Troubleshooting - Fisher & Paykel CI302DTB User Manual

PROBLEM
The cooktop cannot
be turned on.
The touch controls
are unresponsive.
The touch controls are
difficult to operate.
The glass is
being scratched.
Some or all displays
flash and there is a
continuous beep.
Pans do not become
hot. The heat setting
display comes on, but
the does not flash
when I remove a pan.
-0-
shows in the
timer display when I
turn on the cooktop.
34

TROUBLESHOOTING

POSSIBLE CAUSES
No power.
The controls are locked.
There may be a slight film of
water over the controls or
you may be using the tip of
your finger when touching
the controls.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Liquid has spilled onto the
touch control area.
There are objects (eg utensils)
on the touch control area.
Several touch controls are
registering continuous contact
(eg due to someone resting
their hand or arm on the touch
control area).
The cooktop is in
'Display mode'.
WHAT TO DO
Make sure the cooktop is
connected to the power
supply and that it is switched
on at the wall. Check whether
there is a power outage in
your home or area. If you've
checked everything and the
problem persists, call your
Authorized Service Centre or
Customer Care.
Unlock the controls.
See section 'Safety features'
for instructions.
Make sure the touch control
area is dry and use the ball
of your finger when touching
the controls.
Use cookware with flat and
smooth bases. See 'Suitable
cookware material'.
See 'Care and cleaning'.
Switch the power to the
cooktop off at the wall and
see 'Care and cleaning'
for instructions.
Remove the objects from the
touch control area.
Remove the cause of
continuous contact.
Contact Customer Care
or your Authorized
Service Centre.