Page 2 Microsoft Corporation in the United States and/or other countries; Bluetooth is a registered ® trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; Blu-ray Disc is a trademark owned by the Blu-ray Disc Association (BDA) ™...
Page 3: Table Of Contents
Contents Charms Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Signing in to Windows 8 .
Page 4 Using Dell’s Online System Profiler . . . . . . . . . . . . . . . . . .
Page 5 Dell Webcam Manager . . . . . . . . . . . . . . . . . . .
Page 6 Dell Desktop Mode . . . . . . . . . . . . . . . . . . .
Page 7 USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 USB Connectors .
Page 8 My Dell Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Downloading or Upgrading Dell Support Center . . . . . . . . . .113 PC Checkup Utilities .
Page 9 Dell Backup and Recovery - Windows 8 . . . . . . . . . . . . . . . . .123...
Page 10 Starting Dell Factory Image Restore . . . . . . . . . . . . . . . . . .
Page 11 Getting Help and Contacting Dell . . . . . . . . . . . . . . . . . .
Page 12 Contents ...
Page 13 New Features in Windows 8...
Page 15: Charms Sidebar
Charms Sidebar Charms are a set of features which are located within the Start screen. To open the Charms menu, you can swipe in from the right edge of the screen. If you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down.
Page 16: Signing In To Windows 8
Signing in to Windows 8 The following options are available when you log on to your computer for the first time. 1. Using a Microsoft account: If you already have a Microsoft account, you can use the Microsoft account e-mail ID in the Email address field to log on to your computer.
Page 17: Closing A Windows 8 App
Closing a Windows 8 app To close an app: • If you are using a mouse, click and drag the app from the top of the screen to the bottom of the screen and release the app. • If you are using touchscreen, drag the app to the bottom of the screen and release the app.
Page 18 Closing a Windows 8 app ...
Page 19 About Your Computer...
Page 21: Power Adapter
Power adapters are used to supply power to portable computers and certain desktop computers. Power adapters convert AC current to DC current for supplying to computers. The Dell power-adapter kit consists of the power adapter and the power cable. The power-adapter...
Page 22: Battery
Battery Laptop Battery The following table compares the most commonly used batteries. 3-cell battery 6-cell battery 9-cell battery Low cost Moderate cost High cost Small in size Large in size Large in size Low capacity Moderate capacity High capacity Low weight Moderate weight Heavy NOTE: When used under the same conditions, a low capacity battery...
Page 23: Coin-Cell Battery
Coin-Cell Battery Coin-cell battery resides on the system board and provides power to the Complementary Metal Oxide Semiconductor (CMOS) chip while the computer is turned off. The CMOS chip contains the time, date, and other configuration settings and the coin-cell battery helps preserve these settings while the computer is switched off.
Page 24: Touchpad
Touchpad About Touchpad A touchpad provides the functionality of a mouse to move the cursor, drag or move selected items, and right-click or left-click by tapping the surface. A touchpad has a touch-sensitive surface that senses the motion and position of your finger(s) to a relative position on the computer screen.
Page 25 Auto Scroll Vertical – Allows you to scroll up or down on the active window. Move two fingers up or down at a fast pace to activate vertical auto scrolling. Tap on the touchpad to stop auto scrolling. Auto Scroll Horizontal – Allows you to scroll left or right on the active window.
Page 26: Zoom
To scroll right or left: Move a finger in the horizontal scroll zone (extreme bottom of the touchpad), in a clockwise circular motion to scroll right or counterclockwise circular motion to scroll left. Zoom Allows you to increase or decrease the magnification of the screen content.
Page 27: Rotate
Pinch – Allows you to zoom in or zoom out by moving two fingers apart or bringing them closer together on the touchpad. To zoom in: Move two fingers apart to enlarge the view of the active window. To zoom out: Move two fingers close together to reduce the view of the active window.
Page 28: Flick
Flick Allows you to flip content forward or backward based on the direction of the flick. Move three fingers quickly in the desired direction to flip content in the active window. My Favorites Allows you to open your favorite applications. Tap three fingers on the touchpad.
Page 29: Display
Intel Centrino 6100/6200/6300 or Intel Centrino Advanced-N + WiMAX 6250 Operating System Windows 7 Home Premium, Professional, or Ultimate Driver Latest wireless-card drivers and Intel Wireless Display Connection Manager available at support.dell.com. NOTE: Wireless display may not be supported on all computers. Display ...
