Network Connection Problems - American Dynamics Intellex Intellex LT Reference And Troubleshooting Manual

Quick Reference Guide and Troubleshooting Guide
PROBLEM
Unit locks up after
the Intellex splash
screen appears.
Intellex hardware
verification screen
appears.
PROBLEM
Unit does not
connect to the
network, yet
Available appears
next to Network on
the Intellex Status
screen.
Unavailable
appears next to
Network on the
Intellex Status
screen.
18
PROBLEMS DURING STARTUP (continued)
POSSIBLE CAUSES
Unit encountered an
Intellex software or
database problem.
Hardware diagnostics
encountered a problem
during startup.

NETWORK CONNECTION PROBLEMS

POSSIBLE CAUSES
The cable is neither
Category 3 nor Category 5
twisted-pair Ethernet (CAT
3 TPE or CAT 5 TPE).
A cable or connector is
defective.
The Computer Name for
this Intellex is assigned to a
different Intellex unit.
A problem exists with the
network configuration.
A problem exists with the
network configuration or
the network card
configuration.
SUGGESTED ACTION
Insert a paper clip into the
pinhole above the REC
indicator on the front panel to
reset the unit. If the problem
remains, contact your dealer
or Sensormatic.
Insert a paper clip into the
pinhole above the REC
indicator on the front panel to
reset the unit. If the problem
remains, contact your dealer
or Sensormatic.
SUGGESTED ACTIONS
Use CAT 5 TPE cables.
Replace the defective cable or
connector.
Change the Computer Name
on the Windows Network
screens.
Consult the network
administrator.
Consult the Network Client
Troubleshooting Guide.
Consult the network
administrator.
Consult the Network Client
Troubleshooting Guide.
Troubleshooting Guide