AT&T CL82200 User Manual page 67

Appendix D
Troubleshooting
System does
not respond
to remote
commands.
System does
not record
messages.
• In some cases, the answering system is affected by the
ringing system used by your telephone service provider.
• If you subscribe to voicemail service, change the
number of rings so that your answering system answers
before your voicemail answers (page 40). To determine
how many rings activate your voicemail, contact your
telephone service provider.
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
• Make sure to enter your remote access code correctly
(page 19).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone
and cannot activate the answering system.
• The answering system may not detect the remote
access code while your announcement is playing. Try
waiting until the announcement is over before entering
the code.
• There may be interference on the phone line you are
using. Press dial pad keys firmly.
• Make sure the answering system is on.ANS ON should
show on the handset and ANS ON/OFF light on the
telephone base should be on.
• Make sure the memory of the answering system is not full.
• If you subscribe to voicemail service, change the
number of rings so that your answering system answers
before your voicemail answers (page 40). To determine
how many rings activate your voicemail, contact your
local telephone service provider.
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
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