Table of Contents
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C
M
Y
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MY
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CMY
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To subscribe to programming,
or for assistance with installing
or using the system,
visit mydish.com or
call Customer Service at
1-800-333-DISH (3474)
1-800-894-9131S
1-800-894-9131S
1-800-894-9131S
196812
181243
181243
Introduction
Satellite
Receiver
Watching TV
Pay Per
Programs
Favorites
Lists
Locks
Interactive
TV
Timers
Remote
Control
Setup
Customizing
Receiver
Connections
Reference
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Table of Contents
Related Manuals for Dish Network 196812
Summary of Contents for Dish Network 196812
- Page 1 Favorites Lists Locks Interactive Timers Remote Control Setup Customizing Receiver To subscribe to programming, or for assistance with installing Connections or using the system, visit mydish.com or call Customer Service at 1-800-333-DISH (3474) 1-800-894-9131S 1-800-894-9131S 1-800-894-9131S Reference 181243 181243 196812...
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Page 2: For Your Safety
Printed in the United States of America. DISH is a registered trademark of DISH Network L.L.C. For information about DISH, please visit our website at www.mydish.com. We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the registered owners. -
Page 3: Table Of Contents
Important Safety Precautions Introduction ELCOME OW TO SE THIS UIDE DISH A BOUT CCOUNT TV N ATCHING DDITIONAL ERVICES TV R BOUT ATELLITE ECEPTION ONNECT TO A HONE OVING SCREEN Satellite Receiver EMOTE ONTROL ATELLITE ECEIVER RONT ANEL ATELLITE ECEIVER ANEL SING THE ENUS... - Page 4 Table of Contents Watching TV HANGING HANNELS SING THE ROGRAM UIDE SING THE ROWSE ANNER SING EARCH TO IND A ROGRAM INDING A ROGRAM BY HEME Pay Per Programs RDERING A ROGRAM EVIEWING RDERS Favorites Lists HAT ARE AVORITES ISTS REATING OR HANGING AVORITES...
- Page 5 Table of Contents Interactive TV DISHHOME NTERACTIVE USTOMER ERVICE Timers IMERS SING THE IMERS ETTING P AN UTOMATIC IMER ETTING ANUAL IMER ELETING A IMER VERLAPPING IMERS NABLING ECORD Remote Control Setup MPROVING ECEIVER ONTROL PERATING THER EVICES ECOVER UTTON ENDING ISCRETE OWER...
- Page 6 Table of Contents 11 Connections ONNECTING TO THE ONNECTING TO NTENNA DISH T ONNECTING TO A AILGATER DISH™: U OBILE SING P 211 K AS A OBILE ECEIVER ONNECTING THE HONE ONNECTING AN NTENNA CANNING FOR HANNELS SING ROUBLESHOOTING OOLS Reference ROUBLESHOOTING ABLES...
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Page 7: Important Safety Instructions
Important Safety Instructions Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. - Page 8 Safety The receiver is still connected to the AC power whenever it is plugged into a live power outlet, even if it is turned off using the remote control or front panel buttons. No flame sources, such as lit candles, should be placed on the equipment. The apparatus shall not be exposed to dripping or splashing, and no objects filled with liquids, such as vases, shall be placed on the top of it.
- Page 9 Safety Proper Care of Your Equipment Always handle the satellite receiver carefully. Excessive shock and vibration can • damage the hard drive. If the equipment is turned on and needs to be moved, unplug the equipemnt and let it • sit for at least 30 seconds before moving it.
- Page 10 Safety Notes viii...
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Page 11: Introduction
Introduction Introduction to DISH Services What you’ll find in this chapter: • ELCOME • OW TO SE THIS UIDE • DISH A BOUT CCOUNT • TV N ATCHING • TV R BOUT ATELLITE ECEPTION • ONNECT TO A HONE • OVING SCREEN... -
Page 12: Welcome
Chapter 1 Welcome ELCOME Thank you for choosing DISH. You are about to experience the excitement and convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH consistently provides the latest products and satellite- delivered services—with high performance, ease of operation, and a wide variety of entertainment options. - Page 13 Introduction How to Use this Guide Guide Conventions • The names of remote control buttons are all uppercase. Example: Press SAT. • On-screen menu options are bold. Example: Select System Setup. • Select means to move the highlight to an on-screen option or choice in a list and press SELECT on the remote control.