Page 30: Touchscreen Display
Touchscreen Display Touchscreen is a display device that lets you interact with the objects on the screen by touching the display instead of using a mouse, touchpad, or a keyboard. You can operate a touchscreen display with a finger, hand, or another passive object, such as a stylus.
Page 31: Dwell
Dwell Allows you to access additional information by simulating a right-click. Press and hold a finger on the touch screen, to open context-sensitive menus. Flick Allows you to flip content forward or backward based on the direction of the flick. Move a finger quickly in the desired direction to flip through content in the active window like pages in a book.
Page 32: Rotate
Scroll Vertical – Allows you to scroll up or scroll down on the active window. Move a finger up or down to activate vertical scrolling. Scroll Horizontal – Allows you to scroll right or left on the active window. Move a finger to the right or left to activate horizontal scrolling. Rotate Allows you to rotate the active content on the screen.
Page 33: Keyboard
Keyboard Computer Keyboards are arrangements of square and rectangular labeled keys, each with one or more assigned functions. Press these keys to either type letters and numbers or perform the tasks assigned to the keys. Different manufacturers arrange the keys on their keyboards slightly differently, but all keyboards feature essentially the same keys.
Page 34: Backlit Keyboard
Your keyboard provides different sets of keys to perform different sets of functions: • Alphanumeric keys for typing letters, numbers, punctuation, and symbols • Control keys for performing certain actions: <Ctrl>, <Alt>, <Esc>, and the Windows key • Function keys, labeled <F1>,< F2>, <F3>, and so on, for performing specific tasks • Navigation keys for moving the cursor around in documents or windows: <Home>, <End>, <Page Up>, <Page Down>, <Delete>,...
Page 35: Keyboard Connection Types
On a Dell laptop computer, there are generally three lighting states available: • Full keyboard/touchpad brightness • Half keyboard/touchpad brightness • No lighting Pressing the <Fn> and the right-arrow key toggles between the three lighting states. NOTE: Backlit keyboard may not be available on all computers. See the specifications of your computer for more details.
Page 36: Locating The Service Tag And Express-Service Code
Using Dell’s Online System Profiler If your computer is powered on and you have access to the Internet, you can use Dell’s online System Profiler to scan for the Service Tag and Express-Service code. To scan for the Service Tag follow the steps below: - Go to support.dell.com.
Page 37: Internal Storage Devices
Internal Storage Devices Storage devices that are installed inside your computer are called internal storage devices. Generally, you cannot remove such devices when the computer is powered on. The data stored on internal storage devices is generally stored till you manually delete it. Internal storage devices include hard drives (HDD) and solid-state drives (SSD).
Page 38: Optical Discs
Optical Discs Some examples of optical discs are: • Blu-ray Disc – Blu-ray Disc (BD) was designed to supersede the DVD format. The standard physical medium is a 12 cm plastic optical disc, the same size as DVDs and CDs. A Blu-ray Discs stores 25 GB (single layer) or 50 GB (dual layer).
Page 39: Memory Module
Memory Stick XC (MSXC) MultiMedia Card plus (MMC+) Memory Module Memory modules are Printed Circuit Boards (PCB) with Random Access Memory (RAM) chips soldered on them. Memory modules provide RAM needed by your computer. Based on the type of computer they are used in, memory modules are categorized as: • Dual In-line Memory Module (DIMM) –...
Page 40: System Board
System Board A system board is a printed circuit board that forms the central part of computers. All other devices connect to the system board to be able to interact with each other. The system board holds various controllers and connectors that help in exchange of data among various components of the computer.
Page 41 battery socket PCI-Express x1 connector 3 PCI-Express x16 connector eSATA connector 5 processor processor socket 7 memory-module connector power connector System Board ...
Page 42: Processor
Processor Processor is the part of the computer or another electronic device that processes data and instructions to generate a desired output. Processors are mainly classified based on: • Number of processing cores present on the die • Speed or frequency measured in GigaHertz (GHz) or MegaHertz (MHz) • Onboard memory, also referred to as Cache The performance of a processor is generally measured in number of calculations it can perform in a second.
Page 43: Computer Fan
Processors are specifically designed for mobile devices, laptop computers, desktop computers, servers, and so on. A processor designed for mobile devices consumes less power compared to the ones designed for desktop computers or servers. Computer Fan A computer fan cools the internal components of a computer by expelling hot air from the computer.
