Drive Problems - Dell Vostro 1500 Owner's Manual

• Click Start→ All Programs→ Dell Support→ Dell Support Settings.
Ensure that the Show icon on the taskbar option is checked.
NOTE:
support.dell.com and download the software.

Drive Problems

CAUTION:
safety instructions in the Product Information Guide.
Fill out the "Diagnostics Checklist" on page 192 as you complete these
checks.
E N S U R E T H A T M
Windows XP
→
Click Start My Computer.
Windows Vista™
Click Start
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
T E S T T H E D R I V E
• Insert another floppy disk, CD, or DVD to eliminate the possibility that
the original media is defective.
• Insert a bootable floppy disk and restart the computer.
C L E A N T H E D R I V E O R D I S K
E N S U R E T H A T T H E
H E C K T H E C A B L E C O N N E C T I O N S
C
C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S
and Hardware Problems in the Microsoft
Windows Vista™ Operating Systems" on page 142.
U N T H E E L L
R D
114
Troubleshooting
If the Dell Support Utility is not available from the Start menu, go to
Before you begin any of the procedures in this section, follow the
®
I C R O S O F T W I N D O W S
→ Computer.
—
See "Cleaning Your Computer" on page 208.
—
C D O R D V D M E D I A I S S N A P P E D O N T O T H E S P I N D L E
I A G N O S T I C S
D —
®
R E C O G N I Z E S T H E D R I V E
See "Troubleshooting Software
—
®
Windows
See "Dell Diagnostics" on page 109.
—
®
XP and Microsoft