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Page 14: About Your Dish Account
Chapter 1 About Your DISH Account DISH A BOUT CCOUNT This section describes how to order your packages and provides information on how to find information about your DISH account. Ordering Your Programming Packages Before you can enjoy your new receiver, order your programming packages. You can also add programming using the Customer Support Application through DishHOME. -
Page 15: Watching Tv Now
Introduction Watching TV Now TV N ATCHING After you have ordered your programming package, you can begin enjoying the features of your new satellite TV receiver. When you complete these simple tours, you’ll be familiar with the remote control and be able to find a program to watch. Finding a Program to Watch If you want to know more about watching TV, see Chapter 3 - Finding Programs to Watch. -
Page 16: Additional Services
Chapter 1 Additional Services DDITIONAL ERVICES Pay-Per-View Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. Be sure to connect an active phone line or broadband Internet connection to your receiver before you order a Pay-Per-View event. DishHOME On DishHOME (press DISH on your remote control), you’ll find news, sports, weather information, TV and movie buzz, customer service, games, and more. -
Page 17: Why Connect To A Phone Line
Introduction Why Connect to a Phone Line ONNECT TO A HONE Your satellite receiver is equipped with a standard telephone jack that you use to connect to an active telephone line. Keep the receiver connected to an active telephone line so that you are able to order pay-per-view programs using your remote control, use all of the DishHOME Interactive TV features, and use other services from DISH. - Page 18 Chapter 1 Tips • Always have the latest software—Turn off the receiver when you’re not using it. • Order Pay-Per-View with your remote control—Keep an active phone line connected to the receiver. Not only will you have Pay-Per-View at your fingertips, but you’ll also avoid unnecessary charges.
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Page 19: Satellite Receiver
Satellite Receiver About Your Satellite Receiver What you’ll find in this chapter: • EMOTE ONTROL • ATELLITE ECEIVER RONT ANEL • ATELLITE ECEIVER ANELL • SING THE ENUS • SING IELDS... -
Page 20: Remote Control
Chapter 2 Remote Control EMOTE ONTROL The remote control gives you easy access to all the features of your satellite receiver. You can program the remote to control the satellite receiver and up to three other devices (see page 54). These devices can be a TV, a VCR or DVD player, and a third device. The remote control uses IR signals to control both the receiver and other devices that the remote is programmed to control. -
Page 21: Remote Control Buttons
Satellite Receiver Remote Control Remote Control Buttons SAT Mode Power & TV Power Input Top button turns the receiver on/off, Press once for Input Bottom button turns the TV on/off Press and hold for Recover (programming required) Receiver Menu Page Buttons Access receiver Page up/down in menus features and settings... - Page 22 Chapter 2 Remote Control Remote Control Buttons—TV Mode TV/Video Power and TV Power Switch between TV inputs top and bottom button Turn TV on/off TV Menu Access menu features Volume available on some TVs Control TV volume Mute Arrows/Select Buttons Turn TV volume on or off Channel up/down on TV, navigate TV menus/modes...
- Page 23 Satellite Receiver Remote Control Remote Control Buttons—DVD Mode To use the features described in this section, make sure your are in DVD mode by pressing the DVD Mode button. You can also use this mode to operate a VCR instead of a DVD player. Remote programming is required.
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Page 24: Satellite Receiver Front Panel
Chapter 2 Satellite Receiver Front Panel ATELLITE ECEIVER RONT ANEL Arrows Power Change channels Turns receiver Smart Card Door Infrared Blaster up/down, and move power on/off, Slot for a future Sends IR Signals around in on-screen press and hold smart card menus and guides to reset receiver to other components... -
Page 25: Sing The Enus
Satellite Receiver Using the Menus SING THE ENUS The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting locks, choosing a program, or creating a favorites list. Open and Close Menus You can open the menus in either of two ways: •... -
Page 26: Sing Ext Ields
Chapter 2 Using Text Fields List of Choices in the Menus When you make a choice in a list, the receiver does not apply the change until you select Done. If you do not want to save any changes, select CANCEL to discard all the changes made in the menu. - Page 27 Satellite Receiver Using Text Fields Using the On-screen Keyboard Use the on-screen keyboard letters to type the information. Use the LEFT, RIGHT, UP, and DOWN ARROWS to navigate around the keyboard. Select the characters you want. Using the Number Pad Use the letters above the NUMBER PAD on the remote control while the highlight is in the field.
- Page 28 Chapter 2 Tips • If you do not do anything in a menu for several minutes, the menu automatically closes. This will discard any changes you made, and displays the program you were watching. • On the remote control, press FORMAT (*) on the remote control to change the aspect ratio (display shape) of HD and SD channels.
- Page 29 Watching TV Finding Programs to Watch What you’ll find in this chapter: • HANGING HANNELS • SING THE ROGRAM UIDE • SING THE ROWSE ANNER • SING HEMES AND EARCH...
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Page 30: C Hannels
Chapter 3 Changing Channels HANGING HANNELS Using the Up and Down Arrows While watching TV, press the UP and DOWN ARROWS on your remote control to change channels one channel at a time. You can also change the channels the same way using the UP and DOWN ARROWS on the receiver front panel. -
Page 31: Browse Banner
Finding Programs to Watch Using the Browse Banner • The Program Guide shows programs on now and coming on within the next two days. The guide does not show programs that have ended. Tue 1/22 6:30 pm 7:00 pm 7:30 pm HIST A&E MOMAX... - Page 32 Chapter 3 Using Search to Find a Program To see what is coming up on other channels, press the UP or DOWN ARROW while the Browse Banner is open. TUE 6/19 Giada at Home Barefoot Contessa 1:30pm - 2:00pm 2:00pm - 2:30pm FOOD While watching Press...