Page 44: Thermal Grease
Thermal Grease Thermal grease, also called thermal gel, thermal compound, and so on, is used to create a heat inductive layer between a processor and heat sink. Applying thermal grease between the processor and heat sink increases the heat transfer from the processor to the heat sink, as the thermal grease has better conductivity than air.
Page 45: Tv Tuners
TV Tuners You can use TV tuners to watch television on your computer. TV tuners are available for both desktop and laptop computers and are available in various connectivity options such as: • Internal - PCI-E - PCI • External - USB - PC Card - ExpressCard...
Page 46: Speakers
Speakers Speakers are used to listen to sound from the computer. Speakers can be internal or external. On desktop computers, internal speakers are generally used only for producing error or failure beeps. External speakers, also called multimedia speakers, produce sound for movies, songs, multimedia content, and so on.
Page 47: Enabling A Webcam
Open the webcam software to use all features of the webcam. Dell Webcam Manager The Dell Webcam Manager acts as a hub for all the webcam features and configuration options. Dell Webcam Manager includes: • Webcam Center – Control core recording functions of the webcam such as video recording, motion detection, and photo capture.
Page 48: Expresscards
ExpressCards ExpressCards allow you to connect peripheral devices such as memory cards, wired and wireless communications, printers, scanners, microphone, and so on, to your laptop computer. ExpressCards replace PC cards. ExpressCards are installed on externally accessible ExpressCard slots. ExpressCard slot on laptops and desktops is normally installed with a blank, when no ExpressCard is installed, to protect the slot from dust particles.
Page 49: Communication Devices
The following figure shows the size-comparison of PC-cards and ExpressCards: PC Card 54 mm ExpressCard 34 mm ExpressCard (EC 54) (EC 34) Communication Devices An electronic device that can send and receive data on the network is called a communication device. Communication devices are used on both ends of a connection.
Page 50 Modem – Stands for Modulator and Demodulator. Modems can be analog (dial-up) or digital. • Dial-up modem – Electronic devices that convert analog phone signals into digital signals that the computer can process, and digital computer signals into analog signals that can be transmitted over the telephone lines.
Page 51 Wireless Local Area Network (WLAN) controllers – Allow communication over short distances using radio signals instead of traditional network cabling. WLAN controllers can be internal (expansion cards or integrated to the system board) or external. Wireless Wide Area Network (WWAN) controllers – Allow wireless connectivity through cellular tower technology.
Page 52 Communication Devices ...
Page 53 Setting Up Your Computer...
Page 55: Setting Up Your Laptop
Setting Up Your Laptop WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage.
Page 56 2. Press the power button to turn on your laptop. NOTE: The location of the power button and AC adapter connector may vary depending on the your computer model. Setting Up Your Laptop ...
Page 57: Setting Up Your Desktop
Setting Up Your Desktop 1. Connect the display to the appropriate display connector on your computer (see Setting Up Your Display). 2. Connect the USB keyboard and mouse to the USB connectors. NOTE: Depending on your computer model, USB ports may also be present on the front panel of your computer.
Page 58 3. Connect the power cable. 4. Press the power button to turn on your computer. Setting Up Your Desktop ...
Page 59: Internet
Internet Setting Up a Wired Internet Connection You can setup a wired Internet connection using a dial-up, DSL, or a cable/satellite modem. • If you are using a dial-up connection, connect the telephone line to the optional external USB modem and to the telephone wall jack before you set up your Internet connection.
Page 60: Setting Up A Wireless Internet Connection
Windows 7 and Windows Vista 1. Click Start , type network in the search box, and then click Network and Sharing Center → Set up a new connection or network → Connect to the Internet. The Connect to the Internet window appears.
Page 61: Display
Display Setting Up Your Display 1. Check the type of connectors available on your display and verify the cables shipped with your display. See the following table to identify and select the appropriate display connector to use. NOTE: If you purchased the optional discrete graphics card, connect the display using the connector on the discrete graphics card.
Page 62: Setting Up 3D Display
+ DVI cable) You can purchase the DVI-to-VGA adapter, HDMI-to-DVI adapter, and additional HDMI or DVI cables at dell.com. Setting Up 3D Display NOTE: Your TV or computer may not support 3D. To know if your computer supports 3D, see the documentation that shipped with your computer.
Page 63 c. Set the eye order for the glasses to default or normal. NOTE: Do not change the eye order settings when using NVIDIA 3DTV Play as the application controls the timing of the glasses. NOTE: If you are unable to view the entire Windows desktop on your TV, use the 3D TV’s settings to reduce the display resolution.
