Handling Error Messages - Canon BJC-S530D Quick Start Manual

Handling Error Messages

Problem Possible Cause
Printer does When a printer error occurs, the POWER/ERROR lamp flashes orange between green flashes.
not print Count the number of orange flashes to determine and resolve the problem:
Alternately
flashes green
and orange
(requires
contacting the
Canon Customer
Care Center)
2 orange flashes
(paper is out or
not feeding
correctly)
3 orange flashes
(paper jam)
4 orange flashes
(empty ink tank)
6 orange flashes
(no print head
installed)
7 orange flashes
(defective print
head)
8 orange flashes
(waste tank
almost full)
1. Turn the printer off and unplug the printer from the power supply.
2. Plug the printer back in and turn the printer back on.
If the same error message persists after restarting the printer, contact the
Customer Care Center.
Replace the paper correctly and press the RESUME/CANCEL button (next to
the POWER button).
If paper has jammed in the printer, clear the jam and press the RESUME/
CANCEL button. See "Loading Media into the S530D" on page 5 for how to
load different types of media.
If paper has jammed in the printer, clear the jam, replace the paper in the printer
correctly and press the RESUME/CANCEL button (next to the POWER button).
For more information, see the troubleshooting topic "Paper feeds
incorrectly or paper jam" on page 65.
One of the ink tanks is empty. Replace it. See "Monitoring Ink Levels" on
page 41 and "Replacing Ink Tanks" on page 43 for more information.
Install the print head. After installing the print head, you may need to
realign it. See "Aligning the Print Head" on page 43.
Remove and reinstall the print head. Ensure that the protective cap has been
removed. If re-installing the print head does not resolve the problem, contact
the Customer Care Center to replace it with a new one.
The printer has a built-in waste ink tank for the ink used during print head
cleaning. Eight flashes indicates that the waste ink tank is nearly full. Press
the RESUME/CANCEL button (next to the POWER button) to cancel the error
so you can continue printing. Before the waste ink tank becomes completely
full, contact the Customer Care Center to have the waste ink tank replaced.
Canon recommends to call the Customer Care Center as soon as this error
occurs. Once the waste ink tank becomes completely full, printing will be no
longer possible.
Troubleshooting
Try This
69