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Page 33: Program By It Theme
Finding Programs to Watch Finding a Program by its Theme If you select a program that is on now, the receiver tunes to that program. If you choose a future program, the Create Timer screen will display. See Chapter 8: Timers for more information. - Page 34 Chapter 3 Tips • Press INFO to get more information about the program you highlighted. • Press VIEW LIVE TV to cancel almost any screen and return to watching TV. • Skip forward 24 hours (and then back again) at a time in the Program Guide by pressing the SKIP FWD (SKIP BACK) button on the remote control.
- Page 35 Pay Per Programs Order and Watch Pay-Per-View What you’ll find in this chapter: • RDERING A ROGRAM • EVIEWING RDERS...
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Page 36: Pay-Per-View Program
Chapter 4 Ordering a Pay-Per-View Program RDERING A ROGRAM To order Pay-Per-View programs, you must connect the receiver to an active phone line or to the your broadband network through the Ethernet port. After you order a Pay-Per-View program, you can watch it on all of the receivers on your DISH account. Using the remote control, you can order the exact same program for each receiver but you pay for the program only once (the program must be the same date, time, and channel). - Page 37 Pay-Per-View Tips • You can set up a VCR to record Pay-Per-View programs. You can also connect an external hard drive to the USB port on the back panel of the receiver and record programs (see page 70). • You can prevent others from purchasing Pay-Per-View programs by using locks. •...
- Page 38 Chapter 4 Notes Notes...
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Page 39: Favorites Lists
Favorites Lists Setting Up Your Favorites Lists What you’ll find in this chapter: • HAT ARE AVORITES ISTS • REATING OR HANGING AVORITES ISTS • AMING AVORITES ISTS • SING AVORITES ISTS... -
Page 40: F Avorites L Ists
Chapter 5 What are Favorites Lists? HAT ARE AVORITES ISTS Favorites Lists are custom lists of your favorite channels. You can create and change the lists, adding and removing channels as you wish. Your favorite channels can be grouped into up to four lists. When using a Favorites List, the Program Guide and Browse Banner display only the •... -
Page 41: F Avorites L Ists
Favorites Lists Naming Favorites Lists Press MENU on your DISH remote control. Select Preferences, and then Favorites. Select the list that you want to change, or select List 1, List 2, List 3, or List 4 to create a list. Select Modify List. -
Page 42: Avorites L Ists
Chapter 5 Using Favorites Lists SING AVORITES ISTS Press GUIDE to open the Program Guide. Press GUIDE again to select the next Favorites List. Press GUIDE repeatedly to scan through all the available lists. Note: GUIDE only works in this manner if the Guide button is selected under MENU, Preferences, Favorites and Guide Options. - Page 43 Locks Securing Your Receiver What you’ll find in this chapter: • HAT ARE OCKS • REATING OR HANGING ATINGS OCKS • REATING OR HANGING HANNEL OCKS • OCKING OR NLOCKING HANNELS • IDING DULT ONTENT OR OCKED HANNELS • OCKING OR NLOCKING THE RONT ANEL...
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Page 44: Lock?
Chapter 6 What are Locks? HAT ARE OCKS Locks allow you to password-protect programming based on ratings, or on a channel-by- channel basis. When you have locked the receiver: • If you try to access a locked item or open the Locks menu, the receiver displays a message prompting you to enter the password. -
Page 45: C Hanging R Atings L Ocks
Locks Creating or Changing Ratings Locks REATING OR HANGING ATINGS OCKS You can lock programs based on Motion Picture Association of America (MPAA) ratings (PG, PG-13, etc.) and expanded ratings (violence, language, etc.). Press MENU and select Locks. If the receiver is locked, enter the password using the NUMBER PAD. Select OK. Select Ratings Locks. - Page 46 Chapter 6 Creating or Changing Ratings Locks PG-13—Parents Strongly Cautioned. Some Material May Be Inappropriate For Children Under 13. A PG-13 rating is a sterner warning by the Rating Board to parents to determine whether their children under age 13 should view the motion picture, as some material might not be suited for them.
- Page 47 Locks Creating or Changing Ratings Locks TV-G—General Audience. Most parents would find this program suitable for all ages. Although this rating does not signify a program designed specifically for children, most parents may let younger children watch this program unattended. It contains little or no violence, no strong language and little or no sexual dialogue or situations.
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Page 48: C Hanging C Hannel L Ocks
Chapter 6 Creating or Changing Channel Locks REATING OR HANGING HANNEL OCKS You can lock any channel, including Pay-Per-View and over-the-air channels. This type of lock keeps anyone from viewing these channels unless they enter the correct password. Press MENU and select Locks. If the receiver is locked, enter the password using the NUMBER PAD. -
Page 49: Unlocking Pay-Per-View Channel
Locks Locking or Unlocking Pay-Per-View Channels OCKING OR NLOCKING HANNELS This locks all Pay-Per-View channels. This type of lock keeps anyone from viewing these channels by using the UP or DOWN ARROWS or the remote control NUMBER PAD. You also can lock individual Pay-Per-View channels by using channel locks. Press MENU and select Locks. -
Page 50: U Nlocking The F Ront P Anel
Chapter 6 Locking or Unlocking the Front Panel Select Hide Adult to remove the adult channels from the channel lists or Show Adult to display the adult channels in channel lists. Select Hide Locked to remove locked channels from the channel lists or Show Locked to display locked channels in channel lists. -
Page 51: C Hanging A P Assword
Locks Creating or Changing a Password REATING OR HANGING A ASSWORD The first thing to do before using the receiver locks is set up your password. Press MENU and select Locks. If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. - Page 52 Chapter 6 Tips Press MENU and select Locks. If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. Select Lock System or Unlock System. If you are locking the receiver, the receiver displays a message prompting you to enter a password.
