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Canon BJC-S520 User Manual

Bubble jet printer
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BUBBLE JET PRINTER
User's Guide
V1

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Table of Contents
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Summary of Contents for Canon BJC-S520

  • Page 1 BUBBLE JET PRINTER User’s Guide...

  • Page 2: Table Of Contents

    Inside the Printer ... 15 Operation Panel ... 16 Printer Driver Functions (Windows) ...17 Opening the Printer Properties Dialog Box ... 18 Printer Properties Dialog Box Description ... 20 BJ Status Monitor Functions ... 34 Canceling a Print Job ... 37 Uninstalling Printer Drivers ...
  • Page 3 Transparencies CF-102 ... 106 T-Shirt Transfers TR-201 ... 108 Banner Paper ... 110 Troubleshooting ...113 Cannot Install the Printer Driver ... 114 Print Quality is Poor or Contains Errors ... 116 Printer Does Not Start or Stops During Print Jobs ... 134...
  • Page 4 Table of Contents Paper Does Not Feed Properly or Paper Jams ... 140 The POWER Lamp Flashes Orange ... 143 An Error Message is Displayed on the Screen ... 146 Problems Unique to Windows ... 157 Problems Unique to the Macintosh ... 162 Appendix ...165 For Faster Printing ...

  • Page 5: Introduction

    Introduction Introduction Thank you for purchasing the Canon S520 Bubble Jet Printer. This User’s Guide provides complete explanations of the features and functions of the printer. This guide uses the following symbols to indicate important information. Always observe these instructions.

  • Page 6: How To Use This Manual

    How to Use This Manual How to Use This Manual To view this User’s Guide, we recommend that you use Acrobat Reader 3.0 or later. The screens shown below are for Acrobat Reader 4.0. Please note that screens displayed by Acrobat Reader 3.0 or 5.0 are slightly different.
  • Page 7 How to Use This Manual Displays the table of contents. Click the heading to jump to the topic. Click the " " symbol to see the headings for each chapter. Click the " " symbol to close the headings. Use this button to search for a word.

  • Page 8: Safety Precautions

    Safety Precautions Safety Precautions Please read the safety warnings and cautions provided in this manual to ensure that you use the printer safely. Do not attempt to use the printer in any way not described in this manual. Warning You may cause an electric shock/fire or damage the printer if you ignore any of these safety precautions.

  • Page 9: Cleaning The Printer

    If flammable solvents come in contact with electrical components inside the printer, it could cause a fire or electric shock. Always unplug the printer from the power outlet before cleaning the printer. If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the printer.

  • Page 10: Maintaining The Printer

    Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol, thinners, etc.) on top of the printer. If any foreign object (metal or liquid) falls into the printer, unplug the power cord and call for service.

  • Page 11: Choosing A Location

    To avoid the risk of fire or electric shock, install the printer in a location with an ambient temperature range of 41°F to 95°F (5°C to 35°C) and humidity of 10% to 90% (condensation free).
  • Page 12 Safety Precautions Do not use an extension cord. If you do not intend to use the printer for a long period of time, unplug it after turning it off. Never use a power supply voltage other than that supplied in the country of purchase.

  • Page 13: Printer Parts And Their Functions

    Printer Parts and Their Functions Printer Parts and Their Functions • Front View • Rear View • Inside the Printer • Operation Panel...

  • Page 14: Front View

    Printer Parts and Their Functions Front View Operation panel For details, refer to "Operation Panel." Paper output tray Front View Paper guide When loading paper, ensure that the left edge touches this guide. To move the paper guide, pinch the guide and slide in the appropriate direction.

  • Page 15: Rear View

    Printer Parts and Their Functions Rear View Rear View USB port Connects the printer to a computer through a USB port. Printer port (parallel) Connects the printer to a computer through a parallel port.

  • Page 16: Inside The Printer

    Printer Parts and Their Functions Inside the Printer Paper thickness lever Adjusts the gap between the printhead and the surface of the printing paper. Printhead lock lever Locks the printhead into the holder. Once the printhead is installed, do not touch this lever.

  • Page 17: Operation Panel

    Flashing green: The printer is preparing to print, or is currently printing. Flashing orange: An error has occurred and the printer is not ready to print. Flashing orange and green alternately: an error has occurred that may require you to contact a Customer Care Representative.

  • Page 18: Printer Driver Functions (Windows)

    Printer Driver Functions (Windows) Printer Driver Functions (Windows) • Opening the Printer Properties Dialog Box • Printer Properties Dialog Box Description • BJ Status Monitor Functions • Canceling a Print Job • Uninstalling Printer Drivers...

  • Page 19: Opening The Printer Properties Dialog Box

    In your application, select the command to print a document. The Print dialog box can usually be opened by selecting Print from the File menu. Ensure that Canon S520 is selected in the Name field, then click the Properties button. The Printer Properties dialog box opens.
  • Page 20 This method is used for maintenance operations such as printhead cleaning, or to specify printer settings common to all application programs. When the Printer Properties dialog box is opened from the Start menu, additional tabs appear, including the Details tab. These do not appear when the Printer Properties dialog box is opened from within an application.

  • Page 21: Printer Properties Dialog Box Description

    Printer Driver Functions (Windows) Printer Properties Dialog Box Description Note The screens in this section refer to Windows Me/Windows 98/Windows 95 operation. The equivalent screens for Windows XP, Windows 2000 and Windows NT 4.0 may look slightly different. Printer Properties Dialog Box Description •...

  • Page 22: Main Tab

    Printer Driver Functions (Windows) Main Tab Media Type Ensure that this setting matches the type of media loaded in the printer. Print Quality Select the print quality you require from among the different options. To select custom Print Quality, select Custom, then click the Set button.
  • Page 23 Before printing, verify that settings such as the lever position are correct. Note To see a description of any item in the Printer Properties dialog box, click mark, then click the desired item. To see a description of operating procedures, click the Help button. If the button does not appear when using Windows XP, Windows 2000 or Windows NT 4.0, click the Start button,...

