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Troubleshooting Printer Hardware
Problem
Possible Cause
Paper feeds
Paper jammed during
incorrectly or
automatic feed
paper jam
Paper loaded
incorrectly or exceeds
the load limit
Paper path obstructed
Gently pull the jammed paper out of the sheet feeder slot or the
paper output slot, whichever is easier. If the paper will not pull
out of the printer easily, do not force it.
If the paper tears and some of it is left in the printer, turn the
printer off, open the front cover, and remove the pieces of paper.
Reload paper into the automatic sheet feeder then press RESUME/
CANCEL button (next to the POWER button) on the printer.
If you turn the printer off, your print job data will be lost. Print the
job again.
Verify that the stack of paper has been loaded correctly, not
exceeding the maximum load limit.
Turn the printer off and unplug the power cord. Then check and
see if there are any obstructions blocking the paper path. If so,
remove the obstructions and try printing again.
Troubleshooting
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Table of Contents
Troubleshooting