Page 64: Setting Up Wireless Display
2. Select Connect to Existing Adapter. NOTE: You can download and install the latest driver for Intel Wireless Display Connection Manager from support.dell.com. NOTE: For more information on wireless display, see the documentation that shipped with your wireless display adapter.
Page 65: Digital Visual Interface Connector Cables
Digital Visual Interface Connector Cables Use the appropriate cable based on the connectors available on your computer and display. See the following table to identify the connectors on your computer and display. Connector on the Connector on Cable needed computer the display DVI-D DVI-D Cable...
Page 66: Audio
6. Connect the other end of the power cable to the display’s three-prong power strip or wall outlet. 7. Turn on your computer, and then turn on your display. Audio Setting Up 5.1 Audio 5.1 audio is most effective when the speakers are placed as shown in the following figure: Audio ...
Page 67 See the following figure to connect 5.1 speakers to your computer. Rear audio connector on the Center/LFE surround out on computer the speaker Center/LFE surround out on Front audio connector on the the computer speaker Front audio connector on Rear audio connector on the the computer speaker 5.1 channel audio cable...
Page 68: Setting Up 7.1 Audio
5. Follow the instructions on the screen. If you experience problems with your computer sound, see the knowledge base article 266424 at support.dell.com. Setting Up 7.1 Audio 7.1 audio is most effective when the speakers are placed as shown in the following figure: See the following figure to connect 7.1 speakers to your computer:...
Page 69 Rear audio connector on Center/LFE surround out on the computer the speaker Center/LFE surround out Front audio connector on the on the computer speaker Side audio connector on Rear audio connector on the the computer speaker Front audio connector on Side audio connector on the the computer speaker...
Page 70: Setting Up Your Printer
5. Follow the instructions on the screen. If you experience problems with your computer sound, see the knowledge base article 266424 at support.dell.com. Setting Up Your Printer You can connect one or more printers to your computer and also add one or more computers to your printer.
Page 71: Setting Up Your Webcam
Setting Up Your Webcam To set up your webcam: Webcam integrated on laptop Drivers and software are installed display or external display when you receive your computer. purchased with your computer Use the media shipped with the computer only to reinstall the drivers and software.
Page 72 Setting Up Your Webcam ...
Page 73 Using Your Computer...
Page 75: Battery
NOTE: You can operate your computer while the battery is charging. For laptop battery related FAQs, see the Article ID: 405686 at support.dell.com. Improving the Battery Performance The operating time of a battery, which is the time the battery can hold a charge, varies depending on how you use your laptop computer.
Page 76: Dell Desktop Mode
NOTE: When longevity mode is enabled, the battery charges only between 88 percent and 100 percent of its capacity. Dell Desktop Mode The Dell Desktop Mode feature enables you to protect your laptop battery health. Continuously powering your computer by connecting it to an A/C power outlet may reduce the battery life.
Page 77: Keyboard
To enable or disable desktop mode: 1. Right-click the battery icon on the Windows notification area, and then click Dell Extended Battery Life Options. The Battery Meter dialog box is displayed. 2. Click the Desktop mode tab. 3. Click Enable or Disable based on your preference.
Page 78 <F6> Cycles through screen elements in a window or on the desktop. <F10> Activates the menu bar in the active program. <Ctrl><c> Copies a selected item. <Ctrl><x> Cuts a selected item. <Ctrl><v> Pastes a selected item. <Ctrl><z> Undoes an action. <Ctrl><a>...
Page 79: Changing Keyboard Input Language
Windows logo key and <m> Minimizes all open windows. Windows logo key and Restores all minimized windows. This <Shift><m> key combination functions as a toggle to restore minimized windows following the use of the Windows logo key and <m> combination. Windows logo key and <e>...
Page 80: Using Numeric Keypad On A Laptop Computer
Using Numeric Keypad on a Laptop Computer Numeric Keypad Your laptop computer may have a numeric keypad integrated into the keyboard. The keypad corresponds to the keypad of an extended keyboard • To type a number or symbol, press and hold <Fn> and press the desired key.
Page 81: Touchpad
Touchpad Using Your Touchpad You can use the touchpad to move the cursor or selected objects on the computer screen: • To move the cursor, gently slide your finger over the touchpad. • To left-click or select an object, tap the left touchpad button or the touchpad surface once.