  • Page 24: Page Setup Tab

    Printer Driver Functions (Windows) Page Setup Tab Page Size Ensure that the correct paper size is selected. Orientation Select landscape or portrait printing and ensure that it is the same orientation used in the application. Printer Properties Dialog Box Description...
  • Page 25 When using this function, ensure that you correctly specify the Page Size and the Printer Paper Size. The document is resized when printed. When this is selected, you can specify the Printer Paper Size and Scaling. pages fit on each printed page.
  • Page 26 Prints the document starting with the last page. Collate Select to print multiple copies of the document one copy at a time. Preview Area Verify the overall layout, stamps, background and other settings to be applied to the print job. Printer Properties Dialog Box Description...
  • Page 27 Stamp/Background Tab (Not Available in Windows NT 4.0) Stamp Select the check box, then choose a stamp. Place stamp over text When Stamp is checked, this option is active. When selected, the stamp is printed over the print data. Printer Properties Dialog Box Description...
  • Page 28 Select the check box, then choose the background image you wish to use. Background first page only Prints the background image only on the first page. Select Background Click to select a new background, or to display details of the background you have selected. Preview Area Printer Properties Dialog Box Description...
  • Page 29 Effects Tab Simulate Illustration This function lets you apply graphic effects to a color image without affecting the original document. Select the check box, then adjust the brightness of the image with the Contrast slider. Printer Properties Dialog Box Description...
  • Page 30 However, if the image data has been manipulated using cut and paste, rotation or other such operations, group optimization of all images on the page is recommended. In such cases, select the Apply Throughout Page check box. Preview Area Printer Properties Dialog Box Description...

  • Page 31: Profiles Tab

    This list displays the print settings currently registered in the Profiles tab. The Current Settings profile contains the settings currently specified on the Main, Page Setup and Effects tabs. The Default Settings profile contains the factory default settings. Printer Properties Dialog Box Description...
  • Page 32 Add to Profiles dialog box appears. Retrieve from Profiles Click to activate registered printer settings. The contents of the Main, Page Setup and Effects tabs are changed by selecting the printer settings in Printing Profiles, then clicking this button. This button is disabled when Current Settings is selected.

  • Page 33: Maintenance Tab

    Printer Driver Functions (Windows) Maintenance Tab Cleaning Click to start printhead cleaning. Deep Cleaning Click to start printhead deep cleaning. Use this function only if Cleaning has not improved print quality. Printer Properties Dialog Box Description...
  • Page 34 Click to turn the printer off. Auto Power Click to enable the printer to turn off automatically when no data is sent to the printer for a certain period of time, and to automatically turn the printer on again when data is sent to the printer.

  • Page 35: Bj Status Monitor Functions

    Printer Driver Functions (Windows) BJ Status Monitor Functions The BJ Status Monitor displays the status of the printer. If an error occurs, the status monitor indicates the nature of the error and suggests an appropriate solution. The status monitor also checks the ink tanks and displays a warning message when the ink is low.
  • Page 36 Printer Driver Functions (Windows) Note To open the BJ Status Monitor when the printer is not printing, click the Maintenance tab in the Printer Properties dialog box, then click Start Status Monitor. BJ Status Monitor Functions...
  • Page 37 When errors occur or ink runs low The BJ Status Monitor is automatically displayed when an error occurs, such as if the printer runs out of paper or ink is low. In such cases, take the action described in the Printer Status tab.

  • Page 38: Canceling A Print Job

    Printer Driver Functions (Windows) Canceling a Print Job To cancel the current print job, first open the BJ Status Monitor. Click the Canon BJ Status Monitor icon on the taskbar. Click Cancel Printing. Note If Cancel Printing is grayed out, press the RESUME/CANCEL button on the printer to terminate the print job.

  • Page 39: Uninstalling Printer Drivers

    Printer Driver Functions (Windows) Uninstalling Printer Drivers Use the Uninstaller to delete any unwanted printer drivers. This allows you to delete all files associated with the printer driver at the same time. Click the Start button, then click Programs, then Canon S520, then Uninstall.

  • Page 40: Printer Driver Functions (Macintosh)

    Printer Driver Functions (Macintosh) Printer Driver Functions (Macintosh) • Description of Print Settings • BJ Print Monitor • Canceling a Print Job • Using the Printer with a Network • Uninstalling Printer Drivers...

  • Page 41: Description Of Print Settings

    Printer Driver Functions (Macintosh) Description of Print Settings • Page Setup Dialog Box • Print Dialog Box Description of Print Settings • Printer Utility Dialog Box • Detailed Setting Dialog • Options Dialog Box • Register Settings Dialog Box...

  • Page 42: Page Setup Dialog Box

    Printer Driver Functions (Macintosh) Page Setup Dialog Box The Page Setup dialog box contains settings for the printed page, such as the size of the print media used and the image printed. To open the Page Setup dialog box, click Page Setup on the File menu in your application program.
  • Page 43 Custom dialog box lets you specify the length and width of the paper. Utilities Click to open the Printer Utility dialog box for maintenance operations such as printhead cleaning, nozzle check pattern printing and changing the print mode. Save Settings Saves the settings specified in the Page Setup dialog box.

  • Page 44: Printer Utility Dialog Box

    Printer Driver Functions (Macintosh) Printer Utility Dialog Box The Printer Utility dialog box is displayed when you click the Utilities button in the Page Setup dialog box. Select the function you wish to perform. Display area showing the various maintenance functions, including cleaning and test pattern printing.
  • Page 45 Printer Driver Functions (Macintosh) Printhead Cleaning Printhead Deep Cleaning Note For information about printhead alignment, refer to the printed Quick Start Guide. Description of Print Settings...

  • Page 46: Print Dialog Box

    To open the Print dialog box, click Print on the File menu in your application program. Media Type Ensure that this setting matches the type of media loaded in the printer. Grayscale Printing Select to print a grayscale version of a color document.
  • Page 47 Printer Driver Functions (Macintosh) Details Manually set the print quality and color settings in the (This option is only available if Manual print mode is selected.) Options Specify the output destination, print order and page layout for the document you are printing.