- Page 53 Interactive TV Interacting with Your TV What you’ll find in this chapter: • HOME I NTERACTIVE • USTOMER UPPORT...
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Page 54: Nteractive Tv
Chapter 7 DishHOME Interactive TV HOME I NTERACTIVE Press DISH on the remote control to go to DishHOME Interactive TV features available with your service. Watch video from popular news, entertainment, and sports networks all on one screen. You can also select an icon from the bottom of the screen for customer support, news, shopping sports, games, and entertainment. -
Page 55: Timers
Timers Setting Up and Using Timers What you’ll find in this chapter: • IMERS • SING THE IMERS • ETTING P AN UTOMATIC IMER • ETTING ANUAL IMER • ELETING A IMER • VERLAPPING IMERS • NABLING ECORD... - Page 56 Chapter 8 Timers IMERS A timer is your instruction telling the receiver the programs you want to view in the future. For most ERD (External Recording Device) or VCR timers, you select a specific program on a specific channel, and tell the receiver how often you want to record that program. Be sure to set up the receiver to control your VCR.
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Page 57: Remote Control Setup
Remote Control Timers When a Timer Starts For two minutes before a timer starts a recording, the receiver may display a digital countdown (timer reminder) on the TV screen. 1:41 This countdown disappears when the program begins. While the countdown is displayed, you can do one of the following options: •... -
Page 58: Imers List
Chapter 8 Using the Timers List SING THE IMERS Use the Timers List to: • View the general list of timers. • Create a Manual timer. • Edit a timer. Delete Edit Timers Select Delete or Edit Press MENU, and select Timers ETTING P AN UTOMATIC... -
Page 59: Anual Imer
Remote Control Setting Up a Manual Timer ETTING ANUAL IMER Select Create 9-10 Timer Priority: 4 of 4 Timer Timer Frequency Type Channels Once Create Timer Auto Tune Weekly Start Time: End Time: Date: 120 - HIST Create Timer Daily Reminder Hr./Min. -
Page 60: Timers
Chapter 8 Overlapping Timers VERLAPPING IMERS If you try to create event timers for overlapping programs, the receiver displays a screen with the dates and times of both programs. The receiver also displays this screen if a program time has changed, causing one timer to overlap another. You must delete or edit one of the timers. -
Page 61: Eceiver Control
Remote Control Setup Setting Up Your Remote Control What you’ll find in this chapter: • MPROVING ECEIVER ONTROL • PERATING THER EVICES • ECOVER UTTON • ENDING ISCRETE OWER N AND... -
Page 62: R Eceiver C Ontrol
Chapter 9 Improving Receiver Control MPROVING ECEIVER ONTROL These instructions help you improve your remote control settings to best operate your dish antenna. Making the Remote Work with the Receiver These instructions configure your remote. Press RECORD. Confirm that The receiver then Turn your receiver you see the matches the... - Page 63 Receiver Customization Improving Receiver Control Press SYSTEM INFO on the receiver's front panel. The System Info screen displays on the TV and shows the Remote Address. Write down the Remote Address: Press and hold SAT on your remote control for about three seconds, until all of the Mode buttons light up, and then release SAT.
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Page 64: Other Device
Chapter 9 Operating Other Devices Confirming Remote Control Operation Check batteries If no operation, and press Press Press press SYSTEM INFO POWER SAT Mode RECORD on the receiver to display the System Info Screen Make sure the remote has fresh batteries and is in SAT mode. Press SYSTEM INFO on the receiver front panel to display the system information screen. - Page 65 Receiver Customization Operating Other Devices Turning Limited Mode On and Off Press PAGE UP to turn Limited Mode on. Press and hold the Press POUND (#) Press PAGE DOWN to correct Mode button until turn Limited Mode off all Mode buttons light. Release Mode button Press and hold the correct mode button (for example, TV) until all of the mode buttons light.
- Page 66 Chapter 9 Operating Other Devices Setting SAT Auto-Tune Channel Make sure the remote control operates your TV. Press and hold TV for three seconds until all four Mode buttons are lit. Press STAR (*). Enter the channel used for viewing (up to three digits in range of 002 to 125), for example channel “010.”...
- Page 67 Receiver Customization Operating Other Devices Enabling and Disabling SAT Auto-Tune Note: SAT Auto-Tune is enabled by default; however, the channel must be set (see Setting SAT Auto-Tune Channel). Press and hold SAT for three seconds until all four Mode buttons are lit. Press STAR (*).
