Handling Incoming Calls - Brother MFC-820CW User Manual

Handling Incoming Calls

Difficulty
The machine 'Hears' a voice as a
CNG Tone.
Sending a Fax Call to the machine. If you answered on an external or extension phone, press your Fax Receive Code
Custom features on a single line.
Copying Difficulties
Difficulty
Cannot make a copy.
Vertical streaks appear in copies.
Poor copy results when using the
ADF.
Scanning Difficulties
Difficulty
TWAIN/WIA errors appear while
scanning.
Poor scanning results when using
the ADF.
Software Difficulties
Difficulty
Cannot install software or print.
'Device Busy'
Suggestions
If Easy Receive is set to on, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy
Receive on page 36.)
(the factory setting is l51). When your machine answers, hang up.
If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or
other custom feature on a single phone line with your machine, it may create a
problem sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and
it signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight interruption is
crucial to your business, a separate phone line with no custom features is
recommended.
Suggestions
Make sure that the Copy
on page 68.)
If you see vertical streaks on copies, clean the scanner. (See Cleaning the scanner
on page 116.)
Try using the scanner glass. (See Using the scanner glass on page 11.)
Suggestions
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
®
PaperPort , click File, Scan and choose the Brother TWAIN/WIA driver.
Try using the scanner glass. (See Using the scanner glass on page 11.)
Suggestions
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Make sure the machine is not showing an error message on the LCD.
Troubleshooting and Routine Maintenance
key is illuminated. (See Entering Copy mode
109