Agilent Technologies PHD-4 User Manual
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Agilent Technologies PHD-4 User Manual

Portable helium detector
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PHD-4 Portable Helium
Detector
Models
969-4600
969-4640
Manuale di Istruzioni
Bedienungshandbuch
Notice de Mode D’Emploi
User Manual
87-900-120-01 (F)
01/2014

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Summary of Contents for Agilent Technologies PHD-4

  • Page 1 PHD-4 Portable Helium Detector Models 969-4600 969-4640 Manuale di Istruzioni Bedienungshandbuch Notice de Mode D’Emploi User Manual 87-900-120-01 (F) 01/2014...
  • Page 2 Do not “Restricted computer software” as proceed beyond a WARNING notice defined in FAR 52.227-19 (June 1987) until the indicated conditions are or any equivalent agency regulation or fully understood and met. PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F)
  • Page 3 PHD-4 Portable Helium Detector PHD-4 Portable Helium Detector PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 3/140...
  • Page 4 PHD-4 Portable Helium Detector 4/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )
  • Page 5 Manutenzione 15 Smaltimento Anleitung zur Installation Allgemeine Informationen Lagerung Installationsvorbereitungen 25 Installation und Gebrauch Wartung Entsorgung 32 Procédure pour l’installation Indications Generales Stockage Preparation pour l’installation Installation et utilisation 45 PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 5/140...

  • Page 6: Table Of Contents

    Basic Unit Data and Specification Routine Maintenance of the PHD-4 84 User Interface 96 Electrical Connections Analog Interface Description 122 RS 232 Communication Description 124 Troubleshooting 130 Accessories and Spare Parts 134 6/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )

  • Page 7: Installation Procedure

    PHD-4 Portable Helium Detector User Manual Installation procedure General Information Storage Preparation for Installation 57 Contents of the Packaging 58 Installation and Use Disposal Controls and Indicators on the Front Panel of the PHD-4 External Power Supply and Battery Pack 66...

  • Page 8: General Information

    Is used when failure to comply with the instructions may cause damage to the CAUTION! equipment. Information that helps the operator to obtain the best possible performance NOTE from the instrument. 56/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 ( F)

  • Page 9: Storage

    Do not dispose of the packaging in the environment. The material is completely recyclable and complies with EEC Directive 85/399 on the protection of the environment. Never use the PHD-4 and accessory components in a different manner and for CAUTION! different purposes from those illustrated in this manual.

  • Page 10: Contents Of The Packaging

    The above modules are inserted in specific housings in polyurethane foam with density 30. A view of the packaging with the position of the various modules is provided in the figure below. 58/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 ( F)
  • Page 11 Addition al battery (1 piece) (9) Power supply unit –Battery charger Strap (7) 15-pin connector for I/O serial-port (3) Kit of 5 glass wool filters (4) CD manual (6) Probe set (10) PHD-4 Portable Helium Detector User Manual 87-900-120-01 ( F) 59/140...
  • Page 12 Installation procedure Preparation for Installation The above modules are inserted in specific housings in polyurethane foam with density 30. A view of the packaging is provided in the figure below. 60/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 ( F)

  • Page 13: Installation And Use

    Do not use the PHD-4 in environments containing potentially flammable gases or vapors. If the PHD-4 is used in combination with sampling safety devices (only if marked EEX ia IIAT4), the PHD-4 must be positioned outside the area with a risk of explosion.
  • Page 14 0 – 95 % (non condensing). WARNING! Do not cover or obstruct the ventilation slots on the top part of the PHD-4 and the rear discharge duct Obstruction could cause damage to the PHD-4 or to external components.
  • Page 15 Installation procedure Installation and Use The PHD-4 does not require maintenance (except for sampling pump, filters and battery). Any operation different from those described in present user manual must be NOTE carried out by authorized personnel. WARNING! Any unauthorized operation on the device may cause serious injury and damage.

  • Page 16: Disposal

    The end user is therefore invited to contact the supplier of the device, whether the Parent Company or a retailer, to initiate the collection and disposal process after checking the contractual terms and conditions of sale. 64/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 ( F)

  • Page 17: Controls And Indicators On The Front Panel Of The Phd-4

    Installation procedure Disposal Controls and Indicators on the Front Panel of the PHD-4 The figure below shows the front panel of the PHD-4 with the main components. Function buttons Graphic display Front panel PHD-4 Portable Helium Detector User Manual 87-900-120-01 ( F)

  • Page 18: External Power Supply And Battery Pack

    The PHD-4 battery can be charged either with the PHD-4 off or during normal functioning. The time required to charge the battery is much longer with the PHD-4 on. NOTE As Ni-MH batteries are affected by an internal auto-discharging phenomenon a CAUTION! periodical battery charging process is required.
  • Page 19 The battery pack is protected against shortcuts, overcurrents and overheatings by means of a fuse, a recoverable thermal switch and a non recoverable thermal fuse. The activation of one of these protections is highlighted by the PHD-4 as following described: Unit: OFF Power Supply: CONNECTED The message “No Battery”...

