Troubleshooting - Shure Digital IntelliMix SCM820 Manual

Reboot Device
Reset Device to Factory
Defaults
Network
Configuration

Troubleshooting

Audio
Problem
Distorted audio
No Audio/Faint Audio
Reboots the mixer. The mixer will reboot in Standalone mode.
Returns the mixer to default factory settings (clearing the password and device and channel
names). The mixer will reboot in Standalone mode.
Determines the routing of Shure Control and Dante Audio & Controller data from the two net-
work ports. See Port Configuration for details. Follow these steps to change the Configura-
tion mode:
1. Disconnect the mixer from the network.
2. Connect the Primary port of the mixer directly to a computer.
3. Go to your Device Info tab in Dante Controller.
4. Double-click your SCM820.
5. Click Network Config.
6. Select the Configuration mode.
7. The mixer will reboot once the selection is confirmed.
8. Repeat for each mixer.
Warning: Do not reconnect mixers to the network until the network settings are the same for
all units.
Indicator
Channel Status LED = Flashing Red
Mix Output meter = Clipping
Channel LEDs in Channel Meter mode
(front panel) = Off
Mix Output meters = Off
Solution
Set Analog Input to a lower level
Turn down master gain
Check cables
Enable Phantom power for condenser
microphones
Check Input Gain Level
Ensure mix is unmuted
Turn up Master volume knob
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