Drive Problems - Dell Latitude ATG D620 User Manual

Troubleshooting: Dell Latitude ATG D620 User's Guide
Click or right-click the
Check your computing environment
View the Dell Support Utility settings
Access the help file for the Dell Support Utility
View frequently asked questions
Learn more about the Dell Support Utility
Turn the Dell Support Utility off
Double-Clicking the Dell Support Icon
Double-click the
questions, access the help file for the Dell Support Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell
Support screen.

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
Fill out the Diagnostics Checklist (see
Ensure that Microsoft® Windows® recognizes the drive —
Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus
software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive.
Test the drive —
Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is
defective.
Insert a bootable floppy disk and restart the computer.
Clean the drive or disk —
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icon to perform the following tasks:
icon to manually check your computing environment, view frequently asked
Diagnostics
See Cleaning Your
Checklist) as you complete these checks.
Click the Start button and click My
Computer.