- Page 68 Chapter 9 Operating Other Devices Setting Auto-Tune for DVD/VCR You can set Auto-Tune for your DVD/VCR. Auto-Tune allows you to return to the channel for your DVD/VCR output when you accidentally change the channel or video input. Make sure the remote control operates your DVD/VCR. Press and hold DVD for three seconds until all four Mode buttons are lit.
- Page 69 Receiver Customization Operating Other Devices Combination Devices If you are programming the remote to operate a combination device, such as a TV/VCR or a TV/DVD, program the remote control in one mode, and then repeat the procedure in the other mode. For example, to program the remote to control a TV/VCR using code 748, follow the instructions to program the remote to control the TV using code 748, and then repeat the instructions for the VCR using the same code.
- Page 70 Chapter 9 Operating Other Devices Turn the device back on and try some other buttons to make sure they work. If the code works for other buttons, stop here. Sometimes POWER works when other buttons do not. If in Limited Mode, try VOLUME or MUTE. If the code does not work, repeats steps 3 through 9 with the next device code from the insert.
- Page 71 Receiver Customization Operating Other Devices Learning From Another Device’s Remote Use this procedure if you are unable to find a code that allows your DISH remote to control your device of if some of the commands are not functioning as you expect after programming your DISH remote to control your device (in TV, DVD, or AUX modes).
- Page 72 Chapter 9 Operating Other Devices On the DISH remote, press and hold the Mode button you want to use for the device until all the Mode buttons light up (approximately three seconds), and then release it. The selected Mode button flashes continuously. To start learning commands for this mode, select one of the following choices: •...
- Page 73 Receiver Customization Operating Other Devices Checking the Device Codes You can find out what device code you’ve set for each remote control mode (TV, DVD, and AUX) Press and hold the appropriate mode button until all the other mode buttons light up, and then release the button.
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Page 74: Button
Chapter 9 Operating Other Devices Controlling a Tuner or Amplifier Use the following remote control buttons to control a tuner, amplifier, or audio receiver. When the remote control is set up, press the AUX mode button to set the remote to AUX mode. - Page 75 Receiver Customization Operating Other Devices To Use a Tuner or Amplifier’s Volume Control Note: You must first program the tuner or amplifier into the AUX mode of the remote control to use these steps. Press POUND Press the plus Press and hold the side of VOLUME Test to make AUX Mode button for...
- Page 76 Chapter 9 Operating Other Devices Programming to Control a Second Dish Antenna If you have a second DISH antenna installed, you can use this remote in AUX mode to operate your other receiver in addition to operating the first receiver. When you program the remote to operate the other receiver, the remote sends out IR signals to the receiver so the line of sight to the second dish antenna must be unobstructed.
- Page 77 Receiver Customization The Recover Button ECOVER UTTON Use RECOVER if you accidentally change the TV channel or video input and have a snowy, blue, or black screen on your TV. When you press RECOVER as described below, the remote control sends commands to your TV to change channels or video inputs to get back to watching satellite programming.
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Page 78: Power On And Off
Chapter 9 Sending Discrete Power On and Off ENDING ISCRETE OWER N AND Discrete power ON and power OFF IR commands are used when programming macro commands into universal remotes. Using an ON-only or OFF-only command is more effective than a toggle ON/OFF command when trying to make sure the dish antenna is reliably in one state or the other. -
Page 79: Uide And Hannel
Customizing Your Receiver Personalizing Your Satellite Receiver What you’ll find in this chapter: • SING AN XTERNAL RIVE • SING ALLER • USTOMIZING THE UIDE AND HANNEL ISTS • HANGING ANGUAGES • SING LOSED APTIONING • ETTING UDIO UTPUT • ESETTING TO ACTORY EFAULTS... - Page 80 Connecting an external hard drive to your receiver allows you to record and archive programs. Warning The attached USB storage device needs to be reformatted to support DISH Network DVR functionality. All existing data on the device will be erased. Do you want to reformat the device?
- Page 81 Connections and Setup Using Caller ID Once the feature has been activated, you’ll receive a popup asking if you want to format the drive—formatting is necessary to store your recorded programs on the external hard drive. After selecting Yes, anything on the external hard drive is erased, the drive is formatted, and then the receiver reboots.
- Page 82 Chapter 10 Using Caller ID Caller ID Screens When you receive a call, you will see a Caller ID popup screen. Select OK to dismiss the message. If you do nothing, it will disappear after 20 seconds. If you are using a menu when a call comes in, a different Caller ID screen appears. Using Caller ID History Your receiver also stores a history of the incoming calls.
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Page 83: Lists
Connections and Setup Customizing the Guide and Channel Lists USTOMIZING THE UIDE AND HANNEL ISTS You can set up the on-screen Program Guide to list channels in descending order, with the highest channel number at the bottom of the screen, or in ascending order, with the highest channel number at the top of the screen. - Page 84 Chapter 10 Customizing the Guide and Channel Lists • Large. Choose this option if you would like to see video in the upper right corner and four rows of channels per page. Select Done. Channel Display Preferences The Chan Preference option on the Guide Format menu allows you to customize how your HD and SD channels display in the Program Guide.
