Problems And Warranty; Reporting Problems; Repair And Service; Warranty - Cambium Networks PMP 400 Series Configuration And User's Manual

PMP 400/430 and PTP 200/230 Series Configuration and User Guide

Problems and Warranty

Reporting problems

If any problems are encountered when installing or operating this equipment, follow this procedure
to investigate and report:

Procedure 1: Reporting Problems

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See 'Contacting Cambium Networks' for URLs, email addresses and telephone numbers.

Repair and service

If unit failure is suspected, obtain details of the Return Material Authorization (RMA) process from
the support website.

Warranty

While our point-to-multipoint products are engineered and quality-tested to withstand severe
conditions, occasionally hardware components can fail as a result of extreme situations. Therefore,
Cambium Networks offers Extended Warranties with equipment coverage and replacement options
to support your point-to-multipoint solutions.
For more information, see
To register products or activate warranties, visit the support website.
For warranty assistance, contact the reseller or distributor.
pmp-0042 (March 2014)
Search this document and the software release notes of supported releases
Visit the support website (http://www.cambiumnetworks.com/support)
Ask for assistance from the Cambium product supplier
Gather information from affected units such as:

The IP addresses, MAC addresses, and product Serial Numbers

The software releases

The configuration of software features

Any available diagnostic downloads, including CNUT Customer Support
Tool output
Escalate the problem by emailing or telephoning support
http://www.cambiumnetworks.com/support/pmp/warrantly-rma-info
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