Page 82 Auto Scroll Vertical – Allows you to scroll up or down on the active window. Move two fingers up or down at a fast pace to activate vertical auto scrolling. Tap on the touchpad to stop auto scrolling. Auto Scroll Horizontal – Allows you to scroll left or right on the active window.
Page 83: Zoom
Zoom Allows you to increase or decrease the magnification of the screen content. The zoom feature includes: One finger zoom – Allows you to zoom in or out. To zoom in: Move a finger up in the zoom zone (extreme left of the touchpad).
Page 84: Rotate
Rotate Allows you to rotate the active content on the screen. The rotate feature includes: Twist – Allows you to rotate active content in 90° increments using two fingers where one finger is anchored and the other rotates. Keeping the thumb in place, move the index finger in an arced direction right or left to rotate the selected item 90°...
Page 85: Touchscreen
Touchscreen Using a Touchscreen Display The touchscreen feature converts your computer into an interactive display. The following are some of the basic tasks that you can perform using a touchscreen display: • Tap or double-tap a folder or an application to open it. • Move a finger quickly in the desired direction to flip through content in the active window like pages in a book.
Page 86 Touchscreen ...
Page 87 Ports and Connectors...
Page 89: Audio Connectors
Audio Connectors Audio connectors allow you to connect to amplifiers, speakers, headphones, microphones, sound systems, or TVs for digital audio output. Types of audio connectors Headphone connector – Connect a pair of headphones, powered speaker, or sound system. Microphone connector – Connect a personal computer microphone for voice or sound input.
Page 90: Audio
5.1 Audio 5.1 refers to the number of audio channels in most surround-sound configurations. A 5.1 audio system uses five main audio channels (front left, front right, center, left surround, and right surround) and one low- frequency audio channel. 7.1 Audio 7.1 refers to the number of audio channels in high-end surround-sound configurations.
Page 91: Usb Standards
USB Standards USB 3.0 – Referred to as SuperSpeed USB, USB 3.0 is the latest version of the USB standard. It supports data transmission speed of up to 4.8 gbps, which is ten times faster than its predecessor USB 2.0, yet consumes lesser power.
Page 92: Digital Visual Interface (Dvi)
DisplayPort allows you to connect a computer to a display or home-theater system. Mini-DisplayPort is a smaller version of the DisplayPort. Dell provides Mini-DisplayPorts in place of DisplayPorts on the Dell Inspiron Mini series of computers. NOTE: DisplayPorts and Mini-DisplayPorts vary in size. To connect devices that support DisplayPort to a Mini-DisplayPort connector, you must use a Mini-DisplayPort to DisplayPort adapter.
Page 93: Advantages Of Displayport
Advantages of DisplayPort • Natively supports high resolutions and high refresh rates • Supports 3D stereo transmission making it an ideal gaming interface • DisplayPort cables can extend up to 15 meters (49.21 feet) without requiring signal boosters • Delivers a bandwidth of up to 10.8 gbps over standard cables • Natively supports fiber optic cables • Blu-ray Disc ready with built-in support for HDCP.
Page 94: Esata Connector
eSATA Connector eSATA is a bus technology designed to connect external mass storage devices, such as hard drives and optical drives, to your computer. eSATA provides considerably higher throughput as compared to USB 2.0 or FireWire 800. eSATA cables can be up to 2 meters long. eSATA ports can be standalone or can be present in the form of an eSATA/USB combo port.
Page 95: Types Of Ieee 1394 Cables
• Flexible – Allows you to connect devices to each other by daisy- chaining them together, without the need for hubs or switches. Also supports branching, looping, and other topologies, which reduces cabling complexity. Supports up to 64 devices on a single connection. • Fast –...
Page 96: Comparing Usb And Ieee 1394
Comparing USB and IEEE 1394 Feature IEEE1394 Data transfer rate USB 1.1: 12 Mbps IEEE 1394a: 400 Mbps USB 2.0: 480 Mbps IEEE 1394b: 800 Mbps Number of devices Plug and play Hot-pluggable Isochronous devices Yes Bus type Network topology Daisy chain IEEE 1394 ...
Page 97 Network...
Page 99: Network
Network A computer network provides connectivity between your computer and the Internet, another computer, or a peripheral such as a printer. For example, with a network set up in a home or small office, you can: • Print to a shared printer • Access drives and files on another computer • Share files • Browse other networks...