  • Page 48: Detailed Setting Dialog Box

    Printer Driver Functions (Macintosh) Detailed Setting Dialog Box To open the Detailed Setting dialog box, select Manual click Details. Panel display icons Click these icons to switch between panels in the Detailed Setting dialog box. Description of Print Settings in the Print dialog box, then...
  • Page 49 Printer Driver Functions (Macintosh) Print Quality Move the slider to adjust the balance between print quality and speed. Moving the slider to the right enhances print quality, and moving it to the left increases printing speed. Halftoning Click either Dither or Diffusion ink dot configurations.
  • Page 50 Printer Driver Functions (Macintosh) Special Effects Panel To display the Special Effects panel, click the Special effects icon. Simulate illustration This function lets you manipulate color image data to produce illustration effects. Select the check box, then adjust the brightness of the image with the Contrast slider.
  • Page 51 Printer Driver Functions (Macintosh) Monochrome effects Prints a color image in a single color. Select the check box, then choose the color you wish to use. Vivid Photo With this function, you can reproduce breathtaking sceneries in which colors, especially blues and greens, appear even more vibrant. A major feature of this function is its ability to create vivid backgrounds for fields, trees, oceans, and sky, while maintaining the natural skin tones of people who appear in the images.
  • Page 52 Color Correction Select a color correction method: BJ Standard, ColorSync or None. BJ Standard is usually the optimum color correction method for printing with a BJ printer. When ColorSync is selected, you should also specify the Print Type and Printer Profile settings.
  • Page 53 Printer Driver Functions (Macintosh) Print Type For printing that emphasizes intermediate colors, select Photo. For printing that emphasizes the brightness of primary colors, select Graphics. For documents that contain large amounts of a basic color, select Spot Color. Printer Profile Select optimized color characteristics (a profile) for the media type and other factors.

  • Page 54: Options Dialog Box

    Printer Driver Functions (Macintosh) Options Dialog Box To open the Options dialog box, click Options in the Print dialog box. Layout Use this function to print more than one page on a single sheet of paper. Typically, this is set to 1 Page/Sheet Printing. You can also enlarge printing so that a single page spans multiple sheets of paper by using the Poster Printing feature.
  • Page 55 Paper Size. This fits the document paper size set in the application to the selected paper size. Destination Select the print output destination. Printer is the usual selection. To check the layout or other image elements before printing, select Preview. To save the document as a PICT file, select PICT File.
  • Page 56 Printer Driver Functions (Macintosh) Register Settings Dialog Box To open the Register Settings dialog box, click Apply in the Print dialog box. Settings Displays a list of the registered print settings. Import Imports a group of saved print settings. To use the settings, select the desired settings in the Settings list, then click Import.

  • Page 57: Bj Print Monitor

    Printer Driver Functions (Macintosh) BJ Print Monitor The BJ Print Monitor allows you to check the progress of print jobs. You can launch the BJ Print Monitor if background printing is enabled in the Chooser utility. Opening the BJ Print Monitor Click Chooser on the Apple menu.
  • Page 58 ... Click to pause printing of the specified document..Click to resume printing..Click to cancel printing of the specified document. Displays the printer status. If an error occurs, instructions on what to do are displayed. Displays the printer status and ink status with images.

  • Page 59: Canceling A Print Job

    Printer Driver Functions (Macintosh) Canceling a Print Job When the BJ Print Monitor is running, you can use it to cancel or suspend a current job. Click BJ Print Monitor in the Application menu. Click the name of the print job you want to cancel, then click The document selected in the Print Monitor is deleted from the print list and the print job is canceled.

  • Page 60: Using The Printer With A Network

    • Install the printer driver on each network computer that will use the printer. For information on installation, refer to the printed Quick Start Guide. • Use a USB cable to connect the printer to the computer that will function as the print server.
  • Page 61 • Client setup procedure Click Chooser on the Apple menu. Click Active next to AppleTalk. Select the S520 (Server) icon, then select the printer server in Connected Click the close box to close the Chooser. Using the Printer with a Network...
  • Page 62 The total number of queued documents is also displayed. The BJ Print Monitor allows you to change the print order of the queued documents. BJ Print Monitor Functions BJ Status Monitor Functions Using the Printer with a Network...
  • Page 63 • If you are using two or more print servers, you can switch between the BJ Status Monitor displays. Click Print Server on the File menu, then select the desired print server and click OK. Using the Printer with a Network...

  • Page 64: Uninstalling Printer Drivers

    Printer Driver Functions (Macintosh) Uninstalling Printer Drivers When a printer driver is no longer needed, use the Installer to delete all the program files associated with it at the same time. Before proceeding, ensure that you save any unsaved files in currently running applications.

  • Page 65: Routine Maintenance

    Routine Maintenance Routine Maintenance • When to Replace Ink Tank and Maintain Printhead • Replacing an Ink Tank • Printing the Nozzle Check Pattern • Printhead Cleaning • Printhead Deep Cleaning • Cleaning the Printer • Transporting the Printer...

  • Page 66: When To Replace Ink Tank And Maintain Printhead

    Routine Maintenance When to Replace Ink Tank and Maintain Printhead The BJ Status Monitor (Windows) or the BJ Print Monitor (Macintosh) will initially advise you of a low ink level. At this stage, you can still continue to print for a limited time. Once an ink tank is empty, the BJ Status Monitor (Windows) or the BJ Print Monitor (Macintosh) will tell you to replace the ink tank.

  • Page 67: Replacing An Ink Tank

    • Black: BCI-3eBK Note Damage caused by using a refilled cartridge is not covered by the Canon warranty. Canon recommends using only original Canon ink tanks to ensure the best quality. Ensure that the printer is on, then open the front cover.
  • Page 68 Routine Maintenance Remove the empty ink tank. Push the tab and remove the ink tank. Do not touch the lock lever; remove only the ink tank. Important • Handle ink tanks carefully to avoid staining clothing or the surrounding area. •...
  • Page 69 Routine Maintenance Unpack the new ink tank and pull off the orange tape. Replacing an Ink Tank...
  • Page 70 Routine Maintenance Remove the orange protective cap from the bottom of the ink tank. Important • Do not re-attach the protective cap once you have removed it. • Once you have removed the protective cap, do not touch the open ink port.
  • Page 71 • To maintain optimal print quality, use an ink tank within six months of first use. • Once an ink tank has been used, do not remove it from the printer and leave it out in the open. Leaving an ink tank in the open will cause ink to dry, and the printer may not function properly when the ink tank is reinstalled.

