Panasonic KX-TGJ420E Operating Instructions Manual page 55

Problem
Caller information is
displayed or announced
late.
Caller information is not
announced.
Time on the unit has
shifted.
Answering system
Problem
The unit does not record
new messages.
I cannot operate the
answering system
remotely.
Liquid damage
Problem
Liquid or other form of
moisture has entered the
handset/base unit.
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
Cause/solution
R Depending on your phone service provider, the unit may
display the caller's information at the 2nd ring or later. Set the
first ring to "Off" (page 31).
R Move closer to the base unit.
R To use the Talking Caller ID feature, store the name and
phone number in the phonebook (page 25).
R The handset or base unit's ringer volume is turned off. Adjust it
(page 17, 31).
R The Talking Caller ID feature is turned off. Turn it on (page 32).
R Depending on the number of rings setting, the answering
system may answer calls before announcing the caller
information. Select a different setting (page 48).
R Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to "Manual" (off) (page 31).
Cause/solution
R The answering system is turned off. Turn it on (page 43).
R The message memory is full. Erase unwanted messages
(page 44).
R The recording time is set to "Greeting Only". Change the
setting (page 48).
R Your phone service provider's voicemail service may be
answering your calls before the unit's answering system can
answer your calls. Change the unit's number of rings setting
(page 48) to a lower value, or contact your phone service
provider.
R The answering system will not answer incoming calls while the
other devices such as handsets are engaged in a call.
R The remote access code is not set. Set the remote access
code (page 47).
R You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 47).
R The answering system is turned off. Turn it on (page 48).
Cause/solution
R Disconnect the AC adaptor and telephone line cord from the
base unit. Remove the batteries from the handset and leave to
dry for at least 3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and telephone line
cord. Insert the batteries and charge fully before use. If the unit
does not work properly, contact an authorised service centre.
Useful Information
55