Page 100: Wireless Local Area Network (Wlan)
Wireless Local Area Network (WLAN) WLAN connects two or more computers with each other and the Internet over the air waves rather than through a network cable connected to each computer. In a WLAN, a radio communications device (an access point or wireless router) connects the networked computers and peripherals, and provides Internet or network access.
Page 101: Worldwide Interoperability For Microwave Access (Wimax)
2. Connect to the Internet using an external modem or network connection and an Internet Service Provider (ISP). If an external USB modem or WLAN adapter is not a part of your original order, you can purchase one from dell.com. Setting Up Your Network ...
Page 102: Setting Up Wireless Network
Internet Service Provider (ISP). If an external wireless modem or WLAN adapter is not a part of your original order, you can purchase one from dell.com. Setting Up Your Internet Connection ISPs and ISP offerings vary by country. Contact your ISP for offerings available in your country.
Page 103: Setting Up A Local Area Network
Windows 7 and Windows Vista 1. Save and close any open files, and exit any open programs. 2. Click Start , type network in the search box, and then click Network and Sharing Center→ Set up a new connection or network→ Connect to the Internet.
Page 104: Setting Up A Wireless Local Area Network
4. Type Network and Sharing Center in the search box, and press <Enter>. Click Network and Sharing Center→ Set up a new connection or network→ Connect to the Internet. The Connect to the Internet window appears. 5. Follow the instructions on the screen. Windows 7 and Windows Vista 1.
Page 105: Checking Your Wireless Network Card
Windows 7 and Windows Vista 1. Set up your wireless router. See the documentation that shipped with the wireless router. 2. Click Start , type network in the search box, and then click Network and Sharing Center → Set up a new connection or network → Connect to the Internet.
Page 106 Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. To setup a wired Internet connection: Windows 8 1. Save and close any open files, and exit any open programs. 2.
Page 107: Setting Up A Wireless Internet Connection
Setting Up a Wireless Internet Connection NOTE: To set up your wireless router, see the documentation that shipped with your router. Before you can use your wireless Internet connection, you need to connect to your wireless router. Windows 8 1. Ensure that wireless is enabled on your computer. 2.
Page 108 Setting Up a Local Area Network ...
Page 109 Software and Applications...
Page 111: Computrace
Computrace About Computrace Computrace allows you to track computers as they change hands or move around an organization, and helps to prevent theft and recover lost or stolen computers. A Computrace enabled computer that can access the Internet communicates regularly with the Computrace server to report system information, location, and user identity.
Page 112: Enabling Computrace
NOTE: You will need to install the Computrace software in Windows for the software to protect your computer. Getting Help on Computrace Dell provides help on Computrace through Absolute Software. You may contact them for issues related to: • configuration • installation...
Page 113: My Dell Downloads
NOTE: It is recommended to download the software from the Internet when prompted during the installation of My Dell Support Center. Touch or click this tile on the Start screen to launch My Dell Support Center. The My Dell Support Center control panel displays your computer’s model number, service tag, express service code, warranty status, and alerts on improving the performance of your computer.
Page 114: Pc Checkup Utilities
- Create a Backup and Recovery media or a USB flash drive. - System Performance Improvement Offers – Acquire software and hardware solutions that help improve your system performance. For more information about My Dell Support Center and to download and install the available support tools, see dell.com/dellsupportcenter. Solution Station...
Page 115: Solution Station Offerings
find articles and FAQs on the most common problems and instructions on connecting your computer to your TV and home networking. The support categories provide flexible pricing and varying degrees of customer involvement in issue resolution. Solution Station Offerings Type Offerings Computer Setup and New Computer Setup...
Page 116: Dell Quickset
Dell QuickSet Dell QuickSet Utilities are a suite of software applications that provide enhanced functionality to a Dell computer. The software provides easy access to a number of functions that would normally require several steps. Some of the features include: • Brightness and audio controls through keyboard shortcuts...
Page 117: Keyboard Shortcuts
<Ctrl><F5> Decreases Moves objects away from you; convergence minimum convergence places all objects behind the scene in your space; also used to place the laser sight. Dell QuickSet ...
Page 118: Customizing Keyboard Shortcuts
DellConnect has two modes: • View-only access – You retain control of your computer. The Dell agent views your screen and provides instructions. • Full access to keyboard and mouse – The Dell agent takes control of your computer. Using DellConnect Follow the instructions below to get connected to a Dell agent.