  • Page 72: Printing The Nozzle Check Pattern

    Printing the Nozzle Check Pattern from the Printer Drivers Windows With the printer on, load a sheet of letter-size or A4 paper in the printer. Open the Printer Properties dialog box. Opening the Printer Properties Dialog Box Click the Maintenance tab, then click the Nozzle Check icon.
  • Page 73 Routine Maintenance Macintosh With the printer on, load a sheet plain letter-size paper in the printer. Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by clicking Page Setup on the File menu. Click on Utilities to open the Printer Utilities dialog box.
  • Page 74 Routine Maintenance Printing the Nozzle Check Pattern through the Printer With the printer on, load a sheet of letter-size or A4 paper in the printer. Hold the RESUME/CANCEL button down until the POWER lamp flashes twice. Examining the Nozzle Check Pattern...
  • Page 75 Routine Maintenance Examining the Nozzle Check Pattern The nozzle check pattern should appear as follows when ink is discharged properly. Examine the nozzle check pattern output by the printer. Printing the Nozzle Check Pattern Lines missing here indicate the printhead requires cleaning.

  • Page 76: Printhead Cleaning

    Printhead Cleaning Clean the printhead if you suspect that the nozzles might be clogged. Printhead cleaning can be performed either from the printer drivers or from the printer itself. Note Cleaning the printhead consumes ink, so perform printhead cleaning only when necessary.
  • Page 77 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by clicking Page Setup on the File menu. Click Utilities to open the Printer Utility dialog box. Select Cleaning from the drop-down menu, then click the Cleaning icon. Printhead Cleaning...
  • Page 78 Cleaning the Printhead from the Printer This operation cleans all nozzles, both black and color. Because this method also resets the printer, any print data stored in the printer is lost. Ensure that the printer is on. Hold down the RESUME/CANCEL button until the POWER lamp flashes once.

  • Page 79: Printhead Deep Cleaning

    Printhead Deep Cleaning If print quality does not improve by standard printhead cleaning, try deep cleaning, which is a more powerful process. Perform printhead deep cleaning from the printer driver. Note Printhead deep cleaning consumes more ink than standard printhead cleaning, so perform this procedure only when necessary.
  • Page 80 If not, check that there are sufficient ink levels in all ink tanks before turning off the printer. Be sure to perform another printhead deep cleaning 24 hours after turning off the printer.If the head is still not clean, the printhead may be worn out. In this event, contact the Customer Care Center.

  • Page 81: Cleaning The Printer

    Routine Maintenance Cleaning the Printer During normal printing, ink and small scraps of paper accumulate in the printer. When the accumulated debris becomes clearly visible, clean the printer by the following procedure. Turn the printer off. Ensure that the POWER lamp is off, then unplug the printer.
  • Page 82 Routine Maintenance Open the front cover and wipe the interior of the printer with a dry cloth. Wipe away any stray drops of ink, scraps of paper, and dust. Pay special attention to cleaning the black panel, as it can easily become dirty. While cleaning, be careful not to touch the ink absorber (sponge part).

  • Page 83: Transporting The Printer

    Transporting the Printer Pack the printer carefully in its original packing materials. If you do not have the original packing materials, pack the printer carefully and thoroughly in protective material and place it inside a sturdy box. Turn the printer off.
  • Page 84 Routine Maintenance Remove the paper rest and the paper output tray. Disconnect the printer cable from the computer and the printer, then disconnect the power cord from the printer. Transporting the Printer...
  • Page 85 Routine Maintenance Secure the printer with adhesive tape as shown, then pack it in a plastic bag. Transporting the Printer...
  • Page 86 Routine Maintenance Attach protective material to both sides of the printer when packing the printer. Clearly label the box as "Fragile" if using a transport company. Transporting the Printer...

  • Page 87: Printing Media

    Printing Media Printing Media • Compatible Media Types • Envelopes • High Resolution Paper HR-101N • Glossy Photo Paper GP-301/GP-301N • High Gloss Photo Film HG-201 • Glossy Photo Cards FM-101 • Photo Paper Pro PR-101 • Photo Paper Pro PC-101S •...

  • Page 88: Compatible Media Types

    • Others: Envelopes (US Com. #10 and European DL) Important Do not use the following types of paper. Using such paper will not only produce unsatisfactory results, but can also cause the printer to jam or malfunction. • Folded, curled or wrinkled paper •...
  • Page 89 Printing Media Weight 17 to 28 lb. Do not use paper heavier than this (except for supported Canon-brand media), as it could jam in the printer. Types The following types of media can be used. For more information about the media and the printing methods, refer to the specific sections.

  • Page 90: Envelopes

    Printing Media Envelopes Use US Com. #10 or European DL size envelopes. Preparation for Printing Press down on all four corners and edges of the envelopes to flatten them as shown below. If the envelopes are curled, hold the opposite corners and gently bend them in the opposite direction.
  • Page 91 The above illustrations show a side view of the leading edge of the envelope. The envelopes may jam in the printer if they are not completely flat and the edges are not aligned. Ensure that no curl or puff exceeds 0.2 in.
  • Page 92 If the envelopes still do not feed properly even after removing curl, clean the paper feed roller. Ensure that the printer is on, and that no paper is loaded in the printer. Hold down the RESUME/CANCEL button. When the POWER lamp flashes three times release the RESUME/CANCEL button.
  • Page 93 Press and hold the RESUME/CANCEL button. After the POWER lamp flashes three times to feed the sheet release the RESUME/CANCEL button. Repeat this three times. If the printer still does not feed the envelopes through even after cleaning, repeat Step 4 again. Printer Driver Settings •...

  • Page 94: High Resolution Paper Hr-101N

    Printing Media High Resolution Paper HR-101N This type of paper provides better color reproduction than plain paper. It is suitable for printing business documents that feature graphics, and for photographs. Loading • Load the paper with the whiter side facing up. •...

  • Page 95: Printer Driver Settings

    Printable Area With some images, the trailing edge of the image may be blurred if printing extends into the printable area. Canon recommends that you print within the printing area. Printing Area High Resolution Paper HR-101N...

  • Page 96: Glossy Photo Paper Gp-301/Gp-301N

    Printing Media Glossy Photo Paper GP-301/GP-301N This media is still thicker than High Resolution Paper, with a glossy printing surface to produce printouts close to photograph quality. Loading • Load only one sheet at a time. • Load the paper with the whiter side facing up. •...
  • Page 97 • Do not touch the printed surface until the ink is fixed (approximately two minutes). Printable Area With some images, the trailing edge of the image may be blurred if printing extends into the printable area. Canon recommends that you print within the printing area. Printing Area Note...