  • Page 20: Rear Panel Of The Phd-4

    The figure below shows the devices and connectors on the rear panel of the PHD-4. Analysis probe Headset connector Power supply connector RS232 I/O connector Fast release device to remove the enclosure Exhaust gas outlet 68/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 ( F)
  • Page 21 Also in the case of charging with the PHD-4 in operation, the “Battery Full” message indicates the end of the charging process. Connect the Power Supply to a current outlet with the following characteristics: V = 90 –...
  • Page 22 Installation procedure Disposal 70/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 ( F)

  • Page 23: Technical Information

    PHD-4 Portable Helium Detector User Manual Technical Information Description of the PHD-4 73 Theory of Operation Basic Unit Data and Specification 76 Technical Characteristics of the PHD-4 Basic Module PHD-4 Protection Function Protection Level 1 (Enabled in Factory): Protection Level 2...
  • Page 24 Set Point Menu Maintenance Menu Security Menu Electrical Connections Analog Interface Description 122 RS 232 Communication Description 124 Communication Format 124 Communication Protocol 124 Troubleshooting 130 Accessories and Spare Parts 134 72/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 ( F)

  • Page 25: Description Of The Phd-4

    Technical Information Description of the PHD-4 Description of the PHD-4 The PHD-4 portable leak detector permits fully automatic detection of concentrations of helium down to a lower limit of 2 parts for million (ppm). The value of the leak is shown in real time on the graphic display on the front panel.
  • Page 26 Technical Information Description of the PHD-4 74/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 ( F)

  • Page 27: Theory Of Operation

    This permits direct readout of the concentration of helium on the display (ref. figure below). PHD-4 Portable Helium Detector User Manual 87-900-120-01 ( F) 75/140...

  • Page 28: Basic Unit Data And Specification

    Technical Information Basic Unit Data and Specification Basic Unit Data and Specification The PHD-4 is controlled by a single microprocessor type board and includes: front graphic display and keypad; PCB with the circuits for control of sensor and the pressure measurement circuit;...
  • Page 29 Technical Information Basic Unit Data and Specification The figures below show a side view and the rear panel of the PHD-4. Multi-function keypad Graphic display Strap fixing point Identification label Analysis probe Headset connector Power connector RS232-I/O communication connector Enclosure fast release device...

  • Page 30: Technical Characteristics Of The Phd-4

    Power supply in: 100-240 Vac 50/60 Hz 1 A out: 18 Vdc 2.2 A 40W Battery operative range Battery auto discharging 0.1 % max. per day at +20 °C 78/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 ( F)
  • Page 31 Relay contacts: Voltage 24 Vac/cc Max current 1 A (resistive load) 0,3 A (inductive load) Input FZ/AZ: Pin 8: positive Pins 8-1 closed: AZ Pin 1: ground Pins 8-1 open: FZ PHD-4 Portable Helium Detector User Manual 87-900-120-01 ( F) 79/140...

  • Page 32: Phd-4 Protection Function

    Each time the protection level is exceeded during measurement, the "protection set-point" is activated and the user is alerted with a message on the display and an acoustic signal (see graphs below). 80/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 ( F)
  • Page 33 Valve Valve Valve Normal Normal Reverse Quartz Heater Status 2 sec DISPLAY “LEAK !” Tripping of the "protection set-point" may also trigger an active protection at one or two levels. PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 81/140...

  • Page 34: Protection Level 1 (Enabled In Factory)

    As it restricts the amount of helium conveyed to the sensor, tripping of the backflow device shortens waiting times between one measurement and the next (zeroing time). 82/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )

  • Page 35: Protection Level 2

    The line dedicated to suction of the cleaning gas must have a maximum length NOTE of 5m and consists of 4x0.75 mm tube. The position of the backflow valve A is shown in the figure below. PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 83/140...

  • Page 36: Routine Maintenance Of The Phd-4

    Make sure that the device has been switched off following the procedure described in the “user interface” paragraph. Position the PHD-4 on a flat, rigid surface able to support its weight, as shown in the figure below. Press down and at the same time turn the “Quicklock” release device in a counterclockwise direction.
  • Page 37 A click and a rotation of a ¼ of turn indicate that the enclosure has been released Remove the plastic housing uncovering the internal modules as shown in the figure. PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 85/140...

