > Using Scan to My Folder Scanning Menu Options for Scan to My Folder ❏ Scan laminated card: For laminated originals, transparent areas around the edges are also scanned. Note: The appropriate effects may not be achieved depending on the original. Rotate: Rotate the scanned image clockwise.
Page 170 Authentication Scanning > > Using Scan to My Folder Scanning Menu Options for Scan to My Folder Note: ❏ Some pages may be incorrectly skipped as blank pages. ❏ This feature is not available when scanning double-sided originals that are stitched. Automatic Feeding Mode: Set Automatic Feeding Mode.
Page 171: Menu Options For Settings
Menu Options for Settings Basic Settings........... . 172 Scanner Settings.
Page 172: Basic Settings
Menu Options for Settings > Basic Settings Basic Settings LCD Brightness Adjust the brightness of the LCD screen. Sounds ❏ Button Press: Set the volume for tapping sounds on the control panel, or when authentication is successful on the login screen. ❏...
Page 173: Direct Power On
Menu Options for Settings > Scanner Settings Direct power on Turn on the scanner directly when the scanner is connected to the power source, without pressing the power button. Scanner Settings Slow Slows down the feeding speed whenever scanning. When set to On, the icon changes to Enable this in the following situations: ❏...
Page 174: Edit Home
Menu Options for Settings > Edit Home Important: ❏ This function does not always prevent damage of originals. ❏ Depending on the condition of the originals being fed, feeding errors cannot be detected. Note: Depending on the original, the condition of feeding, or the level you set, this feature may not work correctly. ❏...
Page 175: User Settings
Menu Options for Settings > Network Settings ❏ Restore Default Icon Display Restores the default display settings for the home screen. ❏ Wall Paper Change the wallpaper color of the LCD screen. User Settings You can change the initial scanning settings for the following. ❏...
Page 176: Wired Lan Setup
Web Service Settings Epson Connect Services: Displays whether the scanner is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.
Page 177: Document Capture Pro
Menu Options for Settings > System Administration Document Capture Pro Operation Mode Set the operation mode on the control panel to match the computer on which Document Capture Pro is installed. ❏ Client Mode Select this if Document Capture Pro is installed on Windows or Mac OS. ❏...
Page 178: Admin Settings
If you turn the power off while restart is in progress, data may be damaged and the scanner settings are restores to defaults. In that case, set password information again. Customer Research Select Approve to provide product usage information such as the number of scans to Seiko Epson Corporation. WSD Settings Enable or disable the WSD (Web Service for Devices) feature.
Page 179: Device Information
Menu Options for Settings > Scanner Maintenance Update: Check if the latest version of the firmware has been uploaded to the network server. If an update is available, you can select whether or not to start updating. Notification: Select On to receive a notification if a firmware update is available. Device Information Serial Number Displays the serial number of the scanner.
Page 180: Roller Replacement Alert Setting
Menu Options for Settings > Regular Cleaning Alert Settings Roller Replacement Displays how to replace the roller assembly kit. You can also reset the number after replacing the roller assembly kit. Regular Cleaning Displays how to perform regular cleaning of the inside of the scanner. You can also reset the number after performing regular cleaning.
Page 181 Maintenance Cleaning Outside the Scanner........182 Cleaning Inside the Scanner.
Page 182: Cleaning Outside The Scanner
You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility. If a surface is stained with a hard-to-remove material, use a genuine Epson cleaning kit to remove the stains. Use a small amount of cleaner on the cleaning cloth to remove the stains.
Page 183 3. Pull the lever and open the scanner cover. 4. Wipe off any stains on the plastic roller and glass surface at the bottom inside of the scanner cover using a soft cloth or a genuine Epson cleaning kit. Important: ❏...
Page 184 6. Open the cover, and then remove the separation roller. See “Replacing the Roller Assembly Kit” for more details. 7. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Important: Use only a genuine Epson cleaning kit or a soft, moist cloth to clean the roller.
Page 185 8. Open the cover, and then remove the pickup roller. See “Replacing the Roller Assembly Kit” for more details. 9. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Important: Use only a genuine Epson cleaning kit or a soft, moist cloth to clean the roller.
Page 186 15. Slowly rotate the rollers at the bottom by tapping anywhere on the LCD. Wipe the surface of the rollers using a genuine Epson cleaning kit or a soft cloth dampened with water. Repeat this until the rollers are clean.