Page 119 6. This page is where you enter the code provided by support agent. 7. Enter the code provided by the Dell representative in the field provided and click Go. 8. Download and install the DellConnect applet to run the screen sharing application.
Page 120 DellConnect ...
Page 121 Restoring Your Operating System...
Page 123: About Restoring Your Operating
Dell Backup and Recovery. CAUTION: Although Dell Backup and Recovery is designed to preserve the data files on your computer, it is recommended that you backup your data files before using the Dell Backup and Recovery. Dell Backup and Recovery has two versions: • Dell Backup and Recovery Basic...
Page 124: Dell Backup And Recovery Basic - Windows 8
Charms sidebar, and then click the Search icon . 3. In the Apps screen, click Dell Backup and Recovery. To create system 1. Launch Dell Backup and Recovery.
Page 125: Dell Backup And Recovery Professional - Windows 8
Dell Backup and Recovery Professional – Windows 8 NOTE: Dell Backup and Recovery Professional may be installed on your computer, if you ordered it at the time of purchase. Task Procedure 1. Launch Dell Backup and Recovery. To upgrade to Dell Backup 2.
Page 126: System Recovery Media
System Recovery Media System Recovery Media – Windows 8 The system recovery media, created using Dell Backup and Recovery, allows you to return your hard drive to the operating state it was in when you purchased the computer while preserving the data files on your computer.
Page 127: Restoring Your Operating System
You can restore the operating system on your computer using one of the following options: CAUTION: Using Dell Factory Image Restore or the Operating System disc permanently deletes all data files on your computer. If possible, backup your data files before using these options.
Page 128: Starting System Restore
Use system restore if changes to changes to the hardware, software, or other system settings have left your computer in an undesirable operating state. NOTE: System restore does not backup your personal files and hence it cannot recover your personal files that are deleted or damaged. Starting System Restore CAUTION: System Restore does not monitor your data files or recover them.
Page 129: Dell Datasafe Local Backup
Dell DataSafe Local Backup. NOTE: Dell DataSafe Local Backup may not be available in all regions. NOTE: If Dell DataSafe Local Backup is not available on your computer, use Dell Factory Image Restore to restore your operating system.
Page 130: Dell Datasafe Local Backup Basic
3. Follow the instructions on the screen. Dell DataSafe Local Backup Professional NOTE: Dell DataSafe Local Backup Professional may be installed on your computer, if you ordered it at the time of purchase. Task Procedure 1.
Page 131: System Recovery Media
System Recovery Media About System Recovery Media The system recovery media, created using Dell DataSafe Local Backup, allows you to return your hard drive to the operating state it was in when you purchased the computer while preserving the data files on your computer.
Page 132: Dell Factory Image Restore
NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. Use Dell Factory Image Restore only as the last method to restore your operating system. This option restores your hard drive to the operating state it was in when you purchased the computer.
Page 133: Operating System Disc
To reinstall the operating system: 1. Insert the Operating System disc and restart the computer. 2. When the DELL™ logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop;...
Page 134 Operating System Disc ...
Page 135 Diagnostics and Troubleshooting...
Page 137: Diagnostics
Invoking PSA 1. Power-on or restart your computer. 2. When the Dell logo appears, press <F12> to access the Boot menu. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop;...
Page 138: Enhanced Psa
To invoke ePSA: 1. Restart the computer. 2. When the DELL logo appears, press <F12> to access the Boot menu. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop;...
Page 139: Beep Codes
Your computer might emit a series of beeps during start-up if there are errors or problems. This series of beeps, called a beep code, identifies a problem. If this occurs, note the beep code and contact Dell for assistance. The following table lists some of the common beep codes.
Page 140: Troubleshooting
Beep Codes Possible Problem Possible system board failure—BIOS ROM checksum failure No RAM detected NOTE: If you installed or replaced the memory module, ensure that the memory module is seated properly. Three Possible system board failure—Chipset error Four RAM read/write failure Five Real Time Clock failure Video card or chip failure...
Page 141: Laptop
- Windows 7 → Help and Support. Click Start 2. Download and install the latest video drivers from support.dell.com. 3. Run the display built-in self test: a. Turn off your computer. b. Press and hold the <Fn> and power buttons for 10-15 seconds.
Page 142: No Display On The Screen Or Screen Is Blank
4. If the computer power button/light is on, swap the computer and monitor power cables to determine if the monitor power cable is defective. 5. Contact Dell. If the monitor power light is on: 1. Ensure that the computer is receiving power and is turned on.
