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Cannot use the software after upgrading to Windows XP.
If the software was installed in Windows 98/Me/2000 and you upgraded to Windows XP without
removing the software, the machine may not be able to be recognized. Remove the software and
then reinstall it (
In [Device Manager], green mark "?" is displayed (Windows Me).
Under [Device Manager], green mark "?" is displayed on [USB Composite Device] in [USB (Universal
Serial Bus) Controller] in Windows Me. However, this is not a problem so continue to use it as is.
Problems turning on the computer
See below if you cannot start your computer.
Computer will not start.
Did you turn on your computer with a memory card inserted in the machine?
If a memory card is inserted in the machine and the machine is connected to the computer, your
computer may not start depending on its settings.
In the computer's BIOS settings, if you set up the order so that the hard disk that starts Windows
starts before the USB device, your computer will start even with a memory card inserted in the
machine. For details on BIOS settings, refer to your computer's documentation.
Problems printing from your computer
For detailed information on "Problems printing from your computer", refer to the User's
Guide or the Software Guide.
Copying problems
See below if you are having problems copying.
For printing-related problems, see the items marked with
computer, above.
Cannot make a copy (the document or paper will not feed into the machine).
1. Is there anything displayed in the LCD?
If nothing is displayed, see p. 10-9.
2. Is the Alarm light blinking?
If it is blinking, see p. 10-12.
3. Is the document loaded correctly?
Check that the document is loaded correctly on the platen glass or
4. See Paper does not feed properly on the User's Guide.
5. Are the ink tanks installed correctly?
Press [open], and lift up the scanning unit. Press "PUSH" on the ink tank, and set the ink tank firmly.
6. Print the nozzle check pattern (
Paper comes out but there is nothing copied on it.
1. Is the document loaded correctly?
If placing the document on the platen glass, the side to be copied should be face down.
placing the document in the ADF, the side to be copied should be face up.
10-2
Troubleshooting
Software Guide).
Maintaining the printhead, p. 9-3).
in Problems printing from your
P
Fax Model
ADF (
p. 2-1).
Fax Model
If
Chapter 10
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