Canon MultiPASS C5000 User Manual page 224

Problem
Data from computer is
not printed (continued)
BJ cartridge moves,
ink does not appear
10-12 Troubleshooting
Cause
The print head unit may need
cleaning.
The BJ cartridge may need to be Replace the BJ cartridge. See
replaced. (It may be out of ink.) page 9-11.
The application you are
printing from may not be
set up properly.
The MultiPASS C5000 may not
be set as the default printer
or the selected printer.
The printer driver may be
configured with the wrong
port.
The computer's parallel port
may be disabled.
The BJ cartridge or a BJ tank
may not be installed properly.
The nozzles on the BJ
cartridge may be clogged.
A BJ tank may be empty
(BC-21e Color BJ cartridge).
Solution
Clean the print head. See
page 9-8.
Check the computer and the
application to make sure they
are configured correctly.
Make sure your application has
the MultiPASS C5000 selected
as the printer.
Make sure the MultiPASS
C5000 is selected as the default
or current printer.
Make sure MultiPASS
Background is running.
Make sure the MultiPASS
Printer Driver is configured
to use the computer's
parallel port. See page 2-7.
Make sure your computer's
CMOS has the primary
parallel port set to LPT1.
(Your computer should have
a Setup Program that lets you
do this.) See your computer's
documentation.
Make sure the BJ cartridge
and its BJ tank(s) are properly
installed. Make sure the orange
tape is removed from the print
head area (see page 9-14).
Perform the print head
cleaning procedure (see page
9-8) and print the nozzle check
(see page 9-7).
Check the BJ tanks and
replace them if necessary.
Chapter 10