  • Page 38: Replacement Of The Ni-Mh Battery Pack

    Only the Agilent 03.702609 battery can be used on the PHD-4. Never use different battery packs not furnished by Agilent S.p.A., this operation could be dangerous and cause injury to the operator and damage to the PHD-4 and to the surrounding environment.
  • Page 39 Connect the four-pin electrical cable of the new battery pack to battery connector. Reposition the edges of the strips of Velcro ® so as to secure the battery pack in its housing. PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 87/140...

  • Page 40: Management Of Filter Elements

    Replacement of the Glass wool filter Remove the housing, as described above. Position the inside block of the PHD-4 on a flat surface able to support its weight, positioning it so that the lower part is accessible (sampling/filter zone).
  • Page 41 Exerting a slight pressure, insert a new filter Position the fitting on the top of the new filter and secure it with a ¼ turn in a clockwise direction. PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 89/140...
  • Page 42 (see figure). This filter is also accessible with the housing fitted. Extract probe A from its housing. Unscrew the sampling cone B on the top of the probe. 90/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )
  • Page 43 Clean the filter with a grease remover and dry with dry compressed air. Check the connections and inspect the flexible tube for any damage. Retighten the sintered filter and the sampling cone PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 91/140...

  • Page 44: Management Of Sampling Pump

    If sampling pump performance is inefficient (this condition is notified during the initial automatic test) after use in a particularly “dirty” environment or after many hours of operation, the pumping block must be replaced. 92/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )
  • Page 45 To replace the pumping block, proceed as follows: Remove the housing as described above. Place the inside block of the PHD-4 on a flat surface able to support its weight, positioning the device so that the lower part (sampling/filter zone) is accessible Disconnect both air tubes A (inlet and exhaust of the sampling pump).
  • Page 46 Routine Maintenance of the PHD-4 To remove the delivery tube, press down ring B so as to free the tube to be removed. Disconnect the two-pin pump power supply connector C. 94/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )
  • Page 47 Reverse the process to install a new pumping element Insert the new pump in retention spring D and then connect the power and air supply using the two non-reversible inlet and exhaust tubes. PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 95/140...

