Handling Error Messages - Canon i9900 Series Quick Start Manual

Handling Error Messages

When a printer error occurs, the POWER/ERROR
flashes indicates the type of error that has occurred. Count the flashes and
take the appropriate action to correct the error.
Number of Possible Cause
Flashes
Two flashes Printer is out of
paper/Paper does
not feed
Three flashes Paper jam
Four flashes Empty ink tank
Five flashes Print head not
installed/Print head
not installed
correctly/Defective
print head
Eight flashes Waste ink absorber
almost full*
Nine flashes A specified period
of time has elapsed
without receiving a
response from the
digital camera/The
digital camera or
digital video
camcorder
connected is not
compatible with
this printer
* The waste ink absorber absorbs ink used at cleaning and so on. When you experience this error, you must replace the
waste ink absorber and check the printer.
POWER/ERROR lamp flashes. The number of
POWER/ERROR POWER/ERROR
Reload paper to the Auto Sheet Feeder and press the RESUME/CANCEL
If a paper jam occurs, clear the jammed paper, reload paper in the printer, then
press the RESUME/CANCEL RESUME/CANCEL button.
RESUME/CANCEL RESUME/CANCEL
Press the RESUME/CANCEL RESUME/CANCEL button to resume printing with an empty ink tank.
RESUME/CANCEL RESUME/CANCEL
Replace it with a new ink tank immediately after the printing. It may damage the
printer if you continue printing with an empty ink tank.
See "Replacing an Ink Tank Replacing an Ink Tank Replacing an Ink Tank Replacing an Ink Tank" on page 38.
Install the print head. If the print head is already installed, remove the print head
and check the electrical contacts for foreign matter, then reinstall.
After reinstalling the print head, you may need to realign it.
If this error still remains, the print head may be damaged. Contact the Customer
Care Center.
The printer has a built-in waste ink absorber to hold the ink used during print head
cleaning. Eight flashes indicates that this absorber is nearly full.
Press the RESUME/CANCEL RESUME/CANCEL button to clear the error so printing can continue. RESUME/CANCEL RESUME/CANCEL
Contact the Customer Care Center.
Disconnect the camera cable, press the printer's RESUME/CANCEL
reconnect the cable.
If the error is not fixed, there is a possibility that you are using a digital camera or
digital video camcorder that is not supported by this printer. Use a digital camera
or digital video camcorder compatible with this printer.
Troubleshooting
Try This
RESUME/CANCEL button.
RESUME/CANCEL RESUME/CANCEL
RESUME/CANCEL button and
RESUME/CANCEL RESUME/CANCEL
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