AT&T CL82200 User Manual page 66

Appendix D
Troubleshooting
My caller ID isn't
working.
System does not
receive caller ID
when on a call.
Incomplete
messages.
Difficulty hearing
messages.
System does not
answer after the
correct number
of rings.
• Caller ID is a subscription service. You must subscribe
to this service from your telephone service provider for
this feature to work on your phone.
• The caller must be calling from an area that supports
caller ID.
• Both you and your caller's telephone service providers
must use caller ID compatible equipment.
• If you subscribe to high-speed Internet service (digital
subscriber line - DSL) through your telephone lines, you
must install a DSL filter between the telephone base
and the telephone wall jack (page 5). The filter prevents
noise and caller ID problems resulting from DSL
interference. Please contact your DSL service provider
for more information about DSL filters.
• Make sure you subscribe to caller ID with call waiting
features from your telephone service provider. Caller
ID features works only if both you and the caller are in
areas offering caller ID service, and if both telephone
service providers use compatible equipment.
• If a caller leaves a very long message, part of it may
be lost when the system disconnects the call after four
minutes.
• If the caller pauses for longer than seven seconds, the
system stops recording and disconnects the call.
• If the system's memory becomes full during a message,
the system stops recording and disconnects the call.
• If the caller's voice is very soft, the system may stop
recording and disconnects the call.
• Press VOLUME
• Make sure that the answering system is on. ANS ON
should show on the handset and ANS ON/OFF light
on the telephone base should be on.
• If toll saver is activated, the number of rings changes to
two when you have new messages stored (page 18).
• If the memory is full or the system is off, the system
will answer after 10 rings.
to increase speaker volume.
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