  • Page 48: User Interface

    HID (Human Interface Device). To start the HID and therefore to switch on the PHD-4, press and hold down for at least 3 seconds the first key A to the right identified by the I symbol.
  • Page 49 Technical Information User Interface Self-Test This automatic procedure is initiated by the HID each time the PHD-4 is started; this process is intended to guarantee that the measurement made with the PHD-4 is effectively valid, checking correct functioning of the components and of internal functions.
  • Page 50 “Self-test performed successfully” is displayed; if some of the tests have failed, a list of the problems encountered is displayed for 20 seconds before automatic shut-down of the PHD-4. 98/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )
  • Page 51 (see Large size screen). The measurement screen page makes it possible to monitor the main operating parameters of the PHD-4, the status of the digital interface and obviously the leak rate measured, in real time. The leak rate is displayed in the form of a bar whose length is proportional to the leak rate and also by a numeric indication in exponential format followed by the related unit of measurement.
  • Page 52 (measurement screen page ) are as follows: Key 1: (ZERO) Fixed /automatic zero Key 2: ( ). Backlight ON/OFF Key 3: (OFF) PHD-4 OFF Key 4: (MENU) Link to the “Desktop menu”. 100/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )
  • Page 53 ( Large Size Measurement screen is factory set enabled. To disable this function NOTE and use the complete measurement screen un-select “LARGE SCREEN” line in SETUP menu. PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 101/140...
  • Page 54 User Interface Screen Icons Table Icon Function Automatic zero activated Fixed zero activated Low sensitivity activated High sensitivity activated Set-point Normal type: enabled Reverse type: activated Back-flow valve enabled 102/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )
  • Page 55 Use FZ (Fixed Zero) operating in an environment where background of Helium is stable. As soon as FZ mode is activated the current “leak rate” value is taken as a NOTE reference point and considered as zero. PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 103/140...
  • Page 56 The name of each icon (family) can be read in the bottom part of the display during scrolling with the “ ” and “ ” keys. The following submenus can be accessed from the Desktop menu. Set-up Setpoints Option Maintenance Communications Security 104/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )
  • Page 57 The HID can communicate with the operator through a set of messages of the following type Affirmative, highlighted inside the frame identified with the mark Interrogative, highlighted inside the frame identified by the ? mark. PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 105/140...
  • Page 58 The “Pump on” command allows temporary disabling of intake and analysis of the gases using the probe. When “Gas sampling” is disabled, the PHD-4 is in stand-by status; the screen page displayed is the measurement page where the indication “Ready” replaces that referring to the leak rate measured.
  • Page 59 At the end of the work session, the “Switch Off!” command can be used to power off the device. To prevent accidental switch-off, the HID requests confirmation before switching off the PHD-4. A fast link to the same switch-off function is present during the measurement phase on the 3rd key of the front panel.
  • Page 60 Technical Information User Interface Option Menu The “Option” collects together all the main settings of the PHD-4. The following items can be accessed: Language Using the “Language” menu, it is possible to set the language used by the Human Interface Device to communicate with the operator. There...
  • Page 61 SCF/year Kg/h R12 g/year R12 The sensor fitted inside the PHD-4 is a helium concentration sensor, the unit of NOTE measurement proposed automatically by the PHD-4 is PPM (parts for million). Use of the flow unit of measurement requires a conversion that takes into account the flow of gas sampled and the concentration of helium present in the tracer gas.
  • Page 62 Setting remote control mode, it is possible to select the reception channel of the commands from the outside (analog input / command from serial). Readout of PHD-4 data is always possible on both channels (RS232 or Analog NOTE port) regardless of selection of “Remote control”.
  • Page 63 Baud rate Using the “Baud rate” command, it is possible to modify the communication speed on the serial port between the PHD-4 and external devices. Possible settings are: 1200-2400-4800-9600-19200. PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F )
  • Page 64 The set-point menu makes it possible to manage enabling of the five set-points of the PHD-4. When enabled, set points 1 – 4 manage the four relays on the PHD-4 which can NOTE be accessed via the rear connector “I/O-SERIAL”.
  • Page 65 Set-point 4 : 50PPM Safety set-point The fifth set-point made available by the HID is a set-point dedicated to protect the PHD-4 against excessive exposure to high concentrations of helium. Accessing the “Safety Set-point” item, it is possible (as for set-points...
  • Page 66 Maintenance Menu Sensor Clean-up Reading adjustment Sampling auto adjust Battery pack PHD-4 Info The Maintenance menu contains all the management and self.- maintenance functions of the PHD-4. Sensor Clean-up. 114/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )
  • Page 67 Helium/Nitrogen (possibly calibrated and certified) and correct readout using the “ ” and “ ” keys of the specific screen page. Follow the operating instructions provided by the HID throughout the procedure. PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 115/140...
  • Page 68 In the absence of a calibrated mix, it is possible to use the P/N Agilent969-3540 sample leak taking into account that, in this case, reading precision is approximate. 116/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )
  • Page 69 HID but this procedure is initiated subsequently at each start-up until it is executed. The “Sampling auto adjust” procedure makes an indirect measurement of the NOTE flow sampled; therefore, in some cases, it may take several minutes. PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 117/140...
  • Page 70 During the discharge phase, the flow inversion valve is active. If the PHD-4 is exposed to high concentrations of Helium during discharge, the NOTE “battery Maintenance” function is interrupted in order to protect the sensor element from saturation.
  • Page 71 With the power supply connected, no data is shown (---%). PHD-4 Info The “PHD-4 Info” menu provides specific information regarding the PHD-4 being used. In particular, it is possible to know: Part Number, Serial Number, Firmware release, Working time.
  • Page 72 Technical Information User Interface The password can be modified by the user with the “Change user password” function. Psw protection Enable protection Change User Psw 120/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )

  • Page 73: Electrical Connections

    Pin number Signal Analog out (+) RS232 TX RS232 RX Remote IN RS232 GND Analog out (-) Relay 1 N.O. Relay 2 N.O. Relay 3 N.O. Relay 4 N.O. Relay common PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 121/140...

  • Page 74: Analog Interface Description 122

    The output of each relay is present on the auxiliary connector (see the figure "Electrical Connections Table"). A digital input on pin 4 controls the zero function of the PHD-4 from remote: when the input is open the FIXED ZERO mode is activated (indication FZ on the display);...
  • Page 75 The analog output voltage is always related to the measured concentration in NOTE ppm. The information does not change if a different measurement unit is selected from the front panel. PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 123/140...