Page 187: Replacing The Roller Assembly Kit
Maintenance > Replacing the Roller Assembly Kit Replacing the Roller Assembly Kit The roller assembly kit (the pickup roller and the separation roller) needs to be replaced when the number of scans exceeds the life cycle of the rollers. When a replacement message is displayed on the control panel or your computer screen, follow the steps below to replace it.
Page 188 Maintenance > Replacing the Roller Assembly Kit 4. Open the cover of the pickup roller, and then slide and remove it. 5. Pull down the fixture of the roller axis, and then slide and remove the installed pickup rollers. Important: Do not pull out the pickup roller forcibly.
Page 189 Maintenance > Replacing the Roller Assembly Kit 6. While holding down the fixture, slide the new pickup roller to the left and insert it into the hole in the scanner. Press the fixture to secure it. 7. Put the edge of the cover of the pickup roller into the groove and slide it. Close the cover firmly.
Page 190 Maintenance > Replacing the Roller Assembly Kit Important: ❏ Make sure the pick up cover is closed correctly. ❏ Make sure the pickup rollers are installed correctly if the cover is hard to close. ❏ Do not install the cover while it is raised. 8.
Page 191 Maintenance > Replacing the Roller Assembly Kit 9. Lift the left side of the separation roller, and then slide and remove the installed separation rollers. 10. Insert the new separation roller axis into the hole on the right side, and then lower the roller. 11.
Page 192: Resetting The Number Of Scans
Maintenance > Transporting the Scanner Resetting the Number of Scans Reset the number of scans after replacing the roller assembly kit. 1. Select Settings > Device Information > Reset the Number of Scans > Number of Scans After Replacing Roller from the home screen. 2.
Page 193: Updating Applications And Firmware
Maintenance > Updating Applications and Firmware 4. Close the input tray extension and output tray. Important: Make sure you close the output tray securely; otherwise it may be damaged during transport. 5. Remove the input tray. 6. Attach the packing materials that came with the scanner, and then repack the scanner in its original box or a sturdy box.
Page 194: Updating The Scanner's Firmware Using The Control Panel
Select Finder > Go > Applications > Epson Software > EPSON Software Updater. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications on your local Epson website.
Page 195: Updating Firmware Using Web Config
You can also update the firmware using Epson Device Admin. You can visually confirm the firmware information on the device list. It is useful when you want to update multiple devices' firmware. See the Epson Device Admin guide or help for more details.
Page 196 Maintenance > > Updating Applications and Firmware Updating Firmware without Connecting to the Internet 4. Follow the on-screen instructions.
Page 197: Solving Problems
Solving Problems Scanner Problems..........198 Problems when Preparing Network Scanning.
Page 198: Scanner Problems
(USB or network) - properly. Installation of a necessary application - Application version - ❏ Install Epson Scan 2 and Document Capture Pro/ Power supply to the computer - Firewall and security Document Capture on your computer.
Page 199: Forgot Your Administrator's Password
Solving Problems > > Problems when Preparing Network Scanning Hints to Solving Problems Forgot Your Administrator's Password You need help from service personnel. Contact your local dealer. Note: The following provides the initial values for the Web Config administrator. ❏ User name: none (blank) ❏...
Page 200 Solving Problems > > Problems when Preparing Network Scanning Hints to Solving Problems ❏ 80bit: AES256/AES128/3DES ❏ 112bit: AES256/AES128/3DES ❏ 128bit: AES256/AES128 ❏ 192bit: AES256 ❏ 256bit: AES256 CA-signed Certificate is expired. Solutions If there is a problem with the expiration date of the certificate, "The certificate has expired" is displayed when connecting to Web Config with SSL/TLS communication (https).
Page 201: Problems Starting Scanning
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. 2. On the Epson Scan 2 Utility screen, open the Scanner list, and then click Settings to open the Scanner Settings screen.
Page 202 1. Start the Epson Scan 2 Utility. Select Go > Applications > Epson Software > Epson Scan 2 Utility. 2. On the Epson Scan 2 Utility screen, open the Scanner list, and then click Settings to open the Scanner Settings screen.
Page 203 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Computer Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the scanner closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 204 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Computer There is a problem with the network settings on the computer. Solutions Try accessing any website from your computer to make sure that your computer's network settings are correct.
Page 205 Required applications are not installed on your computer. Solutions Make sure the following applications are installed: ❏ Document Capture Pro (Windows) or Document Capture (Mac OS) ❏ Epson Scan 2 If the applications are not installed, install them again. “Installing Your Applications” on page 220 &...
Page 206: Cannot Start Scanning From Smart Device
If a message is displayed saying that the scanner is not selected, a connection has not been established between the smart device and the scanner. Follow the instructions on the Epson Smart Panel to connect to the scanner. If you cannot connect to the scanner over a network, check the Related Information.
