Setup Troubleshooting; Symptoms And Actions; If Your Problem Cannot Be Resolved - Contec CNT32-4MT User Manual

2. Setup

Setup Troubleshooting

Symptoms and Actions

No count value can be read.
The counter mode setting may be inappropriate.
The board won't work successfully unless the counter mode is set according to the input signal format.
Refer to the function description in API-CNT HELP or the user's guide for the board to configure the
appropriate counter mode.
The board works with the Diagnosis Program but not with an application.
The Diagnosis Program is coded with API-TOOL functions. As long as the board operates with the
Diagnosis Program, it is to operate with other applications as well. In such cases, review your program
while paying attention to the following points:
- Check the arguments to functions and their return values.
- Check whether the counter mode is appropriate for the incoming signal format.
The OS won't normally get started or detect the board.
Turn off the power to your PC, then unplug the board. Restart the OS and delete the board settings of
API-TOOL Configuration. Turn off the PC again, plug the board, and restart the OS. Let the OS detect the
board and use API-TOOL Configuration to register board settings.

If your problem cannot be resolved

Contact your retailer.
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CNT32-4MT(LPCI)