Mercedes-Benz CLA Owner's Manual page 415

412 MBUX multimedia system
More information about Mercedes me connect
services can be obtained in the Mercedes me
portal: https://me.secure.mercedes-benz.com
Arranging a service appointment via
Mercedes me connect
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
#
Call.
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Centre
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This will contact you to confirm the appoint‐
ment and if necessary consult about the
details.
% If you select Later after the service message
appears, the message is hidden and reap‐
pears after a certain period of time.
Giving consent to data transfer for Mercedes
me connect
Requirements:
There is an active Mercedes me call via the
R
multimedia system or the me button in the
overhead control panel .
% In certain countries you must confirm the
data transfer.
If the accident and breakdown service and
Mercedes me connect Concierge Service are not
activated on Mercedes me, the
transmit vehicle data and the vehicle's position
to the Mercedes-Benz Customer Centre in order
to improve the processing of your request?
sage appears.
Select Yes.
#
Relevant identification data is transmitted
automatically.
More information on Mercedes me: http://
www.mercedes.me
Transferred data during a Mercedes me call
The data transferred when calling depends on
the services activated and the type of call made:
General information about the vehicle
R
Concierge Service
R
Accident and breakdown assistance
R
Service appointment arrangement
R
Which data is transferred for the services, can
be taken from the currently valid terms of use.
Do you want to These can be obtained in the Mercedes me por‐
tal: https://me.secure.mercedes-benz.com
The following data is transmitted if no service is
mes‐
activated and the data protection prompt has
been confirmed:
Vehicle identification number
R