Page 207 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Smart Device Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
Page 208: Cannot Save Scanned Images To The Shared Folder
Solving Problems > > Problems Starting Scanning Cannot Save Scanned Images to the Shared Folder A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the scanner and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
Page 209 Solving Problems > > Problems Starting Scanning Cannot Save Scanned Images to the Shared Folder Messages Solutions DNS error. Check DNS settings. Cannnot connect to the computer. Check the following. ❏ Make sure that the address in the contacts list on the scanner and the address of the shared folder are the same.
Page 210: Cannot Send Scanned Images To The Cloud
Solving Problems > > Authentication Problems Forgot Your Password or ID Number Items Operation Error Messages Checking the file name Check if there is a file with the same name as the The file name is already in use. Rename file you want to save in the folder.
Page 211: No Authentication Sound Is Emitted Even When The Card Is Held Over The Authentication Device
❏ Select Slow on the control panel to slow down the scanning speed. ❏ Use Automatic Feeding Mode, and scan originals one by one. When you are using Document Capture Pro, you can open the Epson Scan 2 window by pressing the Detailed Settings button on the Scan Settings screen.
Page 212 Solving Problems > > Paper Feeding Problems Removing Jammed Originals from the Scanner 2. Pull the lever and open the scanner cover. 3. Carefully remove any originals remaining inside the scanner. 4. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the direction of the arrow.
Page 213: The Original Jams In The Scanner Frequently
Solving Problems > > Paper Feeding Problems The Originals Get Dirty Important: Make sure there is no paper inside the scanner. 5. Close the scanner cover. Related Information “Multiple Originals Are Fed (Double Feed)” on page 211 & “Paper Protection Does not Work Correctly” on page 213 &...
Page 214: Scanning Speed Slows Down When Scanning Continuously
Select Settings on the home screen > Scanner Settings > Glass Dirt Detection, and then select On-Low or On- High. When an alert is displayed, clean the glass surfaces inside your scanner using a genuine Epson cleaning kit or a soft cloth.
Page 215: Glass Dirt Alert Does Not Disappear
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Server 2008 R2 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 216: Offset Appears In The Background Of Images
Epson Scan 2: Click the Advanced Settings tab > Text Enhancement. Depending on the condition of your scanned image, click Settings in the Epson Scan 2 window and try setting a lower level for Edge Enhancement or a higher level for Noise Reduction Level.
Page 217: Moiré Patterns (Web-Like Shadows) Appear
Note: If the size of the original you want to scan is not on the list, create the size manually in the Epson Scan 2 window. When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen.
Page 218: Character Is Not Recognized Correctly
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Server 2008 R2/Windows Server 2008 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 219: Document Capture Pro Problems
Document Capture Pro Problems For problems that occur when scanning using Document Capture Pro, access the following URL to check the Document Capture Pro manual. https://support.epson.net/dcp/ Uninstalling and Installing Applications Uninstalling Your Applications You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your operating system.
Page 220: Installing Your Applications
6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and you only want to delete some of the drivers, delete all of them first, and then install the necessary scanner drivers again.
Page 221: Adding Or Replacing The Computer Or Devices
Adding or Replacing the Computer or Devices Connecting to a Scanner that has been Connected to the Network....222 Connecting a Smart Device and Scanner Directly (Wi-Fi Direct)....223 Re-setting the Network Connection.
Page 222: Connecting To A Scanner That Has Been Connected To The Network
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 223: Using A Network Scanner From A Smart Device
Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Scanner Directly ( Using a Network Scanner from a Smart Device You can connect a smart device to the scanner using one of the following methods. Connecting over a wireless router Connect the smart device to the same Wi-Fi network (SSID) as the scanner.
Page 224: Connecting To A Smart Device Using Wi-Fi Direct
3. Select Start Setup. 4. Start Epson Smart Panel on your smart device. 5. Follow the instructions displayed on the Epson Smart Panel to connect to your scanner. When your smart device is connected to the scanner, go to the next step.
Page 225: Re-Setting The Network Connection
Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection When Repl When changing the network name (SSID), all connected devices are disconnected. Use the new network name (SSID) if you want to re-connect the device. Change Password Change the Wi-Fi Direct (simple AP) password for connecting to the scanner to your arbitrary value.
