Silent Monitor / Barge In - ShoreTel 565g User Manual

1 ShoreTel IP Phone 565g
and the associated button turns solid red on all of the other phones. If the call is placed on hold, the
associated LEDs on all phones blink green. A button can be programmed for each position in the call
stack.
Note
Pressing the top-most BCA custom button for outbound calls does not necessarily access trunk 1.
There is no one-to-one correlation between the custom buttons programmed for BCA extensions and
a particular trunk. Outbound calls will follow the routing table defined by the system administrator.
Another benefit of the BCA feature is that an outbound caller-id can be associated with that button
(configured by the system administrator). The following rules determine which caller-id is displayed
when an outgoing call is made using BCA:
Outbound to an internal extension – the name and number of the user that initiated the BCA call

will be used, and if that user is a "private" user, then the caller-id is blank.
Outbound to an external number – the caller-id will be used in following order, based on

availability:



Outbound to an external emergency number (such as 911) – the emergency identification or a

CESID number of that user will be sent.
For more information about Bridged Call Appearances, see your system administrator. The system
administrator can configure your bridged call appearances to deliver Caller ID on inbound call, display
Caller ID on active calls, as well as turn on, turn off or delay the ringing on inbound calls.

Silent Monitor / Barge In

With the appropriate permissions (set by your system administrator for both your phone and the target
phone), you can listen to a call without being heard, or join/merge into a call as a fully conferenced
participant ("barge in").
To silently monitor a call, dial

To barge in on a call, dial

Note
If you use the Silent Monitor and Barge In features often, you should have your system administrator
configure a custom key to provide one-button operation. See
page 28 for more information.
ShoreTel IP Phone 565g
Outbound caller-id configured for that BCA
DID number configured for that BCA
External identification or caller-id number of the user that initiated the BCA call
, then the extension on which the call is active.
, then the extension on which the call is active.
Programming Your Custom Buttons
Silent Monitor / Barge In
on
User Guide 37