  • Page 98: High Gloss Photo Film Hg-201

    Printing Media High Gloss Photo Film HG-201 This film has an extremely glossy surface, ideal for printing photographs with outstanding results. Loading • Load only one sheet at a time. • Load the film with the cut corner at the upper right. •...
  • Page 99 • Do not touch the printed surface until the ink is fixed. Printable Area With some images, the trailing edge of the image may be blurred if printing extends into the printable area. Canon recommends that you print within the printing area. Printing Area High Gloss Photo Film HG-201...

  • Page 100: Glossy Photo Cards Fm-101

    Printing Media Glossy Photo Cards FM-101 This photo-size paper is intended for printing images that cover the entire surface of the card, without a white border. When printing, use the original application software, ZoomBrowser EX/PhotoRecord (for Windows) or ImageBrowser (for Macintosh). Loading •...
  • Page 101 Printing Media Handling of Printed Output • Do not stack more than 20 sheets in the paper output tray. • Do not touch the printed surface until the ink is fixed (approximately. two minutes). Glossy Photo Cards FM-101...

  • Page 102: Photo Paper Pro Pr-101

    Printing Media Photo Paper Pro PR-101 This is thick paper with a treated surface that enhances gloss and provides superior color reproduction. It is ideal for printing high quality photographs. This media is available in Letter/A4 and 4" x 6" sizes. Loading •...
  • Page 103 Printing Media Printer Driver Settings • Media Type: Photo Paper Pro • Page Size: Ensure that the setting matches the size set in the application. Handling of Printed Output • Remove each sheet as soon as it is printed. • Do not stack more than 20 sheets of 4" x 6" size paper in the output tray.
  • Page 104 Printing Media Printable Area With some images, the trailing edge of the image may be blurred if printing extends into the printable area. Canon recommends that you print within the printing area. Printing Area Note For photos and illustrations that you want to print with Borderless Printing, create the data by using the same size as the paper size, and paste the data so that it fills the editing screen without leaving any margins.

  • Page 105: Photo Paper Pro Pc-101S

    Printing Media Photo Paper Pro PC-101S Made of the same material as Photo Paper Pro PR-101, this photo-size paper is intended for printing images that cover the entire surface of the card, without a white border. When printing, use the original application software, ZoomBrowser EX/PhotoRecord (for Windows) or ImageBrowser (for Macintosh).
  • Page 106 Printing Media Handling of Printed Output Follow the instructions described in Photo Paper Pro PC-101S "Photo Paper Pro PR-101".

  • Page 107: Transparencies Cf-102

    Printing Media Transparencies CF-102 This film is ideal for printing presentation material for use with overhead projectors. Loading • Place one sheet of letter-size or A4 paper under the transparencies in the sheet feeder. • Set the paper thickness lever to the left. •...
  • Page 108 • Although you can print on either side of CF-102, best results can be obtained by printing on the side toward which it curls when held by the edge. Print side Printer Driver Settings • Media Type: Transparency • Page Size: Ensure that the setting matches the size set in the application.

  • Page 109: T-Shirt Transfers Tr-201

    T-Shirt Transfers TR-201 This paper is used to produce iron-on transfers. The image is printed backward (mirror image) when Media Type is set to T-Shirt Transfer in the printer driver. Note For more information refer to the instructions packaged with your media.
  • Page 110 Printing Media Printer Driver Settings • Media Type: T-Shirt Transfer • Page Size: Ensure that the setting matches the size set in the application. Handling of Printed Output • Remove each T-shirt transfer as soon as it is printed. • The T-shirt transfer should be used as soon as it is printed. Refer to the supplied instructions for details on how to use this media.

  • Page 111: Banner Paper

    Printing Media Banner Paper This is long paper that consists of consecutive sheets of letter-size or A4 paper, ideal for printing long posters or banners (up to six sheets long). Preparation for Printing • When tearing the banner paper, tear off one more sheet than you actually need to print. •...
  • Page 112 Printing Media Place the printer where the printed banner output can hang over the edge of the table. Ensure that the ink does not stain the table or floor. Banner Paper...
  • Page 113 Printing Media Printer Driver Settings • Media Type: Plain Paper • Page Size: Letter or A4 • Copies: Must be set to "1" to print correctly. • In Windows, select Banner Printing for Printing Type on the Page Setup tab.

  • Page 114: Troubleshooting

    • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange •...

  • Page 115: Cannot Install The Printer Driver

    Install the printer driver carefully following the procedures described in the printed Quick Start Guide. If the printer driver was not installed correctly, reinstall it. If you are using Windows, delete the printer driver before reinstalling it. Uninstalling Printer Drivers...
  • Page 116 Troubleshooting If the Installer for the printer driver does not start automatically when you insert the Setup Software & User’s Guide CD-ROM, open the My Computer window, then double-click the CD-ROM icon. Note If you are typing in the file name, you must specify the CD-ROM drive letter and the installation program ("msetup.exe").

  • Page 117: Print Quality Is Poor Or Contains Errors

    Troubleshooting Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots •...

  • Page 118: Cannot Print To End Of Job

    Confirm that the Page Size setting matches the size of the paper loaded in the printer. First, check the Page Size setting in the application. Next, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. Note When using an ECP printer port in Windows, you may not be able to print due to the computer environment.

  • Page 119: Colors Are Unclear

    Troubleshooting Colors are Unclear Confirm that the Media Type setting in the printer driver matches the type of paper loaded in the printer. If you are printing a photograph or an illustration from Windows, also increase Print Quality on the Main tab.

  • Page 120: Meaningless Characters Or Symbols Are Printed

    Troubleshooting Meaningless Characters or Symbols are Printed If the problem only occurs when printing a specific document, try editing the document, then printing it. If this does not resolve the problem, there may be a problem with your application program. Print Quality is Poor or Contains Errors...

  • Page 121: Printing Is Blurred/Colors Are Wrong

    Troubleshooting Printing is Blurred/Colors are Wrong If a specific color does not print, check whether the corresponding ink tank is empty. Replace if necessary. Print the nozzle check pattern to ensure that ink is output correctly. If the nozzle check pattern does not print correctly, clean the printhead. Printing the Nozzle Check Pattern Printhead Cleaning If the problem is not resolved after cleaning the printhead several times, the printhead...