- Page 85 Connections and Setup Changing Languages HANGING ANGUAGES You may be able to change the language of some programs. An alternate language may not be available for all programs. Some programs, such as movies, indicate at the beginning whether an alternate language or descriptive audio is available. An alternate language applies only to the audio part of a program and does not change the language used in the menus displayed by the receiver.
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Page 86: Audio Output
Chapter 10 Setting Up Audio Output To enable or disable closed captions and adjust how they are displayed, use the following steps: Caption On/Off Preferences Turn Captions Closed Caption Press MENU and select (or Off) Select from Preferences, then the list of Closed Captions options Press MENU. - Page 87 Connections and Setup Setting Up Audio Output Note: Not all programs contain a Dolby Digital sound track. Decoder Done System Setup Select Done Connect receiver to an external decoder Audio Output Select from Press MENU and the options select System Setup, then Audio Output Connect an external Dolby Digital decoder to the receiver’s back panel Digital Audio Out- put using an HDMI or optical cable (available at consumer electronics stores).
- Page 88 Chapter 10 Resetting to Factory Defaults If Volume Leveling is desired, select Enable to turn on Volume Leveling. Volume leveling keeps the volume levels consistent between programs and commercials, preventing drastic volume changes while watching television. Note: When volume leveling is enabled, only the digitial PCM and RCA analog line outputs are affected.
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Page 89: R Eceiver U Pdates
Connections and Setup Scheduling Receiver Updates CHEDULING ECEIVER PDATES The receiver comes scheduled to update the Program Guide at 3:00 am every day. This section describes how to change the Updates settings. Note: This feature does not interfere with scheduled timers. Preferences Done Updates... - Page 90 Chapter 10 Tips Select Preferences, and then Updates. Highlight the number of hours of inactivity before the receiver waits before turning off. Select Done. Note: Select Defaults to reset the changes you’ve made to this feature. • To take full advantage of Dolby Digital 5.1 surround sound, you need an optical cable and a stereo that supports this feature.
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Page 91: Connections
Connections Connecting Your Satellite Receiver What you’ll find in this chapter: • ONNECTING TO THE • DISH A ONNECTING TO YOUR NTENNA • DISH T ONNECTING TO A AILGATER • ONNECTING THE HONE • ONNECTING AN NTENNA • CANNING FOR HANNELS •... -
Page 92: C Onnecting To The Tv
Chapter 11 Connecting to the TV ONNECTING TO THE High-Definition Connection: HDMI Cable The HDMI (High-Definition Multimedia Interface) connection provides high-quality audio and video to your HDTV or HD Monitor using one cable. If your HDTV or monitor has an HDMI connection available, this is the recommended connection. - Page 93 Connections and Setup Connecting to the TV High-Definition Connection: YP (Component) Cables The YP connections provide high-quality video to your HDTV or HD monitor. Use these connections if your TV does not have an HDMI connection. AUDIO Connect receiver and monitor with Confirm sound Connect receiver YPbPr Component...
- Page 94 Chapter 11 Connecting to the TV Setting Up to Display in HD Once the receiver has been activated with qualifying DISH HD programming, you will be able to receive HD programs. Use the following steps to select the HDTV display format that best matches your TV or monitor.
- Page 95 Connections and Setup Connecting to the TV Standard-Definition Connections TV SET S VIDEO Connect receiver Connect receiver Connect receiver and TV with and TV with Confirm sound RCA Composite and TV with TV SET TV SET Coax cable and volume Turn on TV S-Video cable connections...
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Page 96: A Ntenna
Chapter 11 Connecting to Your Dish Antenna ONNECTING TO NTENNA Connect your TV to the receiver using the previous sections before connecting the receiver to the dish antenna. SATELLITE IN SATELLITE IN Label Continue with the Select Guide to cables Wait as the system Installation Wizard, view the Program... -
Page 97: Mobile Dish™: U
Connections and Setup Connecting to a DISH Tailgater DISH T ONNECTING TO A AILGATER The 211k receiver supports the mobile antenna, DISH Tailgater, providing you with your satellite programming while away from home. For detailed and up-to-date information on setting up a Tailgater, please see the Quick Start Guide and the Tailgater User’s Guide that came with your Tailgater mobile antenna. - Page 98 Chapter 11 Connecting the Phone Line Manual Mobile Satellite Antennas (Require Pointing) To use your ViP 211k receiver to assest with point your manual mobile satellite antenna, follow these instructions: Connect your ViP 211k receiver to your TV. Connect your ViP 211k receiver to a power outlet. Wait a few minutes. Follow the on-screen Installation Wizard to pair your remote.
- Page 99 Connections and Setup Connecting the Phone Line Phone Line Connection Connect a telephone cable with a standard RJ-11 connector between the receiver’s back panel P connection and an active telephone connection as shown below. HONE Note: Do not connect the phone line to the E connection.
