ShoreTel 565g User Manual page 35

1 ShoreTel IP Phone 565g
Dial Number (Speed Dial) – The ShoreTel system allows you to program custom keys on your
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phone for speed dial, allowing you to dial an extension or an external number with one touch.
Intercom – The ShoreTel system allows users with the proper permission to intercom other users
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on the system. When you intercom another user, instead of their phone ringing, the called party
will hear a tone then you will be connected to their speakerphone. The dialed user must be using a
ShoreTel IP phone for proper operation. In addition to the fixed function key, a custom key can be
programmed to invoke the intercom feature with a specific extension for quick, one-touch feature
operation. Please see
Monitor Extension – The ShoreTel system allows users with proper permission to monitor the
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extension of another user. This helps manage incoming calls for that extension, and it also serves
as a shortcut when performing one of the following functions: dialing that extension, transfer,
conference, call parking, call pickup and intercom to that extension. Please see
Monitoring
Page – The ShoreTel system allows users with proper permission to access the overhead paging
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system (or page a group of ShoreTel IP phones), dial the number given by the system
administrator, wait for the confirmation tone, and then begin speaking. The message will be
broadcast over the on-site loudspeaker or through the speakers of the IP phones. Please see
Overhead Paging
Park – The ShoreTel system allows users to park a connected call on another extension. Please
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see
Park and Page – This also allows a user to park a call and simultaneously do an overhead page.
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Pickup – The ShoreTel system allows users with proper permission to pick up a ringing extension.
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Pickup Night Bell – The ShoreTel system allows calls to route to an extension that will ring on an
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overhead speaker. This feature can be convenient for off-hours when a caller needs to speak with
anyone at a site.
Pickup/Unpark – The ShoreTel system allows users to park a connected call on another
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extension, or unpark the call after it has been parked. Please see
page 42 for more information.
Record Call – The ShoreTel system allows users with proper permission to record active calls
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they are currently on. This feature is useful for certain users including writers, interviewers, sales
people, lawyers that must record calls for important business reasons. A custom key can be
programmed to invoke the record feature for quick, one-touch feature operation. If you need this
feature, please review with your system administrator.
Record Extension – The ShoreTel system allows users with proper permission to record an
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active call on another extension. This feature is useful for certain users including ACD supervisors
that must record calls for important business reasons. A custom key can be programmed to invoke
the record feature as well as optionally include a specific extension for quick, one-touch feature
operation. If you need this feature, please review with your system administrator.
Send Digits Over Call – The ShoreTel system allows users to send a preconfigured set of DTMF
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tones out a trunk during a call. This feature is useful to quickly navigate external IVR systems as
well as external systems requiring an account code. A custom key can be programmed to invoke
the send digits feature as well as include desired digits to be sent for quick, one-touch feature
operation. If you need this feature, please review with your system administrator.
ShoreTel IP Phone 565g
Using the Intercom
on page 40 for more information.
on page 41 and
Parking and Unparking Calls
on page 17 for more information.
Using Group Paging on page 42 for more information.
on page 42 for more information.
Programmable Custom Buttons
Extension
Parking and Unparking Calls
User Guide
on
35