Phone Line Or Connections; Handling Incoming Calls - Brother MFC-8460N User Manual

Phone Line or Connections

Difficulties
Dialling does not work.
The machine does not answer
when called.
Sending Faxes
Difficulties
Poor sending quality.
Transmission Verification Report
says 'RESULT:ERROR'.
Vertical black lines when sending.

Handling Incoming Calls

Difficulties
The machine 'Hears' a voice as a
CNG Tone.
Sending a Fax Call to the machine. If you answered on an external or extension phone, press your Fax Receive Code
96
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Suggestions
Check for a dial tone.
Change Tone/Pulse setting. (See the Quick Setup Guide.)
Check all line cord connections.
Check that the machine is plugged in and switched on.
If an external phone is connected to the machine, send a manual fax by lifting the
handset of the external phone and dialling the number. Wait to hear fax receiving
tones before pressing Start.
Make sure the machine is in the correct receiving mode for your setup. (See
Receiving a fax on page 39.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Suggestions
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner glass on page 118.)
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get 'RESULT:NG' on the Transmission
Verification Report, your machine may be out of memory. To free up extra
memory, you can turn off fax storage (see Turning off remote fax options on page
62), print fax messages in memory (see Printing a fax from the memory on page
45) or cancel a delayed fax or polling job (see Checking and cancelling waiting
jobs on page 38). If the problem continues, ask the telephone company to check
your phone line.
If you often get transmission errors due to possible interference on the phone line,
try changing the Compatibility setting to Basic. (See Compatibility on page 105.)
If the copy you made shows the same problem, clean the scanner. (See Cleaning
the scanner glass on page 118.)
Suggestions
If Fax Detect is set to on, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Fax Detect to off. (See Fax Detect
on page 42.)
(default setting is (l 51)). When your machine answers, hang up.