  • Page 122: Straight Lines Are Misaligned

    Straight Lines are Misaligned Align the printhead. Ensure that you align the printhead every time you install a new printhead. Windows Open the Printer Properties dialog box. Click the Maintenance tab. Click Printhead Alignment. Follow the instructions on the screen.
  • Page 123 Troubleshooting Macintosh Open the Page Setup dialog box. Click Utilities. Select Test Print from the drop-down menu, then click Printhead Alignment. Follow the instructions on the screen. Print Quality is Poor or Contains Errors...
  • Page 124 Troubleshooting In the printer driver settings, select a higher print quality setting. Windows Open the Printer Properties dialog box. On the Main tab, click High for the Print Quality setting. Macintosh Open the Print dialog box. For Print Mode, select Manual, then click Details.

  • Page 125: Printed Paper Curls Or Ink Blots

    Use high resolution paper or photo paper to print images that require a lot of ink (for example, photos or pictures with intense colors). Reduce the Intensity setting in the printer driver, then try printing again. Windows Open the Printer Properties dialog box.
  • Page 126 Troubleshooting Macintosh Open the Print dialog box. For Print Mode, select Manual, then click Details. Click the Color icon, then drag the Intensity slider to set the intensity. Print Quality is Poor or Contains Errors...

  • Page 127: Back Of Paper Is Smudged

    Troubleshooting Back of Paper is Smudged If the next page prints before the ink is dry, enable the Pause Page printer driver setting. You can either remove each printed sheet from the output tray as soon as it is printed, or enable Pause Page to pause after each sheet has printed.
  • Page 128 Select Custom Settings from the drop-down menu. Select Pause between pages, then click Send. You may need to clean some internal parts of the printer. Follow the procedure below. Load several sheets of letter-size or A4 paper into the printer’s paper feeder.

  • Page 129: Printed Surface Is Scratched

    Ensure that you are using suitable paper. • The paper weight must be less than 28 lb. If you use non-Canon brand paper heavier than 28 lb., the printhead may scratch the printed surface. Clean the printhead first and print with the correct paper.
  • Page 130 Troubleshooting Reduce the Intensity setting in the printer driver, then try printing again. When printing an image with high intensity, especially on plain paper, the paper may absorb too much ink and become wavy. This may cause the printed surface to become scratched.
  • Page 131 Troubleshooting Windows Open the Printer Properties dialog box. On the Main tab, select Manual for Color Adjustment, then click Set. Drag the Intensity slider to adjust the intensity. Macintosh Open the Print dialog box. For Print Mode, select Manual, then click Details.
  • Page 132 Troubleshooting White Streaks Print the nozzle check pattern to check the ink output. If a specific color does not print in the nozzle check pattern, clean the printhead. Printing the Nozzle Check Pattern Printhead Cleaning The problem can also be resolved by aligning the printhead. For details on printhead alignment, refer to "Straight Lines are Print Quality is Poor or Contains Errors...

  • Page 133: Colors Are Uneven Or Streaked

    Troubleshooting Colors are Uneven or Streaked Increase the print quality setting in the printer driver settings. Windows Open the Printer Properties dialog box. On the Main tab, click High for the Print Quality setting. Macintosh Open the Print dialog box.
  • Page 134 Troubleshooting Set the halftoning method to Diffusion in the printer driver settings. Windows Open the Printer Properties dialog box. On the Main tab, select Custom for the Print Quality setting, then click Set. Click Diffusion for the Halftoning setting. Macintosh Open the Print dialog box.

  • Page 135: Printer Does Not Start Or Stops During Print Jobs

    Troubleshooting Printer Does Not Start or Stops During Print Jobs • Printing Does Not Start • Printing Stops Before It Is Completed • Printer Moves But Does Not Print • Printhead Holder Does Not Move to the Center Printer Does Not Start or Stops During Print Jobs...

  • Page 136: Printing Does Not Start

    When printing a large amount of data, such as a photograph or illustration, the printer may take longer than usual to begin printing. While the POWER lamp is flashing, the computer is processing the data and sending it to the printer.
  • Page 137 Troubleshooting Ensure that the correct printer driver is selected. In Windows, ensure that Canon S520 is selected in the Print dialog box. In Macintosh, ensure that S520 is selected in the Chooser. Note In Windows, you can set the Canon S520 as the default printer.

  • Page 138: Printing Stops Before It Is Completed

    In either case, wait until the processing is completed. Halt the print job, then turn the printer off for at least 15 minutes to cool the printhead. The printhead can overheat when continuously printing for long time. To protect the printhead, the printer will sometimes pause automatically at a line break before resuming.

  • Page 139: Printer Moves But Does Not Print

    Ensure that the ink tanks snap into place when you install them. If there is plenty of ink but the printer does not print, then clean the printhead. After cleaning the printhead, print the nozzle check pattern to check that ink is being output normally.
  • Page 140 The printhead holder will not move unless the power is on. If the POWER lamp is off, close the front cover and turn the power on. If the POWER lamp is flashing green, the printer is initializing. When the POWER lamp stops flashing, open the front cover again.

  • Page 141: Paper Does Not Feed Properly Or Paper Jams

    Troubleshooting Paper Does Not Feed Properly or Paper Jams • Paper Does Not Feed Properly • Paper Jams Paper Does Not Feed Properly or Paper Jams...

  • Page 142: Paper Does Not Feed Properly

    Paper Does Not Feed Properly Confirm the paper conditions. • If using non-Canon brand media, ensure the paper is not too thick (less than 28 lb.). • Ensure the number of sheets loaded does not exceed the recommended level. • Ensure the paper is not creased, curled or wrinkled.

  • Page 143: Paper Jams

    Slowly pull the paper out, either from the sheet feeder or from the paper output slot, whichever is easier. If the paper tears and a piece remains inside the printer, open the front cover and remove it. If you cannot pull the paper out, press the POWER button twice to eject the paper automatically.