Page 143: Laptop
PS/2 mouse connector. 9. Connect the keyboard to a different computer, if available. 10. If the keyboard works on another computer or connector, there may be a problem with the computer or connector. Contact Dell for further assistance. Troubleshooting ...
Page 144: Laptop Keyboard
5. If a particular key is not working or is stuck, shut down the computer and carefully clean the keyboard using a can of compressed air. 6. Disable any software that may change the way the keyboard responds. 7. If the keyboard is still not working, contact Dell. Troubleshooting ...
Page 145 BIOS...
Page 147: System Setup (Bios)
1. Turn on (or restart) your computer. 2. When the DELL logo is displayed, wait for the F2 prompt to appear and then press <F2> immediately. NOTE: The F2 prompt indicates that the keyboard has initialized.
Page 148: System Setup Screens
System Setup Screens The System Setup screen displays the current or changeable configuration information for your computer. Information on the screen is divided into three sections: options list, active options field, and key functions. Menu – Appears on top of the System Setup window and allows you to access the System Setup options.
Page 149: Changing The Boot Sequence For The Current Boot
Changing the Boot Sequence for the Current Boot You can use the Boot Device Menu to boot your computer from a device other than the default boot device. Your computer boots from the selected boot device only for the current boot, and boots from the default device on the next reboot.
Page 150: Changing The Default Boot Sequence
- Automatically detect my Service Tag for me - Choose from My Products and Services List - Choose from a list of all Dell products b. Click Continue and follow the instructions on the screen 4. A list of results appears on the screen. Click BIOS 5.
Page 151 6. In the Please select your download method below window, click For Single File Download via Browser, and then click Download Now. 7. In the Save As window, select an appropriate location to download the file on your computer. 8. If the Download Complete window appears, click Close. 9.
Page 152 Changing the Default Boot Sequence ...
Page 153 Getting Help and Contacting Dell...
Page 155: Getting Help And Contacting Dell
If you need information about Dell products or services, or if you experience problems using your computer, you can get help from one of the self-help resources, or you can call Dell to get help from a Dell technician. Self-Help Options...
Page 156: Contacting Dell
Dell provides several online and telephone based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to www.dell.com/ContactDell.
Page 157 References...
Page 159: Before Calling Dell
Before Calling Dell If you contact Dell for help with your order or your computer, follow these steps to ensure faster service: • Keep your computer’s Service Tag or Express Service Code available. • Remember to fill out the following Diagnostic Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer.
Page 160: Computer Maintenance
• Position your computer so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard.
Page 161 • Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower back support.
Page 162: Ergonomic Instructions For Laptops
NOTE: For the latest ergonomic instructions, go to www.dell.com/regulatory_compliance. Ergonomic Instructions for Laptops CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain.
Page 163 • Vary your work activities. Try to organize your work so that you do not have to type for extended periods of time. When you stop typing, try to do things that use both hands. NOTE: For the latest ergonomic instructions, go to www.dell.com/regulatory_compliance. Ergonomic Instructions for Laptops ...
Page 164: Dell And The Environment
Every day, you have the opportunity to make greener choices, but when choosing technology, you do not want to compromise on cost, performance or reliability. At Dell, we believe you shouldn’t have to. Which is why we strive to ensure that people and companies don’t have to make trade-offs to be green.
Page 165: Regulatory Compliance Policy
Dispose of your technology responsibly with Dell. Regulatory Compliance Policy Dell Inc. (Dell) is committed to compliance with the laws and regulations in each country into which the company ships our products. Dell products are designed and tested to meet the appropriate worldwide...
Page 166: Migration Tips
Migration Tips Computer migration is the moving of data and applications between two different computers. Two of the most common reasons requiring a computer migration are the purchase of a new computer and the upgrading of computers. CAUTION: While there are several utilities that simplify migration, it is recommended that you backup your files like pictures, music, documents, and so on.
Page 167: Transfer Methods
Transfer Methods You can use one of the following methods to transfer information, based on your computer configuration. • Easy Transfer Cable – You need an Easy Transfer Cable, a specially designed USB cable that connects two computers through USB ports. • Network –...
Page 168: Configuring The Power Settings
• Hybrid sleep – Hybrid sleep is designed primarily for desktop computers. Hybrid sleep is a combination of sleep and hibernate it puts any open documents and programs in memory and on your hard disk, and then puts your computer into a low-power state so that you can quickly resume your work.

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