- Page 100 Chapter 11 Connecting the Phone Line Phone System Setup You must also set up the receiver for your telephone system (touch tone or rotary). If you need a prefix to make an outside call, set a telephone number prefix. Done Prefix System Setup Select Done...
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Page 101: Ver - The -Air Channels
Connections and Setup Connecting an Over-the-Air Antenna ONNECTING AN NTENNA If you want to receive digital channels from an over-the-air antenna in addition to your dish antenna programming, connect the over-the-air antenna to your receiver. • The O connection on your receiver's back panel can be used NTENNA to receive and view programming on the TV from an over-the-air antenna. - Page 102 Chapter 11 Scanning for Over-the-Air Channels On the remote control, press MENU, select System Setup, and then Local Channels. If this is the first time you have opened the Local Channels screen, it will have no channels listed. Scan for channels by selecting Scan Locals. The scan will take a few minutes to complete.
- Page 103 Connections and Setup Scanning for Over-the-Air Channels About Over-the-Air TV Broadcasts Over-the-air TV signals are broadcast by local TV stations from a transmitter tower. You receive over-the-air TV signals using an indoor or outdoor antenna instead of the dish antenna. You are likely familiar with analog over-the-air TV signals - these are the signals that have been used to broadcast TV for many years.
- Page 104 Chapter 11 Scanning for Over-the-Air Channels • Broadcasters may choose to multicast, which allows them to provide multiple standard-definition channels in the same bandwidth used to provide a high-definition channel. • These factors are outside of DISH's control. Additional Installation Considerations •...
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Page 105: Tools
Connections and Setup Using Troubleshooting Tools SING ROUBLESHOOTING OOLS Your receiver has troubleshooting tools that you can use to solve many common problems. Resetting Your Receiver Acquiring satellite signal Press front panel message displays. May POWER button Returns to Programming download Program Guide. - Page 106 Chapter 11 Using Troubleshooting Tools Point Dish and Check Switch The Point Dish and Check Switch screens are helpful to the Customer Service Representatives. You may be asked to display these screens when you call DISH. Even though there are items that can be changed, only change them when specifically directed by a Customer Service Representative.
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Page 107: Tables
Reference Troubleshooting and Remote Codes What you’ll find in this chapter: • ROUBLESHOOTING ABLES • EMOTE ONTROL EVICE ODES... -
Page 108: T Roubleshooting T Ables
Reference Troubleshooting Tables ROUBLESHOOTING ABLES Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it. - Page 109 Reference Troubleshooting Tables Message Numbers Message Possible Reason What to Do Number Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are There may be a problem with the in place, and check that all cable connections are tight and multi-dish switch.
- Page 110 Reference Troubleshooting Tables Message Possible Reason What to Do Number • You must connect the receiver to an active telephone connection at all times. If you install two or more receivers, The receiver may not be you must connect each receiver to an active telephone connected to an active telephone connection at all times.
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Page 111: Changing Channels
Reference Troubleshooting Tables Message Possible Reason What to Do Number Connect the receiver to an active telephone line or broadband Internet connection. Make sure that the You may not have connected the telephone line or Internet connection to which you connect receiver to an active telephone the receiver is working properly. - Page 112 Reference Troubleshooting Tables Remote Control What Is Happening Possible Reason What to Do • Install four new AAA batteries in the remote control. • If the remote control has fresh batteries, check whether they are The remote control may be placed according to the label diagram.
- Page 113 Reference Troubleshooting Tables Program Guide or the Browse Banner What Is Happening Possible Reason What to Do • If you want to buy a channel, go to mydish.com/myaccount, log into your account, and select the My Red means that you have not Programming option from the side In the Program Guide, some subscribed to that channel.
- Page 114 Reference Troubleshooting Tables What Is Happening Possible Reason What to Do • Make sure that the satellite dish has a clear line of sight to the satellite. • Check whether branches or leaves have grown into the line of sight. •...
- Page 115 Reference Troubleshooting Tables Favorites Lists What Is Happening Possible Reason What to Do You press the remote GUIDE button If you have not added channels while the Program Guide is to any custom Favorites List, you You must add channels to a custom displayed.
- Page 116 Reference Troubleshooting Tables What Is Happening Possible Reason What to Do Remember that a Once event timer operates just one time. A Mon.-Fri. event timer operates Monday through Friday on the same channel at the same time. A Daily event timer does the same, You set up an event timer for a Monday through Sunday.
- Page 117 Reference Troubleshooting Tables Hearing A Program What Is Happening Possible Reason What to Do • Check the volume level on the TV or audio device. Turn off the mute or turn up the volume, as required. • You may have muted the •...
- Page 118 Reference Troubleshooting Tables Telephone for Voice/Data/FAX What Is Happening Possible Reason What to Do The receiver may have tried to send Pay-Per-View purchase You do not have to do anything. You information to DISH using your While you are making a telephone can always use your telephone line, phone line.