  • Page 76: Rs 232 Communication Description 124

    ASCII character. <STX> (Start of transmission) = 0x02 <ADDR> (Unit address) = 0x80 (for RS 232) <ADDR> (Unit address) = 0x80 + device number (0 to 31) (for RS 485) 124/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )
  • Page 77 MESSAGE type. When the MESSAGE is a reading command, the SLAVE will respond transmitting a string with the same structure of the MESSAGE. Some error settings are foreseen: NOTE PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 125/140...
  • Page 78 The specified window is Read Only or temporarily disabled (for Win Disabled 1 byte (0x35) example you can’t write the Soft Start when the Pump is running) 126/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )
  • Page 79 8 g/y(R12) 9 g/y(R314) 10 SCF/Y Zero Function Auto zero / Fixed zero selection Sensitivity Sensitivity selection: Selection 0 LS 1 HS Probe Function Sampling enabling Audio Signal Audio signal enabling PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 127/140...
  • Page 80 Set point Safety threshold 0-900'000 Value (PPM) Program Listing Indicates Program Listing code and release Parameter Listing Indicates Parameter Listing code and release Battery Charge Battery pack residual charge 0-100 Level 128/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )
  • Page 81 It defines the Allarm status: 0 OK 1 Heater fail 2 Sampling line fail 3 Battery fail 4 Sensitivity fail PHD-4 ON/OFF It switch PHD-4 ON and OFF 0 (OFF) 1 (ON) PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 129/140...

  • Page 82: Troubleshooting 130

    PHD-4. Troubleshooting tables give you information about procedures available to fix the fail occurred to PHD-4 and advices for a good use of PHD-4 and a consequent long operative time without fails.
  • Page 83 Provide N2 or air free of He Repeat many times “Self-test” procedure. As a general rule Avoid sniffing large amount of He (concentration, pressure) Use backflow valve protection Start checking in LS PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 131/140...
  • Page 84 Answer Low sampled slow Due to clogging of line Check probe line (pipe) Replace glass-wool filter Clean sintered filter Start Sampled flow auto-adjust in addition to periodical start (20h) 132/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )
  • Page 85 Technical Information Troubleshooting Trouble Answer Short operative range Due to Ni-MH battery pack memory effect Replace battery pack (if service life >500 cycles) ‘ Start “Battery care” function PHD-4 Portable Helium Detector User Manual 87-900-120-01 (F ) 133/140...

  • Page 86: Accessories And Spare Parts 134

    Probe with Sampling Line SR 03.702538 Tip probe filter SR 28.900012-01 Internal filter (Kit of 5 units) SR 03.702959 Carrying Strap SR 03.702791 15-pin I/O connector SR 03.702794 Travel Case SR 03.702890 134/140 PHD-4 Portable Helium Detector User Manual / 87-900-120-01 (F )
  • Page 87 Vacuum Products Division Dear Customer, Thank you for purchasing an Agilent vacuum product. At Agilent Vacuum Products Division we make every effort to ensure that you will be satisfied with the product and/or service you have purchased. As part of our Continuous Improvement effort, we ask that you report to us any problem you may have had with the purchase or operation of our products.
  • Page 88 CUSTOMER REQUEST FOR CORRECTIVE / PREVENTIVE / IMPROVEMENT ACTION AGILENT VACUUM PRODUCTS DIVISION TORINO – QUALITY ASSURANCE FAX N°: XXXX-011-9979350 ADDRESS: AGILENT TECHNOLOGIES ITALIA S.p.A. – Vacuum Products Division – Via F.lli Varian, 54 – 10040 Leinì (TO) – Italy E-MAIL: vpd-qualityassurance_pdl-ext@agilent.com NAME...
  • Page 89 Please follow these instructions whenever one of our products needs to be returned. Complete the attached Request for Return form and send it to Agilent Technologies (see below), taking particular care to include the completed Health and Safety declaration Section. No work can be started on your unit until we receive a completed copy of this form.
  • Page 90 Terms and conditions TERMS AND CONDITIONS Please read the terms and conditions below as they apply to all returns and are in addition to the Agilent Technologies Vacuum Product Division – Products and Services Terms of Sale. Unless otherwise pre-negotiated, customer is responsible for the freight charges for the returning product.
  • Page 91 Vacuum Products Division Request for Return Form Customer information Company : Contact Name: Address: Tel: Fax: Email: Equipment Product description Agilent PartNo Agilent Serial No Original Purchasing Reference Failure description Type of process (for which the equipment was used) Type of return Non Billable Billable New PO # (hard copy must be submitted with this form): ______________________________________...
  • Page 92 Agilent Vacuum Products Division/Sales and Service Offices Request for Return Form Southeast Asia United States India Agilent Technologies Sales Sdn Bhd Agilent Technologies Agilent Technologies India Pvt. Ltd. Unit 201, Level 2 uptown 2, 121 Hartwell Avenue Unit Nos 105-116...

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