Page 226: When Changing The Computer
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 227: Changing The Connection Method To The Computer
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 228 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- If you know the information for the wireless router such as SSID and password, you can make settings manually. If the wireless router supports WPS, you can make settings by using push button setup. After connecting the scanner to the network, connect to the scanner from the device that you want to use (computer, smart device, tablet, and so on.) Making Wi-Fi Settings by Entering the SSID and Password...
Page 229 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Making Wi-Fi Settings by Push Button Setup (WPS) You can automatically set up a Wi-Fi network by pressing a button on the wireless router. If the following conditions are met, you can set up by using this method.
Page 230: Checking The Network Connection Status
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec 5. Follow the on-screen instructions. If you want to check the network connection status for the scanner after setup is complete, see the related information link below for details.
Page 231: Checking The Network Of The Computer (Windows Only)
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Displays the network connection status. Select the icon to check and change the current settings. This is the shortcut for the following menu. Settings > Network Settings > Wi-Fi Setup The scanner is not connected to a wireless (Wi-Fi) network.
Page 232 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec ❏ ipconfig command Display the connection status of the network interface that is currently used by the computer. By comparing the setting information with actual communication, you can check whether the connection is correct.
Page 233 Technical Specifications General Scanner Specifications........234 Network Specifications.
Page 234: Technical Specifications
Technical Specifications > General Scanner Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Sheet Feed, one pass duplex color scanner Photoelectric device Effective pixels 5,100×9,300 at 600 dpi 2,550×64,500 at 300 dpi Light source RGB LED Scanning resolution 600 dpi (main scan)
Page 235: Network Specifications
Technical Specifications > > Network Specifications Wi-Fi Specifications Network Specifications Wi-Fi Specifications See the following table for Wi-Fi specifications. Countries or regions except for those listed Table A below Australia Table B New Zealand Taiwan South Korea Table A Standards IEEE802.11b/g/n Frequency Range 2.4 GHz...
Page 236: Ethernet Specifications
Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference. The connected device should comply with IEEE802.3az standards. Network Functions and IPv4/IPv6 Functions Supported Epson Scan 2 IPv4, IPv6 Document Capture Pro/Document Capture IPv4...
Page 237: Security Protocol
❏ A drive that requires a dedicated driver ❏ A drive with security settings (password, encryption, and so on) Epson cannot guarantee all operations of externally connected drives. Using Port for the Scanner The scanner uses the following port. These ports should be allowed to become available by the network...
Page 238 SMTP SSL/TLS (TCP) SMTP STARTTLS (TCP) POP before SMTP connection (When scan to POP server POP3 (TCP) mail is used from the scanner) When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Collecting user information (Use the contacts...
Page 239: Dimensions And Weight Specifications
Technical Specifications > Dimensions and Weight Specifications Destination Protocol Port (Server) Number Searching WSD scanner Scanner WS-Discovery (UDP) 3702 Forwarding the scan data from an Scanner Network Scan (TCP) 1865 application Collecting the job information when push Scanner Network Push Scan 2968 scanning from an application Web Config...
Page 240: Electrical Specifications
❏ Sleep mode : Approx. 1.5 W ❏ Power off: Approx. 0.1 W Note: For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption AC Adapter Electrical Specifications Model A461H (AC 100-240 V) A462E (AC 220-240 V)
Page 241: Environmental Specifications
System Requirements The following shows the system requirements for Epson Scan 2. Supported operating systems may vary depending on the application. Windows 10 or later (32-bit, 64-bit) Windows Windows 8/8.1...
Page 242: Standards And Approvals
Standards and Approvals Standards and Approvals for European Models......243 Standards and Approvals for Australian Models......243 Standards and Approvals for U.S.
Page 243: Standards And Approvals For European Models
Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the product.
Page 244: Zicta Type Approval For Users In Zambia
Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 245: Where To Get Help
Contacting Epson Support........
Page 246: Technical Support Web Site
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 247: Help For Users In Australia
Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
Page 248: Help For Users In Thailand
Where to Get Help > > Contacting Epson Support Help for Users in Vietnam World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. Epson HelpDesk...
Page 249: Help For Users In Indonesia
Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web http://www.epson.co.id ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail...
Page 250 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail MEDAN Epson Service Jl. Bambu 2 Komplek Graha Niaga 061- 42066090 / 42066091 Center Medan Nomor A-4, Medan - SUMUT mdn-technical@epson-indonesia.co.id...
Page 251: Help For Users In Hong Kong
Kec.Sirimau - Ambon 97127 For other cities not listed here, call the Hot Line: 08071137766. Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.
Page 252: Help For Users In Malaysia
Help for Users in India Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...
Page 253: Help For Users In The Philippines
Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

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