- Page 119 Reference Troubleshooting Tables Ordering a Pay-Per-View Program What Is Happening Possible Reason What to Do Lock the purchase of Pay-Per-View programs. Remember that you are responsible for all Pay-Per-View You may have been away from Someone orders a Pay-Per-View purchases, whether or not you the receiver, and someone else program without your permission.
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Page 120: Code
Reference Remote Control Device Codes EMOTE ONTROL EVICE ODES Included with your remotes are lists containing the manufacturer codes for programming the remote to control your TV, VCR, Blu-ray Disc™ or DVD player, or audio equipment. Every attempt has been made to include all codes. - Page 121 • IMITED ARRANTY • ESIDENTIAL USTOMER GREEMENT • FCC C OMPLIANCE...
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Page 122: Limited Warranty
Appendix Limited Warranty IMITED ARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers •... - Page 123 Appendix Limited Warranty If the Representative determines you should return any equipment, you will be directed to call a Return Authorization representative. Before shipping any equipment, you must talk to a Return Authorization representative and must obtain a Return Authorization (RA) number. You will be given the appropriate address for which to return your equipment.
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Page 124: Ustomer Agreement
Services and/or equipment from DISH Network (each, a “Package Plan Agreement”): (i) “you” and “your” refer to you, the DISH Network subscriber; and (ii) "DISH Network", “DISH”, "we," "us" or “our” refer to DISH Network L.L.C. (formerly known as EchoStar Satellite L.L.C.) or, where applicable under the particular circumstances, third party billing agents. - Page 125 Agreement. If your Services are disconnected for non- payment or any other reason, DISH Network may require that you pay, and you agree to pay, before we reconnect your Services, all past due charges, a deposit equal to a minimum of one month of service charges, and all outstanding balances accrued through the date of such disconnection.
- Page 126 Not all receivers with a Smart Card slot require a Smart Card for proper authorization. Smart Cards remain the property of DISH Network at all times and must be returned to us upon our request. Smart Cards are not transferable.
- Page 127 DISH Network receiver(s), or any part thereof. Such software is licensed, not sold, to you for use only under the terms and conditions of this license, and DISH Network, its licensors and its suppliers reserve all rights not expressly granted to you.
- Page 128 Bureau of Investigation. The Equipment may incorporate copyright protection technology that is protected by U.S. patents and/or other intellectual property rights. Use of such copyright protection technology must be authorized by DISH Network or its suppliers or licensors, and is intended for home and other limited pay-per-view uses only, unless otherwise authorized by DISH Network or its suppliers or licensors.
- Page 129 DISH Network with your social security number. Under the Fair Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate information about your account to any credit reporting agency.
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Page 130: Appendix
Appendix Residential Customer Agreement EXHIBIT 1 - FEES In addition to any amounts due for your Services and any other amounts due under this Agreement or any applicable Package Plan Agreement, you agree to pay the fees listed in the table below (“Fees”) if and when applicable. DISH may change these Fees, increase or decrease these Fees, or impose additional Fees at any time upon notice to you. - Page 131 (A $20.00 Extended Delivery Fee also applies to AK, HI, Puerto Rico, or Virgin Islands.) Overnight Delivery Fee $20.00 DISH Network delivers an item to you via overnight delivery (not available in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands). Box Return Fee $17.00...
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Page 132: Fcc Compliance
Appendix FCC Compliance FCC C OMPLIANCE The following text is extracted from Federal Communications Commission (FCC) regulations, as of the publication date of this Guide. Contact the FCC (see following) or your library for the complete text of the regulations. Telephone Communication This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. -
Page 133: C Hanging F Avorites L Ists
Conventions 3 General Audience (TV-G) Content Labels 37 TV Rating 37 Account, Your 4 D 37 General Audiences (G) MPAA Adding Channels 4 L 37 Rating 35 Additional Services 6, 7 S 37 Guide 20 Ordering Programming 4 V 37 Changing Favorites Lists 30 All Children (TV-Y) Rating 36 FV 37... - Page 134 Index Locks Programs Change or Create Password 41 Descriptive Audio 76 Parental Controls Channels 38 Finding a Program 5 Change Password 41 Front Panel 40 Hearing 107 Channels 38 Hiding Content, Channels 39 Hiding Content, Channels 39 Create Password 41 Locking Receiver 41 Pay-Per-View 6 Front Panel 40...
- Page 135 Index Improving Operation 52 Tuner/Amplifier Volume Control 65 Learning 61 TV Input/Channel Settings Tailgater 87 Limited Mode 54 Inside Back Cover Text Fields 16 Low Battery Warning 10 TV Mode 12 Themes 23 Modes 54 TV Ratings 36 Timers 46 Number Pad 17 TV-Y 36 All Episodes 46...
- Page 136 Index Notes OTES...
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Page 137: Remote Control
Receiver Serial Number: Receiver Conditional Access Number Smart Card Conditional Access Number: Remote Control Settings Remote Control Remote Control Address (SAT Mode) TV Code (TV Mode) DVD or VCR Code (DVD Mode) Auxiliary Code (AUX Mode) TV Input/Channel Settings TV Input/Channel 196812...