  • Page 144: The Power Lamp Flashes Orange

    RESUME/CANCEL button. Three flashes: Paper jam If paper has jammed in the printer, clear the jam, replace the paper in the printer correctly and press the RESUME/CANCEL button. Paper Jams Four flashes: Empty ink tank One of the ink tanks is empty.
  • Page 145 Customer Care Center to have the waste ink tank replaced. Note Canon recommends that you call the Customer Care Center for service as soon as this error occurs. Once the waste ink tank becomes completely full, printing will be no longer possible.
  • Page 146 An error has occurred that may require you to contact the Customer Care Center. Turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem remains, contact the Customer Care Center.

  • Page 147: An Error Message Is Displayed On The Screen

    Troubleshooting An Error Message is Displayed on the Screen Windows • Error Writing to LPT1 or USBxxx • Application Error or General Protection Fault Windows • Other Error Messages Windows • Other Error Messages Macintosh An Error Message is Displayed on the Screen...
  • Page 148 Error Writing to LPT1 or USBxxx Ensure that the printer is turned on. If the POWER lamp is off, turn the printer on. If the POWER lamp is flashing green, the printer is initializing. Wait until the POWER lamp stops flashing.
  • Page 149 In Windows XP, Windows 2000 or Windows NT 4.0, click the Advanced tab or Scheduling tab, then click Print directly to the printer. Verify the printer port status. • When using the parallel interface (in Windows Me/Windows 2000/Windows 98/ Windows 95) Refer to the Windows NT 4.0 manual for information on operating Windows NT 4.0.
  • Page 150 USB Print Support. On the General tab, check for any indication of a problem with the device. If an error has occurred, reinstall the printer driver according to "Notes on Handling the USB Interface (for Windows Users)" in the printed Quick Start Guide.
  • Page 151 (or Ports tab). If LPT1:(ECP Printer Port) is displayed in the Print to the following port field, the parallel port is selected. If USBPRNnn (Canon S520) or USBnnn (Canon S520) ("n" represents a number) is displayed, the USB port is selected.
  • Page 152 Troubleshooting If the WPS driver or CAPT driver is installed, either uninstall it or change the driver port to FILE as follows. Click the Start button, then click Settings, then Printers. Display the WPS or CAPT driver properties, then click the Details tab. Change Print to the following port to FILE.

  • Page 153: Application Error Or General Protection Fault

    Troubleshooting Application Error or General Protection Fault Ensure that the application program you are using is intended for your operating system. For example, if you attempt to print with a Windows 3.1 application under Windows 98, the application may not function correctly and an error may occur. Use an application program intended for your operating system.
  • Page 154 There may be a problem in the printer driver. Uninstall the printer driver and reinstall it. If the printer is connected to the USB interface, follow the procedure “Notes on Handling the USB Interface (for Windows Users)” in the printed Quick Start Guide.

  • Page 155: Other Error Messages

    Other Error Messages If the BJ Status Monitor is displayed, follow the instructions on screen. If an error occurs during printing, the BJ Status Monitor displays the error on the Printer Status tab. Follow the instructions on screen. In Windows 95, Windows 98 or Windows Me, click the Guide tab for the action to be taken in response to the error.
  • Page 156 Could not spool successfully due to insufficient memory Increase available memory by closing any other applications currently running. Printer driver could not be found Uninstall the printer driver and reinstall it. Uninstalling Printer Drivers Background printing failed (Windows 95/Windows 98/Windows Me only) Restart Windows and try printing again.
  • Page 157 Not enough memory for printing. Increase available memory by closing any other applications currently running. Error No.: X203 There is a problem with the printer driver. Uninstall the printer driver and reinstall it. Uninstalling Printer Drivers Error No.: X300 Ensure that the power is on, and that the printer and the computer are securely connected.

  • Page 158: Problems Unique To Windows

    Troubleshooting Problems Unique to Windows • The BJ Status Monitor is Not Displayed • Cannot Print in Background (Windows 95/Windows 98/Windows Me only) • Cannot Print Normally Problems Unique to Windows Windows...

  • Page 159: The Bj Status Monitor Is Not Displayed

    On the Details tab (or Ports tab), click Spool Settings and select Enable bi-directional support for this printer. If the printer is connected to the parallel interface, ensure that the printer cable supports bi-directional communication. The BJ Status Monitor is displayed only when the computer and cable support bi- directional communication.

  • Page 160: Cannot Print In Background (Windows 95/Windows 98/ Windows Me Only)

    Ensure that background printing is enabled. Open the Printer Properties dialog box. Opening the Printer Properties Dialog Box On the Page Setup tab, click Printer control, then select Background Printing. Problems Unique to Windows...

  • Page 161: Cannot Print Normally

    Troubleshooting Cannot Print Normally When the printer port is set to "ECP", cancel ECP mode, then try printing again. Sometimes ECP mode disrupts normal printing. Open the Printer Properties dialog box. Click the Maintenance tab. Click Custom Settings to open the Custom Setting dialog box.
  • Page 162 If the WPS driver or CAPT driver is installed, either uninstall it or change the driver port to FILE as follows. The WPS (Windows Printing System) driver or CAPT (Canon Advanced Printing Technology) driver may disrupt normal printing. Click Start, then click Settings, then Printers.

  • Page 163: Problems Unique To The Macintosh

    Troubleshooting Macintosh Problems Unique to the Macintosh • Jagged Text/Graphics or Banded Gradations • Cannot Print in Background Problems Unique to the Macintosh...
  • Page 164 If you are using a PostScript-compatible application, printed text and lines may appear jagged and gradations may appear banded. As S520 is not a PostScript printer but a Quick Draw printer, use an application compatible with Quick Draw for printing.

  • Page 165: Cannot Print In Background

    Troubleshooting Cannot Print in Background Ensure that background printing is enabled. In the Apple menu, click Chooser. Set Backgrounding to On. Check the amount of free space on the hard disk. Background printing requires a certain amount of disk space. You may need to remove unnecessary files, or disable background printing.

  • Page 166: Appendix

    Appendix Appendix Macintosh Windows • For Faster Printing...

  • Page 167: For Faster Printing

    The USB interface provides the quickest printing with Windows 98, Windows Me and Windows 2000. Refer to the printed Quick Start Guide for USB connection details. When using the parallel printer interface, use the ECP data transfer mode for faster printing. Note The ECP mode may not speed up printing on some computers.
  • Page 168 Appendix Click the Maintenance tab, then click the Custom Settings icon. Select the Set printer to ECP mode check box, then click Send. For Faster Printing...
  • Page 169 Send. Turn the printer off and back on to cancel the ECP mode. • With Windows 95, a problem may remain after you cancel the ECP mode setting. See also “Unable to Print from the Canon BJ Printer Port” in the on-line help.

  • Page 170: Specifications

    Specifications Printing method: Bubble Jet on-demand Printing resolution: 2400 (horizontal) Print speed (printing with Canon standard pattern): Black printing Color printing Print direction: Bi-directional Print width: 8.0 in. (for borderless printing: 8.5 in) Resident print control mode: Canon extended mode 1200 (vertical) dpi max.
  • Page 171 IEEE 1284-compatible Interface (USB): USB 1.10-compatible Interface connector (parallel): Amphenol 57-40360 or equivalent Interface connector (USB): USB standard Series B receptacle (USB interface) Recommended printer cable (parallel): Material: AWG28 or larger Type: Twisted-pair shielded cable Length: 6.5 ft. Connectors: Amphenol 30360 or equivalent...
  • Page 172 Acoustic noise level: Approximately 42 dB (A) (in the best quality mode) Operating environment: Temperature: 41 to 95°F (5 to 35°C) Humidity: 10 to 90%RH (no condensation) Storage environment: Temperature: 32 to 104°F (0 to 40°C) Humidity: 5 to 90% RH (no condensation) Power supply: USA/Canada AC 120 V, 60 Hz Europe AC 230 V±10%, 50 Hz...
  • Page 173 Feed method: Continuous feed through auto sheet feeder For plain paper, envelopes, High Resolution Paper, Glossy Photo Paper, High Gloss Photo Film, Glossy Photo Cards, Photo Paper Pro, Photo Paper Pro for Borderless Printing 4" x 6", Transparencies, T-shirt Transfers, Banner Paper Sheet feeder capacity maximum: Plain paper (75 gsm)
  • Page 174 Letter, Legal, A4, A5, B5, European DL, US Com.#10 Custom size: width: 3.54 to 8.5 in. height: 4.72 to 23.0 in. Weight: 17 to 28 lb. for non-Canon brand media Canon Specialty media: High Resolution Paper Glossy Photo Paper High Gloss Photo Film...

  • Page 175: Ink Tanks

    Graphic image printing: Data format: Canon extended mode: Raster image format Resolution: Canon extended mode: 300, 600, 1200, 2400 dpi Printhead: Black: Cyan, Magenta, Yellow: 256 nozzles (1200 dpi) Ink Tanks: Capacity (pages): Black (BCI-3eBK) Cyan (BCI-3eC) Magenta (BCI-3eM) Yellow (BCI-3eY)
  • Page 176 MB on Macintosh, or approximately 25 MB on Windows XP, Windows 2000 and Windows NT 4.0 (including temporary files). Note When connecting printer and computer through USB interface, use the system under the following operating environment. Computer with Microsoft Windows XP, Windows 2000, Windows Me or...

  • Page 177: Printing Area

    To ensure the best print quality, the printer allows a margin along each edge of media. Printing area (dark blue): Canon recommends that you print within this area. Printable area (light blue): The area where it is possible to print. However, printing in this area may degrade the print quality and paper feed accuracy, or cause ink to adhere to the printing surface.
  • Page 178 4" x 6", A4, B5, A5, Size 4" 6" Note When printing on PR-101 and GP-301/GP-301N, selecting Borderless Printing enables you to make prints with no margins. However, Borderless printing may cause the top and bottom edges of paper to decrease in print quality or become soiled.
  • Page 179 Letter, Legal Size Letter Legal Note When printing on PR-101 and GP-301/GP-301N, selecting Borderless Printing enables you to make prints with no margins. However, Borderless printing may cause the top and bottom edges of paper to decrease in print quality or become soiled. 0.12 in.
  • Page 180 Envelopes Size Printable Area (width European DL 7.5 4.1 in. US Com. #10 8.3 3.9 in. 0.13 in. 0.13 in. 0.12 in height) Printable area 1.04 in Specifications...
  • Page 181 Banner Paper Size Printable Area (width Banner Paper Letter: 8.0 65.7 in 1.1 in. 0.12 in. 0.13 in. Min. 2 sheets 0.13 in. Recommended printing area Printable area height) Max. 6 sheets Specifications 0.2 in.

  • Page 182: Index

    Index Index Application Error Background printing (Macintosh) Background printing (Windows) Banner Paper BCI-3eBK BCI-3eC BCI-3eM BCI-3eY BJ Print Monitor (Macintosh) BJ Status Monitor (Macintosh) BJ Status Monitor (Windows) Booklet Printing Borderless Printing Canceling a Print Job (Macintosh) Canceling a Print Job (Windows) CAPT driver 34, 154, 158 24, 41...
  • Page 183 Index Chooser (Macintosh) Cleaning Cleaning the Printer Client (Macintosh) Compatible Media Types Deep Cleaning Duplex Printing ECP mode Envelopes Error Message Fit-to-page Printing Front cover Gamma Correction (Macintosh) General Protection Fault Glossy Photo Cards FM-101 Glossy Photo Paper GP-301/GP-301N High Gloss Photo Film HG-201...
  • Page 184 Index Ink Tank Media Type (Macintosh) Media Type (Windows) Network (Macintosh) Nozzle Check Pattern Opening the Printer Properties Dialog Box (Windows) Page Setup Dialog Box (Macintosh) Page Size (Windows) Paper feed roller Paper Guide Paper Jams Paper Output Tray Paper Rest...
  • Page 185 Print Mode (Macintosh) Print server (Macintosh) Printable area Printer Driver (Macintosh) Printer Driver (Windows) Printer port Printer Port (Parallel) Printer Properties Dialog Box (Windows) Printhead Holder Printhead Lock Lever Printing Area Printing the Nozzle Check Pattern Replacing an Ink Tank RESUME/CANCEL Button...
  • Page 186 Index Transparencies CF-102 Transporting the Printer T-Shirt Transfers TR-201 Uninstalling Printer Drivers (Macintosh) Uninstalling Printer Drivers (Windows) USB Port When to Replace Ink Tank and Maintain Printhead WPS driver 151, 161...

This manual is also suitable for:

S520 - s 520 color inkjet printerS520

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